NTV plus support and assistance

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Satellite operator NTV Plus advises users through hotlines, personal account on the website, feedback form, technical support in applications and email. Any client can contact a support operator 24 hours a day and get answers to any questions about the operation of the channel and the quality of the services provided.

Free telephone number of NTV Plus hotline

If you have feedback, you can always count on qualified assistance from specialists, which will be provided immediately. The phone number is free, you can call it from any region of the country and you don’t have to pay for a long-distance call; the company covers the costs. To contact the hotline operator, use the telephone number 8 (800) 555-67-89. You can call it both from a city landline and from mobile communications; in any case, the call will be free.

The NTV Plus customer support center operates around the clock, you can call at any time convenient for you. The conversation time with the operator is also not limited, you can ask any questions you are interested in, a specialist will answer them and provide detailed information on the issue that interests you.

How to contact NTV Plus support by phone?

Since 2021, the company has been operating a multi-channel number 8–800–555–6789. Using it, subscribers from any city in Russia can call the company’s call center for free. Calls are accepted from 9:00 to 21:00.

Prepare for your conversation with the operator in advance. To do this, you will need all the documents related to connecting and receiving the company’s services:

subscription agreement,
information about the receiver, satellite dish and access card,
subscriber's passport details.

The waiting time on the line depends on the workload of the operators. In the evening hours, from 18.00 to 20.00, there is a peak load, and waiting for a response can take up to 1 minute. During other hours, operators respond promptly - immediately or after a few seconds of waiting.

Phone number for Moscow residents

If you live in Moscow and use the company's services, you can use a local number, it is a city number, so the payment for the call will depend on your telecom operator. Calling this phone allows you to significantly save time and get an answer faster if you are a city resident.

NTV Plus hotline

What issues can experts help with?

NTV Plus is one of the largest satellite television operators in the Russian Federation. The support service not only helps to convey information about services to the consumer, but also helps to understand emerging problems, for example, customers often ask the following questions:

Information about the company's services, current offers, connection costs.
Equipment debugging. Subscribers often have problems setting up channels or equipment on their own. Sometimes a system malfunction may occur that requires operator intervention.
Call a repairman to your home.
Questions regarding connecting a service to a new location, switching to another tariff, paying for services, replacing broken equipment.
If you want to cancel the operator's services, you should also call the hotline.

The list of questions, of course, is not limited to this; the presence of a hotline allows the company to directly contact its clients, help them, and quickly share information. Consumers have the opportunity to quickly resolve an unlimited number of issues. Operators will always listen to your problem, delve into it and suggest a convenient and quick solution.

Response time and specialist competence

Operators respond quickly; on average, a response takes a few minutes; as a rule, you can get through immediately, but not always. In rare cases, you may need to wait up to half an hour for a response. The rush happens mainly when the communication line malfunctions. The rest of the time, as a rule, there is always a free operator of the company’s call center.

The Ministry of Health hotline operates 24 hours a day

The company’s new number 8 (800) 555-6789 is a single exit point for all calls, so any client can use it completely free of charge, regardless of where they live and the type of device from which they are calling.

The NTV Plus hotline is available to clients. Contact center employees will answer any questions you may have related to the provision of television services and help resolve any problems that may arise.

Toll-free NTV Plus hotline:

Corporate clients and legal entities can also call the operator on this phone number and receive professional advice on all services provided. All calls from mobile and landline phones are absolutely free for residents of all regions of Russia.

NTV Plus support service for Moscow residents:

Calls to this number are charged according to the tariffs of your operator.

NTV Plus is a Russian satellite television operator, the first to offer paid services in this area. The company's subscribers have access to more than 280 channels of various content.

Hotline number of Plus Bank, how to write to support service

Official website: https://ntvplus.ru
Personal account: https://service.ntvplus.ru
Frequently asked questions: https://ntvplus.ru/abonents/faq
Email

Noticed a mistake? Is your phone number not current? Let us know and we will fix everything as soon as possible.

provides Russian users with the opportunity to connect to satellite television. There are also a variety of additional services that improve the quality of service. In total, subscribers are offered more than 280 channels of various thematic areas, intended for any audience.

Users can always consult with NTV Plus call center operators if any questions related to service arise. Our specialists help you quickly resolve technical and software problems that prevent you from watching television.

8 hotline number . The call is free.

Corporate clients can also use support. To get professional advice, just contact the company operator, who will definitely consider all issues related to service. There is no charge for making calls from landline and cellular Russian phones.

