Okko is a large virtual cinema that is widely popular among fans of online movie viewing.
It is a legal resource that allows you to view the latest cinema, TV series, and cartoons. The content is available by subscription: to get all the features, a potential user must register and deposit a certain amount of money. The service was founded in 2011. Currently, the cinema has earned great popularity among viewers. The number of users reaches 17,000,000 people. The monthly audience size is about 1,500,000 visitors. To watch movies, you must have any modern device that supports an Internet connection. A tablet computer, laptop or smartphone will do.
Other methods of communication
If you want to write any suggestion, wish, gratitude or claim - Okko accepts emails to this mailbox. In the subject line of the letter, indicate why you are writing, write the letter itself as detailed and detailed as possible. If suddenly you are a media outlet and want to learn more about the work of an online cinema, write to this email address. You can also write here about advertising on the site.
Social networks and messenger channels where you can also ask a question:
- Instagram: https://www.instagram.com/okkomovies/.
- Facebook: https://www.facebook.com/okkomovies.
- VKontakte: https://vk.com/okkomovies.
- Odnoklassniki: https://ok.ru/okkomovies.
- Telegram channel: https://t.me/okkomovies.
Receiving advice through Okko's office
Each registered user of a virtual cinema has a personal account. The profile allows you to edit settings, pay a monthly subscription and create lists of your favorite movies. If problems arise, open the “Feedback” section. First, read the list of common questions. If the problem cannot be resolved on your own, write to support.
To get a personal account, go through a simple registration. Enter your email address on the OKKO website and create a strong password. After registration, top up your account with any payment system or plastic card. Also fill in additional personal information (location, preferred payment method, contacts).
In addition to the website, registration is available through the mobile application.
Response time and specialist competence
Okko responds quite quickly, by phone - immediately, via mail or social networks - within 48 hours. When the pandemic started, tech support response times got a little worse because the number of viewers increased, and as a result, the number of tech support requests increased. But there is no global problem - you can reach a specialist quite quickly. In terms of competence - specialists understand what directly concerns the site and subscriptions; they may or may not answer you about TV series.
Okko cinema hotline phone number
The most convenient communication option is a hotline. It allows you to quickly solve technical problems related to paying for a subscription, watching videos, etc. The company protects its positive reputation, so all problems are corrected immediately. You can notify operators about problems by calling 8 800 700 55 33 (for Russia).
A separate contact center is available to residents of Kazakhstan - 8 . Making calls is free. You can call from any landline or cell phone. In addition, it supports ordering a call back through the official website. Please provide your name and number. After clicking the “Send” button, a specialist will call you back to discuss the issue.
About the service
OKKO is one of the largest platforms for watching movies, various educational and entertainment programs from a PC, smartphone or TV.
Popular TV series and films are available in excellent quality, legally and without advertising. The total audience of the service at the end of last year exceeded 15,000,000 visitors and authorized users.
To provide an opportunity to exchange opinions, leave a comment on the film, review, and express an assessment of the quality of the resource, various feedback channels were launched.
Okko.tv hotline
If you still have questions about the performance of the resource, or want to communicate with specialists, we recommend sending an official letter by mail or calling the hotline.
A toll-free hotline has been launched in Russia. You can call it from any landline and cellular devices within the Russian Federation.
The Okko platform is well known in the Russian Federation and many CIS countries.
If you use the service in Kazakhstan, if any difficulties arise, you can consult the toll-free number: 8.
Otherwise, if it is inconvenient to contact technical support via a hot number, use the alternative.
The process of restoring access from the account
If you accidentally lost your password, you can recover it. Use the “Forgot your password” item on the login page to receive a reminder. The system will prompt you to write a login (phone number or email address). Then click the "Reset Password" button. You will receive a response message in a few minutes. It will contain instructions for installing a new access key.
Mobile app
The Okko mobile application has the same wide functionality as the official website. Through it you can register and log in to your personal account of the system, connect, issue or renew subscriptions. All features of the application are discussed in more detail on the page https://okko.tv/mobiles, where you can also get download links for different devices:
- for smartphones based on Android - https://play.google.com/Okko;
- for iPhones (with iOS operating system) - https://apps.apple.com/id448868000.
Okko official website
The video platform website allows users to subscribe and also contact hot support via chat. What is quite convenient is that the operator answers questions quickly enough. Every viewer can access the Okko portal via phone or computer using the link https://okko.tv/.
To write to a support operator on the website, click on the purple icon at the bottom of the screen. In the empty line you can enter your message and attach a file if necessary.
The support operator will respond within a few minutes. More often than not, this happens almost immediately. Here they will help you resolve any issue that does not require additional data in the form of information about the user, account ID, and the like.
General issues that can be resolved through negotiations can be discussed in the chat. For problems that require a more detailed approach, it is recommended to use telephone or email.
Contact technical support through your personal account
Your personal account is an opportunity to renew subscriptions, buy movies, watch without ads, change settings, create playlists, etc. A “Technical Support” section has also been created in the account, in which, in addition to the “Feedback” form, there is a subsection containing a list of frequently asked questions.
To create a Personal Account, you must register an account. This can be done on the website, through an application for smartphones or TVs. To create an account, you will need to clarify your personal data, contacts, country, city, and payment systems.
In which countries can Okko be connected?
The services of the popular online cinema OKKO are available in several countries. At the same time, restrictions are imposed on platform owners, due to which they cannot broadcast content in some CIS countries. You can buy a subscription on the website or in the OKKO TV app:
- Citizens of the Russian Federation;
- Belarus;
- Kazakhstan;
- Azerbaijan.
For other countries, access to the video platform is closed. Users can watch Okko movies and TV series on smart TVs and popular web browsers of the latest versions: Mozilla Firefox, Edge, Safari, Opera, Google Chrome. Viewing is supported on operating systems Windows 7 and higher, as well as OS X 10 and 12 versions. The set-top box supports three applications - video from the network, television channels and Okko content. With some Linux OS settings, you can also watch content on your computer.
More details on the technical parameters and capabilities of the online platform can be found in the instructions on the website.
Personal account features
- Connecting and disconnecting a subscription;
- Receiving discounts;
- Watching new films;
- Selecting image quality and audio track;
- Disabling advertising;
- Download movies to your device;
- Change of personal data;
- Sending requests to the contact center;
- Making payment.
Recovering your personal account password
Since at the moment users are offered a lot of different resources where it is important to have personal accounts, the situation when access to Okko’s personal section is lost is quite relevant. Therefore, the system offers access restoration in a remote and completely independent format. To do this, in the authorization form, which slides out on the start screen on the right side, you need to click on the “Forgot your password” button. A new form opens here where you need to specify your e-mail or phone number. You will then receive instructions on how to reset your old password via email or SMS. Then authorization on okko.tv is performed using the new specified secret combination of characters.
In what situations will contacting a technical support operator help?
Specialists will help in most cases. But they are unlikely to answer your questions not related to the activities of the site. For example, you should not call or write if you want to know the release date of a series if it has not yet been announced. You can contact OKKO employees with the following questions:
- Features of subscription packages.
- The nuances of registering on the platform.
- Availability of video content for a specific subscription.
- Receiving advice when registering a tariff and paying for it.
- Technical problem with the site.
- Refund.
You will receive a response from the company's employees fairly quickly. When calling the hotline - immediately after connecting with specialists. If you send a message by mail or instant messenger, the maximum waiting time can be 2 days.
How to write a complaint?
If you have any difficulties using the Okko service, it is recommended to leave complaints or claims through the “Technical Support” section, by email or by hotline.
In the mobile application, in addition to a complaint, you can leave a complaint, review, wish or ask a question. A similar range of possibilities is stated when contacting via e-mail. In online cinema, it is recommended to use censored language and, if necessary, insert additional language. files such as video, audio or photo confirmation of problems, etc.
As we have already said, we are ready to listen to complaints using hot numbers.
Alternative ways to contact Okko.tv support
The telephone is the most efficient communication channel. Therefore, if the issue requires an urgent solution, call. In other situations, you can always use the alternative:
- Social networks and instant messengers. Here you can ask any questions, including those related to working in the service. You can contact us via Telegram or Instagram, join the FB group, Odnoklassniki or VK, and follow the announcements of the premieres, take part in the promotion, or ask a question.
- Email. You can write a complaint, send gratitude, or leave your suggestion to the email address [email protected] When contacting, immediately indicate the subject of the appeal in the subject line of the letter. This way the issue will be resolved faster. State the essence of the question in as much detail as possible, and if necessary, you can attach supporting documents to it.
Note! If you want to get a quick response from support staff, it is better to call the hotline.
