Every modern TV today is equipped with a new and useful function - “Smart TV”. This option allows you to view videos, web pages, pictures on TV without using computer technology, as well as listen to music online.
Like all equipment, TVs with the “Smart TV” option can sometimes slow down and malfunction. Of course, if such problems in functioning begin, then you want to know: “Why is Smart TV slow?” The answer is often hidden in the TV settings, so it is important to know how to do this for Samsung, LG and Philips TVs. However, today there are often cases of failures when watching videos due to:
- Internet speed;
- memory loaded with a large number of widgets;
- cache, built-in web browser;
- need for software updates.
You should understand the listed reasons in more detail and how to solve them.
Internet and its connection to the device
Indeed, many Smart TV owners claim that they had problems watching videos due to an incorrect Internet connection to the TV.
The simplest and most understandable option for connecting to a local network is through a router. Everything is simple here. You need to enter the menu, select a connection via Wi-Fi and enter your username and password. The device connects instantly. If you encounter difficulties connecting and a window appears on the screen: “I can’t get network settings,” then it is advisable to update the router firmware.
Problems may also occur when connecting the network cable. In this case, everything will depend on the provider and the protocol it uses. Most providers today provide dynamic IP, but if the protocol is PPPoE, PPtP, L2TP, then you need to enter a username and password to connect the device to the network. You can only find out such data from the provider’s manager when calling at home or through a phone call. Simply by connecting the cable, the Internet will not appear.
Freezing when working on the Internet
If the TV begins to freeze when watching videos over the Internet, using installed applications, or while surfing through a browser, the causes of the malfunction may be the following:
- low Internet signal transmission speed;
- incorrectly configured connection via router or Ethernet;
- TV memory is full;
- The cache is full due to regular browser use.
To fix the problem, you need to clear the memory of the television receiver: remove unnecessary applications, clear the cache, etc. If the equipment is connected via Wi-Fi, you should try reconnecting it via Ethernet, this helps increase the speed. If the connection settings were established automatically, you need to manually connect the TV receiver to the Network.
Device Settings
If there is a child in the family and he was playing with the remote control, something was “clicked” because of which the TV stopped functioning normally. You should perform a factory reset. This feature is available on all Smart TVs.
We hope that the above examples of solving problems with braking will help. Of course, if the device’s memory is full, then try to delete unnecessary widgets, or better yet, reset the settings to factory settings. Use the built-in web browser less often. It is advisable to periodically clear the cache in your browser.
Remember, if the above examples of solving the problem did not help, contact technical support from the manufacturer!
Currently, TVs with the Smart TV option are extremely popular among consumers. Using this function, you can watch movies, images, web pages directly on TV and listen to music online. In addition, users can synchronize it with a smart home system, since the TV has built-in USB connectors and much more. Smart TV has quite a lot of advantages, but there are also disadvantages. The most common disadvantage is frequent errors in connecting to the Network. And this article will tell you why the Internet slows down on the Samsung Smart TV and how to solve the problem.
The remote control does not respond
Lack of response from the remote control can be caused by various factors.
First of all, check the condition of the batteries on other equipment. Perhaps they are out of order and need to be replaced with new ones. If the battery capacity is low, the remote control buttons may not immediately respond to pressing, and therefore the user begins to suspect that the remote control is not working.
You can also check the operation of the remote control using the camera on your smartphone. Each device has an infrared sensor that provides a command signal. You need to place the remote control with the indicator facing up above the camera and try pressing the buttons. If there is a signal, it is immediately visible on the display - the sensor lights up.
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If there is no signal, then the remote control does not work and needs to be repaired or replaced.
In most cases, when the Samsung Smart TV freezes and the remote control does not respond, the remote control is the reason. Take it to a service center, where specialists will quickly help solve the problem.
Reasons for Internet slowdown
Most consumers are faced with the fact that their Internet freezes on their Samsung Smart TV, namely video/music, and the loading of web pages is interrupted. Most often the problem lies in the TV settings.
Common reasons why the Internet on a TV slows down:
- There is a slow internet connection to the TV or no internet at all;
- a huge number of widgets are loaded, which take a lot of memory;
- overloaded browser cache;
- The TV software has not been updated for a long time.
Clearing cache
Clearing the cache is another option to solve the problem. You will need the main menu, through which you can enter the browser and its settings. The column called “Cache Clearing” will be displayed separately. Confirm the action and rest for a few minutes, observing the process. If the problem is the cache, after these manipulations you will be able to watch videos as usual.
Internet and its connection to the device
Many users wonder why Smart TV is slow over Wi-Fi. The answer lies in the fact that perhaps the Network was not connected to the TV correctly.
- Wireless via Wi-Fi router. You need to open the “Menu”, where you select the “Wireless” connection option and write down the Wi-Fi password and login in the fields that appear on the screen. After these steps, the TV instantly connects to the network. If during the setup process a message appears on the screen that the device cannot connect to the network, it is recommended to update the router firmware.
- Wired using cable. When choosing this method, difficulties may also arise. The protocols used by the Internet provider play an important role here. It is more beneficial for the consumer to use dynamic IP by the provider, since you only need to connect the cable to the TV and in most cases the Internet will work automatically. But today, Internet service providers use the PPPoE, PPtP, L2TP protocols, which requires the user to enter a password and login to set up the Internet on TV.
Note! Users believe that connecting via a Wi-Fi router is much simpler and clearer than a wired connection.
Checking the antenna and signal strength
If, when using smart functions or connecting a DVD player, video playback on a large screen is correct, but glitches occur when watching TV shows or after advertising, then the culprit of the problem is a weak signal from the antenna.
To solve the problem, you need to check the antenna cable for integrity, since in damaged areas the signal is weakened due to losses. If necessary, replace the cable. You should also check the direction of the antenna towards the broadcasting station.
Advice! To strengthen the signal from a remote repeater, it is recommended to use an amplifier.
Old software
Almost all TV developers release software updates for Smart TVs. In order for the device to function properly, you need to periodically update its software.
But it happens that the updated version of the software for Smart TV cannot be installed due to the low speed of the connected Internet. In this case, you need to use a PC or laptop to download updates, which can then be transferred to a flash drive. After this, the flash drive with the data should be connected to the TV and the software should be updated safely.
Important! Updating software for Samsung TV is a very important process, since if you do not update the program, you will not be able to switch to the Smart TV function.
Software failure
It happens that the TV is successfully connected to the router, but the user is unable to switch to Smart TV. In this case, an error appears on the TV screen. And many Smart TV owners ignore most of the potential of this function, stopping at simply watching video from a flash drive or connecting a computer to the TV.
Often, the reason for the slowdown in the functioning of Smart TV is internal software errors. In this case, you need to update the TV's firmware. You can do this yourself by downloading a special program from the manufacturer’s official website. But it is important to remember that TV firmware is only possible if you have the latest software version.
Note! If you have doubts about the presence or absence of a system error, it is better to contact professionals who will help you set up access to the option.
Device setup
If you press random buttons on the remote control, the TV will not be able to work normally after such actions. Most often, this happens if there are small children in the family who really like to play with the TV remote control. If suddenly such a situation occurs, do not despair, since there is a function to reset the settings to factory settings. Fortunately, this option is available on all Smart TVs.
If your device does not have enough memory, you should delete widgets that are not needed. In addition, it is recommended to clear the cache at least occasionally, and even better, use the built-in web browser as little as possible.
Note! If all of the above did not help the TV owner cope with the problem on his own, then you should contact specialists at the service center, who, for a fee, will solve the problem of why the Wi-Fi on the TV is slow.
Wink: service reinstallation
- Open the “APPS” service on the Smart application panel by using the button in the center on the remote control.
- Select a non-working service from the list of applications.
- Hover your cursor over it and hold down the button in the center until the additional menu appears.
- This procedure can also be done using the “Tools” button and the “Reinstallation” item.
If everything worked out and the application is working, we enjoy the service, turn on the television and start watching a series or movie. If these steps did not help, and Vink on the TV for some reason does not work, we take the following steps to fix the problem.
Why might IPTV slow down?
Reasons for IPTV slowdown:
- Because of the Internet. You can use a special website to check your Internet speed. You need to enter the name of the portal in the search bar in your browser and then click on the “Start” button. After waiting half a minute, the screen will display information about the Internet speed on the device. If the result is less than 2 mbps, then there is still a problem with the Network; if the speed indicator is above 2 mbps, you need to move on to the next step.
- Due to problems with Smart TV/set-top box or playlist. If only some channels work poorly, then the reason is in the list of playable files. You need to select another playlist and install it.
Thus, poor Internet connection speed on Samsung Smart TV can be corrected if you thoroughly understand the reason. Resetting the settings, flashing the firmware, clearing the cache and a banal break in the operation of the TV will help with this.
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Modern televisions are multimedia gadgets that not only broadcast programs, but also perform many other functions. The user can play games, watch favorite films and TV series on various online services, use the archive of television programs, as well as communicate on social networks and surf the Internet.
“Smart” technology, like any other device, can fail or work slower than necessary. Today we will figure out why Smart TV freezes, and also what to do if the TV slows down.
How the problem manifests itself
Freezing interferes with viewing and can manifest itself as follows:
- the picture falls apart. Squares of the wrong color appear on the screen, the contours of figures bifurcate, when changing frames, a piece of the picture may remain from the previous scene;
- The sound disappears when the image is working;
- A black screen appears when the audio signal is normal;
- there is no sound, no picture. Sometimes a message appears from the digital tuner: “No signal.”
Is the picture on your TV falling apart?
Not really!
One specific channel, a group of them (multiplex) or the entire received range can be inhibited.
The freeze is due to the digital signal transmission technology itself. If you don’t go into depth, it is transmitted like this: information is divided into small portions and “shot” with electromagnetic pulses into the air or cable. The packets are encoded and protected, but for some reason they may be distorted during transmission so that they are either not reproduced at all, or the digital tuner interprets them unsuccessfully.
Why Smart TV freezes: possible reasons
Since Smart TV is a complex device, there are many reasons why the equipment may not work at full capacity. Some of them can be solved by a simple reboot, while others can only be solved by specialized specialists. If you notice deviations in the operation of the equipment, it is preferable to contact technical support. This will not cause additional damage and will help correct the situation, preserving the factory warranty, if it is still valid.
Among the factors that affect the quality of Smart TV operation are:
- low internet connection speed;
- high device memory load;
- full cache of the built-in Internet browser;
- outdated version of the software used;
- breakdowns or incorrect operation of the router.
Often, the reason why Smart TV from Samsung, LG, Sony freezes can be hidden in the settings of the equipment.
Internet connection
Network access is mandatory for such devices. The picture on the screen may freeze or not work at all if the Internet connection is incorrect.
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