Samsung technical support hotline: support phone number

Samsung hotline number

Despite the existence of electronic communication methods, many customers use the hotline as the fastest way to receive support. There is an all-Russian contact center available to residents of any city in the country. For consultation, dial number 8 . Making calls is always free. You can call from a mobile or landline telephone.

What issues can experts help with?

Help from support staff is effective when it comes to the following problems and questions:

• obtaining information about the company's products;
• difficulties with setting up or connecting services and functions;
• informing customers about the location of the nearest service centers or Samsung stores;
• providing advice on the correct operation of equipment and warranty conditions;
• other similar issues that can be resolved remotely.

Samsung Support

For the convenience of clients, it is possible to send written requests. To write a letter, click the “Support Service” button. Then describe the problem you found in detail. Be sure to indicate the topic of the question and details of the situation. It is recommended to use this method of communication if technical problems occur. Consultants will also help you set up the equipment and suggest the location of certified service centers that repair Samsung electronics.

When filling out the letter, pay special attention to the lines opposite which there is a “*” symbol. They are required to be entered. If you wish, you can attach additional materials to illustrate the problem. For example, screenshots of your device. You are allowed to add up to 5 files with a total size of up to 10 MB. Then agree to the terms of service and click “Submit.” The consultants' response will be sent to the applicant's contact information.

An additional way of communication is chat. Open the section of the same name to write a message. Communication is conducted on any topic related to the maintenance or use of Samsung electronic equipment. Be sure to indicate the name of the device and the nature of the problem found. Then wait for a response in a few minutes. Please note that the chat is available only to visitors of the desktop version of the site and works according to a schedule. Consultations are held from 9-00 to 20-00.

What can you find out using a Samsung phone?

By calling the support service numbers you can ask for any information that interests the user. Even if the call center is unable to provide an answer, the customer will be provided with information about what steps they can take. Users can receive:

• product information;
• addresses of the nearest stores or service centers;
• information about the product warranty, and what cases are covered by warranty service;
• consultation on technical issues - how to set up your phone, how to fix a problem, etc.;
• answers to other questions.

How to send a complaint or feedback?

If you discover evidence of poor quality service, file a complaint. The Samsung company considers the opinion of each client and takes the necessary measures to resolve conflict situations. To ensure that your application is reviewed by specialists, please indicate the topic, reason, and detailed description of the situation. You can complain not about the inoperability of the purchased device or the incorrect actions of employees. It is appropriate to attach evidence - a photo of a receipt or equipment.

Complaints can be submitted in two ways:

1. Via chat;
2. By hotline.

Other methods of communication

Users can contact the Help Desk staff via online chat, email or via social networks.

Email

You can send an email directly from the manufacturer's website. To do this, from the pages of the official Internet resource, you need to follow the “Support” link located in the top panel. Then select the “Contact with technical support” section, the “E-mail” block, and the “Write a letter” button.

After selecting the type of message, fill out the form that opens. You will need to enter information about the applicant, the subject of the question and the text of the message. The answer to your question will come within 24 hours.

Contact on the site

To start an online chat with a specialist, you need to select the “Start Chat” button in the “Contact with Technical Support” section. On the chat page, you should select the device for which you need advice and describe your problem. After clicking the “Start Chat” button, an employee will respond.

Communication on social networks

Samsung maintains contact with users through the social network Vkontakte. You can go to the social network page from the Technical Support page of the official website. To communicate only with employees, you can install the Samsung Experts application.

Other ways to contact Samsung

On the company's official website you can contact support via online chat. In the chat, a person can ask a technical question, to which he can receive an answer from 9:00 to 20:00 daily.

Website

The manufacturer's official website has a clear, intuitive interface. On the main page you can see all the necessary information and links of interest where you can write to technical support. Official email address of the company:

www.samsung.com

On the website you can find out the opening hours and addresses of Samsung service centers. Also on the official website of the brand there is a remote support service from a technician who helps you set up equipment and troubleshoot problems remotely.

Other possible ways to contact support

The hotline is not the only way to get advice on Samsung technology and operation. In addition, clients have the opportunity to contact employees through email, online chat, social networks, personal account and mobile application.

Personal Area

First of all, you can get advice through your personal account on the official Samsung website. This function is available only to authorized users, so you will first need to register by entering your email and password. After the data has been entered, you need to go to the very bottom of the page, find the “Feedback” tab, fill out the form and submit your application for consideration.

Mobile app

Another way to get help is to submit a request through the mobile application. For the convenience of shopping and finding the necessary information, the developers have created a program for mobile devices and tablets. You can download it on Google Play. In it you can find out such information as technical specifications of products, components, nearest service centers and stores. If you are unable to find the information you are interested in, for example, a user can contact Samsung technical support if there are problems with a smart TV, go to the “Support” section and formulate your question. After specifying the problem, submit your request for review.

Online chat

In addition to feedback, there is also an online chat on the manufacturer’s official website. You can find it in the “Contact Technical Support” section. Click on the “Start Chat” button, select the device you are interested in and describe your problem in detail. After you do this, a specialized employee will answer you.

Email

Another way to get an online consultation is to send an email. This can also be done from the official website of the manufacturer. To do this, the user needs to go to the “Support” section and select the “Contact Technical Support” tab, then “Email” and “Write a letter”. Then you will need to fill out the form that appears, indicating information about the applicant, describing in detail the essence of the issue and its topic. As a rule, a response to an appeal comes within 24 hours after it is sent.

Social media

And the last opportunity to contact support specialists is to contact them on social networks. You can again get into the VKontakte group through the official website of the manufacturer. Or rather, through the “Support” tab. There you can also get into the Samsung group and on Facebook.

In this way you can not only get advice and help, but also file a claim. Here you can complain about poor quality service. In case of complaints, the company considers each application privately. Here they also accept claims for defective goods purchased, incomplete packaging and similar situations. We recommend immediately providing photo and video materials as evidence.

Social networks

The support service is a convenient way to contact the company, but there are several other options for contacting Samsung through social networks:

Emails

You can contact the company by e-mail from the official website. There are two email support options – general and technical. In general, you can ask questions about the operation of the site, information on guarantees, complaints, addresses of service centers. If you write by e-mail regarding technical questions, you can get answers on specifications, settings and troubleshooting of equipment.

Personal Area

A personal account is required so that the client can use Samsung services, for example, Samsung Pay. You can enter your username and password using the link:

account.samsung.com/acco…;countryCode=RU

To log in, you need to know the personal email address and password that were specified during registration. You can also create a personal Samsung account using your Google account.

Russian technical support service

For Russian clients, 24-hour support is provided by calling 8-800-555-55-55. A multi-channel telephone guarantees that waiting for an operator’s response will not take up much time for users, and the professionalism of consultants from Russia will allow them to quickly find a solution to the problem that has arisen.

Support consultants are divided into departments, Samsung's 24-hour hotline serves customers exclusively on issues related to mobile phones. If a user has a problem with other Samsung technology, they should call from 7 a.m. to 10 p.m., when appropriate specialists are on duty at the call center. To transfer to the required consultant, after the greeting, you need to enter the code on your smartphone, following the instructions in the voice menu.

How else to contact support

In an effort to provide users with as many ways as possible to communicate with themselves, Samsung not only opened a special mailbox for letters, but also launched a convenient online chat on the official portal, and also promptly answers customer questions on social networks. For many, a written description of the problem seems more comfortable than live communication with the operator, since this is how we gather our thoughts and detail the essence of what happened.

Email

E-mail to support is a common way of connecting consumers with manufacturers. To write an email to technical support, follow the instructions:

1. We go to the Samsung portal and go to the very bottom of the page.
2. We look for the “Support” section and click “E-mail” in it.
3. If the question is about the technical part, select the appropriate item in the menu.
4. We enter contact information so that specialists can respond to the email, and in the body of the email we describe the problem.

If wandering around the site seems difficult, just click on the link www.samsung.com/ru/support/email-technical-question/, which will redirect you directly to the desired section of the portal. A response to the sent letter will come from technical support to the specified email within 24 hours.

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Online chat on the website

The Samsung website has a built-in online chat, where users conveniently contact support and instantly receive advice from competent service employees. To go to the chat, in the “Support” section, click on the “Start chat” item, in the window that opens, select the device for which you need advice. This item is required, since the system will connect you directly with the specialist who is competent to service a specific model.

After selecting the device model, click “Start Chat” and describe the problem that has arisen. A specialist will respond as quickly as possible and will use all his knowledge to help you.

Social media

Trying to reach the maximum number of consumers, Samsung has created official pages on all social networks:

1. The official VKontakte group is located at www.vk.com/samsung. In Discussions, users can ask questions about the operation of popular products, and buyers can also start an online chat on a social network and receive a response from a consultant within 15 minutes.
2. The Samsung group also works in Odnoklassniki. By going to www.ok.ru/samsung, users can read the company's news, as well as under news posts or in discussions.
3. Samsung supports users on Facebook. The official page is located at:
4. Customers can find out the latest company news, as well as participate in promotions held on Instagram at www.facebook.com/SamsungRussia.
5. The holding also paid attention to Twitter. You can get to the company’s official page via the link www.twitter.com/SamsungRussia.

All of the company’s social media pages are live, constantly updated, and user questions are constantly answered by support staff. Specialists will help resolve the problem and provide professional advice.

Hotline for residents of other countries

Each CIS country has its own Samsung support services, responsible for interaction with customers and prompt assistance. The following are hotline numbers in different countries:

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The call is free, but in these countries Samsung support does not work 24 hours a day. Users can find out more about the mode on the company’s website.