How to disable (terminate) a contract in NTV-Plus? How to disconnect?

What kind of write-off is this?

NTV INTERNET EKVAYRIN is an automatic debit of funds, which is aimed at paying for Internet services from the NTV-PLUS company. Automatic payment is activated by the system only after linking the card details in your personal account.

The NTV PLUS operator provides its customers with services for connecting to satellite television or satellite Internet. Each service provides a range of tariff plans that help users choose the most suitable package. Connection and payment for such services can be done through your personal account.

During the registration process, customers are immediately offered to activate monthly automatic payments from their bank card account. This approach will allow you not to worry about timely replenishment of your balance. After confirming the auto payment, a verification debit of 20 rubles is made (two transactions of 10 rubles each) - this amount is returned back to the account in a few minutes.

Connecting automatic payment when registering for the NTV PLUS service

If you are a client of NTV-PLUS and have discovered such a write-off, I recommend opening a personal account (via the official website or mobile application) and checking the written-off amount with the price of the service package provided.

Digital television

In this material we will talk about the NTV company, which provides high-quality digital television and pleases its subscribers with a variety of service packages for almost any budget.

To make your choice easier, the company’s website has a subscription cost calculator. The main service packages are basic and economical. Any number of thematic channels of interest can be connected to these packages. The Economy package was created specifically for new clients of the company and is available for connection only to new NTV subscribers. The minimum subscription period for this package is 12 months.

Many additional packages are presented on the website, they are sorted by topic to make it more convenient to create your own package of services based on your interests. You can choose from a variety of themes and enjoy watching your favorite shows and movies.

Now NTV subscribers can watch their favorite films and programs at a convenient time. Viewing of more than 150 of the most interesting and popular channels is provided online.

How to disable write-off of NTV INTERNET EKVAYRIN?

You can easily disable such payments through the hotline 8 (800) 555–67–89 or through your personal account:

Log in to your personal account.
Select the "Bank Cards" section.
Click on the “Change” button and unlink your bank card from the “Autopayment” service.

Keep in mind that after unlinking, cards will be provided until the balance is reset to zero.

If you have never used the services of this company, but an automatic debit was made, immediately contact the bank’s support. Your card details may have been hacked and used by fraudsters to pay for services. If a specialist cannot provide sufficient data on the operation, make a request to NTV PLUS support. Explain to the employee the situation with the illegal debit and provide data to confirm your words: card number, time and amount of the transaction. Find out from the employee how you can return the written-off money.

The situation when there is no NTV Plus signal is not too common, but if this happens, every client of the teleoperator first of all tries to figure out what this annoying misunderstanding is.

NTV plus dish: select a set, connect, configure

In most cases, the loss of connection with a satellite is a “disease” of channels available for free access, but it happens that those channels for which the subscriber gave his hard-earned money are not shown.

How to find out your balance

Information about your personal account balance is located on the left side of the main page of your personal account. Your account must be monitored at least once a month to avoid a zero balance and disconnection of communication services.

It is possible to use a personal account on a mobile device when downloading the NTV application. Balance information will be displayed on the main page when logging into the NTV account.

If it is not possible to register and create a personal account, then there are 3 more ways to find out information about the balance:

For subscribers of MTS, Beeline and Megafon, there is the possibility of notification via SMS. To receive information about your balance, just send a message with the text CARD NUMBER#200 to 6788
Download the specially developed NTV mobile application for ANDROID, iOS
For active users of WhatsApp, Viber - add the number of NTV support specialists 916-57-102-79 to your contact list and ask your question to the specialists.

Lack of signal - main reasons

First of all, if NTV Plus does not work, just in case, call the support service (it works around the clock) and ask if the breakdown lies directly in the satellite, or if you have a banal debt to pay for services.

Although such situations are very rare, and mostly the source of the problem is still in the equipment, it is worth checking. But let's return to equipment breakdowns that lead to signal loss.