For Moscow clients of NTV Plus there is an additional hotline - +7 . Making a call to the number is paid. The call is charged according to the conditions of the cellular operator.

How to write to NTV Plus support service?

The support phone number is available 24 hours a day; it is not always convenient to call the number (operators are busy, etc.). Some users have many reasons why it is easier to send a message online. The company agreed to the meeting and launched several services and forms with which you can send and receive a response online. So:

The “Write to us” tab located on the website of the NTV Plus provider -. A fairly convenient feedback form where you can leave a complaint or claim;
Writing messages to an email address;
Using the mobile application in the “Technical Support” section.

Additionally, as an experiment, users were asked to join the provider’s social networks. networks VKontakte, Odnoklassniki, Facebook, Instagram. In addition to news, operational reports about problems in work, here you can ask questions to the administrators personally or leave a comment under the post. This informal way of communication is more suitable for an active Internet audience. You have to wait longer for answers, but the ability to communicate with other users allows you to solve a lot of problems even without specialists.

The company chose to answer the most frequently asked questions in a special section on the website. Frequently asked questions are concentrated there, where the answer is provided in detailed form and often with step-by-step instructions (very important when the user encounters difficulties in setting up the equipment).

Technical support and assistance for NTV plus subscribers

Technical support for NTV Plus subscribers is provided by calling 8-800-555-67-89 Attention! When contacting the NTV Plus Subscriber Support Service, please be prepared to provide the number of your subscription agreement, as well as the last name, first name and patronymic of the person to whom the agreement is registered. This will help NTV Plus consultants quickly help you resolve the issue.

Customer service department: phone: 8-800-555-67-89

General questions and questions about subscription fees: [email protected]

Applications for changing the subscription option, suspension of services, copies of payment documents, renewal of the contract: [email protected]

NTV+ was one of the first to offer satellite television in Russia. It not only provides its subscribers with an impressive list of channels, but also maintains feedback with them. If you have any questions, you can contact the operator using one of the methods listed below.

Methods of contacting technical support

Contact options:

Personal Area. You can register on the provider’s website, and then, by logging into your own account, you can leave your questions, reviews and comments about the service. The interface of the office is simple and understandable even to a layman.
Personal appeal. You can visit the official service centers of the provider, which today exist in such Russian cities as Moscow, Yekaterinburg, St. Petersburg, Novosibirsk, Rostov-on-Don. The consultant will see you on a first-come, first-served basis and will competently answer and resolve all your questions.
In addition to service centers in large cities, you can contact the regional branches of NTV Plus in the cities of Voronezh, Arkhangelsk, Belgorod, Perm, Tambov, Pyatigorsk, Sochi, Lipetsk, Penza, Nizhny Novgorod and others.
Email. Any client can write a letter to: [email protected] This is the address of the NTV Plus subscriber support service. The operator will provide you with an efficient answer as soon as possible (within a few hours).
There is a forum on the website of the satellite TV operator where any subscriber will find the most frequently asked questions and answers to them. It's simple!
Hotline. You can call technical support by phone. The provider's contacts can be found on the company's website. Dial the following numbers for communication8 or, and wait for a connection with the operator immediately after making the call (without listening to a long-playing tedious melody).
Fax machine. You can ask your question by sending a fax message to the NTV plus support service: +7 /495/ 755-56-69.
SMS message. Manage subscriber services using your mobile phone. All you need to do is send any message to the number or 4 digits - 6788 (tariffs are the same for all mobile operators). After which, you will be able to view the balance of funds in the client’s account, activate or deactivate the service for the duration of the trip, subscribe to the “SMS-inform” service, send confirmation of payment, etc.
Mail. You can write an official letter to the physical address of the company: Moscow, Varshavskoe shosse, 125, no. 1, 10th section, 117545. The letter should indicate your alternative contact information.
Call the master. If you cannot or do not want to solve the problem yourself, for example, you want to change the tariff package of services, use the service of calling a technician to your home. If there is a technical problem, a specialist will solve the problem and replace the equipment free of charge. But if the matter is trivial and simply requires switching or suspending the service, changing the password, switching the tariff plan, etc., you will have to pay to call a company representative (from 500 rubles depending on the service).

Another proof in favor. It is worth noting that in 2014 the NTV Plus company participated in one of the all-Russian television competitions, in which it won a prize and received an award in the category “Subscriber support and service among telecom operators.”

NTV+ hotline numbers

You can call the operator using the NTV Plus hotline. This is for Moscow residents. The call is charged according to the tariffs of the telecom operator. For subscribers in other regions, there is a free telephone number for the NTV Plus hotline - 88005556789. You can call it from both a landline and a mobile phone.

