One of the common situations that Rostelecom clients encounter is no signal. Many beginners immediately call support, but in practice the problem can be easily fixed on your own. As a rule, the reason lies in problems with the provider, damage to the set-top box or cable. Below we will look at why the message No signal may appear, and what to do if Rostelecom does not show channels. Separately, we will provide step-by-step instructions for troubleshooting without calling a technician.
Where to call if the TV antenna does not work
There may be several reasons for a possible problem.
Perhaps you did not pay for television services on time, and the system automatically suspended the provision of services in your apartment. It is likely that you accidentally damaged the cable; in this case, you should check its integrity from the point of connection to the TV to the point of connection to the electronic panel or the entrance to your apartment. If the cable is intact and undamaged, the cause of the breakdown lies in planned work or some kind of accident.
In any case, you should call the antenna service provider in your home. If you don’t know which organization services your home, look at the receipt - its details should be indicated there. If your home is served by a provider that provides both television and Internet services, you may need to contact them.
Here is an example of the options:
- In the EPD there is a line “Antenna - 245 rubles” - your provider PJSC Rostelecom tel. 8-800-100-98-34, detailed information on this service package can be found at: https://moscow.rt.ru/hometv/analog_tv;
- In the EPD there is a line “Akado Antenna - 245 rubles” - your provider Akado tel. 8-495-954-00-00.
If you have already called the cable provider and checked that there is a signal in the brush, but the TV still shows poorly, you can contact our highly qualified antenna specialists, who will come and bring high quality signal to your TV. The technician will use a special device to check where the signal quality is being lost in your apartment and replace the contacts or part of the cable if necessary.
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Where to call if your home Internet does not work Rostelecom
We have all encountered such a situation when the Internet disappears, and instead of the usual network icon, an icon with an exclamation mark appears - which indicates that the network is working without access to the Internet. In such cases, there may be several reasons, and the main one is a low balance level. You can check the status of your account without calling the operator; to do this, just use your Rostelecom personal account, where you can always view this information. It’s another matter when there are problems on the service provider’s line, in which case the question arises where to call if Rostelecom’s home Internet does not work . As it turns out, there is a customer support service for this.
There is also the opportunity to visit the company’s office, where you will be served fairly quickly. But, Rostelecom has offices only in big cities, so you will not be able to take advantage of this advantage if you live in a small town. You can check the presence of a company branch in your city using the following link rt.ru/contacts. This information will be provided on the map.
City Antenna Service
From October 1, 2021, the NKS company joined the international communications joint-stock company Rostelecom. Currently, the NKS company provides home telephony and Internet communication services throughout Moscow and the Moscow region, and also supplies a television signal.
invariably evokes a strong association with mobile communications, however, in addition to the main direction, the organization’s area of interest also includes the supply of television signals. The package of offers in the field of television broadcasting is sufficiently wide and flexible, which allows it to cover the interests of a significant number of users.
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The TV antenna in the apartment does not work, where to call Moscow
I’m also confused by non-Russians, but nothing prevents you from taking a piece of cable (antenna), an extension cord (electric), a TV (any with a TV input), go out into the entrance and plug the TV into the extension cord, the antenna cable into the crab that goes to your apartment, if it shows well the problem is in your cables, if it’s bad, then the problem is in the crab or in the general antenna itself (for prevention, ask your neighbors how their antenna shows, you anyway have channels that show worse than others, ask their neighbors)
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Some people may have difficulty filling out the application, since not all management companies have a document form prepared for this. However, it is not mandatory, and the application can be written in free form. Only it must comply with the established standards for this type of documentation. The following must be specified:
Where to call if the public antenna does not work
If public utility workers refuse to use the TV antenna, then saving drowning people becomes the work of the drowning people themselves. In a situation where the collective antenna does not work, where it is not clear where to call, but something still needs to be done, you have to turn to private companies for help. For example, the Moscow company, among other things, provides repair and maintenance services for public antennas.
But not everyone is so lucky. More often than not, there is no care for collective antennas, and no one raises money for their maintenance. The fact that there is no regular collection seems to be an advantage, but only until, instead of a news release or TV series, you see thick “snow” on your TV. And then you will have to greatly regret that the antennas in the city are not centrally maintained.
Where to call when your Rostelecom home phone doesn't work
If you have an old wired telephone line, you should make sure that you do not break the wire when moving the cabinet or nightstand. Carefully check the integrity of the telephone cable after it enters the apartment . If necessary, you can do the twisting yourself, after which you need to check the functionality of your home phone again. If it works, then there is no need to call Rostelecom. In order to protect the cable from breaks, place it in a cable channel (plastic box).
If everything is fine, then the problem lies in the line itself. It would also not hurt to connect another telephone set to the line and recheck. Today, a home phone from Rostelecom is connected through a special voice gateway combined with a router. That is, there is no usual physical line from the apartment to the telephone exchange - the connection is established through the channel through which the Internet is connected. Accordingly, before calling Rostelecom regarding a non-working home phone, try rebooting the router .
For what reasons does digital television not show?
It is almost impossible to avoid the listed problems, since for the most part they are of a force majeure nature. The only exception is equipment failure. Preventing software failures is quite simple - update the operating system of the set-top box in a timely manner. With hardware damage is even easier - follow the rules for operating the equipment.
Particular attention should be paid to the white wire (RG-6), which is intended for internal installation. The service life of this cable is extremely short, especially if you used it during external installation. Water gets into it, thereby destroying the braid.
Rostelecom antenna does not work where to call
Secondly, we already have MGTS Digital Television (Russia, Moscow) - now I’ll tell you everything and show you), which we had to connect to watch the paid TV channel “Our Football”, because you can’t add it to the NCS. Let TV from MGTS work on only one TV for now, but you know, this is quite enough for us. And it’s easier to rent another decoder for 79 rubles a month and connect a second TV. If desired. At first it was - but now it’s not)
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Antenna repair Moscow Antenna Service Antenna master. A “No Signal” sign appeared on the TV screen. Where to call if the TV antenna does not work. Check the antenna and repeat the auto search. With the amplifier, the intensity increased to 80, but the quality began to jump at the level of 20-30, depending on where the antenna was pointed. The antenna in a private house, apartment, or country house does not work. If the central TV antenna malfunctions, our antenna technicians will ring the cable running from the low-current panel to the apartment, check the serviceability of the coupler, splitter, antenna sockets, and TV sockets. Kulakova 12. Call the control room and leave a request, you pay for services using a single payment document, let them deal with your antenna themselves. The TV antenna does not work - reasons and solution to the problem. . Selecting a TV for LRT networks 02/Feb/17 - 10:19. In the section Service, care and repair to the question: TVs in the apartment work very poorly - ripples, noise. Car radio antennas Triad. Father calls on weekdays by phone. The TV is not receiving a signal. 2. Throw yourself out of the entrance and install an antenna on the roof of the entrance - 17 channels in each apartment for free (but this is provided that the SA works in everyone’s houses on Mondays, which means wires. TVF workshop. But also your neighbors. The TV supports the DVB-T broadcasting system.
Equipment setup, low cost
Repair of TV antennas is required for two reasons: mechanical damage or deterioration of broadcasting properties. A decrease in picture quality may be expressed in the absence of broadcasting of some channels; the occurrence of ripples and interference; damage to the amplifier; occurrence of unnecessary reflections; hardware settings failure and so on.
Kit with digital antenna DVB-T2 No. 1
- Digital antenna for receiving DVB-T/DVB-T2 signal;
- Receiver/receiver for 20 digital channels per TV;
- Wall bracket;
- Coaxial cable RG6 (10 m);
- F-type connectors (2 pcs.);
- Standard installation on the wall of a house, height up to 4 m.
Price: 5,300 rubles Thanks to the launch of the second digital television multiplex of the DVB-T2 standard in the Moscow region, it became possible to receive 20 digital channels without a subscription fee. The broadcast is carried out from the Ostankino TV tower and covers the Moscow region. The price includes a receiver that can be connected to absolutely any TV.
Kit with digital antenna DVB-T2 No. 2
- Medium power digital antenna DVB-T/DVB-T2;
- HF amplifier Alcad AI-200;
- Telescopic mast 4 m;
- Wall bracket (2 pcs.);
- Coaxial cable RG6 (10 m);
- Professional antenna installation.
Price: 10,600 rubles The equipment is designed to connect several televisions at a distance of more than 30 km from Ostankino, a standard option for a dacha or country house.
Kit with digital antenna DVB-T2 No. 3
- Digital antenna of maximum power DVB-T/DVB-T2;
- Planar mast amplifier, power injector;
- Telescopic mast 6 m;
- Wall bracket (2 pcs.);
- Coaxial cable RG6 (10 m);
- Professional antenna installation.
Price: 15,600 rubles The most powerful antenna is designed for reception at a great distance from the transmitter; a powered mast amplifier allows you to use the full potential of digital broadcasting.
Set with all-wave terrestrial antenna Losus
- All-wave terrestrial antenna Locus L021.62;
- HF amplifier Alcad AI-200;
- Telescopic mast 4 m;
- Wall bracket (2 pcs.);
- Coaxial cable RG6 (10 m);
- Professional antenna installation.
Price: 11,200 rubles A set with an on-air antenna from the domestic manufacturer Loсus, which has been developing antennas since 1998. With the help of a powerful amplifier, the quality of the picture and sound is improved. The kit allows you to receive terrestrial television from the Ostankino TV tower in Moscow and the Moscow region within a radius of up to 50 km from the Moscow Ring Road. The presence of signal reflectors from natural obstacles improves its performance characteristics and makes it an excellent choice in terms of price/quality ratio.
Funke All-Wave Over-the-Air Antenna Kit
- All-wave terrestrial antenna Funke DSRC1753;
- Multi-band amplifier Alcad 200;
- Telescopic mast 4 meters;
- Wall mounts to the mast (2 pcs.);
- Coaxial cable RG6 (10 m);
- Professional antenna installation.
Price: 18,000 rubles The Funke DSRC1753 all-wave terrestrial antenna allows you to receive a signal on meter and decimeter waves in Moscow and the region within a radius of 50 km from the Moscow Ring Road. With proper installation and the presence of reflective filters, this powerful antenna allows you to receive a signal even in forested areas, heavily built-up areas or lowlands.
Set of 3 Funke terrestrial antennas
- Funke broadcast antenna, 5 elements (channel 1-3);
- Funke broadcast antenna, 16 elements (6,8,11 channel);
- Funke broadcast antenna, 91 elements (channel 21-69);
- Telescopic mast 6 meters;
- Wall mounts to the mast (2 pcs.);
- Multi-band amplifier Alcad 407;
- Coaxial cable RG6 (25 m);
- Professional antenna installation.
Rostelecom television antenna: application for disconnection
- FULL NAME. the applicant;
- registration address;
- contact phone number (home, mobile);
- select and underline the line that indicates who you are, a tenant or property owner;
- from the presented 4 options for the purposes of the appeal, select the appropriate one and put a tick in the box opposite (among them: termination of the contract, installing a filter on the system, disconnecting one of the taps, excluding payment for it and requesting to remove charges for the disconnected tap);
- indicate additional information (presence of a vestibule door and whether the apartment is communal);
- put the date and signature.
Users complain about the paucity of the package. It includes only 50 channels and only 1 of them is in digital format. The downside is inconvenient navigation, the channels are not organized into blocks, the quality of the picture is not satisfactory, as well as the cost of the service, which exceeds 150 rubles/month.