There are only five possible ones that need to be checked first, let’s look at them:

Cable. Frequent culprit of loss. Problems can arise due to various factors: damage, weather changes, poor quality of the cable itself. It is also necessary to check the strength of the F-connectors - the reason that NTV Plus does not show may be hiding there too.
Physical impact. The cymbal tuning is very fine and, if it is touched even slightly, a number of individual channels or channels may disappear. Another reason for loss may be a foreign object that has fallen into the plate.
Trees. That’s right, one of the common problems when NTV Plus channels are not shown is ordinary vegetation standing in the way and preventing normal reception. Often this problem arises among users who installed an antenna and equipment in the winter, and forgot that in the summer a large number of leaves will appear on the trees, which will greatly jam the received data.
Weather. Another common cause of loss of image quality. Wind, hail, rain, severe frost can be responsible for the complete disappearance or deterioration of the image. But this problem is usually temporary, and as soon as the weather returns to normal, the sound and picture become crystal clear again. To avoid the influence of bad weather, it is recommended to install satellite dishes with a large diameter.
Satellite dish converter. The main and most common reason why NTV Plus does not show. Failures can be of various types - short circuit, overvoltage, expiration, weather conditions and much more.

Another common situation is the loss of only one or even a number of channels.

Here the factors are slightly different:

The plate moved a little.
Poor operation of the console, equipment breakdown.
Preventative work on canals.
The subscriber installed it incorrectly and forgot to insert the access card.
The settings are gone.
The missing channels have been moved by the operator to another broadcast format. To avoid problems in this case, it is recommended to use a new generation of set-top boxes. Ideally, a new product from the operator - an interactive set-top box.
Well, a trivial, but quite common reason - the payment period for these channels has simply ended.

Bottom line

There are quite a lot of reasons for losing reception of NTV Plus channels, and if the above situations did not help correct the situation, instead of a high-quality picture you see an annoying “no signal” message, we advise you to contact a specialist.

They will conduct a full diagnostic of the equipment, detect problems and, if necessary, replace or repair the equipment.

Satellite TV » Satellite TV NTV Plus » Why NTV Plus does not work and does not show

NTV plus personal account

You are faced with the fact that some or all NTV PLUS channels have stopped broadcasting. There are many reasons for problems, but there are the most common factors, which we will tell you about in this article.

Best NTV+ promo codes

Only the "Movie Channels" package. Without Amediateka. Everything is fine, it was just displayed incorrectly on the site. Latest NTV+ promotional codes:

Additional information

In the smart TV application, you don’t have to try. It activates, but this package is not there XD

A disgusting, unfunny parody of Jon Stewart's Daily Show, with Tigran Keosayan. Some kind of political satire.

Whether we receive a commission does not in any way affect the temperature of the discounts.

What does Gazprom have to do with it if 95% of the TV series in the world are about cops (lol) And if not about cops, then the hospital

Answer: This also happens. You paid, the screen says Coded channel. In this case, call the Call Center operators by phone and sort out the situation with the operator.

Converter is faulty

One of the most common reasons for the lack of an NTV Plus satellite TV signal is a problem with the converter. The converter, as a piece of equipment exposed to the elements, may oxidize, break, or short out.

If the reason is in the converter, this can be determined by external inspection:

It is covered with sand/snow/dirt/leaves. In such cases, it is enough to simply clean the converter of debris, and it will be able to pick up the signal from the satellite dish.
Presence of dents, extra holes, chips on the converter. If there was a strong wind, thunderstorm or other severe bad weather, the converter could be damaged.
The converter is not connected. The cable from the converter may have become disconnected or loosely connected. Check all connections and reconnect the converter if necessary.
The converter does not sit tightly in its mount. Due to external factors, the converter could move out of place, resulting in signal loss. Secure the converter securely.

The most effective way to check the functionality of the converter is to replace it with one that works exactly. In addition, this is the cheapest method - a new converter costs about 500 rubles.

Antenna settings are wrong

Nothing serious can happen to the plate, but under the influence of a strong wind it can change its location. Then it is enough to re-point the antenna to the desired satellite (in our case, to the NTV Plus satellite). Also, do not forget to clean it of foreign objects: debris, leaves, etc. The presence of unnecessary things in the satellite dish affects the quality of the received signal.

There is no need to be indignant that a year ago the technician tuned the antenna poorly and it changed its direction. According to the rules, a satellite dish requires regular (every six months) maintenance.

Ways to manage TV company services

When paying for NTV-PLUS services, do not forget to indicate the subscriber agreement number and check that it is entered correctly. Troubleshooting Tips

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Set response language;
Request information about your personal account balance;
Connect or renew your subscription starting from the next month of viewing;
Disable or pause your subscription starting from the next month of viewing;
Take advantage of ;
Subscribe to .

Channels not configured

If everything works, the weather outside is good and the operator is not currently performing any maintenance work - perhaps you simply do not have channels configured or service packages are not connected. To set up channels, you can use the “Auto Search” function in the TV set-top box, and to connect service packages, go to the official NTV PLUS website or call the operator.

Remember that self-repair is good, but if you cannot identify and fix the problem yourself, then it is better to use the help of a qualified technician.

Work on holidays

NTV Plus customer support service is open: December 31 from 9.00 to 20.00, and January 1 from 14.00 to 21.00. On other days, customer support will work for you as usual. The sales office will be closed on January 1, and the usual operating hours will remain the same on other days.

Delivery of orders that were placed in the NTV Plus online store before December 30 will be made after the end of the holidays, that is, after January 9. Delivery of previously placed orders depends on the operating hours of the post office and transport companies.

Question about Television NTV-Plus

FAQ (286)Characteristics asked 05/18/2018 17:43 06/12/2018 11:10

In order to terminate the contract with NTV-Plus, you need to write an application for termination of the contract, this can be done directly in the office, or sent via email, or sent by fax, and you also need to return the NTV-Plus card, this can be done in various ways. And the remaining balance can be transferred to your bank account.

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Questions and answers

How to Cancel an NTV Plus Online Subscription This section provides recommendations for troubleshooting problems that may arise while using NTV-PLUS services. Send by e-mail or fax to 8(495)755-56-69 a copy of the payment document for payment of the initial advance payment with the note “to search for the initial payment under agreement XXXXXXXXXXX”.

What documents must be provided to terminate the contract?

What to do if you lose your NTV-PLUS access card? (read more…)

To avoid possible interruptions in viewing in the next month, the TV Company recommends making payments no later than 5 working days before the end of the current month of viewing.

Hardware failures or incorrect configuration

In case of equipment failures, a negative account balance, or incorrect access card encoding, the following error texts may be displayed on the TV screen:

no access rights to the program;
no access rights to the channel;
the channel is encrypted.

Eliminating all errors should begin with a simple and understandable procedure: checking the account balance and the activity of ordered subscriptions . It is in this case that the message “No access rights to the channel” is displayed.

It is worth noting that most often this error message is not issued on all broadcasts. The conclusion is simple: subscriptions to paid channels are not active due to insufficient funds in the account.

TV set-top box failure

If the settings of the TV set-top box fail, they must be reinitialized. To do this, disconnect the device from the network and remove the access card. Then the set-top box turns on. Here you select one of the channels of the ordered paid subscription. After this, the subscriber identification card is inserted.

Initialization can take up to an hour. During this entire period, you do not need to remove the card or change channels. The completion of the setup is indicated by the appearance of an image on the TV screen.

TV expansion module

A CI card, inserted into a special connector on the TV, is a convenient hardware tool for watching NTV PLUS broadcasts. If the settings in this module fail, you can try to initialize it in the same way as the set-top box.

If the image does not appear on the screen, reset the expansion card parameters according to the operating instructions for the TV, enter the expansion interface management section. Its name may include the abbreviation CI or simply the phrase “embedded interface.”
After entering the settings section, you should enter the Information block.
Here you can find the Factory settings item.
After activating the command, the expansion card will be reset.
To apply the new settings, you need to turn off and turn on the TV again. After this, the card is initialized using the same algorithm as the set-top box.

If both methods of eliminating the problem did not help, you need to re-configure the TV channels. How exactly to do this for satellite broadcasts can be found in the model’s operating instructions. For TVs from some manufacturers, the setup algorithm is given on the official NTV PLUS website.

How to cancel an app subscription through iPhone or iPad settings

You can also cancel unnecessary subscriptions through the settings of the device itself, not the app store.

Open the Settings program and click on your name at the beginning of the list (go to the menu where your Apple ID is listed).
Go to "Subscriptions". Here you will see a list of all paid applications and services - the same as in the AppStore settings.
Next, go to the desired application and cancel your subscription as described above.

Invalid card

Errors like “incorrect hardware settings, contact your operator” or “smart card blocked”, “card error” are caused by both hardware problems and incorrect identification key encoding . First, you should try to reinitialize the receiving device.

Check the position of the card in the reader. If an error is detected, it is pulled out and inserted correctly. You should find out exactly how to do this from the operating instructions for the set-top box or TV expansion card.
Make sure that the TV set-top box is functioning correctly. If you are not sure of this fact, you should contact the service center of the model manufacturer or the seller of the specific equipment.
Disconnect the set-top box or TV with the expansion card inserted. Remove the card from the reader and check that it is placed correctly. After re-installing the device identifier, turn on and check the operation of satellite television.

If these methods do not help get rid of the problems, most likely the smart card is faulty. It can only be replaced at branches of NTV PLUS. There the ID will be checked and a new one will be made if necessary.

Advice! If there are no NTV PLUS branches nearby, the smart card can be sent by mail to the laboratory. Exactly what data to include in the letter, as well as the exact address of the recipient, can be found on the provider’s official website.

How to register

The creation of a personal account is carried out on the official website of the company and is provided only after the activation of the SMART card has been successfully completed. Only if this condition is met, it becomes possible to create an account. Otherwise, you should initially contact the company office.

If you have an agreement, in order to create a personal account on the login page, click the “Register” button.

In the future, 2 opportunities are provided to complete the registration procedure.

Using an account on social networks. This registration method is possible if your social network account is attached to an email or mobile phone number; these data must match those specified when concluding an agreement with the company.
It is possible to log in to your account by entering your email. When using this registration method, you will be asked to generate a unique digital code to log into your account. Write down these details to log into your personal account; they will be requested constantly when you log in.

Next, you need to indicate your contract number or SMART card and user name.

You can use the functionality of the subscriber’s personal account and find out current information about the status of your individual account at any time when the need arises. This is the main difference and advantage over visiting the company’s office on your own, while the quality of the services provided will be at the same level.

In order to log into your personal account, you need to go to the NTV website and enter the following data in the login form: login and password.

Often the subscriber's contract number is used as a login. At the registration stage, it was proposed to come up with a login; if this was not done, and the contract number with NTV was used as a login, then you must enter this number in the appropriate line when logging in.

Login to the user's personal account is always carried out by entering a login and password. Each time you log in, the system requests this information. The subscriber's login can be an email or contract number. The subscriber's secret code or password can be generated automatically in the browser through which the subscriber registered in the system, or created personally by the subscriber during registration.

If the registration process was carried out through social networks, then when entering the site you can use the corresponding icon: classmates, in contact or facebook. This allows you to avoid entering data each time you log into your personal account. The choice of icon depends on which social network you are using. the network was registered.

Previously, NTV subscribers had the opportunity to use the Personal Account functionality using a mobile phone number without generating a password; now this option has been disabled for the security of confidential information of NTV clients and unauthorized use of this information.

The NTV company broadcasts throughout Russia, so a single portal has been created for all regions of the Russian Federation. NTV only conditionally divided the territory of the Russian Federation into 3 zones: West, East and Far East. The personal account remains the same for all regions of the country.

In order to enter your personal account, you need to go to the NTV website and select the territory for using the services in the upper right corner. Next, login is carried out in the manner described in detail earlier, by entering the subscriber’s login and password into a special form.

No signal

Very rarely, a missing or weak signal error is caused by incorrect channel encoding. In most cases, you need to look for the cause in the hardware modules for receiving satellite broadcasts . The simplest troubleshooting measures include:

checking the cleanliness and, if necessary, servicing the surface of the antenna deflector;
elimination of icing of both the deflector and the converter;
checking that the antenna is configured correctly and that it is carefully and firmly mounted;
examination of the cable structure, search for breaks, creases, cable abrasions and elimination of identified deficiencies;
checking the contacts of F-connectors, necessary cleaning.

It is worth considering the simplest possible problem. The signal can drop sharply during thunderstorms, heavy snowfall, fog, and excessive solar activity. Problems will resolve themselves when weather conditions improve.

Serious problems can arise from breakdowns of the converter, as well as the TV set-top box itself or the TV expansion card. Therefore, if simple troubleshooting methods do not help, you should seek qualified help.

Where to go if you can’t fix problems yourself

If the user does not have sufficient qualifications to troubleshoot problems or simple methods do not help, it is worth requesting the help of specialists. Their mandatory list looks like this:

subscriber service of the television company, telephones, email, messenger contacts of which are listed on the official website of NTV PLUS;
the company or individual specialists who installed the equipment and carried out its initial configuration;
service centers of companies that produced certain components of the satellite television reception system.

It is recommended to use these coordinates first. After all, even when working independently, you must follow safety rules. Equipped with all the necessary equipment, NTV PLUS specialists will efficiently and quickly perform even such a simple operation as cleaning the deflector. And most importantly, they will do it completely safely and with a guaranteed good result.

Published: March 26, 2019 Sources used: