Why the Internet does not work well on your phone: reasons and solutions



Skip to content

World of graphics and design » Smartphones

March 2, 2019 Category: Smartphones Author: Administrator

Active Internet users may notice that the connection speed on their phone has suddenly dropped, movies or music are loading slowly, and the quality of the Internet connection has been disrupted. In this case, it is necessary to identify the cause of the problem and eliminate it, paying attention to possible sources of the problem.


The Internet of a mobile operator can work poorly for many reasons:

  • The problem is on the operator’s side - perhaps repair or maintenance work is being carried out.
  • Weak network coverage area - if the smartphone is not located in the area of ​​a 4G or 3G repeater, then loading pages or loading information from the feed may take a very long time. 2G is enough for telephone communications, but the Internet will be slow. The smartphone will show what type of network you are connected to.
      E/G is 2G or 2.5 G with a speed of 171.2 Kbps.
  • 3G is 3G with speeds up to 3.6 Mbps.
  • H/H+ is 3G+ with HSPA technology and speeds of tens of Mbit/s.
  • LTE or 4G – the highest possible speed.

  1. The gigabytes of the main tariff have run out. Buy additional gigabytes or change the tariff to a more favorable one.
  2. Bad weather conditions - snow, rain, wind can indirectly interfere with the signal reception of your smartphone.
  3. All traffic is taken up by other tasks. This can be done by the App Store and Google Play app stores, which automatically update the software. This option can be disabled in the settings by setting auto update to “via Wi-Fi”.

  1. Poor coverage of the region by the provider - if the quality of the cellular operator’s services does not satisfy your needs, change the provider to one operating in your region.
  2. The phone's network settings are messed up - check if switching between 2G, 3G and 4G standards is set.
  3. Numerous applications in the background - close and unload from memory all programs that consume traffic (for example, VPN, online games). You can also clear the cache of instant messengers, social networks, etc.

About problems with mobile Internet

The provider is interested in providing its users with the highest possible Internet access speed. But it’s not always possible to do it the way you want and need it. Anything can interfere:

1) problems with the Internet from the provider itself (yes, the provider must also have good access to the Internet, because the provider does not own the Internet - he is one of its users, no matter how strange it sounds);

2) problems with the provider’s servers, for example, server overload;

3) slowdowns on communication lines, for example, breaks, non-contacts, blackout of any areas;

4) slow Internet access from a cellular operator. For example, there may be an overload of voice communication lines of a cellular operator. In this case, maximum resources are automatically allocated to voice communications to the detriment of the quality of other services, including the Internet;

5) the user's router freezes. This situation can happen if the router has not been updated for a long time. Or if the router simply requires a reboot as a result of prolonged operation (not to mention a power outage in the outlet to which the router is connected);

6) malfunction of the router power supply in the user’s apartment (office). Because of this, the router does not provide the required parameters for the speed and quality of Internet access;

7) problems with the user’s device (computer, tablet, smartphone), for example, overload with different applications.

And this is not a complete list of all possible situations that affect the quality of the Internet at the end of the “chain” - in the user’s smartphone, tablet or computer.

If you are sure that the slow speed of Internet access is due precisely to the slow Internet, then often you do not need to ask the provider to increase the Internet speed. Sometimes the problem of increasing speed can be solved by switching to another tariff (usually more expensive) from the same provider, or by changing the provider altogether. You can often change your tariff directly on the provider’s website without leaving your home.

Often, a phone or other device runs slowly NOT because of the Internet speed, but because it is overloaded with its own applications and due to the presence of a large number of personal files (photos, videos, etc.)

Speed ​​check

If the Internet does not work well in one of the applications on your phone, you can check how another program that depends on network traffic works. You can also check the speed of the connection itself on your smartphone:

  1. Open Settings and go to Notification Center.

  1. Then click on “Advanced Settings”.

  1. Activate the function to show “Current network speed”.

  1. Go to a traffic-dependent program (Instagram, TikTok, browser) and check the loading speed during targeted actions.

Additionally, the speed can be found through special online programs. For example, SpeedTest:

  1. If the Internet on Android is slow, go to Speedtest.net or the application of the same name.

  1. Click “Start” and wait.

  1. Finally, you will receive information about the incoming and outgoing speed.

For social networks and surfing the Internet, a speed of 1 Mbit/s will be more than enough. Higher speeds will be needed if you need to watch videos online or make a video call. When the Internet speed drops and you cannot stay in one position stably, restart your phone or check the signal quality after a while in another place.

If the speed is ok, does not jump, but the smartphone begins to work slowly on its own, check the network settings, the amount of free permanent memory and cache.

Phone (tablet, laptop) works slowly

The problem that something loads slowly on a device (laptop, tablet, smartphone) may be related not only to the provider, but to the device itself.

For example, your device is overloaded with various applications that run in the background and constantly require access to the Internet. Applications also love to be constantly and frequently updated, again using the Internet to receive updates.

You can delete some applications, but then use your browser to access the site for which the application was installed. I wrote about this using the example of an application for classmates.

Another common problem with the slow operation of the device is that the memory is “full” of files with photos, videos, etc. It is important to periodically delete unnecessary files; for example, they can be placed in the Cloud.

An experiment to find out what is slow: the Internet or the phone (tablet)

A mobile operator will never make a 100% commitment to mobile speed, because there will be no speed if you find yourself in a place where there is no signal or the signal is weak (on a desert island, in a field, in a forest, in general, far from a cell operator tower).

Theoretically, you can check the speed of your tablet with the Internet if you find an opportunity to connect to fast Wi-Fi (Wi-Fi).

For example, one of your friends, relatives, acquaintances can give you fast Wi-Fi from their device (smartphone, tablet, laptop) for a short time for testing. Or you can connect to fast Wi-Fi somewhere in a place where there is access to Wi-Fi (transport, parks, train stations, shopping centers, cafes and other public places).

Then you will understand whether your smartphone, tablet, or laptop can work normally with the Internet from your cellular operator, if the cellular operator provides the required speed and quality of network access specified in the contract.

If it is not possible to check the quality of the Internet using other networks, then you can try inserting a SIM card from another mobile operator into your device (smartphone, tablet). Subsequently, you can use the same SIM number to switch to another mobile operator. The user himself decides whether he should do this.

For example, in security alarms that operate from mobile communications, two SIM cards are usually installed and must be from different cellular operators. The reason is that almost any cellular operator may have short-term or long-term problems with communication and Internet access.

Saving traffic in the browser

Animation, pictures, videos – all of this eats up a huge amount of traffic. Although browsers have learned to load information “in portions,” many “heavy sites” do not open for a long time and it seems that the Internet on Android is slowing down, although the problem is completely different.

To slightly speed up the loading of web data, browsers have a “Turbo” button, which compresses traffic and thereby loads pages faster. This option is available in every Chromium-based mobile browser. To activate it in Google Chrome:

  1. Open your browser and click on the three dots in the corner on the right.
  2. Select Settings.
  3. Scroll down and select the Data Saver feature.

  1. Move the slider to the "On" position.

  1. Here, go to the history and clear your browser of unnecessary data.

Disabling unnecessary programs

If you deactivate or completely remove applications that use traffic and load your smartphone, you can unload some of the resources. For this:

  1. Go to Settings and select Applications.

  1. Sort by the Third Party column and take a look at your apps. Remove any that deal with traffic and that you rarely or never use.

  1. Open the applications one by one and click “Clear cache” and “Stop” for those that remain, and “Delete” that you want to erase from the device.

  1. Also hold down the task switch key and clear the entire list of previously opened programs that are contained in the cache.

Network settings

If the Internet on MTS or Beeline, or another operator is detected only in one network (for example, 3G), let the smartphone choose which network it can switch to, depending on the signal:

  1. In settings, select "Traffic Control".

  1. Then turn off the mobile Internet option and restart it after a while. Check the speed.

  1. Next, click “Mobile networks” – “Your SIM” and “Network mode”.

  1. Choose to automatically switch between networks that indicate 4G or LTE.

  1. Then open “Data Transfer” and activate the “Traffic Saving” option. This function is similar to the one that was enabled for the browser, only it applies to all applications on the smartphone.

Third party software

If the Internet is unstable and still lags, you can use the options of third-party applications to speed up the Internet:

  1. Select one of these applications from Google Play and install it on your smartphone.

  1. Launch the program and agree to the terms of use.

  1. Click the “Fix connection” button.

  1. Ready. Log on to the Internet and check the quality of the connection.

The main reasons why the Internet on your phone is slow

Clearing the cache in Internet Explorer in different versions
There are many reasons why the Internet does not work well on your phone. And, before you start solving the problem, you need to find out why the signal has become weak and page loading is taking a long time.

  • inhibition of the search engine itself;
  • insufficient RAM on the device, which prevents the application from working normally;
  • lack of good Internet speed on the phone;
  • the subscription fee for using the Internet has not been paid;
  • The smartphone may have simply overheated.

Note ! If the OS is updated to version 4.0, then in the settings there is an option “demonstration of CPU load”. If the result shows that the processor is functioning normally, then the problem is in the mobile application.


2G – there is network coverage, the signal level is maximum, the modem is connected to the network. Speedtest cannot connect to the server, the ping is not working. There is virtually no mobile Internet.

3G – the situation is similar, the signal level is at maximum, there is a connection, but there is no Internet.

4G/LTE – the modem showed a minimum signal level and refused to connect to the network. This happens in large buildings even with satisfactory levels of exterior coverage.

Basic ways to speed up the Internet on Android

If images and other graphic elements take a long time to load while loading a web page, then measures should be taken to speed up the information network.

A nick generator

If the Internet hangs on Android, then you need to deal with it immediately. You can speed it up on Android using web applications that are downloaded completely free of charge. The most popular program is Internet Speed ​​Master. The application is easy to use, but requires Root rights after installation and then launching on the device.

You can learn everything about how to acquire Root rights from the resources of the World Wide Web or by watching a video on YouTube. For example, here.

Note! After a reboot, the Internet will begin to function faster and much better. It will also be possible to evaluate the performance of the downloaded extension and the speed of the World Wide Web after installing the program.

Do not be upset if you were unable to acquire root rights, because the program can work without them. Then the algorithm of actions is as follows:

  1. Launch this application.
  2. Open the program menu on the screen and select “Improve Internet Connection”.
  3. A new menu pops up, you need to select the button: “Restore”.
  4. Confirm your selection by clicking “OK”.


2G – the situation is similar to 2G of other operators, screenshots, unfortunately, are lost.
3G – speed recorded!

We tried it again: yes, indeed, there is speed. Instability of readings indirectly indicates high network load.

At the time of the experiment, Beeline had not yet launched the 4G/LTE network into commercial operation in Moscow.

( 1 rating, average 5 out of 5 )
Did you like the article? Share with friends:
For any suggestions regarding the site: [email protected]
Для любых предложений по сайту: [email protected]