Tricolor TV info channel how to turn it on

Tricolor shows only the Info Channel - this happens infrequently, since errors that usually occur deprive subscribers of all available broadcasts at once, including basic and system ones, but the mentioned problems sometimes overtake users. The first thing to do in this situation is to calm down, not to panic, not to rush to conclusions and decisions, but to calmly think about what happened.

To understand the disappearance of almost all broadcasts and channels, you need to understand how the Infochannel differs from other TV channels, know the possible causes of difficulties and understand what to do in order to consistently check and eliminate all existing sources of trouble.

If what has been said seems too complicated to TV viewers, and information about independently repairing and diagnosing television equipment is unnecessary, you can use an alternative solution. Clients of a satellite company can immediately call the provider’s contact center and ask consultants when the broadcast will be restored. But you should be prepared for the fact that serious failures leading to the mass disappearance of airwaves from a large number of clients lead to the fact that a large number of people are trying to reach the operator at the same time. As a result, the support service does not have time to answer all calls, and subscribers have to wait for an answer.

What is the Infochannel from Tricolor TV?

Before you find out why Tricolor shows only the Info Channel, and other channels are not available, you should figure out why the mentioned broadcast was created and what it is.

Without going into details, it turns out that the information channel was created to notify customers about important changes in broadcasting and reports on significant news. Its features include:

messages about the need for updates;
records about the appearance of new TV channels and changes in packages;
warnings about preventive maintenance;
an offer to download the update and install the current version of the software (if the user agrees, the automatic firmware process begins).

That is, the main purpose of the described broadcast is to write to subscribers about upcoming innovations and warn about changes. The notification is supplemented by several technical functions that are used occasionally when they cannot be avoided. That is why access to it is maintained even when other TV channels, including free ones, are blocked.

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Tricolor television is a broadcast of channels from a satellite. The provider provides its subscribers with high digital quality television broadcasting and a very wide choice: more than 900 channels in dozens of different packages - children's, adults, sports, educational, for movie buffs and music lovers.

However, due to weather conditions, technical problems or incorrect operation of software products on the network, the setup of Tricolor channels may be disrupted. Resuming broadcasting will not be difficult if you have at hand detailed instructions for setting up channels on your TV.

What channels and genres are there?

More TV's content is varied. There are categories for viewers of different ages and interests.

Movies (more than 500 movies are available on the platform, dating back to 1974, in various genres):

show;
fantasy;
fantastic;
horror;
thriller;
stand up;
sport;
special project;
adviсe;
family;
rom-com;
romance;
reality;
entertainment;
trips;
psychology;
psychodrama;
adventures;
informative;
action-packed;
musical;
youth;
Fashion & Style;
Mystic;
melodrama;
cooking;
crime;
beauty and health;
space;
short film;
comedy;
concert;
historical;
interview;
dramedy;
dramas;
dramas;
documentary;
detective;
military;
Western film;
action movie;
biography;
anime;
arthouse;
18+.

Series:

Russian;
American;
Turkish.

Cartoons:

family;
musical;
Soviet.

Show:

reality;
culinary;
Fashion & Style;
beauty and health;
sports.

Fans of UFC mixed fights will find official live broadcasts and recordings of tournaments in Russian.

More TV also offers subscribers access to 32 TV channels. These are live broadcasts and all content of TV channels of holdings:

National Media Group;
VGTRK - STS;
Home;
STS Love;
REN TV;
Fifth Federal and other channels.

How to check the signal on your TV

Here are the main reasons why channels are included:

Weather (wind, clouds, heavy precipitation);
Equipment position;
The need to update the software;
Late payment for services by the subscriber;
Changes to Tricolor packages;
Changes in channel reception frequencies;
Damage to the receiver or antenna.

If all the channels on your TV have disappeared or you notice that some of them are lost, the first thing you need to do is check whether the signal from the Tricolor TV antenna is well received. To do this you need to perform 2 steps:

On the remote control, find the info banner button “i” and press it 2 times.
2 scales should appear on the television display: signal level and reception quality. Their values should be more than 70-75%.

If the signal scale is high, then the problem is not in satellite broadcast reception, but if the signal level is weak, then it is worth checking the position of the antenna.

Quite often, when installing a satellite dish on their own, users do not check the signal level and watch television with poor reception quality. There are three main criteria for proper plate placement. This:

Unobstructed view of the satellite - there should be no obstacles in the form of high-rise buildings, trees or construction equipment on the visual line connecting the antenna to the satellite;
Correctly constructed azimuth - the angle between north and the satellite dish must be determined using a compass and a special table, which can be found on the provider’s official website;
Correct position of the device - the angle of inclination of the offset antenna also affects the quality of signal reception; it does not always have to be installed strictly vertically; in some areas the dish will have to be tilted back or forward, or moved to the side.

When you entrust the installation process to a qualified technician, he uses professional equipment and specialized software products that help him quickly and accurately determine the correct installation location and adjust the position of the antenna itself.

But when installing it yourself, it is better to use the free Satellite Antenna Alignment program, which will help you correctly determine the azimuth and angle of the position of geostationary satellites located on the line, depending on the geographic location of your place of residence. The antenna should be located either on the external wall of the house or on the roof of the building, but not inside a glazed balcony or under the slope of the upper inclined structural elements of the building.

Please note that even with a weak signal level, television from Tricolor can work, but the channels will disappear if weather conditions are unfavorable (precipitation, cloudiness, heavy winds, etc.).

Movies and TV series

Recovering a missing broadcast

If you cannot restore the full list of Tricolor TV channels by resetting the settings, then you can try updating the settings of the antenna equipment. This method is used for TVs with a built-in receiver.

The provider broadcasts from four satellites (Eutelsat 36B and Eutelsat 36C, Express-AT1, Express-AT2) on 21 frequencies, with two polarization options on different satellite transponders. Each TV channel has its own broadcast parameters. The list of all transponder channels and frequencies of Tricolor TV channels is given in the table:

List of channels of the Unified package

All-Russian (22)

First channel
First channel HD
Russia 1
Russia 1 HD
MATCH!
NTV
Channel 5
Russia K
Russia 24
Carousel
OTR
TVC
Ren TV
Saved
STS
Home
TV-3
FRIDAY!
Star
World
TNT
Muz TV

Sports (12)

MATCH! HD
"BOX TV"
"Live!"
"Tonus TV"
Russian Extreme HD
Horse world
MATCH! ARENA HD
MATCH! FIGHTER
MATCH! GAME HD
MATCH! OUR SPORT
KHL TV channel
KHL HD TV channel

Educational (30)

Doctor
GO!
"365 Days of TV"
"Time"
"Living Planet"
"Top secret"
"Teletravel"
"Techno 24"
Animal Family HD
English Club TV
Eureka HD
Nat Geo Wild HD
NatGeoWild
National Geographic
National Geographic HD
RTD
Teletravel HD
Travel+Adventure
Travel+Adventure HD
Zoo TV
Country
Story
My planet
Nano
NTV Pravo
Weapon
First Vegetarian
Planet HD
TV channel "Science"
Dog and Co.

Radio stations (48)

Vesti FM
Lighthouse
Radio Russia
"Radio of Native Roads"
Marusya FM
New Radio
Radio FINDER
Radio Rus
Sports FM
"Resurrection"
"Radio 107"
"Country FM"
"Chăvash En"
Comedy Radio
DFM
KAVKAZ MUSIC
Love Radio
MAXIMUM
Autoradio
City of Petrov
Road Radio
Europa Plus
Culture
Max-FM
Fashion radio
Orpheus
Radio "Vesna FM"
Radio "Vostok FM"
Radio "Komsomolskaya Pravda"
Radio "MIR"
Radio 7 on Seven Hills
Radio ENERGY
Radio Romantika
Radio Vanya
Radio Dacha
Radio For Two
Radio STAR
Radio Monte Carlo
Radio record
Radio Rox
Radio Chanson
Radonezh
Retro FM
Russian radio
Taxi FM
Hit FM
Humor FM
Children's radio

Info channels (6)

Info channel "Tricolor TV"
"TV instructor"
Promo TV
"TV Search"
"TV-TV"
"TV2TV"

Entertainment (31)

2x2
Che
7 tv
Channel 8
Game Show
LUXURY HD
Auto Plus
Joke TV
Beaver
Food
Food Premium
Kaleidoscope TV
KVN TV
Kitchen TV
Mother
NTV Style
Hunter and fisherman
Hunter and fisherman HD
Time TV
Sundress
A country
STS Love
TDK
TV channel 360
TV cafe
TNT HD
TNT4
YU
TR!CK
TR!CK HD
Fashion One HD

Regional (22)

"TV Gubernia"
"Arkhyz 24"
"Dagestan"
"Lipetsk Time"
"OTV"
"First Yaroslavl"
"Saint Petersburg"
"SvoeTV. Stavropol Territory"
"North"
"Union"
"TNV-Planet"
"Chăvash En"
BST
Grozny
DON 24
INGUSHETIA
World of Belogorye
Moscow 24
Nika TV
TRO
Yamal Region

Information (12)

"TOGETHER-RF"
"Tsargrad"
CNN International (CNNI)
Deutsche Welle
France 24
NHK WORLD TV
RT
TV5Monde
Euronews
World 24
RBC
Izvestia TV channel

Teleshopping (8)

"Discount"
"Jewelry"
LEOMAX
Shop & Show
SHOP24
Shopping Live
Top Shop
Jewelry Fashion

Musical (23)

"HEAT"
"Radio Country FM"
"Shanson TV"
1HD Music Television
ACB TV
BRIDGE HD
BRIDGE TV
BRIDGE TV CLASSIC
BRIDGE TV DANCE
Europa Plus TV
HITV
MEZZO
MEZZO LIVE HD
MTV Hits
MTV Rocks
RU TV
RUSSIAN MUSICBOX HD
VH1
A minor TV
Music of the First
OUR TV
RUSSIAN HIT
TNT MUSIC

Movies and TV series (33)

"MOVIE DATE"
"Our Favorite"
"TOCHKA TV"
Spike HD
NTV Serial
Phoenix Plus Cinema
"KinoPremium HD"
Action HD
Film screening HD1
Film screening HD2
Film screening
FOX HD
Fox Life HD
FILM COMEDY
KINOMIX
Russian detective
MEN'S CINEMA
"Home Cinema"
MOVIE SERIES
INDIAN FILM
Zee TV
NST
Russian novel
Russian bestseller
House Cinema Premium HD
FOX
Fox Life
Bollywood HD
NATIVE CINEMA
OUR NEW CINEMA
Paramount Comedy
"Our Film Novel"
"Our Detective"

Children's (2)

Disney
My joy

What is an “info channel” from Tricolor TV

The information channel (IC) corresponding to button 0 is a program available on all configured receivers. It serves as a kind of indicator of equipment installation. If the info channel starts, it means there is a connection with the receiver, the antenna is connected and aimed at the desired satellites. So even when Tricolor does not show any channel except the info channel, there is good news: the equipment is working properly.

IR is included in the basic TV package and is provided free of charge. The company broadcasts advertising and informational messages here. In the running line and on the main part of the screen, short instructions on how to fix problems, pay bills, and hotline phone numbers for contacting support specialists are displayed.

Why don’t they show channels on Tricolor TV, except for info channels?

Of the possible reasons why Tricolor shows only the info channel, the company names 6.

The equipment is not registered and/or activated. Register on the operator’s website https://public.tricolor.tv/#Registration/NetAbonent, if you have not done so already, and confirm the data. Passport documents will be required, >If you were unable to find out why the broadcast was suspended, call the hotline by phone or directly from the website. Specialists will help you carry out an initial diagnosis, ask about the frequency of the problem and recommend a professional for a solution.

All free channels, including federal ones, are completely missing.

Channels 1 to 20 are allocated to the basic Tricolor broadcast package. It is free and available to users by default. One of the reasons why the first 20 channels on Tricolor TV disappeared may be the provider’s policy described in the service agreement.

Important! If a subscriber buys a card with a limited, usually seven-day, validity period, after its expiration without depositing money into the account, the basic broadcast will stop. Also, the system does not show free federal channels if the contract is unilaterally terminated by Tricolor.

But the most common cause occurs in the user's equipment. If the card is installed incorrectly, federal channels always do not work. To make sure this is what is causing the problem, you should:

press the Menu button on the remote control;
select the Conditional Access or Status section;
make sure that the identifier field contains a digital code.

The method for entering the desired menu section may differ for different receiver models, but is always outlined in the device’s operating instructions. If the set-top box says that the smart card is not inserted, it should be checked and reinstalled. To do this, turn off the receiver. The carrier is pulled out of the socket, the contact pads of its chip are inspected and, if necessary, cleaned.

The card should be inserted according to the instructions for the equipment. The usual technique is with the side with the arrow up, in its direction, tightly and all the way into the socket. After turning on the receiver, you should check again whether the identification media has been detected.

Tricolor TV only shows the info channel: what to do?

When Tricolor does not work and only the info channel remains active, proceed according to the following scheme:

turn off the set-top box, unplug it and leave it in that position for half an hour. Evaluate the cable that goes from the receiver to the TV;
remove the smart card, inspect for damage and wipe the chip contacts. Check the date of manufacture with the expiration date of the warranty. Most often, cards work for 3 years, and then need to be replaced;
install the IC in the slot, start the receiver;
check whether the period of service provision has been paid for. If necessary, top up your account;
reset settings to factory defaults, update activation codes and firmware. For the latter, turn on channel 333, wait for the notification asking you to install the latest version of the software and confirm the action.

What devices can be viewed on?

A TV is not the only equipment that makes it possible to use the More TV service and watch movies and TV series. The developers provide synchronization of subscriptions on multiple devices.

But not all equipment is capable of reproducing content. There are certain requirements for device assembly and applications.

PC or laptop:

Google Chrome - version 64 and higher;
Yandex.Browser - version 18 and higher;
Opera - version 51 and higher;
Mozilla Firefox - version 53 and higher;
Apple Safari - version 10 and higher;
Microsoft Edge - version 44 and higher.

Phone or tablet:

iOS - version 10 and higher;
Android - version 4.4 and higher.

TVs with Smart TV function:

for devices running Tizen OS, the production date must be no earlier than 2015;
Apple TV set-top boxes require a device version of at least Gen 4;
All other plasma panels require 7 Mbit/s internet.

How much does the Basic package cost?

This item can surprise even the most demanding client. type are provided completely free of charge. The user will need:

Purchase special technical equipment from an operator, dealer or a third-party authorized store;
Install and configure it;
Go through the account registration process and insert a smart card;
Start the TV and enjoy watching quality content.

As mentioned earlier, you can supplement your subscription with one of the additional packages at any time. Here you can note:

“Unified” with the possibility of receiving a discount for the first year of service. For 1,500 rubles per year of use, the client will have access to 220 channels, of which 39 are broadcast in high quality;
“Extra” is a version expanded to several channels with the possibility of subscribing for half a year. For 365 days you will pay 2000 rubles, for 1800 – the price is 1200 rubles;
"Children's" is the best choice for your child. 19 thematic channels, 2 of which are in HD format, diversify your leisure time. Annual maintenance is 1200 rubles. The service can also be activated for a month, in which case 200 rubles will be debited from the personal account balance.

How can I cancel my subscription and get my money back?

If the user wishes to refuse the service, he has the right to disable the subscription at any time. The process can be performed via TV or phone.

It is a mistake to assume that deleting an account will cancel the service. The subscription is linked to your Google Play, App Store or More TV account. Funds will not stop being withdrawn from the specified card automatically on the set day.

In the first case, the algorithm of actions is as follows:

Open the More TV application, designed specifically for TVs with Smart TV function.
Log in using your security data (password).
Find the “Subscription” section. Next, click “Disable auto-renewal”. From next month there will be no charges.

A subscription can be canceled via a smartphone as follows:

Go to the Play Market (in the case of an iPhone, the App Store).
Find the “Subscriptions” section. A page will open on which all active ones are visible class=”aligncenter” width=”723″ height=”482″[/img]
Find More TV in the list and click on the “Cancel” button.

If the cancellation was not made at the end of the period (when the subscription expires), it is possible to receive a refund for the unused time. The resource will return the remaining money to the card.

If problems arise with disabling a subscription or when money is debited after canceling the service, the user can always contact the service specialists.

There are several options: