What to do if the TV stops responding to the remote control

Samsung Smart Control is a touchscreen remote control that comes with Samsung TVs that have the Smart TV function and were released after 2012. With its help, you can not only control your TV, but also set-top boxes connected to it, as well as a Blu-ray player. In addition, it is thanks to this remote control that you can change channels, increase or decrease the volume and perform other actions using voice commands.

Full repair of Smart TV and remote controls

The easiest one is to buy a new remote control. You can contact the manufacturer's representative and try your luck if your pet has at least one in stock. In the vast majority of cases, you are the kind voice of the brand's authorized service representative on duty, which after several switches you find that your device has not been sold and no longer supports the manufacturer or service, therefore it is not possible to send the equipment that is the remote control.

Its main advantage is the touchpad, which is located on the front side and occupies about 40% of the total area. With its help, you can perform both ordinary actions related to setting up and managing TV, and work in the browser. Thanks to the touch panel, cursor control becomes as simple and convenient as possible.

The manufacturer is required by law to maintain a 24-month warranty, which in most cases is the length of time the device is warranted by the manufacturer. This is a tax on the rapid development of technology and pressure on its rapid launch. However, none of the above will rule out success in finding a new remote.

If you can't configure

While some drivers appear relatively resilient, few survive without killing them, such as spills or repeated drips on hard floors. The original driver is what the name suggests - the original manufacturer's remote control, which we received from an authorized service center. An undeniable advantage is the same description of the buttons and their functionality, appearance, manufacturer's logo and associated security with controls. In this way, drivers can be purchased both for well-known global manufacturers and for lesser-known manufacturers, as well as for Czech manufacturers.

Features of Smart Touch Control

The remote control for Samsung TVs with the Smart TV function, among other things, has a hydraulic sensor - a motion sensor. Thanks to it, you can control the TV by moving the remote control. In order for the cursor to appear, just touch the touchpad. Then it will move in accordance with the movement of your hand.

Examples of breakdowns due to which the TV remote control does not work

Replacement of the original driver - in this case we will receive a manufacturer approved remote control.
Small differences from the original are cosmetic, not functional, and therefore a different shape or color, or a slight change in the layout of the controls does not cause a big problem when the toilet is trained to move the finger during operation. We offer replacement sellers, especially for older models or equipment that have made this amount to be financially attractive to manufacturers to promote the production of original drivers. You can switch between menu items using the joystick. Also, some models have the ability to display a virtual remote control (analogous to a virtual keyboard on a computer). With its help, you can quickly set up your TV, activate certain functions and edit content.

What to do when frequently pressed buttons do not work

Replica of Original Drivers - Here we get an exact copy of the original remote control with the same functionality, manufactured by a company that is manufactured under license from the manufacturer of these replicas. The manufacturers of these remote controls try to include all models that are not available in their range. Thanks to this, their offer is wide and constantly expanding.

Failure of some buttons

Delivery times for all the above types are standard in the order of 24 hours. The undeniable advantage of these drivers is the fact that you will come home with a new, undamaged, error-free familiar acquaintance, just put in new batteries and you can drive.

To find out about the source of the signal, you need to touch the touchpad. If you hold your finger on it, a list of available channels will appear in front of you. If you hold down the touchpad while in the Smart Hub section, a window with the parameters of the element you selected will open in front of you. You can switch between its panels by sliding your finger left and right.

Connecting Smart Touch Control

The first misconception that people start choosing remote is focusing only on the brand.
It is not true that every identical tag driver will be fully functional on another device of the same brand. Basic driver functions may work, but most special functions will not work. Of course, the tag is important when choosing, but it does not uniquely identify the device or driver. If you want to be 100% sure that your new remote control is working correctly, you will also need the device model or driver to select it. The model mark is located on the back of the machine label. The remote control label is usually located on the front of the remote control under the buttons. In some cases, on the back panel under the battery cover.

When using this device, it is desirable that the distance between it and the TV is no more than 6 meters. Otherwise, the signal may not reach.

Today, such remote controls are included with TVs of the H, K, J and F series, which have the Smart TV function. Depending on the series, the devices themselves will differ. And not only in appearance, but also in the configuration features.

Beware of generic drivers that promise too much versatility

It may be a surprising and cruel reality, but there is no one-size-fits-all universal remote that works on every brand and model on the market.
Unfortunately, most customers believe that buying cheap generic drivers from the supermarket will definitely work for them. Typically, universal drivers work on older device models. Easily share your own content on your TV.
With incredible convergence and ease of connectivity, it works on most personal mobile devices. This ensures maximum use of the TV. With wireless connectivity, you can enjoy the exceptional design of your TV. Connect your entertainment to your TV.

Connecting Smart Touch Control

Series F (2013)Series H (2014)Series J (2015)Series K (2016)
  1. Insert AA or AAA batteries.
  2. Press the power button.
  3. Click on the "Pairing" button located on the back.
  4. Hold it down until the Bluetooth icon appears on the screen.
  5. Wait for connection.
  1. Install batteries into the remote control.
  2. Press the start button to start the TV.
  3. Press "Return" and "Guide" at the same time.
  4. Hold them down until the Bluetooth icon appears on the screen.
  5. Wait for the connection to complete.
  1. Insert AA batteries (2 pcs).
  2. Turn on the TV.
  3. Press "Extra" and "Return/Exit" at the same time.
  4. Wait for the Bluetooth icon to appear and connect to your TV.
  1. Insert 2 AA batteries.
  2. Turn on the TV
  3. Press and hold the Back and Play/Stop buttons.
  4. The message “Connecting to the smart remote control” will appear on the monitor.
  5. When the connection is complete, the message “Pairing Complete” will appear.

It has a touch surface and is used to change channels, mute the sound or read menu details. The touchpad, however, is larger. This is even known from touch laptops - so just swipe the center of the remote to move the cursor on the TV screen. The touch acts like a click. A new pilot can successfully replace the mouse's primary operation. It is used intuitively and conveniently. And if we are used to the traditional pilot, we will find it in the package with the TV.

When using a modern TV on a daily basis, it is also useful to accurately recognize gestures. A cursor will then appear on the screen, which you control by moving your hand. Clenching your hand into a fist will select the menu. When we wave on the movie screen, it adjusts to gestures using large buttons. It was also very interesting to use gestures in games.

When connecting for the first time, it is advisable to keep the remote control no more than 50 centimeters from the place where the signal is received.

If you can't configure

If you are unable to set up Samsung Smart Touch, try the following:

  1. Make sure the batteries are charged. If this is not the case, a warning will appear on the screen.
  2. Remove and reinsert the batteries. Make sure they are positioned correctly.
  3. Unplug the TV and turn it on again.
  4. Make sure that this is the remote control for this TV.
  5. Try setting up the remote control again.

Use your smartphone or tablet as a remote control! Additional control of the TV gives us another smart device, smartphone or tablet. When connected, you can not only watch movies or photos on the big screen, but also use all the options of your smartphone. We can not only change channels and control individual functions, but also write text from a smartphone. It also allows you to watch a different channel on your smartphone or tablet screen than the one you currently see on your TV screen.

Everyone may need SMART TV repair

. You need to have the phone number of a good TV technician at hand. We are professionals in our field - contact us!

The expression SMART TV is translated as “smart TV”. And this is so, because the idea is based on the introduction of the Internet into television. The most famous software capabilities in the field of integration today are those of Samsung, Panasonic, Philips, LG, Toshiba, Sony.

Call, write. We'll come and fix everything. We can handle absolutely all breakdowns

This is a very useful feature - from now on, homeowners no longer have to argue about which channel to watch at the moment.
That's not all - our smartphone can also play a role in the game. Then, together with one TV, they can be played by up to 4 people. Another method is mouse and keyboard. But we have known this method of control for a long time. Numerous discoveries and innovative solutions are revolutionizing the world of new devices and opening up people unknown to the world today. The TV does not respond to commands given by the remote control. The main reason could be the remote control or TV. To resolve the problem, follow these steps:

The basic functions of smart SMART TVs are the exchange of photo and video content using a smartphone or computer, streaming online video broadcast from various network sources. You can control information with your voice, gestures, and remote controls. It all depends on the model, because some of them have functions, and some do not. There is even facial recognition in many expensive versions. With the help of such an “extra” TV in every sense of the word, you can use social networks and broadcast any content on the full screen, make video calls on Skype and much more interesting things.

Try pressing the control buttons on the TV. If the TV responds to your commands, we suspect a faulty remote control. If the TV does not respond to given commands by pressing the TV's buttons, the problem may be with the TV and you should take a few steps to try to resolve the problem. If the TV responds to the given orders, then you are a happy person, the TV suffered from blocking the order processor, and you do not need the relatively large expense of repairing the TV.

If it doesn't respond to orders, try removing the plastic front panel of the TV with a damp cloth that you suspect is the remote control. Dirt or cigarette smoke can make the commands received by the TV much worse. In case this operation does not solve the problem, the TV needs to be repaired for repair and it is better to ask a specialist.

Cleaning from moisture and dirt

Anything that has oily dirt can be wiped with a damp cloth or cotton wool soaked in alcohol. However, if the remote control is old, the dirt may be unexpectedly heavy. It would seem where this dirt would come from, but, as practice shows, all remote controls collect dirt.

Take a small basin and pour warm, clean water into it. Add a few drops of dish detergent and lather the solution. Place all the elements of the remote control in it, including the circuit board. Don't worry, without power there will be no short circuit. After some time, all the dirt will become wet and it will be easy to remove, for example, with a regular toothbrush.

Clean the board with radio components especially carefully: they must not be damaged. The contacts on the microcircuit and the buttons themselves on the reverse side of the rubber element must be black! After all dirt has been removed, rinse the parts with running water, pat them dry with a dry towel and place them in a warm, dry place for 30-40 minutes to dry completely.

If the button contact has a graphite coating, then the reason for poor operation may be that it is worn out and erased. Regular chocolate or cigarette packaging will help solve the problem. You just need to cut paper-based foil into squares or circles of the appropriate size and glue the pieces with the paper side to the contacts.

It is best to glue the foil to the contacts using “Moment” or silicone-based glue. There is also a special product for this type of need, but buying it specifically for 1-2 buttons is impractical. Also on the market are special repair kits for remote controls, which contain buttons with conductive coating and a small tube of adhesive.

Full repair of Smart TV and remote controls

However, even such equipment breaks down and is prone to failure. If a problem occurs with your SMART TV, you do not need to try to remove the problem yourself. Only TV professionals can help you in this matter!

Our company “REMONT-TVV” works with many brands: Loewe, Philips, Samsung, LG, Sony, Metz, Rolsen, Panasonic, Toshiba, Thomson, Mystery, Bravis, Sharp, Pioneer and promptly carries out repair work, in everything with high quality and inexpensive prices. We save the client’s time and desire to receive working equipment.

Following the steps above, you come to the conclusion that the problem is with the remote control, so try to get it back together. First, carefully open the battery cover and try to remove it from the remote control. If you don't, try shaking the remote a few times while holding it with your right hand and pointing the battery compartment face down into the palm of your left hand. Old and worn-out batteries can leak into the remote control, causing oxidation of metal contact parts or internal electronic components, often rendering the remote control unrepairable.

Call, write. We'll come and fix everything. We can handle absolutely all breakdowns:

SMART TV does not turn on - the indicator does not light up; . the red indicator does not respond to the remote control and the TV does not turn on; . after turning on, the green indicator lights up for a couple of seconds, then turns red or goes out; . after turning on, the screen freezes with a static picture without sound; . after turning on, the screen freezes with a static picture with sound; . malfunctions associated with failures of sounds and pictures, etc.

Our advice is to always use new quality batteries that have the words “Alkaline Batteries” written on them. These batteries have a slightly higher price, but are justified by their increased lifespan compared to regular batteries, they do not leak after consumption and are not recyclable. Returning, if the batteries work on the remote control, you should clean the waste fluid from the batteries with a dry cloth, insisting on the electrical contacts that you want to clean, then using a fine abrasive material with a gloss or a sharp point of the object more severe.

Our company will repair SMART TV TVs at home in Moscow and the Moscow region

. We have been working for several years now. During their fruitful work, telemasters have won the trust and respect of clients throughout the district. They trust us! Our work is appreciated! Take advantage of the high-quality services of masters now.

What will happen to the TV after resetting the settings?

After resetting the TV, the device's factory settings will be restored. All changes made by the user, including installed widgets and applications in the smart TV menu, as well as configured TV channels will be deleted. All problems, unless they are hardware related, will also disappear.

If the malfunction remains, this most likely means a breakdown of the television receiver itself. In this case, you will need to take the device to a service center that repairs Samsung or LG TVs. You need to know that even if you reboot the television receiver, its firmware version remains unchanged, i.e. it will not be possible to reset it to the old one.

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