Hotline Tricolor TV. Possible options for communicating with technical support.

In this article I will tell you how to contact Tricolor support via phone and other communication methods: chat, request and email.

Before contacting technical support, try to solve the problem yourself using articles and video instructions.

All Tricolor errors and ways to solve them

If you couldn’t figure it out on your own, that’s okay: support staff will help with any questions.

Have the following information ready in advance so the technician can identify you and your equipment:

• Receiver ID or service agreement number.
• Full name of the person who signed the contract.

What can you find out over the phone?

Specialists are contacted in the following cases:

• To clarify the list of possible services and help in switching service packages.
• Setting up equipment, troubleshooting errors and problems in the system.
• If the subscriber does not know how to use his personal account, pay for television online.
• Resolving issues regarding the installation of receiving equipment.
• Subscriber ID determination.
• Resolving issues that arise when concluding a subscription agreement.

The satellite TV operator will answer these and other questions.

How to file a complaint against Tricolor TV

Due to numerous requests from readers, who were literally inundated with letters and comments about where to “complain” about the Tricolor TV company, and how to properly format such a letter, in this article we will give an example of such a letter. The letter was written by one of our readers and left it in the comments. Perhaps this is a completely suitable text option for this case.

The complaint can be sent here: “Federal Service for Supervision of Consumer Rights Protection and Human Welfare”

Example of letter text

Dear administration! I have been a subscriber of Tricolor TV (CJSC NSK) since 2013.

The agreement that I concluded with them clearly states that: “Access to the “Basic” package is provided to all Subscribers free of charge and is valid for the entire service life of the receiver.” This package contains free all-Russian TV channels.

On July 13, 2015, the Russian government law (257-FZ) on the media was issued, where it is written in black and white: “The Ministry of Communications and Mass Communications of the Russian Federation has approved a new list of free all-Russian TV channels. This list includes 20 TV channels.”

Today, Tricolor TV (CJSC NSK) provides free of charge only four channels that are not included in the list of approved ones:

1. “Infochannel” 2. service “Telemaster” 3. promo “TV-TV” 4. promo “TV-TV2”

In the next new agreement of Tricolor (ZAO NSK), which I did not sign, “legal tricks” are already spelled out with the essence: “if you haven’t paid the subscription fee of 1200 rubles per year - you are not a client and you do not claim anything, including to free all-Russian TV channels guaranteed by the state in accordance with Law 257-FZ.” What if something happens in the country, and the subscriber, due to the arbitrariness of JSC NSK, does not see the warning and is not aware and gets into trouble?

After all, there is a Federal Law of the Russian Federation. Why do they violate it with impunity? The state gave them the opportunity to legally earn money and, at the same time, did not exempt them from non-compliance with the laws. If they do not comply with the laws, then let them leave the market. They will be replaced by others who will implement the laws of the Russian Federation.

I called technical support and asked where are the federal and free all-Russian TV channels? And they answered me: “To show free channels, you need to pay for the “Unified” package!” There is an IMPOSION OF THE SERVICE (they are forced to buy paid channels to watch free ones).

Based on Law 257-FZ and on the basis of their agreement signed by many subscribers, I ask you to oblige Tricolor TV (CJSC NSK) to provide absolutely all free all-Russian TV channels included in the approved list of the Russian Federation truly free of charge, without the “frills” of imposing services with the rest of the channels of the package “Unified” for 1200 rubles per year.

Virtual assistant Trikolov TV.

The website has a special chat for consultations with specialists:

This method allows you to quickly get an answer to your question. If the subscriber cannot identify the problem, the operator will help him with leading questions.

Online call on the company website. The subscriber can call the operator online; he only needs to connect a microphone to communicate with him.

An additional way to seek advice is to fill out a technical support form. With its help, a request is created with a question, wish, criticism, a topic is selected and other necessary fields are filled in. The response to the request is sent to the client’s email address. This method is used if the problem is not urgent and does not require an immediate solution.

In addition, answers to popular questions are provided in the question-answer section on the company’s website.

Alternative methods of contacting Tricolor support

During the period of mass errors and maintenance work, all operators are busy due to the large number of requests.