TV antenna does not work where to call
Of course, there are several rather “tepid” moments, but without them the equipment installation cannot be completed. One of them is the section of the antenna cable and its fixation at the ends with F-type connectors. In addition, the converter still needs to be carefully rotated around its axis. This procedure can be done after the device is fixed on the wall. But satellite equipment is quite delicate, so it is advisable to carry out this procedure in advance.
If the TV is working, but you see an error message on the screen: “No Signal”, or the TV does not show anything at all, the reason is the wrong choice of communication channel for the signal or the cable is damaged. Basically, modern technical devices have multi-channel (several inputs). For example, combining HDMI and RCA. If you select in the settings a communication channel that is different from the connector to which the data cable is connected, you will see a message on the screen indicating that there is no signal.
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Mechanical cable damage
After an unexpected absence of a television signal, when a notification in the form “No IP address” is shown on the screen, the consumer must, first of all, carefully inspect all apartment wiring for mechanical damage. If the patch cord is bent somewhere or broken in several places, then it may stop receiving the incoming signal, which will cause the television to stop working.
It is also worth checking whether the cable is not crushed by the leg of a sofa or table, whether it is crushed by an interior door, and whether it has been damaged by pets. Another reason may be oxidation of the contacts on the cable connector. In any of all these cases, you simply need to replace the patch cord between the router and the set-top box. Then perhaps the problem will be solved.
What should Rostelecom clients do if their home phone doesn’t work?
Today in Russia, one of the largest operators providing the population with reliable and high-quality landline communication services is Rostelecom. However, in some cases, phones and this operator may respond with silence to their owners. What to do if your Rostelecom home phone stops working? Where, in this case, should you call so as not to be left without communication for a long time, and why do breakdowns happen?
A non-working home telephone can cause significant discomfort to modern people. Mobile communications, which appeared relatively recently, have not been able to completely replace their landline rival. Many people still prefer to negotiate with its help.
Collective antenna Rostelecom
The largest Internet provider provides high-quality access to TV shows, films and series. Subscribers who do not want to pay a lot for this range of services can use the old variation - analogue television.
The cost of this service is quite high. Currently it is not profitable to connect TV in this way. On the company’s official website you can look at modern connection options and choose the most modern and inexpensive option. The final price for the service provided will be announced by the master after completion of the work. The customer will have to pay not only the work of the company employee, but also the full cost of the material used.
Unified City Antenna Service
The EGAS antenna service will promptly send an antenna technician to your home to repair, connect or configure any television systems. A qualified antenna technician travels to service all areas of Moscow and the surrounding Moscow region.
The scope of EGAS activities is to provide the population with high-quality television in a variety of formats. Our team is professionals with appropriate education and extensive experience who will not only competently and quickly perform any range of work in the field of telecommunications, but will also provide broad advice on any issues that interest you in the field of installation and repair of television equipment.
How to refuse an antenna
By virtue of Art. clause 3, part 2, art. 44 of the Housing Code of the Russian Federation, the competence of the general meeting of owners of premises in an apartment building includes making decisions on the use of the common property of the owners of premises in an apartment building by other persons , including concluding agreements for the placement of advertising materials, if it is intended to use the common property of the owners for their placement premises in an apartment building.
- A collective TV antenna on the roof of a high-rise building is simply the joint property of the residents, along with stairwells, pipes in the basement and benches near the entrance. Well, material property needs to be maintained, and there will be corresponding expenses.
- The housing office, or in modern terminology - the management organization, does not know whether you still use a common house antenna, have switched to cable TV, or you have not had a TV for a long time, since you get the necessary information from the Internet. Until you officially abandon the antenna, you are formally considered its user.
How to disable the Rostelecom collective antenna
There are many offers on the market for technologies for watching popular TV channels. Some choose to install a satellite dish and related equipment, some choose IPTV technology (which is also used by Rostelecom), and some simply choose the services of another cable television provider. Among the main disadvantages of a collective television antenna are the following:
A sample application to disconnect the antenna can be obtained from the company’s office, but we will list its contents in order to save your time. The application is written in free form, but it must contain the following data:
