Error 9 on Tricolor TV: what to do, how to fix it yourself

This error usually occurs when you are using an original satellite receiver where there are no subscription classes that prevent viewing access. You must register for your account yourself or contact support. Error 9 in Tricolor TV may also indicate that viewing channels is not paid for.

How to check receiver registration.
How to find out the ID number.
How to register a receiver.

How to fix error 9

Step-by-step algorithm of actions to eliminate error 9 on Tricolor TV

We perform a reset to factory settings. How to do this is described below.
We configure the receiver according to the visual instructions on the TV screen.
Turn off the set-top box and be sure to remove the plug from the electrical outlet for 5–10 minutes.
We start the receiver on an encrypted channel.
We send activation keys. Detailed instructions on how to do this are below.
Under no circumstances do we turn off the tuner. You can turn off the TV. But if you do not have a receiver, but a module integrated into the TV, we leave the TV on.
As a rule, channels start working within an hour.

The receiver must be registered to operate correctly. This is what dealers do. But if you purchased the equipment from a retail chain, you will have to do the setup yourself. If difficulties arise, it is better to contact specialists.

Lack of registration of the set-top box

A natural consequence of the fact that the receiver has not been registered with Tricolor TV is error 9. What to do if everything is in order with the payment, but a failure message appears and does not allow you to enjoy watching your favorite programs? Proceed to the second diagnostic stage - check the equipment registration.

Important! Registration checks should be carried out not only by recently connected subscribers, but also by those who have been using Tricolor services for several years.

How to check registration?

To check whether registration is available, go to the main page of the official Tricolor website. On it in the middle of the screen under the advertising banners there will be a link called “Checking subscriptions”. After clicking on it, the subscriber will see a small form to fill out, where he will need to enter:

Set-top box ID;
captcha

After entering the data, you need to click the “Check” button located at the bottom of the form, and the system will display all the information on current subscriptions. If you have difficulty finding the equipment ID, we recommend using the hint located under the corresponding form field.

What to do if there is no registration?

If, based on the results of checking subscriptions, a set-top box is not registered, new subscribers must register the equipment. You can do this either independently, through the operator’s website, or by calling technical support (the number is indicated at the beginning of the article). As a rule, when purchasing a set-top box directly from an operator, it is registered immediately at the time of purchase. But a receiver purchased from official dealers sometimes requires independent actions by the subscriber.

We recommend that you find out what error 6 on your TV screen means.
Read: how to check the status of your personal account using the subscriber ID number.

Clients who have been connected to satellite TV for a long time also periodically encounter a similar problem. Most often it is preceded by situations such as:

installation of a new receiver;
re-flashing of existing equipment;
use of an illegal smart card.

If the receiver is purchased second-hand or flashed with pirated software, the Tricolor automation may well block it as unlicensed equipment some time after its use. The same thing will happen if a subscriber, wanting to save money on purchasing a new smart card, installs a card purchased secondhand or from an unverified seller into his receiver. In such a situation, the registration of the client set-top box will be reset. It is unlikely that it will be possible to return it without replacing the equipment, card or software with a licensed version.

Factory reset

If the TV screen says “Error 9” upon startup, you need to start with a factory reset. Please note that in this case, all user saves will be canceled and will not be automatically restored. The list and order of your favorite channels will have to be configured again.

Algorithm for resetting settings using navigation on the remote control:

Press the “Menu” button on the remote control.
Go to the “Settings” section.
Next - “About the receiver”.
Select the item “Reset settings” (“Factory settings”).
We confirm our choice.

Ready.

What to do if nothing helps

Another reason why error 9 appears on Tricolor TV is a low balance. The package was not paid for or the funds went to the wrong account. In the Personal Account menu, go to the “My Accounts” section and see the balance status. If everything is paid, call the toll-free hotline 8-800-500-01-23 to find out the balance. It would be a good idea to report error number 9, which interferes with viewing.

The lack of funds may be due to the operation of the payment systems through which the user transferred money. Sometimes payment processing takes several days.

Sending activation keys

If there is no access to view error 9, sending activation keys again may help. An activation key, or decoding of TV channels, is a type of signal from a satellite that is sent to the receiving equipment to identify data in the system of activated users and grant viewing rights. Sent from satellite to all receivers automatically. You can send activation keys yourself from your personal account on the main page of the Tricolor TV website. As a rule, data arrives within 8 hours. The maximum wait is 24 hours. It is important to keep the tuner turned on for any of the scrambled TV channels! The TV can be turned off.

How to send “Activation Keys”

Go to your personal account;
Find the “Repeat activation commands” button in the center of the page - click on it;
We leave the receiver turned on for eight hours. Most often, just two hours is enough.

How to send if you don’t have access to your personal account

Contact technical support on the operator’s official website. After sending the activation data, we leave the equipment turned on until the image and sound appear. You can use the command repeat function no more than once every five days.

Reasons for the error

There are four most common reasons for error 9 appearing on Tricolor television:

There is not enough money in the subscriber account;
Equipment registration has not yet appeared in the system;
Subscription information is missing on the server;
Software related errors.

If you turned on your TV, but instead of the expected channels you saw an error message on its screen, do not be upset. We will tell you how you can quickly fix everything.

