What to do?
If the message “No Signal” appears only on some TV or radio channels, while the rest are still showing, you need to update the list of TV and radio channels.
“Menu” - “Search for Tricolor TV channels” - “OK” - “Attention! Do you want to update the list of TV channels?” – “YES” – “OK”
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After this, a search for TV channels will be performed. During the search, two columns will be displayed on the screen - “All TV” and “All Radio”. At the end of the search, a window will appear indicating the number of TV channels found.
1. Disconnect the receiver from the power supply for 1 minute, then turn it on, wait until the receiver goes into operating mode, and switch it to the TV or radio channel that has been “encoded”.
2. If access to watching/listening to a TV or radio channel has not been restored, you need to search for TV and radio channels. To do this, use the receiver's remote control:
3. Save all found TV and radio channels (by pressing the “OK” or “F3” button). The receiver will turn on on the Tricolor TV Information Channel.
If the message “No Signal” appears on all television and radio channels, this indicates that the signal level is insufficient. In this case it is necessary:
1. Check the cable connection between the antenna and the receiver, its integrity and reliability of connections at the connector connection points.
2. If the connection is correct and the cable is not damaged, you need to manually adjust the antenna. To do this, we recommend that you contact the nearest Authorized dealer in your region to call a specialist to your home.
3. To independently adjust the antenna, you need to slowly change the direction of the antenna, centimeter by centimeter, fixing it in each position for 3-5 seconds until an image appears on the Tricolor TV Information Channel (usually the first one in the list). The quality and strength of the signal received by the antenna can be checked by calling up the information banner on this TV channel (by double pressing the red “F1” or “i” button). Signal quality and strength scales will be displayed at the bottom of the screen on the left (strength) and right (quality). For stable viewing of Tricolor TV channels, both scales (quality and signal strength) must be filled to at least 70%.
Today, every resident of Russia can buy a set of equipment with a Tricolor antenna unit. But it happens when, after installation according to the instructions, there is no high-quality picture on the screen, or the image crumbles into cubes and is interrupted. This means the Tricolor TV signal level is low. It can be raised by a number of measures and methods. To do this, you should first check the quality of the signal on Tricolor TV directly on the TV screen, and then choose the best method to eliminate the shortcomings.
What determines the strength and quality of the Tricolor signal?
The quality of the Tricolor signal depends on each component of the satellite reception system, transmission media, and selected hardware solutions. Various influencing factors should be considered separately. However, we can give a fairly short list of reasons why the subscriber receives poor signal quality:
- satellite visibility is incorrectly organized;
- the installation parameters of the antenna unit are violated;
- there is no proper maintenance of the deflector;
- incorrect choice of hardware solutions for receiving units and data transmission networks;
- poor network installation;
- presence of signal loss points and nodes.
The specific reason why there is no signal strength and quality is determined from global to local parameters. That is, from checking the area of the antenna unit to examining each element of the data transmission network.
Choosing a location to install the antenna
Since the dish receives a signal from the satellite, the main criteria when choosing a location are:
- There are no foreign objects in the signal path (trees, poles, walls, glass, building) at a distance of 100 m in length and 40 m in height.
- Fixation occurs at a high point (roof, wall, side of the balcony). If placed inside a balcony, interference will occur.
- The dish should face south, because the satellite “hangs” above the equator. As a result, the quality of digital message transmission improves.
- Avoid contact with the equipment by snow slopes, water drains, and falling cornices.
- Placing it near the TV will make the broadcast setup process easier.
Following the criteria will ensure that errors are avoided when working independently.
How to check signal strength
You can check the strength and quality of the Tricolor signal with fairly high accuracy directly on the TV screen . To do this, you need to call the info banner of the channel where there are problems with the image. You can find out how to do this in the receiver's operating instructions.
An info banner consists of two indicators. The strength of the Tricolor signal is displayed on the left, its quality - on the right. Recommended values for the two indicators are 70%. Some receivers are capable of operating stably at values of 48-50%. For a number of modern models to function correctly, the indicators must show at least 75%.
Advice! It is worth focusing on the numbers indicated in the operating instructions for a particular receiver. If they are not there, it is assumed that after eliminating the problems, the indicator indicator should be at least 70%.
What needs to be done for this
To improve the quality of the signal from Tricolor, it is recommended to perform a number of actions:
- Cut the cable right where the break was detected.
- Strip the cable from the braid.
- Screw the connectors onto the cable.
- Secure these connectors using a connector.
- Next, you need to strengthen the connection; to do this, you need to wrap a layer of electrical tape over this connection.
In situations where the cable is not damaged, it is recommended to check the tightness of the F-thread.
