How to resolve error 10 Tricolor TV if everything is paid?

Satellite television users often encounter various types of problems with the Tricolor TV provider. Very often this appears when you turn on the TV, when error message 10 is displayed on the screen instead of an image.

This error notifies you that you are unable to view channels. This usually happens when the monthly payment for services has not been made. We will tell you in this article what to do if error 10 tricolor appears after payment, and how to fix it when everything is paid.

Very often, Tricolor TV users encounter such a phenomenon as error 10, which does not disappear, although paid for. In this article we will look at what's going on and what to do if you encounter this kind of problem.

Why does error 10 occur after paying for Tricolor TV?

After you have made the payment and replenished your balance, and error 10 still does not go away, you need to check whether the money has been credited to your account and check the payment status.

You can do this in two ways:

You need to call the technical support operator and check the payment status using the input data.
The second, faster way is to simply go to the Tricolor TV company website, go to your personal account and check the payment status.

Important! Most often, error 10 disappears after payment, but there are cases when the payment did not go through, payment confirmation did not arrive and code 10 remains. But if in your case the payment went through and the required amount is in your account, but the error is present, then you need to check the signal quality , its strength, and compliance of this signal with the norm.

To do this, you must remove your smart card from the receiver and reconnect it, as the card has the unpleasant property of popping out of the slot, thereby weakening the signal. After the next connection, error 10 also disappears and access to the channels resumes.

Why aren't channels shown after payment?

Most users believe that by depositing funds into their account, Tricolor will start earning money immediately. Turning on the TV they will be disappointed - this did not happen. The channels are still not active, and the reasons for this may be the following:

an insufficient amount has been credited to the account - some payment methods involve a commission, but the user does not take this into account;
on the day the subscription was activated, the receiver was turned off - this leads to the fact that the signal is not received, which means that the activation does not take place;
the money went to pay for a separate subscription;
some channels may require a separate fee;
The receiver has failed or the smart card is faulty.

Another possible option that often confuses new Tricolor customers is that they paid for a subscription, connected the equipment, but the channels are not shown. In this case, the reason is that the receiver did not receive the access codes, which arrive within 8 hours after the equipment starts operating. This point is indicated in the instructions, and it is reported during registration, but many subscribers skip the information and then complain that nothing works except the information channels.

How to check whether a payment has been credited correctly?

After visiting the website, go to the support section and select the option to check connected services. Next, you will be asked to enter your unique receiver number or contract number, after which we click check.

After which you will see all the information regarding your account, the connected television package and its expiration date. If there is no information about the package, then you need to go to your personal account and clarify this information.

Or reconnect (select again) the package of TV channels you are interested in. And if your package has simply expired, then you should deposit money into your account and activate a new package with the provider.

How to find out whether Tricolor TV is paid for or not?

You can find out whether the payment has been received using the receiver. It is a special decoder that transmits and receives a signal, exchanging with a satellite. Each receiver receives its own ID.

Subsequently, the subscriber’s personal account is determined by the receiver number. When you contact Tricolor TV, employees attach certain equipment to your data and enter it into the database. Users will be able to use the receiver menu and check the balance, or on the website in a special section, indicating the unique equipment ID.

It is important to know how Tricolor TV payment is verified by ID. Below we will look in detail at the available options that allow you to view your account status.

How to transfer money from a non-targeted account to a package account?

To transfer money to your personal package account, you must first log into your personal account. If you have one, then to do this you need to enter your username and password. If you have not registered yet, then you should do so and then it will be much easier to manage the package.

After logging into your personal account, you will be provided with all your personal information regarding the actions taken and the funds available, as well as active and deactivated packages. If the amount is large enough, it means the money remained in your personal account and did not fall into the package account.

This situation very often occurs if, when paying, you used the services of mobile phone store operators who are not well versed in all the intricacies of conducting this type of operation. In this case, you need to contact their salon again along with the check to resolve this problem.

Good to know. If we just need to transfer money from one account to another, then we should go to our personal account again, select the package we need, indicate the amount to pay, and click the Move button.

Next, you should wait a little and give the system time to perform the operation. Do not worry if it takes a long time, as the operator warns that such an operation may take about 8 hours.

Additional payment verification methods

You can also find out whether the payment was successful or not using the following options:

Through the receiver menu. On your remote, press the Home or Menu button. In the list that appears, select “Status” or “Personal Account”. Instructions may vary depending on the device model. As a result, the system will show approximately the same picture as on the official website - invoice, expiration dates, etc.
Through a call to the hotline. The employee will identify you using your full name and receiver ID, and provide the information of interest.

Pay for services on time so as not to interrupt the broadcast of connected packages. You can make a payment at any bank, terminal, Internet banking or at a Tricolor branch. It is better to check the receipt of payment through your personal account or the receiver menu; most users considered this an advantage.