Technical support works around the clock, so you can make a call at any time convenient for the client.

You can call the operator free of charge to receive advice on the following issues:

connections;
existing or connected services;
receiving technical support.

Communication via instant messengers and email

For the convenience of customers, the NTV plus operator has launched technical support through popular instant messengers: these include: Whatsapp, Viber and Skype . The first two are used in chat mode, the latter allows both correspondence and calls. There is only one contact phone number for communication via WhatsApp or Viber.

In addition to instant messengers, you can also contact the operator by email by sending an email to [email protected] By email you can perform the following actions:

renewal of the contract;
transferring payment from one account to another;
pausing or resuming channel viewing;
termination of an agreement.

For each of the listed actions, you must attach a supporting document. This could be a copy of the payment receipt, an application for renewal of the contract, and so on. Attached documents must have the extension .rtf, .jpg, .xls, .tif or .pdf. Archived documents will not be considered. The answer will come a few hours after the request for information.

The message must indicate the contract number or smart card. Otherwise, the operator will not be able to identify the client.

Before contacting the customer service department, you can try to find the answer to your question yourself. The most common ones are in the Find the Answer section.

SMS support

Subscribers of mobile operators MTS, Beeline and Megafon can independently manage NTV plus services . To do this, activate the service of sending SMS messages to the short number 6788. Tariffs for all operators are the same, the cost of one message is 1.5 rubles.

When connecting to the service, you can select the feedback language. To install the Russian language, send an SMS with the text: card number # 102. All text is written together, without spaces.

By sending SMS commands you can perform a number of actions. This:

connecting or disconnecting a package of channels, each of them having its own code;
subscription management;
requesting information about the status of a personal account;
connection .

The correct text of the SMS message consists of the smart card number, the hash sign and the command number. All characters are written together. Example message: 123456789123#102.

How to find out the balance through My NTV Plus account?

It is necessary to monitor your subscriber account at least once a month so as not to be left without television. The most convenient way to control your balance is in your personal account, where the information is displayed on the main page on the left.

You can use your personal account installed on your mobile device. When you log in, balance information will be displayed on the main page.

In addition to this method, there are two more:

Subscribers of MTS, Beeline and Megafon can use SMS alerts. To do this, send the message CARD NUMBER#200 6788 .
Use the mobile application (Android, iOS).
For those who actively use WhatsApp and Viber instant messengers, you need to add the number 916-57-102-79 . Support specialists answer this phone number.

Personal account features

Access to your personal account can be obtained both on the company’s official website and in the mobile application. After registration, all necessary functions become available to the user, including communication with technical support.

In the client’s personal account you can:

follow news and promotions carried out by the company;
replenish your personal account;
request an account statement;
connect/disconnect main or additional channel packages;
take advantage of ;
resume/suspend use of services.

Registration in LC NTV

You can create a personal account on a web resource only after completing the SMART card activation procedure. If you have already fulfilled this condition, then go to the login page for your NTV personal account and click on the “Register” link.

At the next stage, you can go in two ways:

Login by phone number without password

Currently, access to your personal account via mobile is closed, as NTV has decided to protect the confidential information of its clients.

Personal account NTV Western Siberia, Barnaul, Khabarovsk, etc.

The company broadcasts throughout NTV, so a single portal was created for all regions of the country (Moscow, St. Petersburg, Krasnodar, Bashkortostan, Arkhangelsk, Khanty-Mansi Autonomous Okrug, Irkutsk, Primorsky Krai, etc.).

Reference! Please note that NTV conditionally divided the territories into West, East and Far East .

All regions have the same personal account. And to get into it you need to go to the main page and select your territory at the top right.

After this, you can log into your personal account in the usual way.

Contacts for support of legal entities.

There is a separate NTV Plus hotline for legal entities. Moreover, organizations can find out the information they are interested in either by calling the support service +7(495)784-61-20 or by fax. The official fax number is +7(495)755-56-69. You can also send requests by email - [email protected]

All important information, including editorial contacts for advertising, can be found on the company’s official website.

Published: March 25, 2019 Sources used:

https://www.sravni.ru/enciklopediya/info/telefon-goryachej-linii-ntv-plyus/
https://freehotline.ru/tv/ntv-plyus/
https://support-tel.ru/ntv-plus/
https://ntvplyus.ru/ntv-plyus/tekhpodderzhka-ntv-plyus.html
https://otvet.tv/sputnikovoe/problemy/sposoby-svyazi-s-podderzhkoj-ntv-plyus.html