Samsung hotline, how to write to support

Household Appliances › 24/7 Samsung technical support phone number in Moscow

Samsung successfully sells digital equipment, telecommunications devices, and household appliances in 56 countries, including Russia. Almost a century of practice in the production and distribution of Samsung equipment has shown that for productive work and quick feedback, a customer support service . Contacting technical support is as easy as shelling pears - you just need to call the operator’s hot number.

1. Hotline number
2. Contacts: technical support form, official website, social networks
3. Reviews

Samsung is a well-known global brand for the production of household appliances and mobile devices. The company's products are used by millions of people around the world, it follows that there should also be a huge number of questions related to the operation of their products.

A well-organized customer support service helps the company maintain its leading position among other manufacturers. It employs only highly qualified personnel who will answer any question (related to Samsung equipment), and also help find a way out of any current situation.

Samsung establishes a warranty period, calculated from the date of sale of the product, and a free service period, calculated from the date of expiration of the warranty period, subject to compliance with the rules of use of the product. Each product category of Samsung products has its own specific warranty period and free service period.

About company

The Samsung company is confidently represented in the market of household and electronic appliances in many industries. To quickly interact with clients, users of your products, you need feedback.

These goals should be achieved by a hotline, whose responsibilities include informing and consulting clients on various aspects of the latter’s activities.

Response time and specialist competence

Analysis of reviews left by Samsung technical support customers shows a high level of service and service provided. The standard waiting time for a call center specialist to respond does not exceed 1-2 minutes, during peak hours – 2-3 minutes.

Among the positive reviews, most often there are high assessments of the qualifications of the technical support staff. This guarantees prompt resolution of customer problems.

In addition, some users note the convenience and functionality of the concern’s website. The presence of an extensive database of technical information and various instructions for setup and operation allows you to independently solve some problems without contacting the hotline.

How to write to Samsung support?

For the convenience of users, the ability to send requests by email has been introduced through the official website. There is no need to remember addresses, just click on the “Support Service” section and report your problem. It is worth clarifying that this method of communication is recommended when reporting problems with equipment, difficulties with setup, or reporting poor performance of the website, store employees, service centers, etc.

In the application, special attention is paid to the “Subject” and “Message” fields. After writing down your personal and contact information, select a topic and describe your problem in more detail. You can do this here -.

Additionally, the support service is ready to advise clients online using the “Chat” tab. Communication is possible on various topics; first you need to select the equipment model and report the information of interest. The chat is also only available from the website.

Other methods of communication

To contact the company's support service, in addition to telephone, the following methods can be used:

• chat (https://livechat.support.samsung.com/Customer_new/RU);
• email (https://www.samsung.com/ru/support/email/), the address of which is indicated on the concern’s website;
• official groups on social networks;
• help desk on the company's official website (https://www.samsung.com/ru/support/smartservice/).

A complete list of possible contacts for contacting Samsung technical support is provided on the Russian-language official website of the concern in Russia, which is located at https://www.samsung.com/ru/info/contactus/. The portal’s convenient and simple service allows you to both use the help of company employees and find information to solve the problem yourself.

What is the Samsung hotline number?

In Russia, the Samsung hotline helpline is available via a single telephone number. Residents from all regions of the country can call this phone number - Moscow, St. Petersburg, Tyumen, Kazan, Vladivostok, etc.

A number with the code 8800 means that calls to it within the Russian Federation are free from all mobile and landline devices.

Case. How Samsung built a TV platform on YouTube

Many advertisers have recently launched their own branded channels on YouTube. Why are these channels becoming popular? The main reason is interesting and fresh content. Conventional advertising has already tired consumers out. According to Socialbakers data for October 2021, the Samsung Russia channel has become one of the most popular official YouTube channels in Russia. Sostav asked the authors of the project how to build their own brand platform on YouTube.

Brief

When Samsung approached Zebra Hero and JAMI, it already had its own YouTube channel. The creative team was faced with the task of updating this channel, making it attractive to millennials and generation Z (people born after 1995). It was also necessary to attract the audience’s attention to the release of new products from the Galaxy S7 series. The client wanted to build loyalty and trust among the target audience, increase the average viewing time of published content, and launch a viral project.

An approach

As a solution, the client was asked to move away from flight shows on the channel to a full-fledged long-term platform. Zebra Hero and JAMI agencies developed the concept of Samsung YouTube TV - real television within YouTube. The project now has its own broadcast network, its own “faces of the channel” - popular bloggers, as well as a clear schedule for the show’s release - everything is like on real TV.

Platform launch

The main feature of all Samsung products is complete personalization. Therefore, viewers were given the opportunity to choose the shows that would appear on the channel.

Anastasia Dunaeva, creator of JAMI

We found the right vector almost immediately, realizing that we were coming up with not just a flight project, but an entire channel, like on TV. To make it easier to generate ideas for the show, that is, the direct content of the channel, we designated the unofficial logline for ourselves as “The first entertainment channel for smart people,” and all ideas were “run” through it (later in the wording of the logline we went towards uniqueness, and it changed to “The Channel You Create”). To begin with, we identified topics that are interesting to our target audience: travel, games, music, technology, TV series, etc. Then the creative team divided into several groups, each taking a topic, and for an hour we were brainstorming ideas for non-standard formats. After the allotted time, they presented them to each other. The very weak ones were immediately eliminated, those who immediately “got in” were entered into the table. As a result, we were left with about 10 show ideas - these were the ones that were shown to the client. By the way, almost all of them were accepted the first time, and we used them to shoot flagship teasers for pre-rolls.

Nine short videos were shot in which famous bloggers pitched ideas for future shows to viewers.

You can watch all the videos HERE

As a result, based on the number of views, the depth of viewing and the number of clicks to the channel, five shows reached the finals, the episodes of which were filmed and aired. Each show involved cross-media interaction for viewers.

1. Battle of clip makers

The idea is that popular bloggers, acting as directors, shoot videos on smartphones for talented but not yet known musical groups.

The goal is to provide a platform and support for young musicians, and in addition to show the good quality of the camera in Samsung smartphones. The “battle” helped discover several interesting names:

• Russian street gypsy hardcore – “The Hatters”. The video for the song “I'm Not Easy Buddy” received more than 2.3 million views. Directors: Ilya Prusikin and Alina Pyazok.

• Tatar cloud rap from Ira Smelaya. The main discovery of the project is more than 7 million views of the video in three weeks! Director: Eldar Dzharakhov.

Lena Samoilova, creative producer of Zebra Hero

When we came up with this project, we were having fun and we liked Russian music. We came up with this: the popular ones will promote the unpopular ones, and in order to integrate the product, we will film all the clips on cameras in smartphones. And only now, when we had already shot four videos, I realized what Samsung Mobile and I had actually done! We have done a very useful and important thing, and I wish all the bands new albums and concerts - they deserve it. Get to know them too: FLAGI, OQJAV, “The Hatters”, Tatarka. When I called the musicians for the first time and shared our idea, I had never been so happy and excited about what I was doing. It was so “high” that someone was so sincerely, lightly and honestly happy about what was essentially an advertising project. The guys from Samara, Yekaterinburg, Rostov-on-Don, St. Petersburg, Moscow immediately lit up with ideas, were worried, worried, brought all their instruments to the shooting, helped with extras, helped with everything in general, told us “thank you” and were very happy make your own clip. In addition to the clips themselves, we filmed amazing backstage videos in which the artists talk about modern Russian music and how young musicians live. Directors Denis Kukoyaka, Sergei Mezentsev, Alina Pyazok, Ilya Prusikin, Elena Sheidlina, Eldar Dzharakhov, thank you to all of you so talented!

2. Short films “Chronicles of a Paranoid Man”

A series of short films “Chronicles of a Paranoid Man” - ironic stories about how technology will change our lives. The main feature of this format is the nativeness of product embedding. The authors tried not to promote the product “head-on”, causing advertising blindness in the viewer, who is already fed up with various messages. The team told him the story using the rules of drama, not marketing.

The first film "Last Shift"

The second film "Happy Hype"

Artem Tsaregorodtsev, creative director of Zebra Hero

In addition to the fact that short films appeal to viewers, they also energize their creators. It was only because we had complete creative freedom that we were able to involve such a team in the project. Nikita Tamarov is the director and author of the film “Portfolio,” which, it seems, was reposted by everyone on Facebook. Katya Sutormina and Andrey Dementyev are a producing team that was formed while working on the film “Hardcore” (“Hardcore Henry”) with Ilya Naishuller. Rita Ablaeva is a production designer who also worked on “Hardcore” and made Ivan Vyrypaev’s films “Oxygen” and “Euphoria”. Viktor Verzhbitsky, People's Artist of the Russian Federation, who read the script and immediately became interested. And many more very talented people agreed to take part in the project, because this is not an advertisement, this is a full-fledged small movie.

Nikita Tamarov, director, screenwriter

For me, as a director and co-author, it was interesting, first of all, to come up with stories that would exist as separate films and in which the role of the brand would be connected to the plot, that is, there was no feeling of product placement at all. In the first story, the round Samsung Gear-360 camera itself looks interesting. In fact, the form factor is one of its main features, in addition to 360-degree shooting. Anyone who has held this camera in their hands feels like it is from the future. Even if I wrote this story without reference to Samsung, then 90 percent of the time I would still use it as the main character. This is precisely the strength of this approach.

3. Mini-series “The Last Video on YouTube”

A spy story in which popular bloggers Katya Klap and Denis Kukoyaka investigate a real crime. And gadgets from Samsung help them with this. The director was Alexey Nuzhny (the film “Envelope” and the TV series “Olga” on TNT). The project released three episodes lasting from 8 to 12 minutes. After each video, the viewer is given tips and clues to help solve the crime.

Trailer

At the end of each episode, viewers had to try to figure out the “villain”. The audience discussed their guesses in the comments and shared their observations. There was a large amount of user-generated content, and some viewers even made videos about their investigation.

Jamilya Shaikhutdinova, Account Director JAMI

We were amazed by the energy with which people responded to us with their attention and comments. This is the big thrill of YouTube projects - instant feedback from real viewers. There are a thousand comments under each episode. We created a page for the series on Kinopoisk and offered to rate it in order to understand the possibility of working on a second season. The rating is now 8.8 with 500 ratings. The sample is not very large yet, but it still suggests that millennials want to watch high-quality YouTube content with bloggers, feel great gratitude to the creators of such unusual stories, and project their love onto the brand.

results

At the moment, the campaign is ongoing, and the results are changing rapidly. However, according to Socialbakers data from October 2021, the Samsung Russia YouTube channel:

— Became the most popular official brand channel in Russia in terms of the total number of subscribers (as of December 21, 2016 - 362,500 subscribers); — Became the most popular in terms of the number of views of uploaded videos (as of December 21, 2016 – 126,876,764 video views on the channel).

According to the Socialbakers report for November 2021, the singer TATARKA’s video “ALTYN”, shot as part of the “Battle of the Clip Makers” show, became the most popular branded video in Russia, gaining 5,374 in just two days (as of December 21, 2016 – 7,378)!

Elena Podolskaya, marketing manager at Samsung Mobile

When implementing the Samsung YouTube TV project, we wanted to create cool, progressive content that would integrate natively into people’s lives, into their cultural code. We are moving away from classic display advertising, which is annoying and no longer so effective for a sophisticated user of the YouTube platform. We want to be truly interesting, and also form a loyal brand community in which every subscriber feels that they can influence the content, their opinion matters, and we listen to all comments. The results obtained so far are already impressive, and it will be even more interesting in the future!

How to send a complaint or feedback?

If you discover evidence of poor quality service, file a complaint. The Samsung company considers the opinion of each client and takes the necessary measures to resolve conflict situations. To ensure that your application is reviewed by specialists, please indicate the topic, reason, and detailed description of the situation. You can complain not about the inoperability of the purchased device or the incorrect actions of employees. It is appropriate to attach evidence - a photo of a receipt or equipment.

Complaints can be submitted in two ways:

1. Via chat;
2. By hotline.

Installing YouTube on Samsung Smart TV

As noted earlier, you can access YouTube through a browser, but this is not very convenient. Therefore, it is better to use an alternative option - find and download a widget for Samsung Smart TV. TVs from the South Korean manufacturer Samsung operate under the Tizen operating system, which is developed based on Linux. Users will not have to set up YouTube on their TV, since the proprietary application of this service is included in the list of pre-installed programs.

Let's imagine that you accidentally deleted the application, so you need to install YouTube on your Samsung TV, how to do this? There is nothing complicated about it. Proceed in accordance with the step-by-step algorithm:

1. Go to network settings to connect to the internet.
2. Open a company store.
3. Enter "YouTube" in the search box.
4. On the application page, click "Download".
5. Wait until the installation of the program is completed.

For Smart TV, downloading the application is not difficult. There is no need to download software from unverified sources, since pirated software can negatively affect the performance of the TV.

An alternative way to restore the ability to watch videos from YouTube:

1. Download the widget of the same name specifically for your operating system.
2. Unpack the contents of the downloaded archive into a separate folder.
3. Insert the flash drive into the USB connector after turning off the TV.
4. Turn on the TV.
5. Launch Smart Hub. YouTube will appear in the list of applications.

Everything is very simple.