Technical reasons for error 10

The most serious reason why error 10 occurs even after payment is a technical malfunction of the equipment. Perhaps your smart card or the receiver itself has failed and can no longer function as before.

In this case, you need to call the customer service technicians for consultation and further replacement or repair of failed parts. Also, it is worth noting that it is not only the failure of the main equipment that can cause error 10 to appear on your screen.

The most common reasons are:

As mentioned earlier, the problem is related to the payment process and the money getting into the package account. The most common problem is lack of channel impressions.
The problem may also be related to software that was not installed or is outdated and requires re-installation.
The smart card is not inserted properly, or the contact has simply come loose, resulting in error 10.

What to do if the equipment is registered to another person?

Sometimes situations happen when one person talks to the operator about checking the balance of Tricolor TV, but another person is the owner of the equipment. This problem may arise if the receiver and antenna were inherited from the previous owners of the premises, or the equipment was purchased from a dealer who did not register correctly.

In such a situation, there is only one way to check the payment status - to correct the subscriber’s personal data. There is a specialized form for this, which is posted on the Tricolor TV website. And if necessary, the user will need to fill it out.

After submitting the form for review, the telecommunications representative should wait for a response. It will indicate that the registration details have been changed, and the new user can replenish and check the Tricolor TV account with full rights.

Checking balance data using ID

To carry out these activities, you need to visit the official resource of the operator, select the payment section, and enter the number value of the receiver ID in the verification column. Next, you will need to click the check button, and then the site itself will make a request about the status of the funds in your account. You can obtain information about the code value of the receiver using several methods:

pressing the corresponding key on the remote control;
viewing information in a contract containing a combination of 12-14 digits, this is the identification code value;
familiarization with the information on the receiver card.

If there are insufficient funds on your balance, you will need to pay for services as quickly as possible to avoid blocking your account or channels.

Additional Information

To avoid problems with watching your favorite programs, it is recommended to pay for the services of the satellite television operator in a timely manner. We have already discussed payment methods earlier. Also, the option of linking a plastic card is always relevant, from which funds will be automatically debited to replenish the balance.

Having transferred the required amount, it will go to your general personal account. Here the client will need to independently redirect the money to pay for a specific subscription. This can be done from your personal account.

Tricolor activation

If after payment Tricolor TV does not show, you need to wait for the access keys to be sent again. Typically, the procedure takes no more than 8 hours , while the receiving equipment must be turned on, and the TV can be turned off.

Users are offered two ways to restore the signal:

through your personal account;
when contacting technical support.

With the first option, payment errors may occur. The account owner needs to be careful when filling out the data. You can get your money back only after contacting the service provider’s service center.

Without paying for packages, only four free channels are available, one of them is informational. Tricolor connection speed depends on the selected service activation method.

Self-activation

Restoring signal transmission is possible through your personal account.

Activation of payment by ID number:

Go to the “ Subscribers ” section - cancel the “How to pay” item at the bottom.
Open the “ Card Activation ” section, enter the ID number.
Indicate the client's full name and email address.
Click on “Activation ”, check the data is correct.

The method of how to activate Tricolor TV after payment yourself is suitable for active users of your personal account.

Errors may occur during sending, so activation keys must be obtained again. The subscriber must re-authorize into the account, go to the “My Services” and click on the “Repeat keys” . On new receiver models, this function is built into the menu. The owner only needs to go to the “ ID number ” section and select the required function.

If, after activating the payment card, TV broadcasting was not restored, you must contact technical support.

Activation via support

This method is good because the balance will be replenished accurately. The user needs to call the supplier's contact phone number and provide their details. When contacting, also indicate the ID number indicated on the receiver.

Connection with the help of specialists will take less time - just a couple of minutes. The owner does not have to wait 8 hours for the signal to appear.

Subscribers are offered the following options:

contact via Skype. On the official website there is a button for direct contact with technical specialists;
use pages on social networks: VKontakte or Facebook. Or write a message on Odnoklassniki;
virtual assistant and chat;
hotline service.

Having chosen one of the options, the client must remember: when contacting, indicate the equipment identification number, inform about activation after paying for access to TV channels.

Payment and activation problems

During one of the procedures, errors of the following types may occur: 0, 9, 10, 13. The first is the most common and may appear due to a malfunction of the equipment, access keys, or lack of signal. A long connection is possible in situations where the receiver has been disconnected for a long time.

Due to the incorrect position of the dish, the signal may not reach. The owner can carefully adjust the position of the equipment (It is highly recommended not to rotate the plate yourself!).

Errors can be like this:

The account was not replenished. The user should contact technical support, indicating the receipt number and ID.
Equipment data was entered incorrectly.
Site malfunction. The payment will be returned to the card and will not be debited from the account.
The tariff was not updated and television broadcasting was not restored. Insufficient replenishment amount.

