Quick check of NTV Plus balance: all methods

A quick check of your NTV Plus balance can be done through:

Personal Area. The balance is always reflected on the screen of the subscriber authorized on the website.
Provider website. On the page https://service.ntvplus.ru/#tab2 you must indicate the 10-character subscriber agreement number or the 12-digit number of the smart card inserted into the NTV Plus receiver, and the subscriber's last name. After clicking on the “Check Balance” button, it will automatically be displayed on the screen.
Call the support service by phone at 88005556789 during business hours, giving the same information as in the second paragraph.
SMS to number 6788* (for MTS, MegaFon and Beeline subscribers).
Mobile application (can be installed from the App Store, Google Play).

Website and Personal Account

One of the most convenient ways is to check your account using the contract number on the operator’s official portal. Just go to the website, open the “Subscribers” section, select the “Check Balance” tab. In the form that appears, you must enter the number specified in the contract or card number, as well as the subscriber’s last name. Then click “Check Balance”, after which information about the account status will appear.

Using the same scheme, an instant check is performed in your personal account. In this section, the subscriber can not only find out the status of his account, but also pay for services, connect or disable additional packages and services.

If the user is not authorized on the site, then in order to manage the options in his personal account, he needs to go through a simple registration procedure. It is possible to enter your account through social networks (Vkontakte, Odnoklassniki, Facebook).

Registration in LC NTV

You can create a personal account on a web resource only after completing the SMART card activation procedure. If you have already fulfilled this condition, then go to the login page for your NTV personal account and click on the “Register” link.

At the next stage, you can go in two ways:

Login by phone number without password

Currently, access to your personal account via mobile is closed, as NTV has decided to protect the confidential information of its clients.

Personal account NTV Western Siberia, Barnaul, Khabarovsk, etc.

The company broadcasts throughout NTV, so a single portal was created for all regions of the country (Moscow, St. Petersburg, Krasnodar, Bashkortostan, Arkhangelsk, Khanty-Mansi Autonomous Okrug, Irkutsk, Primorsky Krai, etc.).

Reference! Please note that NTV conditionally divided the territories into West, East and Far East .

All regions have the same personal account. And to get into it you need to go to the main page and select your territory at the top right.

After this, you can log into your personal account in the usual way.

SMS service

SMS notification is another easy way to quickly check your account. In order to use the service, you need to send a message to the short number 6788 (same for all popular operators) or use the standard federal +7 (903) 767–23–32. The message must include the user's card number and command #200.

After processing the request, the user will receive a response message containing current information about the balance status.

And also using the short message service you can:

Connect/disconnect packages;
set the language for SMS responses;
activate the “Promised payment” function;
receive newsletters;
suspend services;

The service is paid, detailed information can be found on the official website.

How to find out the balance through My NTV Plus account?

It is necessary to monitor your subscriber account at least once a month so as not to be left without television. The most convenient way to control your balance is in your personal account, where the information is displayed on the main page on the left.

You can use your personal account installed on your mobile device. When you log in, balance information will be displayed on the main page.

In addition to this method, there are two more:

Subscribers of MTS, Beeline and Megafon can use SMS alerts. To do this, send the message CARD NUMBER#200 6788 .
Use the mobile application (Android, iOS).
For those who actively use WhatsApp and Viber instant messengers, you need to add the number 916-57-102-79 . Support specialists answer this phone number.

Mobile app

By downloading and installing the NTV-PLUS Personal Account application on a tablet or phone, a subscriber can also quickly check the status of his account.

And also using the application you can:

connect and disconnect channel packages, services;
watch a TV program;
pay for satellite operator services;
participate in promotions;
receive provider news;
fill out an application for service assistance (call a technician, replace equipment);
receive reference information (addresses of service centers, contact details);

The application has a clear interface, easy navigation, and is available for iOS and Android. The service is provided free of charge and can be downloaded by both the provider’s clients and simply interested parties.

Activation of NTV card

For the television to fully operate, you must first activate the contract and SMART card. The procedure is carried out on a special NTV page, where a short questionnaire is filled out below.

It is necessary to agree to registration and confirm that you have read the agreement.
Enter the 10-digit contract number. If you purchased a prepaid card without a contract, follow the link.
Digital code on the front side of the SMART card.
Full last name, first name and patronymic of the subscriber for whom the contract is registered.

