What to do if Tricolor TV does not show basic channels

26May 2015

Satellite television is still at the stage of its development, which means that all sorts of breakdowns and malfunctions in the operation of the receiving equipment are possible. A lot of articles have been written about them, and this material applies to them.

It happens that Tricolor does not show free channels

. On thematic forums, heated discussions regularly arise on various issues regarding the operation of receivers. In the published messages you can glean a lot of useful advice for practical problem solving. Although many posts contain mainly negative statements about the company, as well as the wishes of subscribers for a speedy onset of times, stable operation of satellite receivers and all equipment in general.

Many years have passed since the launch of the first telecommunication services operating via satellite. During this period, a solid store of knowledge has accumulated on solving the most common failures and problems. Of course, not all of them are available to local craftsmen, because... Some of the problems arise with the satellite, a rather vulnerable link in the entire system. As it rotates around our planet, it encounters various interferences that complicate the operation of the repeater and sometimes lead to its shutdown.

What is the Basic package?

The “basic” package of channels is automatically connected to customers free of charge. The following list of TV programs is indicated on the Tricolor TV website:

All-Russian:

• Russia 1;
• Match;
• NTV;
• Fifth;
• Russia 24 and Culture;
• Carousel;
• ORT and TVc;
• RetTV;
• Saved;
• STS and Domashny;
• TV3 and Zvezda;
• TNT and Friday;
• First and Mir, as well as MuzTV.
• And also 4 promo channels from Tricolor TV.

However, there is information that from 2021 the list of free broadcasting will be significantly reduced to only 8 TV programs. In the “Basic” package: three information, an Orthodox channel, two promos and TV-TV, TV2-TV.

Let's look at why a malfunction may occur and how to fix it. First of all, it is worth checking the functionality of the equipment itself.

Outdated equipment

Owners of so-called “outdated” receivers most often contact technical support with questions about why HD and other Tricolor TV channels stopped showing. Its subscribers know firsthand that the operator is firmly committed to technological progress.

They are persistently, in a variety of forms, offered to exchange outdated (but still working) receivers for new ones with a “favorable” surcharge. In particular, the broadcast format is changing, as a result of which old receivers cannot decipher the signal and show a maximum of a third of the channels from those declared as part of the package. There is no choice here - you either need to put up with this situation, or hand over the set-top box, get a new one with an additional payment for exchange and enjoy the maximum amount of content.

How to check the correct operation of equipment

If the “Basic” package stops working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:

1. Check the functionality of the equipment from the very beginning. The very first option is to restart the power supply, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.
2. If the first method does not give any positive changes, we proceed to checking the Promotional channels, which should function even with the Smart Card removed. Even if it writes: “no signal,” reset the equipment settings.

What should I do if free channels are disabled, but the information channel is showing?

There are several possible reasons why federal channels are not working, but the information channel is not disabled and still shows:

• You might simply not have confirmed your subscriber details if you connected recently.
• The receiver cannot recognize the Tricolor TV smart card.
• You have installed the access card incorrectly.

If you have not confirmed your Tricolor TV client details, then the broadcast of paid encrypted TV channels may be interrupted and turned off even if the period you previously paid for is still valid.

How to reset your receiver

It is recommended to reset the equipment settings to factory settings in almost all malfunctions related to the broadcast of HD Tricolor TV channels. To carry out this operation you must:

1. Go to the menu;
2. Enter your PIN code.
3. Go to the factory settings item.
4. And confirm your decision (twice).
5. The equipment will automatically reboot.
6. Then, enter the desired region again and click on auto-search for channels.
7. Save the settings.

According to the rules of digital television broadcasting, even if the package is unpaid, you should turn on federal free channels, only they will be moved to the end of the list and the numbering will start from 100.

If after all the operations nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or pinching. Also, re-adjust the antenna according to the instructions included in the kit. If you can’t do it yourself, call a specialist.

Relatively legal ways to save

If a subscriber has more than one TV in his home, he can reduce equipment costs. As you know, each TV receiver must be accompanied by a separate receiver to provide access to watching programs. There are a couple of ways that allow you not to spend money on additional equipment, but to provide broadcasting to all receivers from one receiver.

Cardsharing

A fairly popular hacker method for reducing television costs is cardsharing. Its essence is that one of the subscribers buys a package of services from a broadcast operator and a certain set of equipment that allows him to distribute channels to other receivers. In this way, you can ensure viewing of Tricolor TV programs not only within one home, but throughout the entire area. Everything will depend only on the power of the equipment.

Of course, in this case, completely free viewing will still not work. You still have to pay for access to services and at least one set-top box, and the card sharing equipment itself is provided by suppliers for money. But the savings are still noticeable.

Special programs

Another way to watch Tricolor TV for free throughout the whole house from one receiver is to use special software. The most popular and easy to use, judging by customer reviews, is the OSCam emulator. By installing it on a TV set-top box, the user can watch the connected package of channels from several receivers without spending money on additional equipment.

You can download similar emulators on the Internet. But before installing them, you should make sure that they are compatible with the receiver model running in the house. Often, installing third-party software causes hardware failures. Moreover, in this case, the Tricolor company will not replace it free of charge under warranty or as part of service. On the contrary, the client will have to pay for the repair of the breakdown and installation of new equipment.

Accessibility plugins

Since we're talking about pirated software, it's worth mentioning another type of it - custom plugins. These are programs that allow you to expand the functions of your set-top box. Some of them are provided by the broadcast operator itself, for example:

• weather forecast;
• ability to record video;
• timer, etc.

But there is also hacker software, the main purpose of which is to provide access to encrypted channels. By installing such a plugin, the client gets the opportunity to watch not only those programs that are included in the package connected according to the tariff, but also programs included in the channels from other packages for which he does not pay.

Software of this kind is also very actively distributed on the Internet. Before deciding to use it, you should take into account all the nuances described in the section above on emulators. In addition, you should understand that when downloading such software, there is a high risk of introducing any viruses onto your computer.

Important! If a subscriber, when solving any technical problems with Tricolor TV remote technical support, makes it clear to the operator that he has pirated software installed, the company has the right to refuse him service, and possibly fine him.

If promo channels from Tricolor TV work, but there are no basic ones

Users may wonder why promotional channels work, but basic ones do not broadcast and show “no signal,” and what to do to solve the problem. There may be three reasons for the malfunction:

1. You have not confirmed your registration of subscriber data.
2. The receiver does not recognize the Smart card.
3. The card is not installed correctly.

In the first case, you just need to call Tricolor TV toll-free number 8-800-500-01-23. Or register through the company’s official website, where you will need to enter the equipment ID to receive a password for your personal account.

Card reading or recognition problems

What to do if the equipment is registered, promo HD channels are shown, but everyone else writes that there is no access or a scrambled channel? Why does this situation arise?

First of all, you should check whether the receiver sees the card. To do this, do the following:

1. Go to the menu using the console remote control and click on the “Conditional Access” item.
2. Select the module, the card ID should be registered, if it is not there, then try reinstalling the smart card in the equipment.
3. Turn off the console, then remove the card.
4. Wait a little, insert it back in the correct position until it stops.
5. Start the receiver.
6. If the actions do not correct the error, contact the service center.

There is another situation that answers the question of why basic channels are not shown - this is outdated receiver software.

How to update software

To make updates, you need to go to the Tricolor TV menu, select the item with the update and click update.

Attention! You cannot turn off the equipment during the process of loading new modules, otherwise the equipment will malfunction.

And there may also be a very simple reason why basic or some HD channels are not shown - there is a scheduled update on the TV channel itself, then you just have to wait a while. You can find out information on prevention through the technical support service or by calling your friends who also have Tricolor TV installed.

Why are some channels not showing?

If only one or a group of channels suddenly stops working, first of all you need to check the condition of the antenna unit deflector . If there is an accumulation of debris, droppings, ice, or snow on the dish, the signal is received extremely poorly. The same phenomenon causes some weather conditions: heavy rain, snowfall, thunderstorm, fog.

If dirt is detected in the deflector, it is carefully removed and checked to ensure that there is no interference in the satellite’s field of view in the form of objects or tree foliage. Other ways to solve the problem of why Tricolor does not show all channels involve reconfiguring the receiver.

Checking subscription activity

If some Tricolor channels are not shown, you need to check the distribution of funds and the activity of packages in your personal account on the Tricolor website. How to do this is described in detail above. If a subscriber has run out of a subscription that includes problematic channels, a simple replenishment of funds can eliminate the problem.

Updating the channel list

If you couldn’t find out in your personal account why Tricolor TV doesn’t show, it’s worth conducting an automatic search for channels to update their list. How to do this is described in detail in the instructions for the receiver. After the device creates a new list, it must be saved.

Rebooting the receiver

If, even after automatically searching and updating the list of channels, the receiver still finds problematic ones, the device must be rebooted. To do this, turn it off, remove the plug from the socket and turn it on again. You do not need to do any operations with the identification smart card.

Changing packages

Changes are taking place in the Unified package, as well as in others. Data on the deletion and addition of new channels is always published in the News section on the official Tricolor website. If, after an automatic search, some channels simply disappeared, it means that they stopped broadcasting, and this is precisely what caused the problem of lack of access. You can verify this fact on the Tricolor website or in your personal account.

Resetting the receiver

The last method of dealing with problem channels is to completely reset the receiver to factory settings. How to do this can be found in the equipment operating instructions. You cannot turn off the console during the procedure. After an automatic reboot, it is recommended to:

• resend activation codes from the provider’s personal account;
• wait for the identification procedure to complete;
• check the firmware version and, if necessary, update it from the satellite;
• perform initial setup and automatic channel search.

Important! It is worth remembering that during the procedure of resetting the receiver to factory settings, all user data is erased. Lists of favorite channels and any personal parameters, if they were set, disappear.

Nuances of Tricolor TV

Recently, information has appeared that Tricolor TV subscribers will not be able to watch free channels without paying for the “Unified” package. Technical support operators justify this disregard for the law on digital television by the fact that the contract for the provision of services stipulates that the operator is not responsible for the correct operation of basic channels in the event of termination of the contract.

Tricolor TV can terminate the contract unilaterally if you do not pay the subscription fee on time. Thus, you can lose even basic TV programs without paying for the package.

Factory reset

According to the established rules, the provider recommends resetting the settings to factory settings in all cases when problematic situations arise, in particular, if free TV channels are not shown.

In order to reinstall the necessary settings, you need to follow these steps.

• Open the menu and select the section called “Settings”.
• Enter your personal PIN code, then select the “Factory settings” column and confirm moving to this item.
• A notification will appear on the screen indicating that you want to reset all currently configured settings. You need to confirm your choice again.
• After a few seconds, your receiver will reboot.
• After that, indicate your area and search for broadcast TV channels from Tricolor. Once you find all the broadcasts included in your package, you need to save your settings.

If at that moment the previously paid period for broadcasting channels from Tricolor has ended, and paid TV channels are not shown, then federal ones will be moved to the end of the list of available broadcasts. Don't worry if you can't understand why the free channels aren't in their usual place—they've just been moved to another part of the list. You should look for them in the area after channel 101.

Novocherkassk.net

Mick2004

Topic author Messages: 1402 Registered: May 17, 2009 08:53 Gender: male Thanked: 6 times Thanked: 38 times

DRE 5000 + open channels of other satellites

Unread message Mick2004 » 04 Jul 2009 16:58

There is a complex tricolor. I want to stir up other channels (not encrypted) that are free.

If I install an additional 0.9 dish (is that enough?) on the 13th hotbird, and screw the discs accordingly, will this receiver show channels from this satellite?

GenRen Messages: 7260 Registered: Mar 26, 2009 08:48 Gender: male Thanked: 415 times Thanked: 542 times

Re: DRE 5000 + open channels of other satellites

Unread message GenRen » 04 Jul 2009 18:50

Mick2004 wrote: There is a tricolor complex. I want to stir up other channels (not encrypted) that are free.

If I install an additional 0.9 dish (is that enough?) on the 13th hotbird, and screw the discs accordingly, will this receiver show channels from this satellite?

Will. It works for me. On the hodberd the quality is worse than the tricolor. About 1400 channels, several Russian... the rest is dregs. It’s better to have it with advantages and in quality. Any program can be watched at any time.

Mick2004

Topic author Messages: 1402 Registered: May 17, 2009 08:53 Gender: male Thanked: 6 times Thanked: 38 times

Re: DRE 5000 + open channels of other satellites

Unread message Mick2004 » 05 Jul 2009 06:16

It’s better to have it with advantages and in quality. Any program can be watched at any time.

what does it mean? what are the pros? Maybe instead of a hotbird, I can stir up something else that is more worthy and free?

GenRen Messages: 7260 Registered: Mar 26, 2009 08:48 Gender: male Thanked: 415 times Thanked: 542 times

Re: DRE 5000 + open channels of other satellites

Unread message GenRen » 05 Jul 2009 17:16

Mick2004 wrote: what does this mean? what are the pros? Maybe instead of a hotbird, I can stir up something else that is more worthy and free?

This is for what you didn’t like.. 75 and 90ee. +2,+3,+4,+5… etc. See the frequency table, the topic has already been raised. Where in the region of 3,000 it is Si, where in the region of 10,000 and above it is Ku. The fewer channels there are on one transponder, the better the quality. This does not threaten Tricolor and Hotbird.

Mick2004

Topic author Messages: 1402 Registered: May 17, 2009 08:53 Gender: male Thanked: 6 times Thanked: 38 times

Re: DRE 5000 + open channels of other satellites

Unread message Mick2004 » 05 Jul 2009 18:44

75* everything is encoded there

I want to summarize: what can you watch with a tricolor in the kit, provided you add 1 0.9 antenna?

Is it possible to plug in the viacess module itself and emulate NTV+ as a thread?

GenRen Messages: 7260 Registered: Mar 26, 2009 08:48 Gender: male Thanked: 415 times Thanked: 542 times

Re: DRE 5000 + open channels of other satellites

Unread message GenRen » 05 Jul 2009 19:06

Mick2004 wrote:75* everything is encoded there

I want to summarize: what can you watch with a tricolor in the kit, provided you add 1 0.9 antenna?

Is it possible to plug in the viacess module itself and emulate NTV+ as a thread?

Somehow, it won't work. This is already “sharing” that is needed. NTV+ is also on 36th. Tomorrow I'll see what channels I have from 75.

Mick2004

Topic author Messages: 1402 Registered: May 17, 2009 08:53 Gender: male Thanked: 6 times Thanked: 38 times

Re: DRE 5000 + open channels of other satellites

Unread message Mick2004 » 05 Jul 2009 20:38

We’re not talking about cardsharing yet...we’re only interested in free channels

look what you have there at 75

GenRen Messages: 7260 Registered: Mar 26, 2009 08:48 Gender: male Thanked: 415 times Thanked: 542 times

Re: DRE 5000 + open channels of other satellites

Unread message GenRen » 06 Jul 2009 03:36

Mick2004 wrote: We’re not talking about cardsharing yet... I’m interested in free channels

look what you have there at 75

Ndas.. There’s nothing left there anymore.. ((

Mick2004

Topic author Messages: 1402 Registered: May 17, 2009 08:53 Gender: male Thanked: 6 times Thanked: 38 times

Re: DRE 5000 + open channels of other satellites

Unread message Mick2004 » 06 Jul 2009 04:40

from there! here you are 75*

What else do we have left?

Mick2004

Topic author Messages: 1402 Registered: May 17, 2009 08:53 Gender: male Thanked: 6 times Thanked: 38 times

Re: DRE 5000 + open channels of other satellites

Unread message Mick2004 » 06 Jul 2009 13:08

Today I saw on a cormorant a house store 1000 and 1 night a 600mm plate (like a tricolor one) of the current color is gray, and paravlen in the region of 70 * (this is by eye). What can be caught there with such a size and what kind of satellite?

Added after 11 minutes 13 seconds:

yeah got it, apparently this is Intelsat 904 at 60.0°E 11149 V tp 63 Raduga Internet

This means it's not TV.

Model features

The Tricolor receiver model dre 5000 is in particular demand among the operator’s subscribers. The set-top box supports dre conditional access with the ability to work in the network of this operator. It is fully customizable for Tricolor, which ensures maximum ease of use.

Unlike its predecessor, the 4000, the dre 5000 receiver features an updated body. Due to this, it looks as attractive as possible, and this fact significantly sets it apart from many other consoles.

The dre 5000 satellite receiver has a 7-segment and 4-digit display. It displays all the main operating parameters of this device and allows you to easily control the set-top box.

That is, the Tricolor TV receiver model dre 5000 has the best combination of price and quality and can provide full operation.

Sharing set-top boxes

Naturally, many were interested in sharing the dre 5000 console. This procedure is very popular among users and provides many opportunities. As a result of hacking, you do not need to buy access from the operator itself, and this will be a significant advantage for the owner.

What sharing gives:

• You get full access to all channels without having to pay huge sums for a subscription.
• You can browse various TV packages.
• The number of available programs is significantly increasing.

The procedure is carried out by gaining access to a specialized server. But remember that it is far from free, and you will have to pay a certain amount for access to the service. Usually this is a few cents per day, which is several times less than the company itself.