Tricolor TV error 11: what is it and how to fix it

Satellite TV users quite often encounter problems when an information message appears on the TV screen indicating a malfunction. On Tricolor, error 11 is one of the similar and most numerous, and the reasons for its appearance can have a variety of roots.

We will help you understand in detail what it can mean and what methods to eliminate it.

What does error 11 mean on Tricolor TV?

The television provider Tricolor TV displays error 11 in cases where problems arise with the receipt of the subscription fee to the client’s personal account.

The internal system lists several reasons for turning off the broadcast of TV channels:

Impossibility of extending the working period of the package due to lack of money in the personal account.
Delay in receipt of funds due to the fact that in the payment system the process of transferring them can take approximately several days. This problem occurs when the payment was made a day or two before the expiration date of the tariff subscription.
Erroneous transfer of funds to the personal balance of another client.
Malfunctions in the hardware of the television receiver.

Causes of the problem

It is immediately worth noting that error 11 Tricolor is not related to equipment malfunction. The problem appears due to:

Lack of funds in the account.
Incorrect operation of the software.
Lack of payment information (the account has been replenished, but the data has not yet arrived on the server).

Also, the cause of error 11 on Tricolor may be simple inattention. Often subscribers enter the account number incorrectly and send money to another user.

How to find out the cause of error 11 Tricolor TV?

Regardless of the method of paying the regular subscription fee, information about it is transmitted in electronic form to the terminal of the company’s general service center. From there, the information is transmitted to the space satellite, redirected to the television receiver, and then, after receiving the required command, access to the airwaves is resumed.

And until the funds are credited to the personal balance, the user will not be able to start watching his favorite channels and programs.

You can find out the true reason for the Tricolor cameraman's error 11 only after checking your cash balance. To do this, the client can log into his personal account through the official website, or call the help desk number.

It is important that on the main page of the Tricolor TV official website, when error 11 is displayed, you should select the subscription verification section. In the new window you need to enter the serial number of the satellite receiver, and subsequently the connected packages and the amount of remaining money will be displayed.

You can also check the balance through the main menu by entering the personal account section “NoID”, “CAS Info” or “Subscriptions” (on different models of television receivers, the names of menu sections may differ significantly).

Only replacing the receiver will help

If none of the above methods help, you need to replace the device with a new one. Tricolor receivers are changed once every year or two, depending on the functioning of the equipment.

You can exchange on the official website using. The new device already has the latest software installed.

In Tricolor, Error 11 is not a common one, so its solution methods are standard, like 0 or 10. There is a situation where the cause is incorrect stream encoding. It is not possible to restore the functioning of the system on your own; you need to contact technical specialists.

How to resolve error 11 Tricolor TV?

If Tricolor does not work and error 11 appears because the subscription fee was not paid on time, you will simply need to top up your personal account. Payment can be made through a bank card, terminal and ATM, mobile phone balance, using an electronic wallet, a branded payment card, and so on.

It is important that after payment is made, the broadcast of television channels will be restored after at least 8 hours. At the moment the broadcast is resumed, the receiver must be turned on and tuned to one of the paid channels of the package.

If error 11 in Tricolor TV does not disappear, although the subscription fee has been paid, you should resort to another method of eliminating the problem by simply rebooting the TV receiver.

To do this you need:

Turn off the mains power to the receiver and TV.
Wait 5 to 10 minutes.
Plug devices back into the network.
After 1 to 5 minutes, the problem should resolve.

How it works

Regardless of where the service for broadcasting TV channels was paid for, via the Internet, from an ATM or at an office in a communication store, the information is sent to the company’s central service terminal in electronic form. From the terminal, signals arrive in encoded form to the satellite, the satellite transmits these signals to the subscriber’s receiver, after which the receiving device, having received a command with the appropriate code, opens access to broadcasting a group of paid TV channels. Until the corresponding signal arrives, the receiver display will display the message “Error 11”, there is no access to viewing, the broadcast is blocked. Naturally, questions arise about how to remove the error.

Possible problems that arise when troubleshooting error 11

When all attempts have not led to visible positive results, it is likely that for the Tricolor teleoperator the cause of error code 11 is the occurrence of hardware failures or the absence of activation keys.

You can solve this by resetting all settings to factory defaults in a few simple steps:

Select “Settings” from the list of parameters.
On some devices, access will require a password, which is set to four zeros by default.
Select the “Data reset” or “Factory settings” section (the name of this table of contents may differ on different models).
Confirm your selection by pressing the “OK” button.
Set the interface language, select the region and time zone.
Start searching for TV channels.
When finished, go to the channel on which the information window was displayed.

The broadcast should be restored within 1-5 minutes. You can check error 11 Tricolor on the second receiver. You just need to rearrange the access card and check its further functionality. After restoring the broadcast, you need to either repair the faulty receiver or purchase a new, more functional model.

If this attempt has no effect, you need to contact the Tricolor support service, report error 11 and find out what to do next.

The following are ways to contact the center's staff:

Free call to the help desk at 8 800 500 01 23.
Online communication via the Skype application.
Login to the “Help Center” section located on the main page of the official website.
Contact the 24-hour consultation service through your personal account.

What should I do if I get error 11 even though the package has been paid for?

In this case, you should check for a software update. Perhaps you just have an older version and need a newer build. To do this you need to do the following:

First you need to switch your TV to channel 333. If you find that when you turn on this channel, an update window appears, then feel free to agree.
Wait for the download to complete and then reboot the receiver.

If the problem was in the update, the channels will be shown again.

Troubleshooting instructions

Experienced Tricolor subscribers have most likely already understood what and how to do from the list above. But for those who have recently encountered this operator, we will analyze each stage in a little more detail.

Checking subscriptions

To check the activity of existing subscriptions, you need to go to the Tricolor TV website. On its main page, under the advertising banner, there will be a small menu. In it you need to select the “Check subscriptions” section and go to it.

A small form will appear on a new page in which you will need to enter the ID of the receiver that is causing the error. The website itself will tell the subscriber where to find out this data - the form contains a link to the instructions. After submitting the form, the system will almost immediately display a list of active and disabled subscriptions. If any of them is overdue, it will first need to be paid.

How to pay for services

The easiest and fastest way to pay for satellite television is through the same official website of the service provider. In the menu on the main page, just to the left of checking subscriptions, there is a link called “Instant Payment”. By clicking on it, the subscriber will be taken to a page describing all the ways to replenish a personal account. There will also be a red “Pay” button on it. By clicking on it, the user will be taken to the service payment area. Then all you have to do is follow the system prompts.

Important! Topping up your account through the website occurs almost instantly. All other methods may delay the receipt of funds for a period of 1 to 3 days.

How to check receipt of payment

Unfortunately for Tricolor TV subscribers, error 11 will not disappear instantly after payment. It will take some time for information about the deposited funds to enter the receiver’s memory. But before you synchronize, you need to make sure that the funds have been credited to your account.

To do this you can:

log into your personal account on the Tricolor website;
call the company's support service.

In the personal account, the subscriber will immediately see data on the status of his balance on the main page. A call center operator can tell him this information over the phone. However, in the latter case, it should be taken into account that you will have to go through a mandatory authorization procedure - tell the specialist the contract number and the client’s passport data indicated in it. Without this, information related to finances cannot be obtained.

Request for activation codes

After the funds have been credited to the Tricolor TV account, error 11 persists. How to fix the problem? To do this, you will have to update the activation codes on the receiver. To do this you will need:

go to the Tricolor subscriber account;
on the main tab, click the “Request/Repeat activation commands” button;
turn on the receiver to one of the encoded channels;
Leave the set-top box turned on for a period of 3 to 8 hours.

During the specified time, the satellite will have time to pass through the subscriber’s residence area and send updated information to his equipment. If, as a result of all these actions, the failure is not resolved, you should contact the dealer from whom you purchased the equipment, or directly contact the operator’s technical support.

Find out what a smart card is for..
Read: what does error 9 mean on the Tricolor TV set-top box.
We recommend that you find out what address you should send your subscription agreement to.

Effective fix method

If for some reason paying for services and then rebooting the equipment does not have any effect, there is a possibility that the problem lies in the software. For this purpose, you just need to reset to the original settings. After this, following the instructions below, you need to re-search for paid channels. You will need to do the following:

Go to the main menu;
Select the “data reset” column and confirm resetting the settings;
Enter the special system PIN code 0000, immediately after the corresponding system request;
Reboot the device and run secondary setup;
Start updated channel search;
Go to a previously blocked channel and wait until a new broadcast starts.

If this method does not give a positive result in the process of eliminating error 11, you can try to activate the channels on the second receiver in order. Another best option is to contact the provider’s employees, their official 24-hour support. There are different ways to get advice:

Call the hotline number.
You can contact the operator's staff via Skype.
It is possible to leave a topical request in the billing system of the Tricolor provider;
You can submit a request for a solution to the problem in the official chat, open around the clock.

In the process of solving the problem in this way, qualified employees of the Tricolor company will give an explanation of what error 11 means, although paid for, what effective ways exist to eliminate it, resolve the issue, how to fix it and what the error means.

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Update activation commands

Activation codes are updated in two ways: manually and automatically. The first option was previously described, that is, the user independently requests commands, restoring correct television broadcasting.

If you want to clear the error in automatic mode, then simply start the TV and receiver, and then switch to the blocked channel. Wait 3 to 8 hours without turning off the equipment. The time interval was not chosen by chance. The fact is that during this period the satellite will be over your region and will send the updated TV broadcast number to the receiver.

Now you know how to remove error 11, which is written by the receiver.

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Reading time: 3 min Published: 03/31/2021 Category: Errors

One of the most popular operators, the Tricolor company provides a high level of its services. These services are related to cable television, both in Russia and abroad. But, despite this, this operator still experiences a glitch during the broadcast. So, subscribers of this company may often have a question. In Tricolor “error 11”, what does it mean and how to quickly fix it yourself? You can find answers to these questions in this article.