There are not enough funds on the balance

The very first thing you need to exclude when you see an error message is the debt to the provider. Check if the subscription fee has been paid at your address. Very often, a simple account replenishment can eliminate error 9.

To check your balance, follow these steps:

Go to the operator’s website www.tricolor.tv.
Go to the “Personal Account” page.
In the special authorization field, enter your receiver's ID number or contract number.
In the next field, enter your password (if you have not yet used your personal account or have forgotten the password for it, use the “Get password” command).
Immediately after logging in, you will see the status of your balance on the main page of your account.

If you do not want to register in your personal account, you can find out the balance of your subscriber account through the operator by calling 8-800-500-01-23.

If your balance is negative, top it up:

Through a bank card in your personal account;
Via the nearest terminal;
Through any branch of a Russian bank.

After depositing funds, wait 15-60 minutes (depending on the system through which you send the payment), and then reboot your receiver so that the information in the system is updated.

Equipment not registered

There are times when error 9 Tricolor TV can be corrected by simply registering the equipment. Any equipment must be registered in the system. This is the only way your receiver will receive information about your subscriptions, accounts and services you ordered.

If you purchase a set-top box from an official dealer, then your equipment has already been registered, but if you bought a set-top box in a retail chain, then you need to carry out this procedure yourself.

To register a new receiver, follow these instructions:

Visit the website at https://www.tricolor.tv/check-subscriptions/.
In the special identification line, enter the correct number of your receiver ID card.
Activate the "Check" button.

ID (identifier) is an individual subscriber identification number in the Tricolor TV system; it is a combination of 12 or 14 digital characters that can be found on a smart card, in a contract or on the back panel of the receiver.

The ID number can also be found using your receiver's remote control. A step-by-step guide on how to do this is offered on the provider’s official website - https://www.tricolor.tv/help/technical-issues/chto-takoe-id/.

If your receiver is registered in the system, you will see on the next page the message “The specified ID is already registered” and information about your subscriptions. If not, then you will need to fill out the following fields:

Model of receiving equipment;
ID number of the receiver (on the smart card itself, on the back panel of the receiver, on the packaging, in the contract);
Passport details of the subscriber for whom an agreement was concluded with Tricolor;
Service registration address;
Your phone number.

Save the entered data. But that is not all. Now you will need to activate viewing. To do this, follow two more steps:

Turn on any channel on the receiver.
Leave it in this state until the image appears. This can happen after 8 hours of continuous operation of the set-top box (or after 10 minutes if the equipment is used for viewing via the Internet).

You can only leave the satellite receiver on, and you can turn off the TV. Most often, setup takes from 2 to 3 hours, but if the network is overloaded, the process of downloading new data and its hardware adaptation will take longer.

No information about subscriptions

Another reason for error 9 in Tricolor TV is the lack of information about the subscriber’s subscriptions. If your receiver is registered on the network, but there is no information about connected channels on the subscriptions page in the user’s personal account, then perhaps you simply have not activated the television package.

It happens that there is enough money in the account, but not a single specific service has been purchased. In this case, you can manually transfer money from your subscriber account to pay for the desired service in your personal account and send a second activation command, which will start the process of updating the keys on your satellite receiver.

By the way, keep in mind that if you accidentally made a mistake in the details and sent money to a wrong account, you can correct everything by contacting Tricolor’s 24-hour customer support service at the same number 8-800-500-01-23.

How to register a receiver

IMPORTANT! When registering, it is important to fill in all fields in Cyrillic, with the exception of the email address.

Go to the page
Enter the ID number - 12 or 14 digits without spaces or extraneous characters.
Click the “Continue” button.
If everything is correct, proceed to filling out the registration form.
Fill in the “Receiver Serial Number” field. If you don't have this information, it is acceptable to leave it blank.
“Receiver model” - indicated on the front panel of the receiver. Select from the proposed list.
We do not fill out the “Dealer Information” field if we register the equipment ourselves.
“Equipment installation address—enter the address through a search by zip code or locality. If necessary, you can use the advanced search. IMPORTANT! The address must be located in Russia.
“Subscriber data” (full name) - enter in Russian letters strictly in the nominative case.
Passport data - series, number are indicated together, without spaces: for example, 4007775421. We also indicate the date and place of issue.
“Contact information” - enter 10 digits of the mobile operator and receive a confirmation code to complete registration. The password for the user’s personal account is also sent to this number.
After completing registration, click the continue button.
The “Custom Code” field appears. Here we enter the smart card data - the individual code is located on the reverse side.
Your contract number is loaded. Registration is completed!

You can also read detailed rules for filling out the ONLINE REGISTRATION form.

It’s very easy to get rid of error 9 on Tricolor TV yourself, just don’t rush and follow the instructions from this article. If none of the proposed methods helped you, contact the support service on the Tricolor TV website.

Checking packet activity

Registration on the Tricolor website allows you to gain access to the user’s personal account. There is a personal account tab with a cash balance and a subscription management system. You can top up your personal account either with a bank card or by transferring funds from electronic wallets.

A positive balance does not mean that the user has access to the channels. To do this, you need to activate subscriptions.

This is done using the funds redistribution section at the bottom of the personal account page. In the appropriate fields you must indicate the payment package and enter an amount sufficient to include it. Only after clicking the “Redistribute” button will the channel subscription be activated.