Error 26 in Tricolor TV, authorization is required to view: what to do?

The era of analog television, even in our country, is coming to an end. The state has already refused to support this option. And consumers prefer to watch their favorite channels in better quality, thanks to modern technologies. For example, they are switching to Tricolor TV, which allows them to access television programs via an Internet connection.

Unfortunately, such systems are also imperfect. For example, some users report that some kind of error 26 is displayed on the device, notifying the user that authorization into Tricolor TV is required to view it.

Let's figure out what it is and how we can correct the situation.

Possible causes

There are several main reasons leading to this condition:

• Error 26 may occur if the user has not paid for the continuation of the service provided to him;
• The key used, required to activate the full Tricolor TV package, has stopped functioning. It is quite possible that its validity period has simply expired. This is possible even if there is a payment for the service provided;
• A similar code is displayed when the receiving equipment cannot function normally due to some failure in the settings necessary for operation;
• Temporary blocking of a subscription due to various reasons.

These are the most common root causes that lead to the fact that only a few information channels remain available to a person.

General principles of satellite television operation

In general terms, the operating principle of broadcasting a television signal via satellite is quite simple. At the transmitting equipment station, an encrypted signal is prepared and transmitted at certain frequencies to the satellite. The satellite is in a stationary orbit (geostationary). This means. That its location remains unchanged over time in relation to the observer from the surface of the Earth, and therefore there is no need to constantly reconfigure the antenna.

The satellite receives this signal, amplifies it, and transmits it back to Earth. The transmitted data stream is received by an antenna directed towards the satellite, then the signal is transmitted to the receiver (receiver). The receiver decrypts the signal and converts it directly into a video signal, which is output to the TV.

The satellite is broadcast not by one, but by several transmitters. Each of them is assigned a main, or frequency carrier. This frequency is called a transponder.

If you have ever scanned frequencies manually, you have noticed that one transponder contains not one, but several television and radio channels. That is, packet data transmission is carried out.

It is also possible to highlight as a characteristic feature the fact that in the package (transponder) the channels are grouped not chaotically, but strictly according to certain criteria. Basically, the grouping principle is thematic affiliation of the channel, for example, the following channels can be found at the following frequencies:

• 11919 — educational channels (Discovery and Animal Planet family);
• 11881 - assigned to the entertainment content line;
• 11747 are channels A2, Amedia Hit HD, Nika TV, KHL TV HD, TDK, etc.;
• 12169 - to watch Comedy TV, My Joy. A lot of TV, Jewelry, Russian detective, etc.;
• 11728 - Broadcasts Game Play, MTV Rocks, VH1, VH1 Classic.

Problems most often arise when scanning the last three transponders from the list - 11747, 12169, 11728.

Correction method

So what to do? Considering the root causes described above? If you experience error 26, it is recommended to follow the following instructions:

Eliminate the possibility of financial limitation

To make sure that there is enough money in the account you are using to provide the service, you must perform the following steps:

• Go to the corporate Internet resource of the teleservice provider company. It is located at the following address - tricolor.tv;
• Log in – authorize;
• In the list, find a special section called “Checking subscriptions”;
• The person will be required to enter the ID number of the SMART card used.

The system check may take some time. Upon completion, the screen will display information about whether the subscriber has a debt or not. If there is one, you just need to pay the required amount in a way convenient for the person.

Solving the issue with the activation key

Indeed, if the key turns out to be invalid, the same message will appear on the screen - authorization is required to view it. What is recommended to do in this case:

• Log in to your personal account again on the company’s official website;
• Look carefully at the screen. It should have a “Repeat activation commands” button;
• Take advantage of it.

It is important to understand here that this is a completely automatic, but very long procedure. Usually everything is updated and reconfigured within an hour. But sometimes you have to wait a little longer.

Another important point is that sometimes the settings made using such a key turn out to be incorrect. This usually happens due to some kind of failure. For example, in case of an unexpected power outage. Therefore, it is also recommended to go to the “settings” submenu and use a tool that allows you to reset all parameters to the original ones. And then check the result.

Tricolor TV error codes.

Error code 0

• May be reflected when the satellite signal is weak.
• Lost package activation keys.

Insufficient signal or its complete loss can occur in several cases:

• Deviation from direct satellite alignment. This is checked in the receiver settings using quality and signal strength scales. To check, go to the channel search menu and see two scales - signal quality and signal strength (depending on the receiver model). Next, you need to observe these scales. And on the mount, loosening the bolts, turn the antenna five millimeters up - down, right - left. If there is no increase on the scales, then you need to look further. Nastoka Tricolor TV independently.
• Due to weather conditions, the contacts connecting the converter to the cable may oxidize. We unscrew the connector from the converter and carefully look for oxidation (mostly it happens on a cable with a steel core). If the contact has oxidized, it is necessary to cut off 2-3 cm and re-cut the cable and install the connector.
• Over time, microcracks appear in the reduction cable, especially outdoors. As a result, the cable accumulates moisture and the conductivity of the cable decreases sharply. In this case, it is necessary to replace the cable completely or partially (damaged section).
• A malfunctioning converter can also generate an error. You can check it experimentally: put it on a known antenna or simply replace it with a new (working) one.
• The most unpleasant thing is if the console itself does not work. You can check with a neighbor or friends who use television from Tricolor TV or NTV Plus operators. If this does not help, we take it to the service center.

