Television is the main source of information. There are digital and analogue broadcasts. The most common satellite transmission of television signals.
In this case, complex electronic equipment is used: a satellite dish, a transcoding device, a receiving unit. Sometimes devices malfunction or fail.
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Tolya Tricolorovich
Expert in repairing receivers and setting up Tricolor TV channels.
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It is necessary to monitor the condition of the equipment and maintain its performance.
What is the Tricolor information channel?
An info channel is a television program containing information about changes in the broadcast of television channels that are included in a certain package of paid services; holding special offers, promotions, competitions, introducing new services, describing the upcoming update. In addition to all this, the information channel has its own entertainment channel.
Entertainment programs are divided by age 0-3 years, 3-9 years, 9-16 years, 16+. Even if the broadcast of television programs has stopped, the information channel is available at any time.
How to reset user settings
The function of resetting the settings to those set by the developers themselves is one of the most useful functions, since with its help you can fix a variety of system failures.
To use this option, you must follow these steps:
After you confirm the reset, the receiver will begin rebooting the system, and all settings will return to what they were automatically set before you made the changes.
Very often, this option allows you to completely get rid of system failures. So the boring phrase “No signal” is replaced by pleasant images of an HD TV channel.
However, now for normal operation of TV channels you need to configure the channels by requesting auto search. So Tricolor TV itself will search for everything you need, and you will only need to save the TV channels.
Very often, in cases where the period of paid work ends, the system automatically sends basic channels to the bottom of the list. For most subscribers, they appear starting from the one hundred and first TV channel.
Why does Tricolor only show the info channel?
If you only broadcast an information channel, then there are a number of reasons for the blocking or absence of TV channels. The reasons may be software failures, surges in signal reception (incorrect signal focusing), or expiration of paid services. These problems will result in the broadcasting of an information TV channel only.
The main reason is incorrect installation of the smart card in the slot of the receiving device. The second is the end or incorrect activation of packages.
Expert opinion
Tolya Tricolorovich
Expert in repairing receivers and setting up Tricolor TV channels.
Ask me a question
Carry out your own diagnostics, try to identify and eliminate the cause. This is the fastest method for restoring TV channels. The load on the service center is reduced.
Possible reasons
Any digital devices periodically malfunction.
Causes of malfunctions:
- Bad weather conditions (wind, snowstorm, heavy rain). This factor reduces the focus of the signal transmitted by the satellite to the transcoding device.
- Incorrect installation of the smart card in the receiver slot. It is necessary to install the card on the correct side until the contacts close.
- Software glitches. Update your programs periodically.
- Problems with digital equipment.
- Expiration of paid packages.
IMPORTANT! If you cannot identify and fix the problem yourself, you should contact technical support.
How to fix
To fix the problem, you must first identify the problem. We begin the inspection with the receiver. When turned on, the receiver indicator lights up - the receiving device is working properly. If the indicator light does not light, you should restart the device. Press the power button for 3-5 seconds, turn off the device, wait 30-40 seconds, start the equipment.
Helpful information! The receiver does not start - the power supply is faulty.
If everything is in order with the receiving device, then we move on. We inspect the connecting cables (from the receiver to the decoder, from the TV to the receiving device). If problems with the cable are detected, the cord should be replaced.
The next reason may be the wrong choice of input signal on the TV. AV (if you have three tulip wires installed) or HDMI (if one black wire) signal transmission must be installed. Set the correct signal input.
After checking these points, you should pay attention to the satellite dish and the receiving decoder. After a strong wind, snowstorm or rain, the direction of the receiving head may be lost, the bolts securing the satellite antenna brackets may become loose, and the direction of the signal from the satellite to the decoder may become unfocused.
If all equipment is functioning properly, then you should pay attention to the receiver software and installed updates.
IMPORTANT! Update the receiving device programs in a timely manner so that all channels are broadcast properly.
If the message “No Signal” appears, there is a problem with the receiver or TV. It is necessary to reboot the receiving device, reset to factory settings, search for channels, update the software.
Go to your personal account on the official website of Tricolor TV. View payment status, expiration date of paid services, and activation of paid packages.
Why is there a picture on all frequencies, but it says “No signal”?
Most users of Tricolor TV satellite television are faced with a problem when there is a program on TV and suddenly the picture freezes, and “No signal” is written on the screen. You shouldn’t immediately panic, but first of all, look out the window and watch the weather. This inscription indicates the loss of the broadcast signal. Possible reasons for the loss of resource may also be mechanical damage to the antenna or its poor tuning.
What to do?
To identify the cause, you can use the F1 button on the control panel, which determines the signal quality. When its level is less than 70%, then:
- The reason lies in bad weather conditions. As soon as the weather settles, the signal will return.