If you encounter a similar problem, then contact specialists via the Internet:

1. Online chat with support on the official website - https://www.tricolor.tv/
2. Call online from a computer or phone - https://zingaya.com/
3. Contact WhatsApp number
4. Leave a request for technical support using the form - https://public.tricolor.tv/
5. on social networks: Odnoklassniki, Facebook or Viber.

When contacting online chats, introduce yourself and provide your Tricolor ID so that the employee can see information about your account and equipment.

What you need to know to apply to a joint venture

In order for the operator to help, he needs information that will allow him to identify the caller among registered subscribers. So, when contacting technical support, you need to know at least a few of the following parameters:

• the surname of the person with whom the subscription agreement was concluded;
• contract number;
• Receiver ID;
• smart card number.

Advice! If the reason for your request is television broadcasting failures or problems with equipment, you need to check the receiver model in advance. If there is an error in the payment details, you should have a receipt for payment for teleservices on hand.

Contacts for legal entities

Legal entities wishing to enter into a subscription agreement with Tricolor TV can find all the necessary information on a website created specifically for this - https://biznes.tricolor-centr.ru . You can also call the number or send an email

There is a special address for TV channel producers and distributors - For questions regarding advertising, you should write to

Help with antenna

Problems with satellite antennas are one of the most common and difficult to solve for obvious reasons (not every user has the opportunity to interact with an installed antenna at any time without risk).

But the telecom operator will help you deal with the problem antenna, if possible, or give recommendations for someone who is ready to fix the device or remove snow stuck to it (usually this is the problem).

You can contact the operator at any time, but keep in mind that technical support will not be able to help during scheduled work. Planned technical work necessary for the correct operation of the equipment in the long term is always announced in advance, and is also indicated by the company using a special banner that will appear on the screen instead of the TV channel program.

Write to social media networks

Don’t forget about the existence of social networks, which you should also use. Therefore, we will give several recommendations that you can actively use.

"In contact with"

The most popular way is to use the VKontakte network. To do this you need to do the following:

1. Follow the link: https://vk.com/tricolor_tv .
2. In the window that opens, you should first join the group and then write to the community.

Please note that the response time will be indicated immediately on the page, so you will not be left in the dark.

Facebook

Even though this social network is not that popular, you can use it as an option. To do this you need to do the following:

1. Follow the link: https://www.facebook.com/tricolortv .
2. In the new window, you just need to click on the “Message” item and fully describe the entire problem. And then all that remains is to wait for the answer.

In this case, there is no response time information available, so a much longer wait may be required. But usually support responds as quickly as possible.

"Classmates"

And this is another popular social network, which will not be so difficult to use. Simply use the following recommendations:

1. Follow the link: https://ok.ru/tricolor.tv .
2. In the window that opens, just click on the “Write” item and write down the problem in full. Then you just have to wait for an answer.

IMPORTANT! To use one of the options for writing a question on social networks, you will need to have an account. If you don’t have one, then it’s better to register, otherwise the system will not let you write a message.

Tricolor hotline number is free

The Tricolor provider has a single hotline that operates around the clock. Subscribers will call the phone number 8-800-500-01-23

By calling the specified number, subscribers can receive the following information:

• latest news from the provider;
• new channels, the ability to connect them;
• about promotions on tariffs and channel packages;
• payment options according to the tariff plan;
• about connecting Tricolor (price, date of possible visit of the technician for connection);
• TV channel broadcast schedule;
• get advice on setting up receiving equipment;
• order viewing of films for a fee.

Also, when calling a number, subscribers can make their suggestions, express dissatisfaction with the service, etc.

How to call a specialist home

In order to invite a Tricolor TV specialist to your home, you can proceed in two ways:

• contact the sales office or service center directly;
• create a request through the support service.

The second option is especially convenient if the user does not know where the nearest Tricolor support center is located. The operator will find the required address and send the application.

To make a call, it is preferable to call 8 (495) 943 95 00. You can also write that a visit from a specialist is required by email.

Important! It should be remembered that calling a technician is a paid service.

Addresses and telephone numbers of Tricolor offices in Kazan

The easiest way to find out the current addresses of Tricolor branches in Kazan is to visit the official website. Here you will find information not only about the provider’s main office, but also about partners and dealers. All this allows you to quickly find the necessary contacts and use the services of a satellite operator.