There are many reasons why the user does not see Tricolor. The satellite company tries to deal with such troubles, but is unable to help when the source of the difficulties is the subscribers themselves. And such cases are not uncommon, because not all clients understand what actions cannot be performed.
But, no matter whose fault it is that TV channels disappeared, broadcasting must be restored. And the first thing you need to do is find out the reasons for what happened. After all, it is impossible to cope with a problem without understanding its essence.
The easiest way to identify the cause of what happened is to focus on the inscriptions that appear on the screen. They will be a hint to deal with difficulties.
Inscription on the screen: “Scrambled channel” or “No access”
If the provider does not show the main channels or some programs are missing, you should try rebooting the receiver. Perhaps there was a simple malfunction.
When rebooting doesn't help, you need to:
- check whether the subscription to the TV channel package has been paid for;
- make sure that on the official website of the satellite company that the receiver software is up to date and, if necessary, update it;
- clarify whether technical work is underway;
- find out whether the smart card you are using has passed activation (if it is new);
- try to start a search for TV channels (perhaps they disappeared due to a failure or change in the broadcast schedule).
In addition, the broadcast disappears if the smart card is damaged. It's worth seeing if it's intact. Sometimes users simply insert it into the card reader with the wrong side, which makes it impossible to work.
If only high-quality channels are missing, you need to make sure that the existing equipment is capable of receiving and processing broadcasts with a high level of image clarity.
Actions to fix the problem
In the process of studying the condition of the equipment, when searching for a problem, it is worth carefully checking the overall integrity of the wires and cables and the tightness of their connections. If breaks are found, these areas will need to be replaced.
The condition of the cables should be monitored very carefully; they should not be twisted.
This has an impact on the overall image quality, and if not repaired, the channels will no longer receive signals.
If, when examining the condition of the equipment, problems with numerous wires are not detected, you need to carefully check the operation of the receiver. It is important to study the connection density of the antenna. It needs to be connected to the antenna.
If it works and at the same time there is no signal, the cause of the failure is a problem with the operation of the antenna.
When performing these manipulations in reverse, problems with the operation of the receiver are discovered.
If a problem is detected with the receiver, the tuner directly responsible for receiving the signal has failed. In this situation, it is better to invite service center employees to carry out repair work. If the specialists realize that the repair will not help, a replacement will be arranged. If, in the process of studying the condition of the equipment, it becomes clear that the problem lies in the antenna, you will have to fix it yourself. The Tricolor antenna goes astray for several reasons:
- Unfavorable weather – snow, rain and wind.
- The device is not secured firmly enough.
You can check all this yourself and correct the position of the antenna yourself. To significantly speed up the process of eliminating the problem, you can use the help of loved ones. They should be in touch and tell you whether the image is improving or not while the antenna is moving.
After finding the correct position of the device, you will need to secure it firmly by tightly tightening the bolts and numerous nuts.
If during the process of self-diagnosis no problems appear, we can suggest that the lack of a TV signal is due to a breakdown of the converter. This happens in more than 50% of crashes. A qualified technician can fix it.
The company's specialists advise having a spare converter on hand.
If it breaks down, if not a single channel works, you can replace it yourself.
Tricolor TV says “no signal”
You will have to take slightly different actions if today Tricolor TV does not show and says “no signal”. In this case, the source of the problem is poor reception.
Typically a weak signal is associated with:
- bad, rainy weather;
- interference that interferes with the operation of the antenna;
- ice or water on a satellite dish;
- incorrect rotation of the antenna;
- cable break.
The simplest way to correct the situation now is to simply check the equipment. It is enough to go and see if there is any interference and make sure that the antenna is in the correct position. To do this, you can compare the angle of rotation with the location of the neighbors' plates or simply press the i key on the remote control twice. This will cause the reception quality scale to appear on the screen.
Usually, after performing these actions, access to the broadcast is restored, and subscribers get the opportunity to again enjoy their favorite films and programs.
Main causes of failure
The reason for the complete lack of signal on TV is the inability of the antenna to catch the required waves. If a problem is discovered, you need to fix it yourself.
You need to make sure that there is no preventative work carried out by the company.
You can find out on the website by calling the hotline.
In the absence of prevention, the reason for the complete absence of an incoming signal is due to other breakdowns. It will be necessary to check the equipment installed in the residential premises. If a company has a breakdown or is carrying out maintenance work, you need to wait about 7-10 hours, and the broadcasting process will not be fully restored.
Why are there information channels?
In situations where the user does not show channels on Tricolor TV except for info channels, you should think about paying for satellite television. It is the absence in the personal account of the amount required in 2021 to pay for one of the packages that can lead to a similar result.
Alternatively, the problem may be caused by a system glitch. In this case, you should reset the settings to the basic level and start searching for broadcasts again. After this, all that remains is to reboot the console and check the result.
At the same time, one of the main reasons for failures is outdated software. You should compare the current version of the installed software with the current one and update it.
Sometimes individual channels may be missing due to technical work that does not in any way affect the presence of information channels. You can find out about them on the provider’s official website.
The inscription “Channel list is empty”
If you find that the message “Channel list is empty” appears on your TV, then do not be upset, since in most cases this problem can be solved on your own. First, you should check the satellite signal strength. To do this, follow these recommendations:
- On the remote control, press one of the buttons: "i", "INFO", "F1".
- A banner will appear on the screen displaying all the necessary information that you need to analyze.
If the signal level shows more than 70%, then you just need to call up the settings window and search for channels again. Be sure to save any results you find.
If the signal level is less than 70%, then you need to reset the settings to factory settings, and when you reconnect, the “First Setup Wizard” will be launched. Just follow his instructions and you will be able to solve this problem.
What to do if the channels are not restored
Maintaining quality broadcasting is the most important function of a provider. That is why, if it was not possible to return the channels or the program guide does not show on Tricolor, you need to contact support specialists as soon as possible 8 (800) 500-01-23.
After contacting the contact center staff, subscribers will have to describe what they see on the screen and follow the advice of specialists. Consultants will explain how to install updates and tell you in which section on the website you can find the required information.
But in order for satellite company employees to provide assistance, they must be confident in the identity of the interlocutor. Therefore, when planning to call operators, you should prepare your passport details and service agreement number in advance. Additionally, you should clarify the smart card ID and information about the model and brand of the receiver.
The largest satellite operator refused to broadcast more than 30 channels
Subscribers could purchase Red Media thematic TV channels either as part of the general Tricolor package or independently. For example, the Match Premier package includes only two sports TV channels. Since February, subscription to this package has been unavailable, according to a message on the operator’s website. Its price was 299 rubles. per month - the service has already increased in price in July 2019 due to Gazprom-Media’s obligations to the Russian Premier League. Tricolor promised to reimburse subscribers' expenses for such sports packages.
The satellite operator intends to compensate for the lack of Red Media content by launching eight of its own TV channels, including “Our Kinopokaz”, “Our Men’s”, “About Love”, “Blockbuster”, “Hit”, “Comedy”. Currently, more than 200 channels are available to Tricolor subscribers, 14 of which are of our own production.
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In 2021, Tricolor’s subscriber base, according to its own data, amounted to 12.2 million users. These data correspond to the analytical assessment, according to which in the third quarter of 2021 Tricolor was in first place in terms of the number of subscribers. It is followed by Rostelecom (10.3 million subscribers) and MTS (3.8 million). According to the results of the third quarter of 2019, TMT Consulting estimated the total number of pay TV subscribers in Russia at 44.8 million households. In terms of revenue in the third quarter, the leader was Rostelecom (36% of the market), Tricolor's share was 18% with a total market volume of 25.5 billion rubles.
Owned by Gazprom-Media, it produces and distributes thematic channels. The most popular of them is Kinokomedia, which broadcasts foreign and Russian films. The daily reach of this broadcaster, according to Mediascope for January-July 2021, reached 1.1 million residents of large cities over four years of age. The coverage of other channels does not exceed 951 thousand people per day.
In 2021, Tricolor did not renew the contract with the family of Discovery Group channels (80% owned by the National Media Group). A representative of the broadcaster then explained that Tricolor put forward unacceptable conditions: the operator’s proposal put it “in a privileged position in relation to the entire market.”
Underwater rocks
If we analyze the statistical data, then a similar problem most often haunts those Tricolor clients who listened to the company’s recommendations and took part in the “Equipment Exchange” campaign. If we take, for example, the previously mentioned DRE or GS series, then the ill-fated message appeared when connecting new B210 or B211 receivers. This is somewhat confusing, because the previous device worked like a clock (well, maybe not exactly like that, but no such problems arose for sure).
Let us remind you that this practice of exchange in Tricolor exists constantly. According to the company, its goal is to provide customers with more advanced, modern equipment and access to new opportunities. To some extent this is true, especially in the case of connecting HD channels. In practice, personal or corporate goals are often pursued. In particular, this eliminates the software vulnerability of the receivers and creates a new security system and encoding protocol in case of unauthorized access. In addition, this is a great opportunity to earn extra money from clients, because you will have to pay a considerable amount extra for a new gadget.
However, you shouldn’t despair, because “The list of regions is not available” is a solvable problem.
"Error 0" occurs
If you get “Error 0” , then you need to manually configure the receiver, and to do this you just need to do the following:
- First, you should analyze the external condition of the receiver and cables to rule out technical damage.
- Now you should disconnect the receiver from the network, wait a few minutes and turn it on again. Usually such a reboot solves most problems.
- Check the signal strength scale to ensure it is above 70% (we discussed a solution to this problem earlier in this article).
- Go to channel 333 and check if the software will be updated. If so, then just wait until the update is completed and reboot the receiver.
- Provided there is a good signal with the satellite, search for channels again (you can use the automatic search option).
- Repeat sending the activation keys to the receiver (earlier in this material we looked at how to do this, you can use the instructions).
IMPORTANT! If none of the methods helps to get rid of the problem, then you should call a specialist or contact.
Other reasons why TV Tricolor may not show
As for all other problems, they may be the following options:
- Mostly, customers often touch the antenna cable and it does not connect tightly to the receiver. Therefore, be sure to keep an eye on it and try to make sure that it does not move away and does not bend at right angles.
- Another reason may be due to the fact that the converter itself is outdated and needs replacement. This reason may arise after 5 years of use; it is enough to simply remove it and replace it in a company store.
- A strong influence of external factors cannot be ruled out: bad weather, the appearance of an obstacle in the form of a tree or a house, and icing of the plate. These factors are already being resolved depending on the specifics and the real possibility of getting rid of them.
