MTS Satellite TV: hotline and problem solving

MTS is a large telecommunications services operator offering users a wide variety of opportunities. Cellular communication and home Internet connection are available. The company continues to develop its coverage area by developing new services. Analog and satellite television from MTS was launched. The service was named MTS TV and became available to residents throughout the country.

MTS TV has numerous settings and connection nuances. Therefore, many subscribers wish to receive advice regarding the use of the service. Contact center staff are ready to consider any questions. Moreover, you can send a message in several ways. A 24/7 hotline and feedback page are available for sending emails.

MTS TV hotline phone number

Despite the possibility of sending letters, many subscribers use the hotline to get advice. The advantage of this method is the speed of receiving a response. Operators usually solve the problem within a few minutes. You only need to provide the connection address, the name of the equipment and the contract number. Communication is carried out by phone 8 . Making calls is free.

The specified number is suitable for clients from Belarus and Russia.

The MTS hotline with code 8800 is available free of charge from landline and cell phones. The only problem is the long wait for a response during rush hour. It happens that operators refuse to pick up the phone quickly due to the high workload of the contact center. You will have to wait about 10 minutes. Or call later, when the multichannel center staff is free.

In addition to the numbers listed, there is an international hotline for clients located abroad. Calls are accepted at +7 .
Calls are charged according to the rules of the cellular company. You can view other contact information through the “Addresses” section on the MTS website. Each region has a separate contact center, which relieves the workload of the main help desk.

What issues can be resolved

Calling the hotline is completely free. This means that you don’t have to spend money on connecting, listening to information and waiting for a connection with an operator. This applies only to subscribers. Calls to landline service numbers of the contact center from phones of other mobile operators (for example, Megafon, Beeline and Tele2) and from local numbers are charged in accordance with the conditions of the telecom operators used.

Connecting to the Super MTS tariff: amount of Internet traffic

You can solve the following questions by calling:

• Problems with voicemail and other options.
• Consultation on current tariffs and the current connected package.
• Details about special offers, bonuses and promotions that the operator organizes for its old or active clients.
• Please activate/deactivate certain services and additional options.
• Problems with your internet connection or equipment.
• Setting up mobile and home Internet.
• Please send automatic parameters for access or communicate them personally.

Important! If a person is a subscriber of this company, then it is best to add the contact center number to the list of your contacts. No one knows when help will be needed again, and if the number is at hand, then all issues can be resolved much faster.

MTS TV service support service

The company has a hotline, but some customers prefer to send letters. The following methods for solving problems are provided:

1. Help page containing common user questions. Rubrics have been created to search for reference information. At the top of the page there is a search bar for entering queries. The service will find instructions relevant to the subscriber’s question.
2. Feedback page that allows you to send emails. First of all, select a message category. You can ask a question, complain about the quality of services, or express gratitude. Fill in your personal information - name, residential address, contacts. Select the type of equipment and ask a question.
3. Social media. MTS offers advice through official communities. Support staff review customer messages around the clock. Usually the answer comes within an hour, so this method of communication can act as an alternative to a hotline.

Additional features

MTS support service works around the clock and is available to all operator subscribers at any time. In order to call the hotline, you need to dial the short number 0890 and wait for an answer.

Note! The company is silent about the fact that support is available from 8 a.m. to 10 p.m. Moscow time. The rest of the time, a robot answers a person’s questions – a pre-recorded menu. That is why from 10 pm to 8 am it is recommended to call 8-800-250-08-90.

You can listen to the entire voice menu to the end and learn something useful for yourself. At the end, you will have the opportunity to contact the consultant directly. If you don’t want to wait and need the connection right away, then immediately after the call and the robot answers, press the “2” and “0” keys on the phone. There will be an instant connection with the operator on a first-come, first-served basis.

In order to quickly bypass the queue of a busy channel, you can use a life hack. Often you can’t get through to the overloaded 0890 number, so you can dial the support service at 8-800-250-82-50. This is done from a phone that is connected to another cellular operator. Employees respond to such people much faster and more willingly, since a new client is always a priority for them.

Thus, it was described here where to call MTS Internet clients, the support phone number and the structure of the voice menu. The latter is the operator’s telephone directory, which contains almost all the information on current and current tariffs. You should also not neglect online access to your single MTS personal account.

Podgornov Ilya Vladimirovich All articles on our site are audited by a technical consultant. If you have any questions, you can always ask them on his page.

Purpose of the contact center

The main task of the contact center employees is to advise subscribers on any service issues:

• Home Internet connection;
• Network configuration;
• Selecting the optimal tariff plan;
• Additional services;
• Connection cost;
• Concluding an agreement for receiving services;
• Coverage area;
• Purchase of television equipment;
• Installation of devices;
• Search for TV channels;
• Submitting feedback.

Consultants refuse to consider some client questions. There is no comparison of the cost of MTS services with the offers of competitors. Contact center employees provide exclusively informational consultations, helping to properly configure television equipment and find channels of interest. If the cause of the problem is a network problem, specialists will transfer the request to the company’s technical department. Problems will be resolved in a timely manner.

The only exception is hardware damage on the user's side. For example, if watching television is prevented by a broken TV, you will need to contact a service center.

Operator competence and service

What issues can experts help with?

The hotline is initially a remote system for providing subscriber services, which makes it possible to resolve any questions that clients may have.

Therefore, as soon as you connect with the dispatcher, you will be informed about any issues in a particular service area.

If for some reason difficulties arise, feel free to contact the contacts of the permanent line, but do not try to cope with the situation without the participation of a consultant, in the case when the damage concerns exclusively the operation of the line, the Internet or telecommunications. In order to obtain immediate, competent information, it is more advisable to use the support number that is focused on the most important point for you.

What issues can support not help you with?

Communication with a specialist is the basis for obtaining comprehensive information related to the issue of interest to you. In other words, if you decide to contact a mobile communications consultant, as a result of which you try to find out why the Internet connection is not happening, in this case, it is likely that you will be switched to a specialist in the explanatory field, and he will undoubtedly support you in eliminating the problem that has arisen.

If you contact a single support service, you are using your own time unsuccessfully.

Response time and specialist competence

In most cases, the majority of clients, temporarily waiting for the necessary help from informants, rely on daytime hours, as a result of which, if they need to receive the necessary information directly from an MTS employee, without options they will have to wait 1-5 minutes for communication. When you are faced with a question that allows you to temporarily reschedule its solution, it would be more advisable to resort to a call center at night. To respond to points of interest to you, the informant runs them through the service delivery system and personally presents timely information. In the event that your request is competent in relation to the contractor, you are automatically given the opportunity to receive a full answer that can eliminate the problem that has arisen.

How to write a complaint?

Complaints about MTS can be sent to the control authorities, in particular, Rospotrebnadzor or other departments providing quality control. However, the company's technical support resolves issues with incoming complaints independently and prevents the occurrence of new claims to the minimum percentage.

Sending a complaint to MTS using the Internet is possible through your Personal Account through the website or application described earlier.

Claims are also accepted by e-mail, provided that the application is impeccably drawn up. The form consists of several sections listed below:

• Last name First name Middle name of the sender
• Store address, branch and other important information.
• Contact details.
• Treatment category.
• The essence of the complaint.

You are also given the opportunity to leave a complaint via the hotline; in this case, it makes sense to first prepare the contract number with the company, and be prepared to discuss personal data and the rest.

Receiving advice through your personal account

Each MTS subscriber receives an account that allows them to independently view payment details, manage telecommunications services and connect additional services. Please log in before using your account. Enter your login (personal account number) and password issued after the conclusion of the agreement. Click the "Login" button.

Important! There are different versions of personal accounts for interactive and satellite television.

After logging in, open the contact page to write a letter. The advantage of using the account is filling in less personal data. Contact center staff can find out information about the user through the account.

Short numbers and USSD commands for MTS information services

Example of entering short commands

Helpful information

• The number *111# provides a free, time-efficient and most convenient way to manage your tariff and telephone services.
• By dialing the following numbers *111*0887# you can find out the number that belongs to you.