One of the problems after paying for Tricolor, when you turn on the channels, only one appears - Information. The owner needs to restart the receiver and search for available channels again. Technical support advises using the “ Setup Wizard ” recommendations.

If there are no problems with entering the number and replenishment amount, you need to call the hotline. The subscriber can clarify how long it will take for Tricolor to start working after payment, and whether an error occurred on the supplier’s side.

Payment not received

In the Tricolor Personal Account there is a section with a non-target balance and tariffs for the selected package. If Tricolor TV has not received payment, the first thing you should check is the amount of funds on the first balance. If there is available money in the account, the user can transfer it to the selected tariff.

The chosen replenishment method determines how long it takes for the money to arrive to Tricolor. Using a bank card, the user can check the account status within a couple of minutes.

Before your subscription expires (that is, at the end of the month), a “ Expiring to Expire ” notification appears on the screen. A similar message will appear until next month, regardless of the payment and the amount on the balance.

To check whether funds have been credited to your account, you need to see how many channels Tricolor shows without paying. If their number does not exceed four, then you need to contact technical support.

In any other situations, money comes quickly, without additional problems or intervention from specialists.

Why payment may not be completed

Usually the money is credited to the account the first time and does not cause any difficulties. But it is worth taking into account several key features of this procedure:

If the receiver has a 12-digit identification number, then it must be reported in its entirety at the point of payment.
If there are 14 characters, then in the process of depositing money you must enter or talk about a number that includes only 12 digital values.

Most often, a typical error that leads to the impossibility of making a payment is the inattention of the user who enters the information. In a number of situations, either incorrect values are entered or not the ones that are needed. Since the system responsible for processing information is automated, it perceives all data as errors and, accordingly, cannot record the receipt of funds.

What to do if there are encrypted channels even after payment

If the account balance has been replenished, but the broadcast continues to be missing, you will have to immediately contact the payment point where you made the payment process. You must refuse to make this payment. If the data package was purchased from a mobile phone or terminal, you need to call the ID number or use the agreement concluded between the television viewer and the company. In this case, a specific object is indicated during the payment process. If money was suddenly sent to the wrong address, you can return it, but later, after decoding the satellite channels.

One of the payment methods

After completing the payment procedure, no matter how correctly the information is entered, the receiver must continue to be active for several hours or even days. In this case, it is mandatory to display the image of the encrypted channel. A similar situation may also arise after the user has deposited the required amount of money. In this case, you will have to specify the following set of data:

ID number belonging to the receiver;
TV code of the drawn up agreement;
Full name of the device owner;
contact numbers by which you can keep in touch with the subscriber.

Thus, paying for TRICOLOR by ID number is a fairly simple and understandable process that requires studying certain instructions. Only after studying it can you count on performing various actions correctly and unhindered viewing of television - all the channels that you like.

Signal problems

In order for the picture with TV channels to appear on the TV screen, the signal from the satellite must arrive at the antenna. However, overgrown tree branches, snow or icing can interfere with reception, and wind can change the direction of the dish itself.

To make sure that channels are not showing for this reason, you need to check the signal level and quality. Both scales of these indicators are called up on the screen by double pressing the F1 button on the remote control. Normally, they should be filled at least 70%. Otherwise, you need to tune the dish again or eliminate the interference.

The need to change/confirm registration data

If the user does not timely complete the procedure for updating Tricolor TV registration data, which is specified in the contract and is a mandatory clause, then the paid subscriptions will be suspended. In this case, only the basic Tricolor TV package will remain. If Tricolor does not turn on after payment, although the money was deposited on time and no errors were made when entering the amount and ID, then you need to go to the section “Private clients” - “Support” - “Change data”. After this, an online form will be displayed - you need to fill out the main points and the broadcast will be restored to normal again.

There are many reasons why Tricolor TV does not work even after payment. In most cases, this is due to a lack of money in the account, so you must check the receipts in the appropriate section of your Personal Account. It would be a good idea to check the correctness of the identification number and also make sure that the registration data was confirmed in a timely manner. If you have any additional questions, it is better to call the toll-free Tricolor TV hotline.

Features of the system’s personal account for the average user

To obtain unconditional access to the main services, you need to go through the registration procedure within the official resource, and this is quite simple to do, because the website contains detailed instructions. During the registration process, the client will have access to a tab called “Personal Account”. You can perform the following operations in it:

pay subscription fees for certain packages;
check the account;
receive news;
change personal data and confirm it;
change the terms of the contract;
connect auxiliary options.

And now it remains to figure out the question of how to view this moment, and what needs to be done (in particular, a step-by-step algorithm of actions).

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