When watching TV channels, one of the common errors may occur, numbered 0 to 9. In this case, the TV gives you the phrase “No access to view” and advises you to leave it alone for 8 hours. The situation is not pleasant, especially when you are already in the mood to spend quality time watching a movie or show. Also, you know that usually nothing is solved “on its own”, every error has its own reason, and waiting 8 hours to then still stumble upon the same problem is simply a waste of time.
Be sure to read the comments at the bottom of this page after reading the instructions. There you can find useful advice from real users. Don't agree to replace equipment, it's a scam.
Reasons for failure
The most common reasons for this error to appear are:
- receiver overload
- end of subscription and no payment for the package
- The receiver has been turned off for a long time and activation commands have failed
- incorrect installation of the smart card
- problems with the dish (antenna) or bad weather conditions
- software update
- purchasing the “Unified” package.
Overloading the receiver means that due to operation, the module simply “could not withstand” the intensity of passions. This may occur due to old equipment or excessive user enthusiasm, as well as due to a power failure.
The end of your subscription to a channel package means that you have not paid for access on time or the money has not yet been credited to your TricolorTV account. In this case, the TV will give you “Error 0” until you fulfill your obligations to the provider.
A receiver turned off for a long time (three days or more) can lead to this error due to the fact that it no longer “recognizes the signal” from the satellite. In this case, the decoding key fails and the equipment can no longer distinguish between channels that you do or do not have access to. Accordingly, it begins to block the display of channels of any encoding.
Incorrect installation of a smart card prevents it from being adequately read and, accordingly, configuring the equipment to receive the signal available to you.
Problems with the antenna can include both weather conditions and physical obstacles in the path of the signal. These could be branches, leaves, tall buildings, or any foreign objects caught in the antenna. Also, the cause of error 0 may be the displacement of the dish antenna, as a result of which it is no longer able to receive a signal.
Often error 0 occurs after updating the receiver's software . If your receiver is outdated and you have updated the software on it, error 0 may indicate that the software is not supported by your receiver. Or you haven’t updated the software enough, and the receiver cannot give you access due to the lack of the entire update package.
For unknown reasons, connecting the “Unified” package can also cause such an error due to the conditions (often promotional ones) of its connection.
Useful tips
To prevent signal loss during rain, you can protect the converter by making a cover from an ordinary plastic bottle. You should put it on very carefully so as not to touch or move the plate, otherwise you will have to adjust it again. But you should know that such a product helps in light rain or other minor precipitation; in the event of heavy rain, it will not help.
If the signal is often lost when weather conditions worsen, replacing the dish with another one of a larger diameter will help correct the situation.
Advice! Before performing all these additional measures, you must very accurately align the antenna with the satellite. Otherwise the signal will continue to deteriorate.
So, if a user regularly loses the signal on Tricolor, he needs to diagnose the equipment and identify all the factors that interfere with the broadcast of television channels. Having discovered the causes, you should eliminate them on your own or seek help from specialists. And to reduce the likelihood of signal interruptions, useful tips were given above.
How to fix if there is no access to view?
If the failure occurred due to tuner overload, you need to:
- wait five minutes, because there is a possibility that everything will correct itself
- Reboot the receiver - unplug it and turn it back on after 3 minutes.
Most often, this helps if something wrong happened with the receiver, and not with the signals. In this case, it is completely unnecessary to wait 8 hours, but a short wait until the picture “appears” can help.
If the failure occurred due to the fact that you did not pay for Tricolor-TV services , you can eliminate error 0 only by topping up your account and debiting money from it for the service package. For this:
- Check your subscription to see if it is still valid or not. This can be done in your personal account on the TricolorTV website;
- If there are not enough funds in the account, replenish it in any way possible for you (bank card, electronic money, using online banking or telephone account);
- Wait for the funds to be debited for the service package.
Read about payment methods here.
If everything is paid , check the following:
- Is the card installed correctly in the receiver?
- is there any interference with your plate?
You can check the correct installation of the smart card by holding down the ID button on the receiver control panel. If the number is displayed on the screen, the card is installed and configured correctly. If not, check and insert the smart card according to the instructions.
When you leave the receiver turned off for a long time or purchase the “Single” package, be prepared that you will not be able to watch TV channels right away. In this case, it is necessary to leave the equipment turned on for the first 8 hours, during which the appropriate settings will be made and signal transmission from the satellite will be restored after access is activated.
Important! Leave the receiver on one of your pay-per-view channels so that reconfiguration occurs and the signal returns.
If you leave the receiver for a long time, you will need to transfer the activation keys to it again. To do this you need:
- log in to your personal account
- click “Send activation commands”
- wait 8 hours or less.
All reasons and methods of correction are summarized in one table
For your convenience, we have collected all possible causes of error “0” and ways to eliminate it in one table.
REASON WHAT TO DO System failure Disconnect from the power supply, turn it on after 3 minutes The receiver's subscription has expired Pay for the annual service Payment was not made correctly The receiver does not read the smart card Remove the card and insert it correctly Reset the receiver to factory settings. Was turned off for a long time, lost the activation keys Request a repeat of the activation commands or just wait on the first channel Bad signal from the dish Check all cable connections Clean the dish Call a technician for setup Adverse weather conditions: rain, thunderstorm, snowfall Wait for the weather to improve Old firmware Update the software version Instructions Outdated receiver model Leave the receiver turned on for first channel for 72 hours Change the receiver to a new one Find out the conditions
Video instructions on how to fix the error
It happens that a message about no access and error 0 appears on the television receiver. You need to find out the cause of the error and try to fix it yourself.
The most common reason is a program failure, but it can also happen due to a power failure and some other reasons. Let's look at how to eliminate error 0 on Tricolor TV if everything is paid for.
Can't find channels
If the Tricolor receiver constantly searches and does not find TV channels, this may be due to such a trivial problem as a slight change in the position of the antenna. In some cases, one centimeter is enough for the receiver to stop picking up the necessary signals.
Experts do not recommend rotating the antenna yourself. Even if the problem is minor, it can be greatly aggravated in this way. For such purposes, it is better to call a specialist, and before that, explain to him in as much detail as possible about the problems with turning on, loading, or lack of signal to search for television channels.
What to do if everything is paid, but error 0 occurs?
Incorrect smart card installation
First, let’s check the installation of the card by going to the status of the receiver (the “STATUS”, “ID No.” or “Tricolor TV” key on the remote control). A 12 or 14 digit card number appears on the screen. If the number is not displayed, then check the installation of the smart card.
It may be inserted the wrong way around or not fully seated in the slot. Pull out the card, wipe it thoroughly and reinstall it until it stops.
The direction of the arrow on the card must correspond to the direction of installation. If you have done everything, but the card number is not available, you need to try to reset the settings to the manufacturer's specifications.
Receiver overload
If the program fails due to a power surge, you must reboot the receiver by disconnecting it from the network. After five minutes it must be turned on. Wait until the receiver boots up and turn on any encrypted channel. On a modern receiver, the show will resume quickly if this is the real reason.
Software Update
What to do if Tricolor shows error 0, if paid - check that the program version on the receiver matches the current one on the Tricolor resource (in the “Status” tab).
If it does not match, you need to update the software as follows:
- Restart the receiver and turn on the TV.
- Go to Settings and write a PIN code (if you haven’t set your own, then enter the standard one - 0000).
- In the menu that appears, enter Data Transfer.
- By clicking on the I button, agree to update the program.
Then wait until the receiver reboots, disconnect it, wait and connect it again. When the software is updated, the receiver will restart.
Resetting activation keys
If there is a long break in the operation of the equipment, and more than a five-day shutdown, activation may fail. This can happen if the service has not been paid for for any period of time.
The equipment is left turned on on any encrypted channel. The receiver settings will probably resume automatically. The TV receiver can be turned off.
Activation keys will be updated independently from the satellite when the receiver appears on the network. But you can speed up the process by entering activation commands manually.
You can do this in the following way:
- In the user account, press the reactivation key.
- Call the hotline number -8-800-500-01-23.
- Reactivate the keys through the receiver menu (possible on the latest models). On the remote control - the Tricolor TV key on the left and the item “Repeat activation command”.
If the cause of the error was a failure of the keys and the receiver is modern and the satellite is configured correctly, then the equipment will begin to function a few minutes after the codes are sent.
Weather
If the image on some channels is good, but on others it is of poor quality or there is no image at all, then you need to check the signal level. If both scales show more than 70%, then bad weather conditions are most likely to blame.
Weak signal
The client can check the signal level himself by pressing alternately the red and blue buttons on the remote control. 2 scales will appear at the bottom of the screen. They must show no less than 70%.
Independent primary diagnosis
If, when you turn on the TV receiver, it is discovered that there is no signal and the Tricolor has stopped working, you should first check all of the above external factors: make sure that the weather is good outside, there are no obstacles in the path of the signal, and the service provider is not carrying out technical work.
Next we should move on to internal factors. First you need to check if the correct input is selected on your TV. To do this, you need to look at which connector the cable coming from the receiver is connected to - the name is usually indicated next to it. Next, press the Input button on the remote control or on the body of the television receiver (or Source, depending on the brand of the television panel) and select this particular connector as the signal source.
Then you need to check whether power is supplied to the set-top box. Sometimes it happens that the plug is pulled out of the socket, but the indicator on the case is lit. You need to make sure that the device is connected to the network. And if checking the above reasons does not produce results, then you should begin diagnosing the level and quality of the signal.
Signal quality
To check the signal, the user needs to open the advanced functional banner . For different models of receivers - GS B211, GS 6302, GS 8306, GS 8307 and others - this action is performed differently. You need to press “INFO” (“F1”, “i” - depending on the receiver) on the remote control, and then press the green button, if necessary. An information banner window with two bars at the bottom should appear. If they are not more than a quarter full, this indicates that there is no signal strength or quality. In this case, the user needs to determine the reason why they are missing.
If both bars are two-thirds full (about 80%), but there are no channels, the device must be reset to factory settings. To do this, you need to open the menu, then settings, click “Factory settings” and confirm the action by clicking “Ok”.
Important! After resetting the receiver, you should re-select the service operator, region and start searching for TV channels. If after this the channel list is empty or is not reflected in full (partially), you will need to configure the equipment to receive a signal from the satellite.
Connection quality
Sometimes there is no signal due to a damaged antenna cable or unreliable connections. It is necessary to visually inspect the wire and, having found a violation of integrity, cut it in this place, and then secure it using F-connectors and a connector. The top needs to be covered with electrical tape.
If the cable is externally intact, it needs to be tested with a tester to detect hidden damage. If an internal fault is detected, you will need to buy a new wire.
Advice! If the cable is damaged more than once, it is recommended to replace it, since with a large number of connections the signal quality drops noticeably.
If everything is fine with the wire, you need to check all connections, plugs and connectors. Perhaps they are the problem.
Antenna
If there is bad weather or the mounting is not secure, the location of the antenna may change. Equipment displacement or deformation is also possible during prolonged use. The user should check the strength of the dish fastenings and, if they become loose, re-adjust the antenna position by opening “Settings” in the receiver menu and monitoring the signal level on the TV receiver screen. It is necessary to perform fine tuning so that the quality and intensity of the signal are at the level of 70-80%. After completing the process, it is necessary to firmly and securely fix the antenna to avoid another displacement.
Receiver
A receiver is a device that receives a signal from a dish, converts it into digital format and then transmits it to a television receiver. To check the serviceability of the device, you need to contact friends who have the same equipment and connect it to a working antenna. If the equipment works, you need to look for another cause of the problem. If there is no image, you should contact the service to repair or replace the set-top box.
Converter on a plate
The converter is designed to receive a signal from the mirror, for which it is mounted on a plate. As a result of exposure to the environment, the device breaks down over time.
Important! If all the reasons described above have been checked by the user and have not yielded results, the converter must be replaced, since normal inspection will not reveal the problem.
You will need to purchase a new similar device. Next, you need to carefully disconnect the old converter and attach a new one in its place, without changing the position of the plate. Then you need to turn on the television panel with the receiver and check the level and quality of the incoming signal. If these parameters are unsatisfactory, additional adjustments will be required by changing the horizontal and vertical position of the plate.
Advice! If you are not sure that the converter is faulty, it is better to call a representative of the Tricolor service center. After inspecting the equipment, he may suggest replacing the product; usually the technicians bring a spare converter with them.
Weather
A common reason for the lack of signal on Tricolor satellite dishes is bad weather. In case of rain, snow or strong wind, the signal disappears or becomes significantly weaker. In addition, heavy precipitation or sudden gusty air movements can move the antenna, bend it, or form an ice crust on its surface. All this also interferes with the normal functioning of satellite equipment. In such a situation, it is necessary to wait for weather conditions to improve, inspect the plate, return it to its original place and, if necessary, clean it of ice build-up. After this, the signal should be restored.
What does it mean if it doesn’t work and says 0 on the screen?
An error with the words “No access to view” and the number 0 on Tricolor TV means that for some reason the user does not have access to the channels. The signal is broken and the receiver cannot display the picture on the TV screen.
The reason most often needs to be looked for in the receiver itself.
Sometimes the TV suggests waiting for 8 hours. This should not be done, because then the user will see the same inscription again.
Troubleshooting
So, having identified the cause of the missing signal, the user can begin to correct the situation, if this can be done on their own.
When there is no signal
Almost all problems can be resolved independently. If you don’t have confidence in your own abilities or don’t have the desire to do painstaking work, for example, setting up a dish for a satellite, you can always contact the service center and call a specialist who will diagnose the equipment and fix the problems that have arisen.
Important! You should also seek help from professionals if it turns out that the receiver is faulty. It is not recommended to repair the device yourself, as there is a possibility of causing even more damage to it.
If satellite equipment has not been used for a long period of time, a situation may arise when there is no access to viewing, and “Error 0” is displayed instead of TV channels. This means that the activation keys have been lost. To correct the error, you need to switch the working receiver to any paid channel (preferably “Kinoprokaz”) and leave it in this state for up to 8 hours. You can turn off the TV. Usually channels appear within two to three hours.
Advice! To speed up the activation process after a long period of equipment downtime, you can independently repeat the activation commands.
Sometimes, after resetting the receiver to factory settings and then trying to configure channels, when selecting a region, the message “The list of regions is not available” may appear. Typically, this message appears when the quality and intensity of the signal is insufficient and indicates that the antenna should be adjusted more carefully . Another reason for the error is that the cable coming from the antenna is damaged or the presence of dividers, twists, etc. In this case, it is recommended to replace the cable.
When the signal is insufficient or interrupted
If the signal from the satellite periodically disappears, this may indicate several factors. Firstly, reception may be affected by meteorological conditions. In this case, you need to wait until the weather gets better. Secondly, if the signal appears and disappears regularly, this indicates a poor antenna setup. It is necessary to launch an information banner and, focusing on the strength and quality of the signal, adjust the dish. Another reason for periodic failures in signal reception is branches or other obstacles in front of the dish. To view the video efficiently, you need to remove all obstacles or move the equipment to another place.
When some channels have a signal
If the receiver shows some channels, but instead of the rest it says: “No signal,” you need to unplug the set-top box, wait a few minutes, and then return the plug to the socket. Next, you should turn on the device, wait for it to load and again select one of the channels that did not previously work.
Important! If rebooting the receiver does not resolve the problem, you need to update the list of TV channels through the receiver menu and save it. After the update, the user will see all channels according to his tariff.
Why doesn't the receiver show?
There can be many reasons for this problem - here are the most common possible ones:
- Reboot the receiver . During operation, the receiver may be subject to too much load. This happens due to the long period of use of the equipment, power outages and other problems.
- Late payment. Perhaps the user did not pay for the subscription on time, and now there is no access to the service package. If the payment occurred recently, the money may not have been credited to the provider's account. As soon as the package is paid for, the broadcast will be restored.
- The receiver was turned off for a long time (more than three days). As a result, when turned on, the receiver cannot recognize the satellite signal because the decoding key is lost.
- Errors in installing a smart card . This prevents the equipment from reading the smart card correctly and prevents it from receiving the signal.
- Antenna problems . They can occur due to weather conditions, as well as due to outside influence on the antenna.
- Receiver software update . If the receiver is an old model and the software has been updated, it is quite possible that it does not support this software.
Each of these reasons may result in the termination of access to viewing and the display of error O.
You have outdated equipment - is there anything that can be done?
The concept of “obsolete equipment” is purely relative. Check your model There are some models of receivers that seem to be not so old, but stubbornly refuse to work and, despite all the above-described actions, continue to give an error “0”. For some reason, often unclear, their technical condition does not allow the set-top box to operate adequately and viewing becomes unavailable. Broadcasting parameters are constantly being improved, and set-top boxes made using old technologies do not always respond adequately to innovations.
Advice! Turn on the set-top box to the first all-Russian channel and do not turn it off for at least 72 hours. Maybe during this time the receiver software will still accept the activation codes from the satellite and the viewing will resume.
If after this time the error “0” still remains, then, unfortunately, nothing more can be done with this receiver! There is only one way out - go to the office of the nearest dealer to test the equipment in order to make a final “verdict” and exchange it for a new, modern receiver of the latest generation. Find out how to exchange
What to do, how to fix it?
To solve a problem, first you need to find the cause. Depending on the provoking factor, you can get the TV working on your own within a short time.
The smart card is not installed correctly or is damaged
If the Smart Card is not installed correctly or is damaged, the device will not be able to read it. Sometimes the problem occurs if the card is simply dusty. It needs to be pulled out and wiped, and then installed correctly. To check if everything is OK with the Smart Card, you need to run diagnostics. The diagnostic algorithm is as follows:
- On the remote control you need to press the number buttons >If the card number is there, it means it is being read and this is not the cause of the error.
Payment was not made
First of all, you need to check whether the service package has been paid for. To do this, the user should go to the official website of Tricolor TV and enter their personal account. All information about payments and debts will be displayed there. You need to go to the “Check subscriptions” section. It is possible to check your subscription through the receiver menu.
Receiver problems
To solve problems with the receiver, you can reset all settings to factory settings. In this case, you will have to manually configure all channels again. The algorithm of actions is as follows:
- Open the receiver menu and find the “Settings” section.
- Enter a 4-number PIN code and enter the “Factory settings” section.
- Confirm the reset.
- Reboot the receiver, turn it off for a couple of minutes, and then turn it on again.
- Next, start searching and setting up channels.
If after this the problem persists and the error is still there, you need to request activation keys.
Activation keys reset
The activation key is the type of signal that comes from the satellite . Typically this key is sent from the satellite to the receiver automatically. But if necessary, it can be requested by the subscriber. You can request activation keys in your personal account. They arrive within 24 hours, but usually they arrive much earlier: within 8 hours.
Where to go if the problem is not solved?
If you cannot solve the problem yourself, then you need to contact specialists . Especially if the device is still under warranty, which is usually a year. Service center employees will be able to find the problem after a free diagnosis, and then repair the broken part.
If the receiver has a long service life behind it, then it is worth replacing it with new equipment, since it will cost less.
Any equipment has the ability to fail. If the Tricolor TV receiver does not turn on, the reason may simply be a broken socket or bad batteries from the remote control. But sometimes the device itself fails, especially if it has a long service life. Therefore, you first need to conduct a full diagnosis, and then solve the identified problem.
Other failures and how to fix them
In addition to error 0, Tricolor TV can produce other error options. Each of them has its own methods of solving the problem.
Error 3
Indicates that there is a scrambled channel that must be decoded for viewing. The receiver was turned off and the activation keys were lost, which must be sent to the receiver again. You can do this in your personal account. It is important to leave the receiver on one of the encoded channels until the picture appears.
If this solution to the problem does not help, you can simply reset the receiver settings to factory settings. This is a universal way to solve such problems.
Error 4
Such a failure means that the receiver is not able to launch this channel . It is not included in the service package of this subscriber. The algorithm of actions is simple:
- Turn the receiver on and off.
- Go to a channel that is exactly included in the service package of this subscriber.
The user may make the wrong channel due to his own carelessness or a software error.
Error 6
The most common reason for this problem is the subscriber’s lack of registration or the operator’s lack of data . To initially avoid the occurrence of error 6, you must purchase all equipment from official dealers.
- In order to register the equipment, you need to go to the Tricolor TV website and enter the indication number. It is 12-14 digits long and can be found using the remote control.
- Then, on the next page, be sure to indicate contact and personal information.
Error 10
This problem often occurs for two reasons:
- payment for the package has not been made;
- software problems.
To solve the problem, just go to your personal account and check your subscriptions. If payment is made, but the error still appears, you need to reset the receiver to factory settings or contact the provider’s technical support.
Error 11
With such an inscription, you should know that there is no equipment failure. Technically it is completely intact. If an error appears, the problem is either in the payment or in the software. Everything must be done as with error 10.
Error 13
Such an inscription on Tricolor TV indicates that the activation keys do not correspond to the codes. Solving this issue is not difficult:
- Visit your personal account on the Tricolor TV website.
- Find a page that is dedicated to activation keys.
- Submit a request to receive keys.
- Wait approximately 8 hours.
Such a request can be sent no more than once every 5 days. Therefore, if it doesn’t help the first time, you need to look for a solution by updating your personal data on the provider’s website.
When should you contact technical support?
As noted earlier, you should only use support if you have tried all the recommendations. To do this, just contact the support service by phone: 8.
The operator will help solve a lot of questions, help you call a technician and provide all the necessary information to solve this problem.
Despite all the advantages of the Tricolor TV satellite television system, some malfunctions still occur. Always. Channels are not shown, no signal, error 10, error 0 - these and other problems appear to Tricolor users almost regularly. If you have encountered a similar error, we suggest that you familiarize yourself with the simplest ways to solve these problems.
Coded channel and reasons for its appearance
Sometimes, after turning on the TV, users find the message “Scrambled channel”. There may be several reasons for such an inscription:
- Bad weather conditions cause a signal failure or insufficient signal level to display a picture.
- Delay in payment for subscriptions. If the service package has not been paid for, it will be written “Scrambled channel”. You can check the information in your personal account.
- If the receiver has not been working for a long time, then it must be turned on on a channel that has been pre-paid and re-activated.
- Often the receiver may simply not recognize the SIM card that is installed in it. To do this, users should press the “ID No.” button on the remote control. If after this the text “No card” appears on the TV, it means that the card reader or the receiver itself has failed.
- Failure may occur due to voltage surges. Because of this, customers should simply reboot the receiver.
There is no picture, but there is sound
The most possible reason why there is no image, but there is sound, and only one information channel is working is a lack of funds in the account. Sometimes the Tricolor does not show due to damage to the wire, then it should be replaced.
If the settings are lost and later they were restored, but the TV screen remains black, you should reboot. It is recommended to reset all settings, and then configure the receiver again or simply turn it off from the network and turn it on again after five minutes. Often, after the channels have been configured, many users can see a flashing or burning message on the screen: “overloading tuner power is off.” As a rule, the instructions do not contain a solution to this problem. The inscription itself means that the power for the active antenna is turned on, but in reality a simple antenna is turned on. To fix the problem, go to the menu and turn off the power to the antenna, after which the overloading tuner power is off message should disappear.
