How to clear memory on Samsung Smart TV

Samsung brand television receivers that support Smart-TV technology continue to conquer the domestic market of household radio equipment. Their rapidly growing popularity is due to many functional advantages that were previously unavailable to owners of conventional TVs. These include connecting to the Internet (wired or using WiFi), searching and viewing video content of interest without being tied to specific TV channels, the ability to communicate on social networks and much more. However, despite the apparent similarity with a computer, a SMART TV is still significantly inferior to the latter. And first of all, this concerns the amount of built-in memory, which is clearly not enough to view video content (movies, video clips, streaming video, etc.) when using the built-in browser. Therefore, this material will discuss how to clear the memory on a Samsung SMART TV.

Features of built-in memory

The lack of built-in memory of SMART TV receivers of any brand, including Samsung, is due to the fact that first the selected video file is loaded into the internal storage device and only then broadcast on the screen. As playback progresses, memory is freed up, but if the process of clearing it is slower than loading content, it may become full . In turn, this causes an error message to appear on the TV screen and the inability to continue viewing. It is interesting that even specialists from the Samsung Group, which is considered the leader in this market segment, have so far failed to solve the existing problem at a constructive level.

Thus, the browser of any Samsung Smart-TV television receiver (for example, models Ue46f6400ak, Ue43m5500, etc.) has limited capabilities, which is due to insufficient internal memory, without which downloading video content is impossible. Its main features:

self-cleaning is carried out only if the content is loading slower than the video playback speed on the screen;
The amount of memory cannot be increased by using an external storage device (hard drive, flash drive, etc.);
Memory overflow is not associated with any specific application, website or Internet page and can occur at any time.

Important! The built-in memory can only become full when working with Internet resources. This effect does not occur when watching regular TV channels.

Why Samsung Smart TV slows down and freezes: reasons

Sometimes users encounter unpleasant moments while using Smart TV on their TV. One of the common problems is that the device starts to freeze or work poorly. The main reasons are considered:

Slow internet connection.
There are too many unnecessary widgets running in the background, which clogs up the device’s memory and makes it slow down.
The browser cache is clogged.
You haven't downloaded software updates for a long time.

To determine the exact cause of the freeze, pay attention to the screen. What happens when braking? Is there an error notification? After all, the reason may lie in insufficient antenna power. This is usually characterized by interference, poor-quality picture or slowdowns. But the main reason is still considered to be insufficient connection speed.

Consequences of insufficient internal memory

Accumulating an array of data in the built-in storage device can ultimately lead to overflow of the useful volume of the internal memory of the television receiver. In this case, viewing the content stops and a corresponding message appears on the screen. In some cases, the application may spontaneously begin to overload. In addition, a message about insufficient memory may appear at any time completely unexpectedly for the user when:

connecting the TV to a computer;
using a USB flash drive;
listening to audio files;
watching movies, etc.

In practice, the internal memory of Samsung SmartTVs fills up when the owner uses the built-in browser to view video content. After its volume is completely filled, the TV freezes and/or disconnects from the Internet. In this case, it becomes impossible to install widgets and/or applications, as well as view video content . The problem can be fixed only by freeing the internal memory of the television receiver from unnecessary data.

Firmware update

If the TV is frozen and rebooting does not give any results, then the system software may be damaged or outdated. In this case, updating the firmware will help solve the problem.

Advice! If the user has certain skills, this manipulation can be performed independently, otherwise it is better to entrust the procedure to a professional TV technician.

Software updates are usually performed through the device settings, but this requires that the receiver be connected to the Internet. If the device does not have access to the network, you need to use a computer to copy the update installation from the manufacturer’s official website to a flash drive. After connecting the drive to the TV panel, you should update the software from the flash drive.

Freeing up the built-in memory of Samsung SMART TVs

You can free up the internal memory of Samsung SmartTV receivers by performing simple operations such as deleting unused applications and clearing the built-in browser cache. If these actions do not lead to a positive result, then the TV owner will have to contact the Samsung Unified Support Service or, at his own risk, try to reset the TV settings to factory settings.

Uninstalling unused apps

Removing unused or unnecessary applications is one of the effective ways to free up the internal memory of your TV. To do this, you will need:

log in to the SmartTV home page;
open the applications menu (APPS panel);
go to settings (icon in one of the upper corners);
in the window that opens, find unnecessary (extra) applications and sequentially click on each of them, pressing the “Delete” button;
Confirm your actions and close the window.

You can get a similar result if you reset all Smart Hub settings. This will remove all downloaded applications and resolve any errors. This will reboot and install all factory applications automatically.

Attention! Resetting Smart Hub settings can only be performed on TV receivers certified for use in Russia. Their code (indicated on the nameplate) ends in “XRU”, and also has the designation “EAC”. Uncertified television panels may become blocked after this operation.

Resetting Smart Hub settings can be done through the “Settings” menu, following the route “Support -> Self-diagnosis -> Reset Smart Hub”. There you will need to enter the security PIN code “0000” (default) in the appropriate line. After the “Reset complete” message appears, you need to go to the APPS panel, wait for the initial setup notification and, following the prompts on the TV receiver screen, enter the menu. There you will need to select the applications you need to use and press the “Finish” button.

In the case where resetting the Smart Hub parameters to the factory state did not lead to a positive result, you can carry out a similar procedure for the entire TV. How to do this is shown in detail in the video:

At the same time, on all Samsung SMART TV receivers (series 4, 5, 6, 7, etc.) the settings are reset in the same way. The only possible difference is a slight difference in the names of the menu items.

Clearing the built-in browser cache

You can free up your TV's internal memory by clearing the built-in browser cache. They do this as follows:

go to the main menu of Smart-TV;
launch the browser;
open the “Settings” menu;
in the “Delete history” section find the “Cache” item;
Click “Delete now” to confirm the action.

The cache clearing process may take a few minutes before video viewing should resume.

Contacting Samsung Electronics Unified Support Service

The unified Samsung Electronics support service has been operating in Russia since 1994. The remote service, thanks to which owners of television equipment of this brand, without leaving home, receive not only qualified advice, but also prompt technical support, has allowed the company to significantly increase public confidence in its products. By calling the hotline 88005555555 or leaving a corresponding message on the website www.samsung.com (Online Live Chat), the owner of the TV can notify the operator about the problem.

Important! Technical support service specialists, taking advantage of the unique proprietary Remote Management technology, will remotely update the device’s firmware or expertly reset its settings to factory settings.

To provide service specialists with remote access to your TV receiver, you must:

open the TV menu;
enter the “Support” section;
select “Remote control”;
provide the security PIN code to the service specialist.

In this case, the work is carried out online, and the service operator sees on the screen of his device only what is displayed on the faulty TV receiver. You should know that the company guarantees complete security of data that can be stored on the TV.

How to prevent your TV's internal memory from quickly filling up

To prevent the cache from quickly filling up, you should take care of installing additional software that will make it possible to avoid the problem of overloaded memory. The user will be able to watch videos and listen to audio files without interruptions.

You can avoid cache overflow by using web portals. Files on them are saved in blocks. It is equally effective to systematically update the operating system.

Modern TVs allow users to easily install applications. However, most often this feature causes the internal memory to overflow. Users forget to remove unnecessary applications and at the same time install new software. Soon the cache fills up and begins to interfere with the normal operation of the device. To deal with the problem, you need to manually clear the internal memory or reset the settings to factory settings.

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System reset TV settings

If all of the above methods did not lead to the expected result, and the owner of the TV does not have the opportunity to contact service specialists, then he can take a risk and perform an engineering reset of the TV himself . To do this, you need to carry out a number of actions in this order:

turn off the TV;
on the remote control (remote control), strictly following the indicated sequence, quickly press the buttons: INFO -> MTNU -> MUTE -> POWER or MUTE -> 1 -> 8 -> 2 –> Power, the TV will turn on, and on the screen the service menu will appear in English;
using the Up and Down arrow buttons, select Option and press OK;
in the window that opens, select Factory Reset and press the OK button on the remote control twice.

After this, the TV will turn off and then turn on, and the initial general settings will begin (menu language, country, network settings, etc.). Then you need to perform the usual custom TV settings (channels, etc.). When you access the SMART menu, you will find that all widgets and previously made settings are missing. They will have to be installed again. The process of system resetting the TV is shown in more detail in the video:

The remote control does not respond

Reasons why a TV or set-top box stops responding to remote control commands:

The first is due to a faulty device. For example, the photodetector or control processor could have broken down. Then you will need diagnostics at a service center and appropriate repairs.
The remote control is faulty. If after replacing the batteries the device still does not work, then check its functionality, it is probably broken. To do this, make sure that the remote control is really faulty - install a special application on your smartphone that allows you to control the TV remotely. In the official program market, write “LG Remote” (or another TV model) in the search bar. If the device responds to commands, then the remote control is broken and requires either replacement or repair.
The next reason is due to signal loss. For example, the TV refuses to respond to commands, but performs actions only after numerous button presses. This problem mainly occurs on Samsung and Philips. To correct the situation, you need to hold down two keys on the TV – Program and Volume. Did not help? Update your software.
Interference. This includes household appliances. TV sets are not always installed in rooms; they are often placed in the kitchen, where a microwave oven, etc. can cause interference.
Wear of components. If the remote control is very old, then many parts are probably simply out of order.

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Viruses in Samsung SmartTVs

Purely theoretically, due to the fact that SMART TV receivers have access to the Internet, the possibility of viruses interfering with their operation cannot be completely ruled out. However, based on the fact that the new SMART TVs from Samsung (UE43NU7470, etc.) use an operating system with a closed file system that cannot be penetrated, they are not equipped with antivirus programs.

Important! If the owner of a SMART TV receiver installs an antivirus on their own, this will “reset” the terms of the warranty provided by the manufacturer and may lead to damage to the device.

Summarize. To ensure that there are no glitches when playing video content over the Internet, you should periodically clear the web browser cache on Samsung SMART TVs. In addition, there is no need to accumulate applications that have lost their relevance and delete them in time. Then you won’t have to reset the TV settings to factory settings and reconfigure it again.

Uninstalling apps

It happens that clearing the memory on a Samsung Smart TV is not enough for the device to function properly. Often the memory is clogged with numerous applications that we all like to install for the convenience of downloading and watching videos. A series of such installations can lead to serious disk space waste.

You need to go to Smart TV (main page) and open the menu with installed programs. An icon with settings will appear in the upper corner of the screen. Click there and view the list of open applications. Destroy the excess by pressing the “Delete” button. Confirm your actions as usual. For prevention, adhere to the following rules:

periodically review the menu for unnecessary software;
do not overload the TV with useless programs;
watch out for virus threats;
Avoid downloading applications from unverified and dubious sources.

There are security programs that can protect your TV from malware. But you won’t be able to install these “useful things” without hacking the device. You can clear the memory on your Samsung Smart TV and calm down. You can install an antivirus, but such an operation is fraught with risks. We forget about the manufacturer’s warranty obligations, and the system may freeze. Think ten times before interfering with the normal operation of the factory OS.

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How to clear cache on Philips smart TVs

All Philips TVs released after 2014 come with the Android TV operating system. It has a built-in function to delete the cache of all installed applications (including the system one) in a couple of clicks. To do this you need:

open settings and select “Storage” (in some models the menu item is called “Storage” or “Memory”);
click on the bar indicating the amount of free memory;
select "Clear data storage".

It also immediately displays exactly how much memory was freed. Philips installed WebOS until 2013 inclusive. In them, before clearing the application cache, the TV requires updating the software to version 2.0 and higher (available for all models). The required function is located in “Network settings” (select “Clear network data”).

Overheat

The most obvious reason from a technical point of view for a TV to “slow down” is overheating of its internal components. The fact is that violation of the temperature regime of the power supply, processor and matrix leads to response delays in various electronic circuits of the device.

Main advice: after 5-6 hours of continuous operation, the TV should be turned off for at least half an hour so that the body and “filling” cool down.
In addition, you should not connect more than two peripheral devices to the unit in one session.

Despite the fact that the interface of smart TVs itself is rather “slow,” you can do everything possible to ensure that the operating speed does not drop to critical levels. However, remember that not all software and hardware faults can be fixed on your own - in some cases you cannot do without the help of a specialist.

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