The release of modern equipment to provide satellite television services requires timely software updates. This operation does not require an Internet connection and is performed using standard tools. User request to support service “Tricolor TV error 4, what should I do?” associated with the inability to install the update or incorrect operation of the software.
In this material we will take a detailed look at the designation of the above error, the reasons for its occurrence and how to correct it yourself in 2021.
What does error 4 mean?
The largest Russian satellite television operator has developed a unique error system that allows you to systematize emerging malfunctions and display a corresponding message on the TV screen. “Error 4” is associated with incorrect operation of the software and can be quickly diagnosed. A message is displayed on the screen when you want to turn on any channel. It can be eliminated using standard means, but first you should understand the specific causes of the malfunction.
Only replacing the receiver will help
Mostly, problems arise with old equipment. Owners are also advised to check the presence and integrity of the restricted access card. If there is no smart card, but error 4 is still on the screen, the problem is only a technical failure.
Also, users can resend activation keys to eliminate the possibility of signal loss. In Tricolor, error 4 is not common, so it immediately recommends subscribers to do a full reset to factory settings, check the balance and reboot the equipment.
There are situations when notification of one error is replaced by another. In this case, you need to contact the Tricolor hotline or use the exchange of an outdated receiver model for a newer one.
Reasons for error 4
The message “Error 4” occurs for users of Tricolor TV receivers after updating the official software. Considering the question “Tricolor error 4: what does it mean and how to fix it?”, It is worth highlighting the following situations that led to the malfunction:
- the update was not installed correctly, which requires a factory reset;
- the new firmware version was installed only on the module or receiver and is not compatible with each other;
- There was a failure in the new version of the system.
These reasons were compiled from the official database of user requests to the operator. The user can eliminate the malfunction independently; to do this, all instructions must be followed.
Incorrect handling of the software may damage the receiver.
Causes
Usually it occurs when the subscriber wants to find new channels:
- The user starts a program search and waits for the result to appear.
- The equipment begins searching for any signals.
- Upon completion, the channels are detected, and along with an attempt to start viewing, an error with code 4 appears.
This means that such channels belong to another operator, or they are not included in your tariff. By searching for TV programs, you allow the receiver to receive all channels, including those that are not included in the available package.
The next moment when such an error may occur is an incomplete operation after updating the equipment. Then fixing the problem will involve completing the update process.
Ways to fix error 4 on Tricolor TV
New versions of software are often released on technical devices issued by the Tricolor TV operator. The firmware may contain both minor updates and bug fixes from previous versions, as well as fundamental changes that expand the functionality of working with the system. The update can be done using standard methods in the “Settings” menu using the TV remote control, or on a special service channel.
In the list of channels, find “Telemaster”; it is usually located at position 333 when performing an automatic search. Watching this television channel automatically initiates a connection to the satellite and sends a request to check the current software version. If the system detects a new firmware version for a module or receiver, it will automatically download and install it. At this time, you cannot switch to another channel or turn off the receiver, which becomes the main reason for the “Error 4” message.
If the update was installed incorrectly, you will need to reset the system to the factory level yourself. To do this, click on the “Menu” or “Settings” button, select the item with system settings and find “System reset” there. Confirm the actions and enter the security PIN code “0000”. The location and name of the functionality may change depending on the software version. During a reset, you do not need to press any buttons or turn off the receiver, otherwise you may damage the device. Reset the system and search for channels.
If the above methods do not help, you will need to manually reinstall the firmware. It can be done independently or by a Tricolor TV specialist. The latest software version for your receiver model can be found on the official website. Download it to a Flash drive and follow the further instructions.
Manual installation of the firmware requires full compliance with the instructions, otherwise the system may malfunction.
Where to go if nothing helps
If you can’t solve the problem using standard methods, all you have to do is contact the support service and ask for help from consultants.
To do this you can:
- call the hotline 88005000123;
- leave a request on the site;
- use Skype;
- make an online call on the satellite company’s website;
- write to online chat;
- contact specialists via messenger.
You can also get help from the dealer from whom you purchased the equipment. His contacts must be preserved in the documents supplied with the equipment.
How to fix the problem
There are several possible ways to resolve this issue. If one solution does not suit you, move on to the next one. We will also look at what to do if none of the options for eliminating error 4 helps.
Method No. 1 (Software update)
Trying to find out what the essence of the problem might be, many initially undertake to analyze the correct operation of the receiver and its unique ID (as a rule, it is already present on the access card, and if there is no smart card, it is integrated into the system itself). Here it becomes clear that the receiver is not able to recognize its own ID number, which, in turn, makes subsequent decoding of the channel impossible. Accordingly, if error number 4 appears, then you should understand the features of ID recovery.
- If error 4 appears on tricolor TV, you need to go to channel 333. This channel is specially designed for performing service actions. It is after the transition to it that the procedure for updating the standard software is carried out.
- Then check for updates. The receiver will do this on its own. When a new software version is detected, it will prompt the user to confirm the installation. After completing this action, error 4 tricolor should disappear.
What to do next? After the receiver accepts consent, it will initially carry out the installation from the satellite, and then, after reaching the 50% mark on the progress scale, it will begin installing the downloaded files into the device’s memory. This will continue until the progress bar is filled to 100 percent.
Note! If you are connected to a satellite and you have approved the installation of the updated version, do not turn off the receiver under any circumstances! Otherwise, you will not be able to completely fix the problem. In some cases, the receiver no longer displays channels due to insufficient files in the software package or due to corruption.
After all the necessary files have been downloaded and installed, the receiver will reboot itself for the updated files to take effect. After a reboot, the system should completely resolve the problem.
In the case of some models, installation of a software update for the module is additionally required. Remember that its update occurs immediately after the main firmware is loaded into the system. The module updates much faster. Mandatory installation of these files is not always required - much depends on the behavior of the system after the main firmware update is completed. If error 4 disappears, we don’t touch anything else. When saving it, we try to additionally update the module.
Important! Sometimes a software update may not help, since there is a USB flash drive in the slot. Remove it and reboot the receiver, it should help.
Method number 2 (Reset settings)
Sometimes eliminating the fourth error requires resetting the receiver to factory settings and searching for channels again. This is done very simply:
- Press the "Menu" button on your receiver's remote control.
- Select "Settings".
- Then scroll to the very end to the “About the receiver” section, “Reset settings”.
After you reset to standard settings, search for Tricolor TV channels again, and in order to watch channels with a broadcast shift relative to Moscow of +2 (+3) hours, select the “Ural” region.
Troubleshooting “Error 4”
If the subscriber receives information that error 4 Tricolor has not disappeared, how can the system be corrected so that the signal resumes again? In order to be able to fix these problems yourself, you will need to reset the receiver settings. To do this, you must follow the following instructions:
- Find the receiver menu button. Click on it.
- Select the settings or settings tab.
- Next you need to click on the “reset” command or select the option called “factory settings”.
- A window with an “ok” button will open in front of you. In order to confirm your actions, you will need to click on it. After confirming your actions, the equipment will automatically restart.
- After this, you need to set the time, date, audio, video, language and you also need to specify the operator.
- The last step is to select your home region.
Often the system requests a special code. Here you can enter the standard combination 0000.
Incorrect firmware update
Today, the Tricolor system offers a simple method for updating the firmware of receivers and expansion modules: just go to channel 333 . After some time, the system will ask you to confirm the firmware update. Here the user needs to act in a certain way. It is advisable to disconnect all external devices from the TV or receiver. This could be flash cards, hard drives, or an Internet cable. Only in this case is the correct firmware update guaranteed.
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Home » Errors
Reading time: 3 min Published: 03/13/2021 Category: Errors
When watching your favorite show, movie, or concert, the lack of signal can be a big nuisance. That is, in other words, Error 4. The broadcast may be interrupted for various reasons. For example, from the fact that some part of the receiver stops working and to the smallest problems.
Many subscribers have a question: what to do when error 4 appears on the screen on Tricolor. Because of this, broadcasting the channel is no longer possible until this problem is fixed.
Firmware failure
If the firmware of receivers or expansion modules fails, the consequences can be very different, including violation of access to viewing. If this happens, it is recommended to reboot your device first. To do this, turn it off and remove the card. After a while, it is installed in the socket and checked for correctness. The device turns on. If this method does not help get rid of the error, it is recommended to reset the receiver or module to factory settings.
The order in which this is done is clearly described in the operating instructions for a particular device. Before the procedure, you must remove the smart card.
During the reset, the receiver or TV with the module reboots automatically. After that, turn it off, insert a smart card and turn on the device again. The initial authorization process for the broadcast network can take up to 8 hours. To speed it up, you can use the functionality of your personal account by forcibly sending activation codes.
Error value
Most often, Tricolor displays error 4 in the following cases:
- after the initial installation of the antenna;
- after the subscriber independently re-tunes the antenna;
- after updating the software on the receiver from the satellite;
- after reflashing the equipment.
Situations are also possible when a failure message occurs after a long period of equipment inactivity.
The failure itself can manifest itself in different ways. In some cases, the set-top box does not work at all, displaying an error message immediately after turning it on. In other situations, the broadcast may be broadcast for 5-15 minutes after turning on the TV, and then disappear. But both the reasons for this error and the mechanism of action to eliminate it remain the same in any case.
What does error 4 mean on Tricolor?
Failure message #4 appears when the receiver cannot determine the access keys for the specific channel to which it is currently tuned. This situation can arise due to two circumstances:
- the activation keys on the console have fallen off;
- The antenna receives channels from a satellite that does not belong to Tricolor.
Most often, it is the second factor that causes the appearance. But in any case, first of all, before carrying out work to eliminate the failure, you should carry out a small diagnostic.
Why does it occur
Software failure number 4 mainly appears when the receiver, configured to receive and broadcast TV channels encoded by the Tricolor TV operator, begins to pick up signals from other providers. This type of error is typical for outdated equipment models.
Nevertheless, as practice shows, the receiver often gives an error not because of failures, but because users try to connect additional channels for free. Nobody wants to watch the same thing over and over again, so it's time for experimentation.
If you run an automatic search for TV channels, be prepared for the fact that this will cause error 4. The receiver is not able to broadcast channels from other providers, this is due to the difference in encodings.
The third reason for the failure is incorrect update of the receiver. For example, you started installing new firmware, but in the end the process was interrupted. Therefore, you need to finish installing the updates to watch channels without restrictions.
Having understood what happened to television broadcasting, it’s time to learn the basic ways to fix the problem.