Balance control numbers

• *100# Using this command, you can find out the balance of funds in your account
• *152# This command provides the opportunity to obtain information about the cost of the last 5 paid actions
• *100*3# Due to the set of data numbers and symbols, you have the opportunity to find out the debt on an account with a connected

Numbers for tariff and service management

• To find out the current tariff, dial *111*59#
• In order to find out the remaining traffic when the Internet option is connected, dial *217#
• *100*1# Using this command, it becomes possible to find out the balance of packages of minutes, SMS, MMS, previously included in the monthly fee for MTS tariffs and services
• *100*2# This command provides access to the remaining packages of minutes, SMS, MMS for participants of promotions with a limited validity period
• *111*919# Number for managing subscriptions

Account replenishment and other features

• To top up your account using the provided bank card, dial *115#.
• To top up your account using dial *111*123#
• *110* number of the desired subscriber# provides the opportunity to send an SMS with a request to call back - “Call me back service”
• *116* number of the desired subscriber# provides the opportunity to send an SMS with a request to top up the account with another subscriber

MTS voice numbers

0887 – Find out your phone number. The call is absolutely free when you are in your home region.

0890 — MTS Contact Center. The call is free in Russia and in the UMC (Ukraine), MTS (Belarus) networks.

+7 495 766 0166 — MTS contact center for free calls from international roaming. The MTS operator also informs that all subsequent calls to emergency numbers are absolutely free, even if you are temporarily outside the country.

Emergency numbers

• 101 - fire protection
• 102 - police
• 103 - ambulance
• 104 — gas emergency service
• 112 — United Rescue Service.

Calls to emergency numbers are completely free worldwide.

Operating mode

Most support numbers are 24/7.

To receive a faster response, we recommend contacting:

• on weekdays from 8:00 to 22:00;
• on weekends from 11:00 to 18:00.

During the specified hours, all dispatch service employees work on the telephone. When the line is loaded, the service responds automatically until one of the dispatchers is free. You can order: after listening to the voice menu, dial 2, then 0. They will call you back within half an hour.

The consultant has the right to request personal data and ask 2-3 questions to identify the client. These measures are taken to protect subscriber privacy.

Response time and specialist competence

You can consult the contact center on any issue 24 hours a day. There is no charge for call minutes. The information system automatically alerts you on the most popular topics; to do this, you just need to follow the service instructions.

During the day, the wait for a connection with MTS staff will be 1-5 minutes, sometimes a little longer, since the majority of calls occur during daylight hours. From 22:00 to 08:00 robot operators can answer. The automatic service will provide complete information on the issue. If the desired result is not achieved and it was not possible to talk to the dispatcher, you should leave a request regarding the problem.

Alternative methods of communication

You can get the necessary information not only by calling the call center. There are other options for contacting technical support staff.

"Personal Area"

Through the personal account, the subscriber receives information about the account status, including statements of calls and expenses, and activates additional services. The “Personal Account” is intuitive and contains visual tips.

In the office you can:

• control costs;
• choose tariffs;
• disable/enable various options and services;
• control balance;
• find out news and promotions;
• find the addresses of the company’s service centers;
• see a list of answers to frequently asked questions;
• contact the operator via chat.

MTS Online chat for clients

You can get expert advice in a separate chat. The option is available on a computer or smartphone based on Android and iOS.

Contacting a specialist will not be difficult.

For this:

• from a smartphone dial *111*1006*1# or send an SMS with the REG code to 100 640;
• go to your “Personal Account”;
• click on the “Help” link;
• go to the chat in the upper right corner.

Employees will help solve problems regarding service, tariffs, types of services, withdrawal of funds, etc.

SMS center

Phone +7 916 899 9100 is a basic service for processing incoming requests. For a more detailed conversation, it is recommended to contact the manager directly. This can be done by calling the toll-free line or visiting the company's representative office. If the mobile phone is disabled from receiving SMS from the operator’s website, then the phone will not receive a response notification.

Communities on social networks

Users of social networks just need to find the MTS company group and write a message on an issue of interest. The consultant will definitely respond to all messages.

Official pages on social networks:

• Facebook - facebook.com/mts;
• “VKontakte” - vk.com/mts;
• Twitter - twitter.com/ru_mts;
• “Odnoklassniki” - ok.ru/mts;