The Tricolor receiver is a modern technical device that requires the user to use a remote control. Access to most functions of the set-top box, setting parameters - all this is done with its help. But what to do if the Tricolor receiver does not respond to the remote control? There are several standard checks and action algorithms. They will allow you to understand why the remote control does not work, why the Tricolor receiver does not display a picture, why the OK button is not pressed, or other difficulties arise.
If the Tricolor remote control does not change channels, this does not necessarily mean that it is broken. The power supply may be exhausted, or the receiver may be connected to the TV in the wrong mode. In any case, you should look for the causes of the problem carefully and slowly.
Freezes after changing software
The Tricolor provider is constantly improving its encoding systems and signal transmission standards in order to offer subscribers the best picture quality. This leads to new software versions being released for the receiving equipment. Almost every Tricolor set-top box must sooner or later undergo a firmware update procedure.
In some cases, after installing a new set of software, it is not possible to switch channels or receive any other response from the remote control . There is a simple solution to this problem. Necessary:
- on the receiver, which is in operating mode, simultaneously hold down the TV/RADIO buttons and go to the channel above (Channel +);
- Without releasing the button, press the Power key to enter standby mode.
Important!
These instructions are suitable for set-top boxes that have control buttons on the front panel. These are quite old models. On new receivers, the problem with the remote control turning off after a firmware update is very rare.
If it does occur, you should reboot the receiver by turning off its power and unplugging the plug from the outlet.
Android application
Considering the Tricolor TV control panel, the description of which we have already studied, we can highlight its full-fledged analogue - software for the popular mobile operating systems Android and iOS. The principle of installation, configuration and further use is the same in both cases.
- Open the official application store;
- In the request field, enter “Tricolor TV Remote Control”;
- Select software from the original manufacturer;
- Download and install it.
Further use does not require registration and authorization. Even a novice user can understand the interface, thanks to its intuitive layout and the presence of additional tips.
Source
Wrong mode selected
If, after turning on the set-top box, no picture appears on the screen, channels do not switch, and there is no response to the remote control buttons, the receiver may be in the wrong mode. This means that the user accidentally changed the device's outputs. As a result, the TV does not receive a signal.
The set mode in modern models of receivers is indicated by a light indicator located around the large power button on the body. It flickers at the top if the signal is output to analog tulips. The glow of the lower semicircle indicates that the HDMI interface is working.
The user only needs to check which cables are connected to the TV and change the receiver mode to the correct output. How to do this is described in detail in the operating instructions for the specific device model.
Types of remote controls used
The reasons why the remote control may not work can be completely different.
The tuner comes with remote controls from 6 brands: Motorola, Bibox, Beeline, Jupiter, Tatung, Cisco. The type of remote control used only affects the pairing algorithm with the TV set-top box. Locked device models are enabled by using the Set Top Box receiver option and entering the program code provided by the manufacturer.
For example, the Cisco remote has a universal code of 900, regardless of the type of tuner; the Jupiter T5-PM model connects to set-top boxes using the supplier’s individual password; The Tatung STB-3012 non-programmable remote control does not require pairing or compatibility settings at all.
Connecting remote controls of various models to the Beeline tuner is carried out according to the general scheme. On the remote control, press the STB button, the indicator of which begins to flash the programmed number of times. This will be a signal to enter the setup code, after which the remote control can be used for its intended purpose.
Dead batteries
You can check that the TV remote control is broken using your mobile phone. To do this, the camera program is launched on it. By pointing the remote control LED and pressing buttons, you can see flashes on the smartphone screen. The human eye does not perceive them, but the camera matrix, thanks to a wider sensitivity range, distinguishes part of the infrared radiation band.
You can identify dead batteries visually . Especially if these are cheap power sources. The deformation of the housing and the appearance of stains on the outer shell indicate a discharge or the inability to produce a normalized voltage. Finally, the batteries can be checked for output voltage with a tester. The shriveled elements are replaced with new ones.
Self-repair - what the subscriber needs to know
If you are sure that you do not want to seek help from the proper services and are confident that you can handle the repair yourself, then you will need to learn about a few icons. You will need them if you start disassembling the inside of the application device.
Icon #1: Orange triangle with an exclamation mark in the middle
This icon is called "Security". If you see it next to any parts or assemblies, it means that their performance is very important for the proper operation of the receiver. Therefore, you need to act with them as carefully as possible.
Icon No. 2: a yellow triangle with a lightning bolt in the middle
This icon is called "Danger". That is, it seems to warn you of possible danger. If you do not act according to the established rules and instructions, then it is quite possible that you will cause serious damage not only to your body, but to your life in general.
Dirt entry
No matter how neat a person is, a huge amount of dirt gets into his control panels. As a result, it happens that the OK button does not work; the keys must be pressed with considerable effort or several times. Pollution can be quite dangerous and its quantity is quite large. Sometimes you even need to completely disassemble the Tricolor TV remote control for cleaning.
How to disassemble the remote control
Important! When disassembling, do not use brute force. The plastic from which the case is made is quite thin. It is deformed, may break, and the resulting chips or gouges from the tool will not add beauty to the product.
Some models are quite easy to understand. It is worth opening the battery compartment cover, pulling them out and inspecting the bottom of the recess. There are a couple of screws here that need to be unscrewed. After this, one of the halves of the housing is raised and removed by a rod in the longitudinal direction.
Modern remote controls are more difficult to disassemble. The halves of their body are connected with latches. To find them you will need a thin tool. You can use:
- with an old bank card, it is recommended to sand one of its short sides to reduce the thickness;
- a strip of thin metal;
- a special tool for working with snap-on housings.
The fixation points are quite easy to find. You need to guide it with the selected tool, pushing it between the halves of the body, along the line of their connection. The found latches are pressed out.
Advice! To prevent them from fixing again, you can insert matches or thin strips of plastic into the widened gap.
After finding and releasing all the latches, the housing halves are separated. To reassemble the remote control, just carefully place them together and press at the locking points until they click.
Dust and animal hair
If the buttons begin to be pressed uncertainly, get stuck in one position, and dirt is visible along their contours, it’s worth cleaning. Removing dust and hair is done carefully, using an ear stick soaked in alcohol.
Important! The use of cologne, nail polish remover, or any other oil-containing compounds is prohibited.
Finger fat
Human skin secretions are extremely fluid. Grease penetrates and spreads across the surface of the upper rubber pressure plate of the remote control. It then hits the contacts on the printed circuit board. By accumulating dirt, it breaks the chain. In addition, human skin secretions have an oxidizing effect.
You can remove fat with a solution of warm water and alcohol . As in the previous paragraph, the use of oil-containing reagents is prohibited.
Advice! To prevent the accumulation of grease, it is recommended to protect the remote control by wrapping it in a plastic bag. Some workshops provide a service by rolling devices in a special film used for packaging industrial goods.
The easiest way is to use a regular disposable plastic bag for protection. They are distributed in any supermarket. If you don’t want to look like an old woman with a remote control in a bag wrapped with tape, you can use shrink film. Special packages of this type can be easily purchased on any online trading platform, for example, on Aliexpress. After heating with a hairdryer, the heat-shrinkable shell forms a plastic cocoon on the remote control that fits tightly to the surface.
Leakage of electrolyte and ingress of water and drinks
Inexpensive salt batteries and nickel-cadmium batteries can release electrolyte if operating temperature conditions are violated or due to severe overdischarge. It not only closes the contacts of the printed circuit board, but also oxidizes them. The operation of the remote control is negatively affected by water ingress.
You can see the electrolyte release directly on the power supply housing. Having disassembled the remote control, the user discovers a yellowish or transparent liquid with a pungent odor. It can be removed with alcohol; it is advisable to wash the device parts with warm water and dry thoroughly.
Important! People with sensitive skin are not recommended to touch the electrolyte due to its strong chemical effect.
In the same way, removing liquid and cleaning the parts of the remote control, they work when plain water gets inside the case. If the device is doused with beer, you need to act immediately. This drink tends to destroy contact pads and traces on a printed circuit board.
Contact group oxides
If electrolyte leaks out or water gets in, the contacts may oxidize. This shows up slightly on the printed circuit board. However, large enough plates that the batteries touch may become covered with a thick layer of saline solution or rust. In the first case, plaque is removed with an old toothbrush dipped in alcohol. In the second, it is recommended to remove the rust with a special inhibitor; if this is not available, use fine sandpaper or the tip of a knife.
Additional measures
If the proposed procedures do not fit the description of your problem, you should pay attention to other possible errors in Beeline set-top boxes.
If the remote control does not respond to changing channels
In practice, when the set-top box and remote control are working, the buttons may “stick” and not execute coded commands for no apparent reason. In this case, there is no need to rush to buy a new remote control.
First, you should check whether the TV is blocked and whether the transmitter itself is working (using a camera). Next, the LED is brought to the tuner and the manipulations are repeated to check the signal range.
If the channels do not switch, the kit is disconnected from the network for a while, the integrity of the cables and Bluetooth debugging (if available) are checked. Any hardware failure can lead to a software failure, which affects the ability to shift gears. As a last resort, they resort to resetting the settings to factory settings.
Unlock
Programmed remote controls must be unlocked immediately after pairing with the tuner using a special code from the instructions for the kit. In some cases, the password is entered during the pairing process, in others - through a separate command.
The numbers are pressed one by one without pauses, the password is fixed by pressing the STB key. If the data input is recognized by the system, the tuner will notify the owner of the completion of the operation by giving a light signal. If the entered code is entered incorrectly (with an error, without reference to the manufacturer), the pairing is carried out again and with preliminary unlinking of the remote control (if necessary).
Reboot
If the TV and set-top box are functioning normally, but control via the remote control is inactive, resort to restarting the set. This is especially true for “smart” devices that support Internet access and are equipped with many additional options, in particular, a remote control learning mode, a parental control function, and voice (finger) control. The use of certain options often disrupts the preset settings, and if a person forgets which functions he uses periodically, then the solution to the problem will be a complete rollback of the system to factory settings.
If the set-top box no longer sees the remote control
The operating remote control may conflict with the set-top box if you use a non-original device, for example a universal remote control that is not a product of the Beeline provider or partners.
In this case, the correct binding of the equipment is carried out by rebooting the tuner and changing the configuration on the TV. The algorithm of actions is carried out according to the manufacturers' instructions. Restarting the set-top box will update the search for control devices, and the remote control will work properly.
There are few reasons why the Beeline remote control does not work. You can identify them yourself using the insert with operating rules. Troubleshooting begins with the most common failures in the operation of the kit - incorrect binding and blocking of the remote control.
Mechanical breakdowns
The user can determine in advance that the Tricolor remote control has broken down due to mechanical damage. For example, the device was dropped, or it was already showing instability of the contacts, working after light blows to the case.
Most often, the connection points for the battery compartment wires in the remote control break off . The soldering can be easily restored by disassembling the case. It is also easy to determine physical failure of a circuit board if it cracks as a result of a strong impact.
Other damage, for example, tracks or contact groups of buttons, cannot be diagnosed without special equipment. You should take the remote control to a workshop or contact the nearest Tricolor customer service branch to order a new control for your receiver model.
Summarizing
The article describes tips and recommendations for users who are faced with the problem of failure of the remote control for the Tricolor set-top box, as well as possible solutions to problems in the event of problems with the receiver. As practice shows, there is no need to rush to “run” with the remote control and receiver to a service center, since often simply replacing the batteries in the remote control, cleaning it, or slowly and carefully checking the correctness of the receiver settings and the correct connection of all cables helps solve the problem.
If the recommendations in the article did not help solve the problem, then preference should be given to visiting a service center. Qualified specialists will diagnose the exact problem and give a definite answer: repair it or will you still need to purchase a new remote control, or even the device as a whole in your specific situation.
How can you do without a remote control?
It is not difficult to turn on the Tricolor receiver without a remote control and get a picture on the TV screen. To do this, just use the power button. Owners of older models of receivers and some modern ones are offered almost complete control functionality. On the body of such devices there is a convenient set of keys for changing channels, adjusting the volume, and so on.
Advice! Subscribers who do not have buttons on the receiver can use the Remote.Tricolor application. Installed on a smartphone connected to the same home local network, it provides almost complete control functionality.
Owners of modern models that do not have Wi-Fi transmitters or Ethernet interfaces are very limited in their capabilities. They urgently need a new or repaired remote control. Modern models do not provide for any actions, without buttons on the body. You can switch channels, make a list of them, and manipulate viewing only with the remote control.
If the Tricolor receiver does not turn on - what to do?
In all other cases, when the Tricolor receiver says boot and does not turn on, you should immediately seek help from specialists. To do this, you should call the TV provider’s contact center by calling the service phone 8
.
Support operators will definitely try to help restore the broadcast and find out why there is no signal. But before that, they will check the identity of the caller, specifying the service agreement number and the person’s passport details. More information on the portal - tricolor-lk.online.
In a conversation with consultants, viewers have the opportunity to find out the exact address of the nearest service center where they can return the equipment for repairs, or order a visit from a TV technician. After that, all that remains is to discuss a convenient time for the visit and wait for a professional. He will definitely figure out the reasons for the lack of TV and do everything necessary to restore the operation of the equipment.
Does the Tricolor receiver say boot and won’t turn on? Problems with technology arise frequently. Any receiver has a complex design; it may well fail for various reasons.
Today Tricolor is one of the major satellite television operators. It offers a wide range of services, many channels. The company sells its own equipment, which has the best compatibility.
If you wish, you can buy equipment from a third-party manufacturer. But then it is far from a fact that it will work fully. You will have to do some preliminary setup, a lot depends on your luck.
But even with the original device, problems may arise in the future. There are many reasons for them, including equipment breakdown, incorrect settings, etc. Therefore, it is worth understanding all the nuances in detail.
Let us say right away that all information presented in the article is general and is intended for informational purposes only. You can fix minor problems yourself, but if you can’t do this, then under no circumstances try to disassemble the device - call a specialist!
What are the dangers of self-repair?
- You lose the warranty if the commitment period has not yet expired.
- Equipment can be easily damaged. One wrong move, and instead of a specific element you will have to change the entire board, which will cost a huge amount.
- Most people do not have special knowledge and equipment. Therefore, pinpointing the root cause is problematic.
If the operation of the device is not restored after basic manipulations, then do not try to fix the breakdown yourself by disassembling and replacing components. Call a specialist if you don’t want to spend significantly more money on restoration in the future!
