It is rare to use the services of a mobile operator without problems. This is due to the fact that the company strives to improve the quality of service and periodically carries out technical work. Problems may also arise for other reasons. You can correct the situation by understanding why MTS does not work. To do this, you should resort to the methods presented below.
What's wrong with MTS today - reasons
When problems occur, many users do not understand the reasons and switch to other operators. Any mobile network has its drawbacks. To use the services without problems, you should understand what exactly is causing them.
There are a number of factors that negatively affect the operation of cellular communications:
- Carrying out preventive work.
- Severe overload of the mobile network.
- Problems with the telephone.
- Bad weather conditions (wind, thunderstorm, rain).
- Being outside the company's coverage.
All reasons require an individual approach. The offending factor should be identified and appropriate action taken. You can do this yourself or call the call center.
Reason 2. SIM card malfunction
Quite often, the user is faced with a lack of connection because the SIM card does not work. A SIM card has a certain service life. After this period, or due to incorrect or too intensive use, the card fails.
Symptoms of a faulty card include the following:
- The subscriber cannot receive incoming calls or make outgoing calls;
- SMS and MMS are not available;
- The device does not see the card, and reinstalling it does not solve the problem.
Now the MTS operator offers a SIM card replacement without changing the number (card update). It is fashionable to make a new card of a different format or one designed for newer types of mobile networks. The subscriber is recommended to contact the MTS service center and submit a request for a SIM replacement.
What to do if there are problems with MTS communication today?
there is no need to refer to poor quality service when MTS communications do not work today in 2021. Network interference occurs due to various factors. It is recommended to conduct a so-called test, and then proceed with further actions.
We identify internal problems related to the telephone itself. If everything is fine with the technology, then you should wait. Most likely, technical work is underway on the line. If the connection has not resumed after an hour, you must call customer support at 0890 and report the problem. The operator will take note of the request and eliminate any difficulties.
SIM card is not detected
This is also a fairly common problem when the SIM card is not detected and therefore there is no connection.
There can be four main reasons:
- Damage to SIM connector contacts;
- SIM card demagnetization;
- Incorrect card installation;
- Moisture ingress.
We have previously discussed cases of SIM card demagnetization and moisture penetration. Now let's look at cases with damaged contacts and incorrect SIM installation.
Possible problems why MTS is not working today
Not all problems can be resolved by your network operator. Getting through to the call center in the absence or interruptions of communication is also not easy. All problems have “signs” and solutions.
Network congestion
Problems with MTS communications today in 2021 are mainly related to network congestion. The mobile operator warns in advance about such problems. This is stated in the contract. At such moments, access to calls and SMS is partially or completely limited. Problems may also occur with the Internet connection.
There are no solutions in this case. You can't even get through to the support service. The only way out is to give it until a good signal appears.
Weather
The cause of interruptions on the line can be the weather - strong wind, rain, snowfall, etc. It is not difficult to figure out what exactly caused the problem. If there were no interruptions in the network before the onset of adverse weather conditions, then the reason is obvious.
Technical problems with the phone
Quite often problems arise from the phone itself. To resolve the problem, follow these steps:
- Assess the correct installation of the SIM card.
- Run an antivirus to check for viruses.
- Reboot your device and check your network connection.
In some cases, there is a need for repair work. The telephone stops functioning with the SIM card, which requires cleaning the contacts or reflashing the device.
You can determine the reason as follows - install the card in another phone. If the network signal is sufficient to make a call, then the problem lies in the device itself.
Places without network
The Mobile TeleSystems company provides its customers with expanded coverage that exceeds that of many cellular networks. There may be no service beyond the service area in remote areas. Blind zones are not covered by any operator.
The network connection may not be good at the following sites:
- Forest areas remote from populated areas.
- Subway and underground structures, basements, cellars.
- Structures with thick walls.
- Electric trains and trains, high altitude in the mountains.
- Being near devices that create radio interference.
To establish a connection, just return to the coverage area. Persons living in remote areas from the company's towers are recommended to use special devices that increase the signal.
Error during registration
If the phone cannot find the network or cannot register with the operator, then there may be a problem with the antenna and coaxial cable.
The coaxial cable may move away from the board connector if it hits the surface of the smartphone. Without this cable, the connection will be unstable. Therefore, the phone cannot register with the network.
And both the antenna itself and the connectors for its connection may be damaged.
Such problems can only be diagnosed after opening the device. But do not rush to do this if you have not tried another SIM card.
MTS mobile network is unavailable - what to do?
If MTS does not work today, then you should try to contact the company’s employees. To do this, you can call the call center at 0890. When the connection level is insufficient to make a call, it is recommended to dial 8 800 250 0890 from another phone. From abroad you can call +7 495 766 0166.
In order for a company employee to begin fixing problems, he will need your help. The subscriber must follow all the instructions of a company employee, who will remotely try to figure out the current situation.
Network congestion
All camera equipment is designed for a certain throughput. If subscribers in a region suddenly exceed a certain limit, or they begin to use various services more actively, this can lead to network overload, as a result of which some of them will be temporarily disabled. A good example of such difficulties is the time of the New Year holidays. Quite often, if you try to make a call to friends and acquaintances right at midnight, you can receive a response message “Network busy.” This is due to the fact that a large number of people are trying to reach their friends and relatives at this very moment, and as a result, the permissible limits are exceeded. Typically, this problem is short-term in nature, and after a few minutes the network begins to operate normally.
Bad connection - what to do?
The company is working to improve the quality of service. First, employees need to find out why MTS is not working in order to correct the situation. Every subscriber can take part in this process. The more often we contact support, the faster problems will be resolved.
The company plans to expand its service area. Soon even remote settlements. Until this problem is resolved, additional devices designed to enhance the signal should be used.
If you encounter problems with communication, you can contact the nearest company office. The employee will listen to you and take action to correct the problem. If this is not possible, you can log on to the company’s official website or use the mobile application to send an online message.
Reason 5. Geographical location
The country has many regions remote from the main administrative centers. The concentration of telecom operator towers in such areas is low and this determines the quality of communication, that is, MTS does not work partially or completely. Unfortunately, the subscriber will not be able to improve the network parameters in any way.
Only the operator can influence, but only if it is economically beneficial for him to improve communications in this area. The way out of the situation is satellite and other alternative types of communication
The listed network deterioration factors are the most common. In addition to them, the quality of communication can be affected by third-party radio interference, power and magnetic zones (quarries, mineral deposits), but they are less common and difficult to correct. Happy communication!
While roaming
If you decide to travel abroad with a domestic SIM card, the network may not appear immediately.
First, you need to familiarize yourself with the list of operators providing roaming services for MTS subscribers in the selected country. If your phone has automatic network search enabled, it is better to switch it to manual mode and select the appropriate operator from this list.
In addition, the device settings may prohibit making and receiving calls, as well as sending and receiving SMS while roaming. These parameters should also be checked and set to the required state. It is advisable to make such settings before the trip, when you have cheap internet at hand and can find instructions for your smartphone.
The room does not transmit the signal
The problem can also arise in a large city, where it would seem that towers are located on every corner. It's all because of the buildings that shield the signal. Reception deteriorates significantly when the subscriber goes down into the basement. Some houses built over 50 years ago also have thick walls, which can cause poor or no reception even on the upper floors.
Another type of building that is good at preventing the operation of cellular networks is metal boxes and hangars. Some hypermarkets, garage complexes and similar premises are built using this principle. As a result, internal reception may either be completely lost or the quality may be significantly reduced. One can only come to terms with this, because the only solution to the problem is to leave this building.
Location
MTS's connection does not work, but not regularly, but intermittently? It's time to think about exactly when problems occur. For what? After all, the reason may lie in your location. In some areas far from transmission lines, the signal will be very poor. It is simply stupid to wonder why the connection does not work or is “caught” poorly.
Please also note that in the metro (underground), as well as in elevators, you will not have any operator working. During this period, the conversation and connection will be interrupted. As soon as you leave the confined space, everything will get better.
Plus, don’t forget that being in the forest and places remote from the city can also cause some problems with the connection. In the same forest, for example, not only MTS will not work, but also Megafon, Beeline, etc. Not only are the transmission lines far away, but also the passage of the signal is hampered by numerous vegetation. This point should not be forgotten or overlooked. The solution to the problem is simple: you return to the arms of civilization - the connection is restored.
The phone is damaged
It is quite possible that the subscriber’s device itself, in which the SIM card is installed, is damaged. It's easy to check. You just need to take a card from another operator and install it in a suspicious phone. If the problem persists, then the only correct solution is to repair or replace the smartphone in which the malfunction occurred.
Advice! Sometimes it can be eliminated using software methods, using utilities provided by the manufacturer. In order to save on repairs, it is better to first follow the instructions from the website of the developer of this device.
Just appeared...
MTS (Ukraine) connection is not working? Frankly speaking, in some countries and cities this operator is just starting its work, and the connection itself has not yet been properly established. This means you will have to be patient for a while. After all, never before has a new connection been able to work immediately well: uninterruptedly and without errors with breaks. This is a common occurrence.
And this phenomenon concerns citizens of Ukraine. Here MTS began to fully develop not long ago. Therefore, the connection may be interrupted, disappear and not work for some time. All you can do is refuse the company’s services for a while. Well, or just get used to some inconveniences and not complain. After some time, when the work of MTS is established, it will be possible to use the connection without any problems. The average setup time is about 6 months. During this time, the operator provides maximum comfort for its customers regarding communications.
Why did the phone stop seeing the network - phone settings
Try setting the correct network settings to set the access point yourself. Follow the algorithm:
- Go to your phone's settings by opening the device tray and clicking on the gear icon in the upper right corner.
- In the settings you need the “Mobile networks” item, find it and click.
- If your SIM is not identified in any way, but it is definitely inserted into the device, moreover, the phone sees it, then it makes sense to enter the “access points” item.
- At the very top you will see the “Add” button. You can use it to create your own access points if they were not sent to you automatically when you turned on the SIM card.
- Go to your mobile operator's website and find the network access point parameters for manual entry.
- Transfer them to this form.
Save the settings and exit this window.
- Now click on “search for networks”, after selecting the desired SIM card if your device has several of them.
- See if the “Data while roaming” option is checked. Switch its position to on and then back to off. Select mobile transfer options if necessary.
As you may have noticed, the main reasons for the lack of network on the phone are as follows: technical problems in the form of a broken antenna, SIM card slot or other parts of the device; incorrect network settings and missing port; phone system error, which can be solved by manually changing the firmware.
Sometimes you can solve them yourself, but sometimes you have to contact service and pay for replacement components.
Mobile TeleSystems (MTS) is one of the largest companies in the CIS, providing cellular and landline telephone services, mobile and broadband Internet, television, etc. The number of all subscribers is more than 1 million.
Why is there no MTS connection? Such a large company also experiences disruptions. In May, hundreds of service users systematically complain about the frequent lack of quality communication.
The most common failures occur in the operation of services:
- mobile communications (more than 50%);
- 2G and 3G Internet (approximately 30%);
- other services requiring network access (about 20%).