After this procedure, registration of a personal account on the NTV portal becomes available.

How to register and log into the personal account of the All-terrain vehicle PPR card for legal entities

Using SMS messages

The now classic way to find out the status of your balance on a teleoperator’s account is to receive an SMS message from him to your mobile number, where the necessary data will be indicated. This service is included in the operator’s list of SMS services and is very practical, since it can help in situations where there is no Internet access.

To receive a message from the NTV-Plus operator with the status of your balance, you will need to send an SMS to a special number 6788. In the message itself, you need to enter your subscriber card number and request code #200. After this, you will quickly receive an SMS message on your phone, from which you will find out the status of your balance. To set the English language in operator responses (transliteration), you must first send code #103. You must remember that this method is paid - for sending each request message you will be charged in the amount set by your mobile operator, usually within 1-2 rubles.

There is also one from the NTV-Plus operator, which allows you to receive messages on your mobile phone with notifications about actions on your subscriber account. The cost of the service is 10 rubles per month. The easiest way to connect it is through your own account on the operator’s website, or by sending a short SMS with the dialed code #104 to the same number 6788.

Recovering a forgotten login or password

If you are unable to log into your personal account. Make sure Caps Lock is not turned on as all letters will be in capitals. Here you just need to press the same key and enter again. Or perhaps a different keyboard layout is enabled. For example, Russian instead of English. Please note that after several attempts, access may be blocked for a while.

But don't worry about this. Because it will be unlocked after a while. If, after all attempts, you are not logged in, then we proceed to the password recovery procedure. Click the “Remind Password” button. Next you should enter your Email.
We go to the mailbox. If you haven't sent anything. It might be a spam letter. Check the folder. Let's make sure the letter has arrived. Then we come up with a new password for your personal account. And we use the latest functions, NTV-Plus options.

Call to the call center of the NTV-Plus operator

In order to check the current balance on NTV-Plus using the contract number, in addition to the above methods, you can also make a call to the call center and contact the duty operator directly.

Throughout Russia there is a number for this 8 800 555 67 89 .

To contact from Moscow you will need to call number 8 . The convenience of this method lies in the fact that by contacting an employee from the NTV-Plus company directly, you can not only find out the current status of your personal account, but also ask any question regarding the work of the satellite television operator and the services it provides.

Before the operator begins to answer your questions, you will need to provide him with your subscriber data (as a rule, it is enough to say the contract number and last name) in order to identify the subscriber.

How to pay by credit card online without commission?

Timely replenishment of your balance allows you to always receive quality services. There are several ways to top up your account:

On a special NTV page you can make an online payment by card, e-wallet, from your phone, and also set up auto-replenishment. If you have chosen to top up your account via a bank card, then you need to indicate the contract number or SMART card and enter the amount to be credited.

After you click on the “Continue” button, there will be an automatic transition to the Gazprombank page. In the form that opens, indicate the details of the card from which the debit is made and confirm the action by repeating the code received via SMS.

If you are in your NTV personal account, you can top up your account without leaving your account. To do this, click on the “Top up” button on the left.

Next, the debit card number and payment amount are also indicated.

Without commission, you can make a payment online in the personal account of the card issuer bank:

Home Credit Bank find out the loan balance via the Internet and by agreement number

Sberbank.
Gazprombank.
VTB 24.
Uralsib.
Rosbank.
Promsvyazbank.

Promised payment

The NTV company offers its subscribers to use the “Promised Payment” service, which allows you to postpone the moment of payment for several days. Suitable for those clients who currently cannot top up their balance for some reason.

In your NTV personal account, on the left under the balance, select the “Promised payment” section. If you have several NTV contracts connected to one account, then select the one you need based on your personal account.

Answers to popular questions

Some NTV subscribers experience some difficulties at various stages of registration and using their personal account. Therefore, to solve difficult situations, the “Help” section was created. It contains the most popular questions from users, which are answered in detail by NTV specialists.

On the left are groups of questions, clicking on which reveals the full list. Below you can search by keyword so as not to search for the answer you are interested in by section. It is also possible to send a written request to the NTV support service. It is recommended to use it only after you do not find the desired answer in the help sections.

Error: you do not have rights to access the program - what to do

Sometimes messages may appear on the TV screen saying that the subscriber does not have access rights or the program is encrypted. This type of problem most often occurs for the following reasons:

Formation of debt on the subscriber account.
The SMART card does not have viewing rights.
The settings of the set-top box or module are lost.
The access card used belongs to another subscriber, and services on it have been suspended.

In a situation where the problem lies in the equipment, you will need to carry out the following simple operations:

Turn off the equipment and unplug the cord from the outlet.
Remove the card from the card reader.
Wait at least two minutes.
Reconnect the equipment.
Launch one of the channels related to the service package.
Insert SMART Card.
Do not change channels for 2 hours and leave the equipment in working condition for this time until the image appears.

In the event that the above manipulations did not produce a positive result, you will need to reset to factory settings.

Enter the interactive menu and go to the section that may be called “Cl interface” or “Built-in interface”.
Click on the “Settings” button and then click on “OK”.
A window will open in which you need to select “Factory settings”.
Restart your TV.

If all of the above operations did not help, then contact the NTV subscriber help desk.

How to find out the card number by the contract number?

You can find out more information about your card at any NTV branch or by calling the hotline. In this case, you will need to provide the contract number and passport details of the client. In a situation where a card is lost, it is necessary to block it as soon as possible:

fill out the form and provide it to NTV office specialists or send it by email to the company;
call the call center.

NTV hotline phone number

Technical service operators work 24/7 and are ready to promptly provide assistance of any kind related to work in your personal account, financial control, security, etc.

for Moscow and Moscow region: 495-755-67-89;
for other regions: 8-800-555-67-89.

If you need to send documents, you can use email:

For those who actively use instant messengers, it is recommended to add an NTV contact: 916-57-102-79. To quickly resolve issues, be sure to indicate the contract number or SMART card, as well as the subscriber’s name.

Reviews about NTV

A complete picture of how the service works can be given by responses from NTV subscribers, of whom there are quite a lot on the Internet. On one of the forums you can find both positive and negative reviews about the digital TV set from NTV+.

For example, one of the subscribers says that you can easily install equipment for receiving digital TV from NTV yourself. The most important thing is to catch the signal, but this will be easy to do if you look at your neighbors' dishes. And here it doesn’t matter whether they belong to NTV or to competing companies.

On one of the forums you can read reviews of a different nature. For example, a man describes in detail the problems he encountered when connecting to NTV:

constant settings failure;
the satellite does not pick up a signal;
the company unilaterally increases tariffs;
connecting new technologies that require the purchase of expensive equipment.

There are also positive reviews in which subscribers talk about the high quality of the image. But at the same time they criticize the attitude of the technical support employees towards the company’s clients.

The man says that he purchased new equipment a little over a year ago. Very pleased with the image quality and clear, simple menu. It is also possible to record programs of interest.

At the end of the article, we ask you to leave comments and share your opinion about the functionality of your NTV personal account.

Currently, many TV viewers are choosing satellite television. It is capable of providing high-quality images anywhere in the country, while having a fairly easy connection and a convenient payment system for using the service. NTV-Plus became the very first satellite TV operator in Russia.

Over the years of its operation, the operator has established itself with its reliability and stability of broadcasting, collecting several million subscribers throughout the country. By establishing quality standards in Russian television broadcasting, providing its subscribers with favorable connection conditions and having a wide range of channels with a wide variety of content, NTV-Plus occupies a leading position among satellite broadcasting operators.

Each subscriber of the operator receives access to its services on the basis of concluding an agreement and further payment for their use. The subscriber is issued a special card, which remains the property of the television company, but becomes tied to the personal data specified in the contract. Having such an active card, you become a full-fledged user of the operator’s services and get the opportunity to manage the provided teleservices with its help.

Continuous broadcasting for NTV-Plus subscribers is possible subject to timely replenishment of the personal account using the card number. Therefore, it is important to ensure that you maintain a positive balance of funds in your account.

It is convenient to do this by periodically checking the balance on NTV-Plus using the contract number. To check the account, personal for each subscriber of the company, there are several simple options, including:

Checking your personal account through the company website;
Via SMS message;
Making a phone call to the operator;
Through a special application for mobile phones.