Connecting satellite television is impossible without concluding an agreement with Tricolor TV, since it is the agreement signed by the subscriber that secures his right to receive telecommunications services. But to do this, you need to learn how to properly formalize your own relationship with the provider. In addition, it is important to understand in advance what a correctly completed document looks like in order to avoid ridiculous errors and inaccuracies.
The possible consequences of typographical errors or the absence of papers signed by both parties also deserve special attention. The operator directly says that it cannot provide its own services and guarantee quality service without correctly executed documents. At the same time, he requires that all the necessary papers be in his head office, which is extremely difficult to call convenient. In short, even the most insignificant nuances require detailed study.
How to fill out a Tricolor TV subscription agreement - sample
The most important part of the Tricolor TV subscription agreement is its header, which contains basic information about its content. Subscribers will have to write down:
- surname, first name and patronymic (in full, abbreviations and initials are not acceptable);
- exact registration address (matching the information in the passport);
- exact address of equipment installation;
- contact phone number (home and mobile);
- email;
- passport series and number;
- the office that issued the passport and the date it was received.
In the main part of the form, you will need to re-enter your last name, write down the ID number or subscription agreement and check the appropriate action (registration or suspension of service).
The final touch will be indicating the date and signing.
What is the document?
Essentially, a subscription (or user) agreement with National Satellite. This document is a text on three incomplete pages, which spells out the rights and obligations of both parties. It can be downloaded from the link: https://m.tricolor.tv/upload/iblock/474/47440edba2fc2db9444c327c73054fdb.pdf.
But familiarity with the agreement is not enough for it to come into force. A high-quality service must be personalized - says Tricolor TV and obliges you to fill out each subscription agreement with no other means than indicating exact information about the recipient of the service.
For this reason, a special form must be attached to the “Service Agreement”. Detailed information about the potential subscriber and the receiving equipment that will be registered to him are entered there. You need to tell literally everything about yourself - last name, first name and patronymic, passport number and series, residential addresses and receiver installations, telephone numbers and others.
Why is this bureaucracy necessary?
The official website of the National Satellite Company states: registration in the database of the largest satellite television operator is considered completed if the subscriber has received a service agreement number. At this point, the paperwork with registration could be considered completed, if not for one “but”. The document contains a clause according to which it is necessary to send the second copy of the subscription agreement to the legal address of Tricolor TV within two months from the date of activation of the receiving equipment.
The conclusion can be made simple: the satellite operator wants to be sure that TV viewers and Internet users will pay in advance for the services provided and wants to receive written evidence of this. Otherwise, NSC may stop broadcasting television or access to the World Wide Web without any warning.
Important: by returning the original contract to the company’s head office, the subscriber thereby confirms that the data he provided during registration is correct. It is worth considering that the operator allocates a period of 60 days for sending, and Russian Post may deliver the letter late.
How to find out your subscription contract number
There are several ways to find out the exact agreement number:
- by looking at the form filled out by the dealer (if the equipment was purchased from official distributors);
- visit the official website and log into your personal account;
- find out the Tricolor TV contract number by last name by visiting the nearest office of the company or dealer from whom the equipment was purchased.
In the most difficult situations, you can try to contact company representatives by calling the contact center at 88005000123. They will explain what to do and tell you how to recover the loss. But it’s worth preparing for the fact that they will need the subscriber’s passport data in order to identify his identity and avoid confidential data falling into the hands of strangers.
Where and when are the documents filled out?
Where the future recipient of services will take and fill out the necessary paperwork depends on where he purchases the equipment. In any case, this happens during registration of the subscriber and receiver in the database of the largest satellite operator.
We recommend that you learn how to reflash the Tricolor TV receiver yourself.
Read: why error 3 may appear on the Tricolor receiver.
When purchasing from official sales centers or company dealers
Both registration and the process of signing all necessary documents in this case takes place at dealer offices, sales centers or at home, during installation of equipment. Previously, employees must provide the “Agreement” itself for review, and, if necessary, a sample of the correct completion of the Tricolor TV subscription agreement.
You must enter the data into three copies of the document at once. One buyer leaves for himself, the second and third copies - at the official dealer or sales center.
When purchasing a set of equipment in electrical hypermarkets
If a receiver and antenna for receiving a satellite signal are purchased at a chain store, the operator offers to register and fill out a card with personal data yourself. To do this you need:
- go to the main page of the official website and under the advertising banners find the “Registration” section;
- in the window that opens, find a link to instructions for filling out a data card;
- following her instructions, enter information in the fields of the registration form;
- check the “consent to processing” box and click on “register”.
Important: if everything is done correctly, the subscriber will see the number of his subscription agreement in the Tricolor TV system on the computer monitor. After this, its registration in the database will be considered complete.
However, it is too early to relax. Next, you need to download the completed form (click on its number), print two copies and sign. One of them must be kept for yourself, the second must be sent by regular or registered mail to the address of NJSC National Satellite Company. 60 days are allotted for this.
Advice: everyone who cannot go to the official website of Tricolor TV (to download and duplicate the subscription agreement) has the opportunity to use the form included in the purchased equipment. This form is self-copying, so you only need to fill it out once – legibly, in printed Russian letters (except for information about your email address). Afterwards you need to divide it and proceed as described above.
How to terminate the contract with Tricolor TV and get your money back
The easiest way to terminate the contract is to simply stop paying for the services. But, if such an approach turns out to be inconvenient, you should send a statement to the provider to terminate the subscription agreement. The cap for it should be taken from the sample described above, and the main part is indicated in free form. Here you should indicate the exact date of termination and ask to recalculate and return the money, indicating the exact details for receiving it.
It is worth adding that if your personal data changes, you should send the provider a new Tricolor TV contract form.
Possible difficulties
Before filling out the Tricolor subscription agreement, we recommend that you carefully study the filling rules. If there are any inaccuracies, blots or errors, the document may be considered invalid. And this means automatically turning off the television.
And one more thing to remember: the only resource for registering the Tricolor TV set-top box is the official website. The subscription agreement form should also be downloaded only there. You can find many resources on the Internet that offer to register a television receiver and a contract by entering the personal data of their owner. But these services are illegal. How they use the information they receive is anyone's guess. But it's not worth the risk anyway.
The Tricolor TV company obliges all clients to confirm their registration data. This is warned about when signing the contract, and later reminders are sent to the phone, but many clients wonder why at some point they are not able to use the company’s services. There are 5 ways to confirm personal data. Why is this needed, and what kind of methods are we will discuss in this article.
What awaits subscribers of the operator "NSK" in the new year?
At the moment, there are several large satellite broadcasting operators on the territory of the Russian Federation, and the “biggest” of them is the “NSK” operator. This year, the operator at the end of the year decided to make a “gift” to all its subscribers; “FIPS Code: 393962” five days before the end of the year showed all subscribers and the whole country its new “subscription agreement”. Let's see what awaits subscribers in 2015, right from 01/01/2015. Let us dwell on several points of the new agreement between the operator “FIPS Code: 393962” and the subscriber. 1. “1.3. The Subscription Agreement is considered concluded and acquires the force of an accession agreement from the moment the Subscriber (and/or a person acting on behalf and on behalf of the Subscriber) collectively performs the actions of signing the Subscription Agreement and Subscriber Registration, as well as making Payment for NSC Services. »
And now it has happened, now there is a clear understanding of the moment at which the relationship between the subscriber and the operator begins.
2. “1.4. The place of conclusion of the Subscription Agreement is considered to be the location of the NSC. An integral part of the Subscription Agreement are the Terms of Service and Tariffs for , permanently posted on the Site.” There is some incomprehensibility here for the subscriber, the company’s address is in Moscow, but on the website it is in St. Petersburg and it looks like “© JSC National Satellite Here we can observe how the agreement is tied to the subscription contract, but with which version of it - remains a mystery. 4. « 1.5.3. — services for providing the Subscriber with access to the network “FIPS Code: 393962” for broadcasting TV channel packages. "
This is new in the history of the operator “FIPS Code: 393962”, the operator’s managers are already actively offering to connect to this service, but they do not say what it is and what the price of this service will be.
5. “1.6. The provision of Services to the Subscriber is carried out if NSC has the technical ability to provide Services to the Subscriber, as well as if the Subscriber has working activated software, the original Subscription Agreement in NSC, activated Services, and sufficient funds on the Personal Account for payment. It also clearly shows that the operator can turn you off even tomorrow, citing the fact that they do not have the “technical ability” to broadcast television channels to you.
Owners of equipment DRE 4000, DRS 5000, DRE 5001, DRS 5003, GS 7300, GS 8300, GS 8300M can now start the morning with the fact that their set-top box will simply become a useless thing in the house.
6. “2.3. The Subscriber is obliged to keep documents confirming the execution of the Payment (including the Card) during the entire period of provision of the NSC to the relevant “
How do you like this item? The operator undertakes to inform you by sending letters to your address in the city of St. Petersburg and whether you received this letter at this address or not is your problem.
10. “3.4. In the event that the NSC does not receive, for reasons beyond the control of the NSC, a copy of the Subscription Agreement completed and signed by the Subscriber (clause 2.2 of the Agreement on the provision of services FIPS code: 393962”), the NSC has the right: 3.4.1. suspend the provision of Services after one month from the date of initial activation of the Service provided for in clause 1.5.1 of the Agreement for the provision of services, notifying the Subscriber about this through his Personal Account; 3.4.2. terminate the Subscription Agreement unilaterally after 90 (Ninety) days from the date of initial activation of the Service provided for in clause 1.5.1 of the Service Agreement, by notifying the Subscriber in writing. "
As you can see, it turns out to be very interesting, and at the same time it threatens the future subscriber that if they do not receive a letter with the original of their data, they will simply turn it off. Naturally, they do not bear any responsibility for any inconvenience caused to the subscriber.
11. “4.2. NSC has the right to unilaterally change the Terms of Service, Tariffs, and other conditions of interaction between NSC and the Subscriber. In this case, NSC undertakes to notify the Subscriber of the planned fact of change at least seven calendar days (about changes in tariffs - ten calendar days) before the date of entry into force of such changes. The specified information is communicated to the Subscriber and User in any form, including, but not limited to, posting a notice on the air of the Info Channel and/or on the operator’s website “
This point has been around for a long time and therefore the operator has already lost the case. But they stubbornly transfer it from agreement to agreement. Maybe they are waiting for mass applications from subscribers? It's hard to talk about it now. Apparently they have their own thoughts and they count. That the costs of the courts are not so high now. To act according to the law of the Russian Federation.
12 . Here we come to the most important moment for the main fleet of receivers of “old subscribers”
“4.3. The provision of Services may be suspended: 4.3.1. at the initiative of NSC - without any compensation in the absence or insufficiency of funds on the Subscriber’s Personal Account to pay for the NSC Service, which provides access to the Basic package of TV channels; “As they say, there is nothing to add here, if you are the owner of the receiver and do not pay for a paid package, you can be completely turned off and it will be within the framework of the contract (we did not come up with this, read the text yourself, everything is written here). It turns out that the company crossed out the slogan “People's Television”? Draw your own conclusions on this matter. « 4.3.2. at the initiative of the NSC - without any compensation, in cases of violation by the Subscriber or User of the requirements stipulated by the legislation of the Russian Federation, and/or if the actions of the Subscriber or User create a threat to the normal functioning of the “FIPS Code: 393962”. "
This is generally a masterpiece performed by the operator, they may accuse you of creating a threat and turn you off for it! How can a receiver damage a satellite? Nonsense - you say. But the new general director of the operator NSC thinks so, he signed it. And it doesn’t matter that even the president of the country has repeatedly said that our country is civilized and everything is determined by the court. But apparently once again the operator shows that they are above the law.
13. We go further, and what we see is that the operator again claims that he has the right to turn off the subscriber at any time.
“4.5.NSK has the right to terminate the Agreement unilaterally without reimbursing the Subscriber for any compensation and returning unspent funds to him in the following cases: 4.5.1.
failure by the Subscriber to pay for the Service providing access to the Basic Package of TV channels within 30 (thirty) calendar days from the date of suspension of provision will be sent to everyone who watches the Basic Package. 14 . There is also an interesting point that deserves your attention:
“4.5.6. withdrawal by the Subscriber in writing of consent to the processing of his personal data in the manner provided for in clause 2.6 of the Service Agreement; "
How do you like this? The operator is pestering you with spam! Or someone will get the spam with the operator’s knowledge! You do not have the right to simultaneously remain a subscriber and ask the operator to disable the processing of your data. He made it clear to you with this point - choose!
This is what the new agreement looks like between the operator “FIPS Code: 393962” and the subscriber. Think! Read all the contracts and draw your own conclusions! That you are not signing an agreement with a store or dealer! With the operator and all further relationships you have between the operator “FIPS Code: 393962” in this case and you.
