“Error 3” Tricolor TV – no access to viewing: reasons and what to do?

What does “Error 3” mean on Tricolor TV?

Error 3 Tricolor TV indicates lack of access to the receiver. Nothing is shown on the screen (black background). Various reasons can create such a situation. Before you begin troubleshooting, you should consider all possible factors and study ways to eliminate them.

In the instructions included with the receiver, the description of the third error is more concise: the channel is encrypted and there is no access to the service. We carefully study the cause and choose the appropriate option to solve the problem.

Causes

The third and fourth errors of Tricolor TV receivers are similar in the information they provide to the user: “No access.” Despite this, the causes of the errors are not the same.

The most common reason is a software or hardware failure of the device. First of all, you need to check the receiver. Failure of the latter means the absence of a signal from the distributor to the receiver. This is due to a coding violation. Operators encode the signal before sending it. This helps to avoid distortion, increases the transmission speed, and prevents other signals from entering the device’s receiver.

A failure of the receiver means that it has begun to receive extraneous signals or the encoding settings have gone wrong, as a result of which the device cannot decipher the code. Both options lead to error 3 Tricolor.

In addition to the receiver malfunction, there are two more causes of problems:

1. The smart card is incorrectly installed, dirty or damaged.
2. The activation key is out of date or lost.

The first reason leads to the impossibility of signal recognition. In such a situation, the module can decrypt the signal, but does not receive it.

Activation key is unique information assigned to the receiver. It identifies the user among other subscribers and responds to his requests by sending a signal from the satellite. The key is responsible for viewing specific channels, identifying connected packages. In some cases, the key may be lost or simply become outdated. This leads to a system failure, as a result of which the receiver stops receiving a signal.

The most common reasons for the activation key to fail: turning off the receiver for several days, changing place of residence.

“Error 3” Tricolor TV – what to do?

First, we check the Smart card, since communication with it may be disrupted due to mechanical or physical damage. We independently install the card more tightly into the connector, reconnect and/or clean the board from various contaminants.

To troubleshoot problems, follow the developer's recommendations:

• Take turns to carry out all methods of restoring equipment.
• Do not expose the card chip to harsh chemicals.
• Do not open the receiver with your own hands (if the seals are damaged, you will have to pay the full cost of the equipment).

If you do not have the necessary skills, you should not flash the receiver. It is recommended to download the software only from the official website of the developer.

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How to send a decryption key

To restore access to TV channels, you must decode the receiver. The process must be carried out automatically. After a certain period of time, the operator sends out codes to extend access to the broadcast.

The subscriber must perform certain actions:

1. Disconnect the set-top box from the network for 5-10 minutes.
2. Turn on the equipment and wait for it to fully load.
3. Turn on the encrypted TV channel and wait until the codes are received.

The update is carried out within 8 hours, during which you cannot turn off the receiver. In most cases, the process takes no more than 3 hours. The TV can be left turned off, the main thing is that the set-top box is active if the TV receiver is not equipped with a CL module.

If automatic updating did not help with encoding, then you should send the command yourself. To do this, you need to log into your Personal Account on the official Tricolor website. To request a command, click on the button located under the subscriber’s personal number.

Reset

Tricolor error 3 (no access to view) can be solved in the following ways:

1. Restoring the receiver settings.
2. Resetting the equipment settings.
3. Re-set the parameters.
4. We receive the activation command.

The first point involves rolling back settings through the “Menu” in the “Factory Settings” section. We confirm our consent to restore factory settings and, if necessary, enter a standard PIN code or your password. After the operation is confirmed, the settings will be rolled back automatically.

The process does not require long waiting, as it takes a couple of minutes. After rebooting the equipment, the user will be asked to set basic parameters and automatically search for channels.

Technical support help

If your viewing of satellite television is constantly interrupted for various reasons, then it is recommended to seek help from service technicians who will help correct the error over the phone or during a personal visit. It is recommended to contact a technical customer support representative if failures occur frequently and the signal level is weak.

Such errors occur quite often if the Smart card is broken. To determine the cause, just press i on the control panel at the moment of breakdown. In case of the described malfunction, the signal is restored within 5 minutes. The only solution to the problem is to contact a service center to replace the failed parts.

Why doesn't the receiver show?

There can be many reasons for this problem - here are the most common possible ones:

1. Reboot the receiver . During operation, the receiver may be subject to too much load. This happens due to the long period of use of the equipment, power outages and other problems.
2. Late payment. Perhaps the user did not pay for the subscription on time, and now there is no access to the service package. If the payment occurred recently, the money may not have been credited to the provider's account. As soon as the package is paid for, the broadcast will be restored.
3. The receiver was turned off for a long time (more than three days). As a result, when turned on, the receiver cannot recognize the satellite signal because the decoding key is lost.
4. Errors in installing a smart card . This prevents the equipment from reading the smart card correctly and prevents it from receiving the signal.
5. Antenna problems . They can occur due to weather conditions, as well as due to outside influence on the antenna.
6. Receiver software update . If the receiver is an old model and the software has been updated, it is quite possible that it does not support this software.

Each of these reasons may result in the termination of access to viewing and the display of error O.

About the operator

Tricolor is one of the largest satellite TV operators. His services are in demand for the following reasons:

• The best price is offered.
• Manages to save money.
• The equipment is not too expensive when compared with analogues.
• You can select and connect the appropriate package for further use.
• A wide range of channels is provided for viewing.
• Ensures reliable reception anywhere in the country.
• If you don’t have your usual cable TV, you can connect to Tricolor.
• The company has established itself well in the market.

An equipment kit is purchased for connection. It includes an antenna, set-top box and card. It is with the receiver and card that problems most often arise during subsequent operation.

What to do if it doesn't help

The above solutions are excellent if the issue is the firmware or system errors of the receiver, satellite or TricolorTV itself. However, error 3 also occurs when there is a physical malfunction in the receiver, dish or smart card (most often) - a breakdown, defect or defect. It is impossible to fix this on your own, so you will have to contact TricolorTV technical support.

The smart card can be examined for damage, and if something is wrong with it, a company technician will either fix it on the spot or offer to write a request for its replacement. Receiver breakdowns can result in several days, or even weeks, without TV, especially if the equipment is outdated and has melted in some places. Sometimes the only way out is to completely replace it with a new model, and the TricolorTV company is obliged to help you with this and offer various options for solving this problem.

You need to make a request to send a technical specialist to the TricolorTV hotline (8 800 500-01-23) - it works during the daytime, and specialists can advise you remotely and accept an application to check the equipment.

If there is a hardware problem

In the event of a one-time broadcast failure, the measures described above usually help restore full access to the service. But it happens that even after resetting the settings and recoding the set-top box, the subscriber daily sees the inscription on the Tricolor screen: “Error 3.” How can I fix this error myself? There are few options.

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Smart card connection problem

Failures in the receiver to receive a satellite signal may occur due to its poor connection with the smart card. Moreover, a deterioration in communication does not always mean a card failure. The physical connection between this device and the set-top box may be broken.

What you can do yourself:

• check whether the card is firmly installed in the slot;
• reconnect smart cards to the receiver;
• check whether the connector is clogged and whether the contacts need cleaning (clean if necessary).

If these operations did not help, and the error continues to appear, there is only one way - to the Tricolor service center or its dealer from whom the equipment was purchased.

How to understand that it’s time to go to the service technicians

To be absolutely sure that error No. 3 occurs due to the fault of the equipment, you should pay attention to such points as:

• frequency of failures;
• signal level upon failure;
• procedure for restoring broadcasting.

If a smart card breaks down, this error occurs with enviable regularity, perhaps even daily. At the same time, at the moment the failure message is issued, the signal level goes to almost zero. You can check this by pressing the i button on the remote control at the moment of the failure. In this case, broadcast restoration occurs independently, but until this moment it can take either 5 minutes or several hours.

This behavior of the equipment indicates that the smart card or the receiver itself has become unusable. Also, such failures may indicate a breakdown of the converter. In this case, of course, you can try the setup procedures described above. But it would be wiser to immediately contact the equipment supplier with a description of the problem and a request to conduct testing.

Reset the receiver

After inspecting the card and making sure it is working, you should try resetting the receiver. There may be a settings error. To fix this, just enter the settings of the set-top box with a special button on the remote control and find the “reset to factory settings” item.

Sometimes the procedure starts immediately, but sometimes a PIN code is required. If the user has not changed it, then by default it is “0000”.

Now all you have to do is wait for the system to reset. After returning to the starting settings, you need to perform the first power-up: specify the region, operator and other data that will be requested on the TV screen. After specifying all the information, you must select automatic channel search. If error 3 on Tricolor TV was caused by a failure in the receiver settings, then everything will work in a few minutes.

Smart card inspection

Error 3 on Tricolor happens often, but practice shows that it is usually easily fixed, unless, of course, the problem is caused by a damaged smart card. Therefore, before taking any action, you should remove it, inspect it and, if everything is in order, reinsert it and reboot the receiver.

If the card becomes dirty, it should be cleaned with a damp cloth without any abrasive substances and, moreover, nothing should be scraped off . If the card is damaged, you will have to contact your provider to provide a new one. Without a smart card, satellite TV will not work.

Adviсe

We offer a number of tips for equipment owners when troubleshooting errors:

• Please review the cause and solution carefully.
• Try all the options in turn, one of the methods should help.
• Do not wipe the smart card chip with chemicals. Even if contamination has occurred and there is no contact, you need to carefully clean it with safe means.
• Do not disassemble the receiver yourself; you can easily break individual pieces of equipment.
• You should not flash the console if you do not have minimal experience and are not confident in the success of the operation. Any failure can turn the equipment into a box of electronics, and restoration will have to be requested from specialists.