If you lose your activation keys, you must call the operator or request activation yourself in your Tricolor TV account. Then we reboot the set-top box, put it on the encrypted channel and wait for the picture to appear.

Error code 2 or 5

If error 2 or 5 occurs, the Tricolor TV receiver signals that it does not see the smart card.

• It is necessary to check the receiver software.
• We check whether the smart card is installed correctly.
• We clean the contacts on the smart card.
• For a tighter fit of the smart card contacts, you can glue a piece of electrical tape on the back side (at your own peril and risk).

Error code 3

If there is a software failure in the set-top box, error No. 3 occurs. On the TV screen there is an inscription: no access to viewing or encrypted channel. The information channel and freely available channels continue to broadcast.

• It is necessary to check the receiver software.
• Reboot
• Reset to factory settings
• Re-activate on the Tricolor TV website or by calling the operator.

Error code 4

If error No. 4 appears, this indicates that the software on the set-top box is outdated. Receiver update required. Let's try the following:

• We compare the receiver software version and the latest software on the GS manufacturer’s website. Download the current version of the software. Unzip it to the root of the flash drive and update on the receiver via the USB port.
• On channel 333 (telemaster) we are updating from satellite. Provided that there is currently an update on air.

Error code 6 or 8

Error 6 or 8 appears on the receiver if it cannot detect the smart card. In this case, we perform the same actions as with error 2 or 5.

Error code 7

Smart card from another satellite television operator. Perhaps the smart card is from a different receiver model.

Error code 9

Error 9 indicates that your receiver has not been registered with the Tricolor TV operator system. Check if the receiver is not registered, then you need to register it.

Error code 10

If error 10 appears on the TV screen, you need to check whether Tricolor TV services have been paid for. To do this, go to the operator’s personal account and check the payment for the service package. It is important that the money should not be on the personal account itself, but on the package of services that you want to view. Reset the receiver to factory settings and leave it on the encrypted channel until the picture appears.

Error code 12

The wrong region is selected. Do a factory reset and select your region during initial setup.

Error code 13

This is a loss of activation. Re-activate on the website of the Tricolor TV operator or call the operator.

Error code 16 or 17

This error occurs when the CAM module is incorrectly connected to the TV. Check whether the module and smart card are installed correctly in the TV. Also check the compatibility of the CAM module with the TV and software compatibility. You can check with the equipment manufacturer about compatibility and availability of up-to-date software.

What should I do if my subscription is suspended?

This situation may arise if the user of the service, for example, lives in the territory of another state, and the supplier company has changed some of its rules for working with foreign clients. Sometimes such a nuisance can affect residents of some Russian regions.

What to do in such a situation? There is only one solution - you need to contact Tricolor TV technical support by phone, which is used exactly at the location of such a client. It can be shown in broadcasts of information channels or recorded on proprietary equipment. Or in a previously concluded service agreement. The specialist who answers the call will tell you how to proceed further to resolve the problem.

Resetting your satellite receiver

Quite often, updated firmware is released somewhat “raw”. They are tested, but not always fully and sufficiently to improve the quality of work. This may be a stumbling block causing unstable operation.

Another criterion may be to retain old configuration files that store records of non-existent or non-functioning transponders. You can completely clear the receiver's memory only by resetting its state to the factory state.

This is done very simply:

1. open the main menu of the console;
2. We find the item “Reset settings” (usually in the “About the receiver” section);

3. enter the PIN code (default “0000”);
4. we confirm our actions;
5. we wait for zeroing and reboot the receiver;
6. We re-tune and search for channels.

These are necessary actions performed as a priority. But they may not lead to the desired results. If after scanning the list of channels from your subscription remains incomplete, then proceed to the next step.

Error 26 in Tricolor: Authorization is required to view - how to fix

Modern technologies give each user the opportunity to receive uninterrupted signals, and technologies that provide this signal for entertainment are television, including Tricolor.
Unfortunately, sometimes even overlay systems have errors. One of them is error 26 in Tricolor, accompanied by a message that authorization is required to view. How to fix this error and in what cases does it appear?

Error 106

In Tricolor, error 106 appears due to an incorrect geographic location. The service is provided only in the Russian Federation ; it cannot work in other countries. Information about the problem is indicated in the status of your Personal Account.

On the device - error 102 occurs for the following reasons:

• the subscriber uses a proxy server to access;
• connection to Tricolor Online was made in another country;
• The service does not apply to this region.

For example, Tricolor does not work in Kazakhstan and errors often occur in Crimea. User information is taken from the IP address, regardless of the VPN services used.

To restore the receiver, you need to connect only from a Russian IP address.

What does it mean if it doesn’t work and says 0 on the screen?

An error with the words “No access to view” and the number 0 on Tricolor TV means that for some reason the user does not have access to the channels. The signal is broken and the receiver cannot display the picture on the TV screen.
The reason most often needs to be looked for in the receiver itself. Sometimes the TV suggests waiting for 8 hours. This should not be done, because then the user will see the same inscription again.

Setting the position of the satellite dish

Over time, the position of the satellite dish may change. This is influenced by many factors. For example, the wind gradually loosens the mounts, they weaken, and the antenna moves out of focus into an area of ​​​​uncertain reception. This has a strong impact on the quality of signal reception and increases errors to the level of critical.

The easiest way to check the location of the antenna is to compare your dish with neighboring ones, and align it in the same way. This method is not always possible, and from a technical point of view it is not the best option.

It is best to contact the official Internet portal of Tricolor TV, located at www.tricolor.tv. Here in the “Help for Subscribers” section you can find a complete satellite coverage map with angles and azimuths for the largest cities.

The azimuth is set very simply using a compass. The elevation angle is a little more complicated. The vertical aiming angle depends on the antenna manufacturer and can be found in the technical data sheet. If your passport is lost or was missing initially, then you can resort to an easy but effective method.

First, we set the azimuth and connect the working and configured receiver to the antenna. The angle is selected in such a way that the signal level is the best and the errors are minimal.

Please note the fact that satellite equipment only works in line of sight. This means that if there are foreign objects in the path of the intended signal, such as trees, houses, power poles and others, then the signal will not be received of adequate quality.

Error 104

Error 104 Tricolor “Does not see the smart card” or the identifier does not appear. Appears due to a faulty access card, a manufacturing defect, or incorrect operation. This happens when the user simply inserted the identifier incorrectly into the receiver.

Solutions:

• take out the smart card and insert it correctly;
• check for external damage;
• install in another receiver (if possible).

The defect will appear during the first installation; you can return the money or exchange for another within two weeks. The subscriber must contact the point of sale or call the hotline number in his region. The exchange is not carried out if the card is damaged due to the user's fault.

To avoid encountering such a problem in the future, you need to carefully read the instructions located on the back of the card and included with the equipment kit.

The identifier contains a board with contacts that must be protected from high temperatures and moisture. Also, the receiving equipment must not be hit or subjected to other physical impacts.

Error 24

Error 24 in Tricolor appears due to external problems - the plug is connected incorrectly. Users note that the problem may be due to a short circuit. An angled barrel plug is used to connect two sections of RG-6 cable.

It is more common among owners of two receivers in the same house. Or for owners of old type TVs.

To fix the problem, you should check the connections on all sections of the cable. The plug may not be connected or may come loose, so it is the owner’s job to reattach it. After completing the steps, reboot the receiver and search for channels.

Verifying your subscription

As for the validity period of the activation key, here you need to perform the following steps:

After all these actions, the Tricolor system will activate the user account again without your participation and make all the necessary settings.

Speaking of configuration, it is not always correct, especially after unexpected failures. Then the user needs to go to the “settings” section and find the “Factory reset” button there. And that’s all - all that remains is to update the list of all available Tricolor channels.

Error 12

In Tricolor, Error 12 appears if the user has incorrectly specified the region. There are three options available in the receiver settings: Moscow 0+, Moscow 2+ and Basic.

The first one is chosen in situations where there is no difference in time zone with the capital. The second is suitable for regions with a time deviation of two hours. In Basic, only three information TV channels are offered.

How to change region:

1. Open the menu – Settings Wizard.
2. Select “Region” from the parameters.
3. Save changes.

After changing the region, the user needs to search for channels. The process may take several minutes, depending on the number of connected packages.

Error 53

Error 53 in Tricolor TV is related to the technical part of the device’s operation. The equipment owner needs to check the voltages at the input and output. To stabilize the equipment, power supplies are needed. The set includes an original one, which is suitable for a network with a voltage of 220V.

The task of the stabilizer is to equalize the current supplied to the receiver. During voltage surges or sudden short circuits, the equipment does not turn off abruptly. The current gradually resets to a shutdown state.

The cause of error 53 may be a failed power supply or insufficient network power. To restore broadcasting and equipment operation, you need to contact the official service provider.

It is not recommended to purchase power supplies and components from unlicensed suppliers.