The quality of the signal from Tricolor TV may also depend on the receiver. For example, if the receiver is faulty, there will be no signal. And in order to find out, you need to connect it to a working antenna. To do this, you can ask one of your friends or neighbors for a working antenna from Tricolor. If a signal appears when connecting someone else's antenna, then the cause of the breakdown is a non-working antenna.
If you install someone else's antenna and there is still no signal, then the receiver is broken. Quite often, it is the tuner that is responsible for receiving the signal that fails. Not many people will be able to repair the receiver themselves, so in this case it is best to immediately take the receiver to a service center for repair.
How to improve the Tricolor reception signal
As mentioned above, the search for problems must begin from global to local.
Satellite visibility
The antenna unit directs the focus of the deflector to a point in the sky. There should be no obstacles on the imaginary line from the satellite. It is advisable that the visibility channel does not pass in the corridor, between vertical concrete walls or other objects that reflect the signal, creating reflections and wave diffraction effects. If there is no clear area of view for the antenna, it is recommended to reposition it.
Antenna positioning
The accuracy of the antenna direction plays a key role in the strength and quality of the received Tricolor signal. The deflector position can be adjusted in the following ways.
- Using a special SatFinder device.
- Positioning according to the recommended angle of inclination to the horizon vertically and azimuth, rotation relative to the north-south line horizontally. Data for a specific city can be viewed on the official Tricolor website, in the Help-Connecting equipment-Configuring the antenna section.
- Manual rotation. This should be done slowly, a couple of degrees at a time, pausing for 5-10 seconds so that the indicators on the TV screen have time to update.
Advice! You can use one of the online services to calculate antenna positioning. They allow you to obtain the most accurate indicators of the angle of inclination and azimuth of rotation for deflectors from different manufacturers.
Dirt and weather
The antenna deflector needs to be maintained. Removing dirt, ice, snow, leaves, branches - all this can significantly increase the signal level. In addition, if problems with the image occur during rain, snowfall, or thunderstorms, do not be upset. Signal drops in bad weather are normal. Just wait until it improves.
Bad converter
The signal converter is the first node in the chain that shapes its strength and quality. If this unit has been in use for a long time, of a frankly old model, it is recommended to replace it. Read about how to choose a new converter for Tricolor here. The cost of this unit is affordable for everyone.
Switching quality
Cables in the network inside the home must be connected in the manner recommended by the provider. No twisting is allowed, soldering is not recommended . Only high-quality, tightly screwed F-connectors.
Minimum length and nonlinearity
The cable running from the converter to the receiver must be laid optimally to minimize its length. It is recommended to make fewer turns. Twisted sections are not allowed. Also, the line must be drawn without kinks or kinks in the wire.
Minimum switching points
The ideal option for laying cable lines inside the house is from point to point. That is, from the output of the converter to the receiver. It is not recommended to use:
- more than one break point on one cable line;
- wall cable sockets, which are an additional switching point with a reduced level of contact reliability.
Correct cable type
The simple wire most common when laying cable television networks is not always suitable for broadcasting a satellite broadcast signal . With its characteristics, there is a significant drop in power. In addition, looping inside the house, the cable can reach an impressive length within one line.
To ensure minimal losses, it is recommended to purchase a special wire. To choose the right one, it is recommended to contact stores that offer a wide range of cable products, or companies that specialize in laying lines of considerable length.
Advice! The cable, designed for organizing routes up to 500 meters, is ideal for minimizing signal strength losses.
Tips
Signal transmission wires from the antenna should not pass near power lines. This means that a distance of at least 150mm must be maintained from the main electrical distribution in the house to the coaxial cable.
Advice! If this cannot be done, it is worth stretching the wire inside a special shielding corrugated tube or using decorative furniture with a metal wall.
Dividers
Signal dividers with one input and several outputs show a drop in the reception level at each of the consumers. The use of such devices on a network is highly discouraged.
Tools and materials for work
To work you will need:
- Drill (perforator);
- Screwdriver;
- Wrenches of the 8, 10, 13 type;
- Open-end wrench 10;
- Pliers;
- Compass;
- Knife;
- Insulating tape;
- Heat-shrinkable tubing or silicone-based sealant;
- Screeds;
- 13mm head screws, 6 - 8 cm long;
- Metal washers d=30-50 mm.
Minimum set of tools.
To secure the base, you need to select fasteners. It should be fixed to a wooden surface using plumbing caps. In other situations, 10x100 anchor bolts are suitable.
The cable used to connect the antenna and the TV must contain a thick copper core and double braid. The cable length is no more than 100 m. If it is necessary to lay more than this length, then signal amplifiers are additionally located.
How to set up the Tricolor Siberia antenna without the help of instruments
Satellite receivers included in Tricolor kits are supplied by the company without a channel list. However, like receivers from other manufacturers and satellite operators. Before selling, during inspection and testing, we always update the software of Tricolor receivers and record the channel list from the satellite. That is, the buyer receives a Tricolor set-top box already configured for the satellite.
Thus, you can buy a Tricolor receiver, and use it to tune the antenna to the satellite, without using a satmeter, and without resorting to the help of an installer. Below are detailed instructions on how to set up the Tricolor Siberia antenna using the GS B522 receiver.
These instructions are also suitable for setting up Tricolor Siberia using any modern receiver for Tricolor, for example GS E501, since the menu of all receivers is unified.
First, you need to install the antenna and rotate it to the approximate location of the satellite. This is not difficult to do.
Without resorting to complicated calculations, you can determine the approximate direction to the Tricolor Siberia satellite (Express AT1, located at 56 degrees east longitude) as follows: First, determine the direction to the south using a compass. If there is no compass, then the approximate direction to the south (with an error of up to 10 degrees) is where the sun is at 12 noon. You also need to know the longitude of the place where you live. Now almost everyone has navigators or smartphones with GPS function. Therefore, finding out the direction to the south and your coordinates (longitude and latitude) is not a problem.
When choosing a location for installing the Tricolor antenna, it is important that no obstacles block the satellite. – so that there are no obstacles nearby (trees, buildings, power poles, etc.) that block the satellite.
We calculate the direction to the satellite this way. For example, you live in the village. Svetly, Yakutia, 113° E. etc. This means that if you turned the antenna exactly to the SOUTH, you marked the position 113° E. d. The Express AT1 satellite, to which you need to tune the antenna, is located at 56° E. e. To turn the antenna towards this satellite, you need to turn it (113° – 56°= 57°) 57 degrees west. That is, standing facing south, turn the antenna 57 degrees to the right.
This will be the approximate direction to the satellite in azimuth (horizontal). You also need to set the required antenna tilt. This can also be done approximately. Let's just say that the greater your longitude and latitude, the more you need to tilt the antenna forward (towards the bottom). For example, if you live in Novosibirsk (83°), then your antenna is almost vertical. If in the village Light, Yakutia, it will be slightly tilted forward, etc.
What we recommend you pay attention to
If the message “No signal” appears on the TV screen, there is no need to panic. Just like you shouldn’t repeatedly press the remote control buttons while trying to achieve a positive result. To begin with, if such a situation does arise, you need to soberly analyze the situation and try to independently find the possible cause of the problem.
And it is imperative to remember that during updating or searching for channels, under no circumstances should the receiver be disconnected from the power supply. Otherwise the equipment will fail.
There is no point in wasting time troubleshooting technical problems. It is best to contact the service center immediately.
The specialists, in turn, will perform the following actions:
- Set up the equipment.
- Replacement of faulty equipment.
- The software will be updated.
How to improve the signal quality from Tricolor TV? First of all, it is recommended to determine the cause, and only then perform a series of appropriate actions depending on what the problem is. For example, if it is related to weather conditions, this is a reason that does not depend on the user. Therefore, no action needs to be taken in this case; you just need to wait for the weather to improve. If the reason is technical, you can try to fix the problem yourself or use the help of a specialist.
If we look at user reviews about the services of this operator, we can conclude: many people like Tricolor TV due to the fact that they can watch a large number of channels, and do not need the Internet for this. It is very convenient to watch Tricolor TV outside the city.
Source
Setting up the Tricolor antenna using the GS B522 receiver
In order to set up the Tricolor dish, just buy a GS B522 receiver in our store, already configured for the satellite, and then follow the setup recommendations.
Since the GS B522 set-top box already has a list of channels, the receiver turns on on the open info channel, on which we will configure the antenna.
We connect the antenna with a cable to the turned off receiver, which is connected to the TV. IMPORTANT! The TV screen must be within the installer's field of vision. Turn on the receiver. Since the antenna is not yet tuned to the satellite, we see the message:
On the remote control, press the MENU button, then APPLICATIONS, then go to the SETUP WIZARD.
Here we go to the item TRICOLOR TV SIBERIA. At the bottom there are two scales - strength and quality. Since the antenna is not tuned, they are empty. Our task is to achieve the appearance of level values in these scales by rotating the antenna in the selected sector.
We begin to slowly rotate the antenna around its axis within the previously selected sector. The task is to obtain a signal on the “Strength” and “Quality” scales. You need to rotate slowly, since the digital signal processing by the receiver occurs with some delay, and if you rotate quickly, you can miss the satellite without seeing the signal. The one who sets up the antenna must see the TV screen himself! If the signal does not appear in one pass, then lower or raise the antenna a little (by 3-5mm) and repeat the procedure. And so on until the signal appears on the “Quality” scale. The process can last from 5-10 minutes to 2-3 hours, depending on your care and accuracy of preliminary installation of the antenna.
A sign that you have received a signal will be the following picture on the TV screen:
Now you need to adjust the antenna to the maximum value. It is advisable that the “Quality” value be no lower than 30%. As a rule, with a properly configured antenna this value is from 33% to 40%.
After this, carefully tighten the antenna mounting nuts. When tightening, you must constantly monitor the signal level, since the antenna mirror moves at this time and the signal may drop.
All! The antenna is configured, you can start watching the Tricolor Siberia channels.
What actions need to be taken
In order to fix this, you need to perform a number of specific actions:
- Prepare wrenches in advance: they may be needed to tighten the nuts.
- Carefully inspect the place, try to eliminate all possible sources of danger.
- It is recommended to tighten all antenna connections.
- Set up the antenna. That is, point the antenna in a certain direction until a clear signal appears.
Each time you change direction, you need to take short breaks, about 5 seconds. It is best to get someone's help during setup. That is, one person adjusts the antenna, and the other checks the signal quality.
The signal quality can also be checked by pressing the F1 button on the information channel. In the lower left part of the screen you will see a signal strength scale and a quality scale. This figure must be at least 70%. If the indicators are higher, the setup work can be stopped.
If it is not possible to adjust the antenna yourself, you must use the services of a specialist who will adjust the antenna using the horizontal scanning method.
Installation of a television connector
The television connector is connected to the converter in accordance with the diagram:
- Strip the top insulated layer of the cable to a length of 1.5 cm.
- Unfold the braided shielding along the wire.
- Turn the foil over the braided covering.
- Remove the insulating layer of the conductor 1 cm long.
- Install the cable into the F connector.
- Leave a protruding central conductor 2 mm long (the excess is cut off).
- Seal the F-connector along the entire length. This is done with a heat-shrinkable tube or 2 layers of electrical tape covered with silicone-based sealant.
- Fix the cable in the arc space of the converter using a layer of electrical tape or tie.
- Connect the other end of the wire to the receiving equipment.
In relation to the antenna wire used, there are two ways to install the receiver to the TV:
- High-frequency antenna cable (HF) - plugs into the antenna socket on the TV and into the “RF Out” input hole of the receiver. After turning on, the combination “BOOT” and the channel number appears on the television screen. When you turn on the channel search function, a “No Signal” notification is displayed, which implies normal operation of the receiver.
- Low frequency cable with connector (LF) - similar to HF. When connected, “BOOT” appears on the television screen. Afterwards, you need to press the “A/B” button on the remote control surface of the receiver. As a result, the “No Signal” notification should light up. The appearance of other information indicates that the equipment was assembled incorrectly.
After these steps, you can start setting up channels.
Receiver registration
Receiving a television picture occurs after registering the equipment. Registration is carried out in one of the following ways:
- On the Tricolor website;
- At a sales office or an authorized center (usually after purchase at specialized points of sale, the receiver is registered);
- Through the technical support department, when you have a subscription agreement in hand.
The identification number is a sequence of 10-12 digits. The number can be found on the packaging sticker or on the receiver body sticker. There is no inscription on some packages and cases, so you need to go to the receiver menu. When clicking on the “us” submenu, the user will see the ID.
To conclude an agreement, it is required to provide the user’s personal data (full name, passport, date of birth, place of installation, contact information).
Registration actions end with confirmation of the equipment over a telephone conversation with the Tricolor service. You must indicate the purpose of the appeal, full name, identification number.
Radical measures
If none of the above methods bring results, there is only one solution - replace the satellite dish with a new one with a larger diameter. If the antenna worked properly before, then the risk of such a situation occurring is minimal. Unless a structure made of shielding materials was erected not far from the installation point, or a source of strong interference appeared.
But still, usually the replacement story concerns beginners who incorrectly calculated the required diameter of the device or simply decided to save money on the device.
To choose the right receiver size, cable brand and receiver type, it is better to contact Tricolor TV employees who will calculate the necessary parameters, type of equipment, help set up the TV antenna and advise on all issues related to connection.
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One of the most common problems associated with Tricolor TV is a weak signal or problems with viewing.
It is worth noting that when the signal quality improves, it is not possible to increase the number of receiver channels. This can only be done if several transmitting and receiving devices are installed. Poor Tricolor signal quality can often be corrected.