- Broadcasting is interfered with by incorrect installation of the antenna or tall trees growing in front of the house. To troubleshoot signal problems, simply move the dish to a suitable location.
- Incorrect antenna settings, as well as damage to connecting cables, can be repaired yourself or you can call a specialist to your home.
The absence of a picture on the monitor may be due to technical problems on the part of dealers. You will need to call support.
When the signal level exceeds 70%, you need to:
- restart channel search;
- reboot the tuner's power supply;
- reset existing settings to factory defaults.
To restore broadcasting, the instructions described above are usually sufficient.
Where to turn if you can’t solve the problem?
If you cannot independently identify and fix the problem of channel broadcasting, then you need to contact the Tricolor TV service department. On the official website of the company, visit your personal account. On the Internet resource you can get a free consultation and information about possible causes and ways to eliminate them.
The contact phone number is listed on the organization's website.
Mandatory check of system operation on Tricolor
For such cases (when there is some kind of system failure), a reboot is provided. So it's better to restart the device first. Perhaps after this it will begin to work properly. You need:
- Turn off the system completely.
- Wait five to ten minutes.
- Connect to power supply and turn on the device.
Often, after these actions, system failures disappear.
If rebooting does not help, you need to check whether the main information channel of Tricolor TV is working (it should function around the clock). However, it is possible that even when you turn it on, the “no signal” window suddenly pops up. For what reasons could this happen?
If even the Tricolor TV information channel does not function when you turn on the TV, then most likely the settings have gone wrong. In such a situation, the easiest way to fix problems is to reset the settings to those set by the developer himself. With this function, the signal will be restored, so the TV channels will work again.
Software update problems
This is also the reason why tricolor does not show free channels.
In cases where subscribers do not update the software in a timely manner, Tricolor TV does not guarantee proper operation of the system. Therefore, in order to avoid problems when viewing channels, it is recommended to regularly update the software.
Because of this, problems arise when watching not only free, but also paid channels when the payment period has not yet expired. So don't forget to update your software when new software comes out.
As you know, after the end of the paid subscription period, the Tricolor provider must continue to supply the client with ten free TV channels. However, sometimes it happens that Tricolor TV does not show free channels. What happened? Do I need to immediately call technical support or can I fix something myself?
Start diagnostics from the very beginning. By consistently and methodically checking each section of the circuit from the television studio to the TV screen, you can solve most problems with Tricolor without resorting to outside help. Which is not always fast and most often not free.
Why doesn't the basic package work?
Phrases like “No signal” and “No access to channels” may also pop up due to the fact that the company has simply changed the package of free channels and the price for the services provided.
Don’t forget that every company changes the cost and range of its services from time to time, including Tricolor TV. In 2015, HD tariff packages were changed. For example, if you previously used, “Maximum HD” and others, now you will automatically switch to another tariff - “Unified.
In addition, Tricolor TV has completely reviewed and changed not only tariff plans, but also the cost of services. Now, as before, subscribers cannot install a package that costs six hundred, nine hundred or one thousand two hundred rubles. Now you can choose only one package of HD channels for one thousand two hundred rubles. This cost is set for both obsolete and current equipment.
However, there are some differences. In cases where the subscriber does not want or cannot pay the entire cost of services at once, he is given the opportunity to pay in small amounts. To watch TV channels in HD quality for six months, you need to pay six hundred rubles, and for nine months you need to pay nine hundred rubles.
Keep in mind!
In 2015, the Tricolor TV company officially announced that if the service period paid for by the subscriber expires, there is no guarantee that he will be shown free channels in HD quality. Previously, their essential functioning was described in detail in the Tricolor TV document, but now this section has been completely removed from the contract.
So keep in mind, if you have not paid for the work of TV channels on time in the amount of one thousand two hundred rubles, then it is quite possible that you will not be able to watch even free channels, since when you turn them on, a window will pop up with the phrase “No signal.
How to restore factory settings
According to the instructions, resetting the settings to factory settings is recommended in all problematic situations with Tricolor. Open the menu, find Settings, enter your PIN. After that, select Factory settings and confirm your choice. A warning appears indicating that all user settings are about to be reset. Confirm your decision again. The receiver will reboot within ten or fifteen seconds.
Now you need to specify your region and re-automatically search for channels. Once all working channels have been found, save the current settings.
Note. If by this time your paid service period has already expired, paid channels will no longer be shown, and free ones will be relegated to the very end of the list. Therefore, if you do not immediately find the usual free channels at the beginning of the list, most likely they were automatically moved to the end. Now look for them after channel one hundred and one.
If there is still no signal after resetting the settings, you need to check the path from the dish to the receiver - has there been a break in the cable connection? If the wires are in order, the installation and orientation of the plate itself could be disrupted. Try to reorient the plate yourself according to the instructions, or, if you don’t know how to do this, call a service technician.
