What to do if basic Tricolor channels are not shown?

Domestic legal norms establish a minimum number of television channels that will remain publicly available in 2021, regardless of the circumstances. Therefore, situations where Tricolor does not show all-Russian channels are far from normal. In such cases, subscribers should not wait until broadcasting is restored automatically, since usually nothing like this happens. They need to figure out the reasons for the disappearance and try to return the airwaves on their own. If you don’t rush to conclusions and be patient, even unprepared people can cope with the task.

What are basic Tricolor channels

The Tricolor company provides its customers with the opportunity to watch free TV channels if they have the appropriate equipment. They are called basic. The package contains 20 general purpose television channels, radio stations, information channels and a channel broadcasting in a teleshop format.

Broadcasting of free general purpose channels is approved at the legislative level. But sometimes the list may change.

It is worth considering that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.

Teleshopping allows Tricolor subscribers to make purchases without leaving home.

Manual channel search

It is not always possible to automatically find TV channels. This mainly happens due to technical failures. In this case, you need to use the option of manually searching for Tricolor TV channels. To do this, follow the following instructions:

1. Open the main menu.
2. Go to settings.
3. Enter the password "0000".
4. Select the “Manual Search” section.
5. Specify all the necessary parameters, and then activate the process.

To set up absolutely all free TV channels, you need to specify the required frequencies. Manual channel search has a wide range of advantages:

• Functions correctly, despite various technical failures;
• Channels are set up and saved fairly quickly;
• Users will be able to configure absolutely all available TV channels.

When the automatic search for TV channels does not work, users can safely configure broadcasting manually. It won't be difficult to do this.

Reasons why basic channels are not shown

Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. An error is possible in different cases - bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:

• No power supply or incorrect completion of automatic settings;
• Reset recent settings;
• Incorrect installation of the smart card;
• Unconfirmed data;
• The software update did not occur;
• There is no fee for the package provided;
• Broken cable from the dish to the receiver;
• Preventative work.

Don't panic when a problem occurs. It can be resolved in a short time if you approach the solution correctly. But sometimes the reason for the lack of signal may be due to other factors.

For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.

Tips for subscribers

Cases where the subscriber’s subscription has long expired, and federal channels are not shown on Tricolor due to the termination of the subscription agreement, deserve special consideration. In such a situation, only re-conclusion of the contract will help. In addition, clients should keep personal data up to date. Unconfirmed client information can lead to broadcast interruption. Another source of problems is resetting activation keys. They can be reactivated in your personal account, after which the TV broadcast will be restored automatically.

Ways to solve the problem

The solution to the problem of the lack of television broadcasting of free channels is to check that the cable is connected correctly. If everything is connected correctly, then other steps should be performed.

Checking the correct operation of the equipment

To check the functioning of the equipment, you must perform a reboot. Execution scheme:

• Disconnect the receiver from the network;
• Wait 5-10 minutes;
• Connect the receiver to the outlet and start it up.

  
  Turn off the receiver for a few minutes.

After restarting, the equipment returns to normal operation. If this does not happen, then you need to click on show the information channel (should be shown regularly). If there is no TV broadcast on the info channel, you can judge that the setup functions have failed. You should proceed to the step of resetting the settings to factory settings (installed by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting configuration functions:

• On the receiver remote control, select the “Menu” button;
• In the list of operations that appears, point to the “Installation” position;
• In the PIN code entry window, enter the combination of the card’s secret code (indicated on the back of the smart card) or enter “0000” if there is no code;
• After confirming the PIN code, click on the “Factory settings” item;

• By successively pressing the “Ok” button, agree to return to the factory settings;

• After the reset is complete, launch the “Auto Search” function to configure the channels;

• Save found channels.

It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. That's why they are located after channel 100.

If the above steps do not help, it is necessary to check the cable run from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or orientation violation is detected, adjust the dish and search for TV channels again.

Software Update

In order to improve display and protect against unauthorized access, the provider recommends regular software updates. If this operation is not carried out on time, the broadcast of TV channels may be stopped. The software update should be carried out when a new version of the system software is released, so that further channels can be shown.

Do not turn off the power while updating the software.

To update, use the “Updates” item in the receiver menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and loss of broadcasting.

Smart card reading error

The receiver must “read” the smart card in order for broadcasting to begin. When the receiver does not see it, a failure occurs. Accordingly, basic channels cannot be shown. To check the visibility of a smart card, follow the steps:

• Press “Menu” on the receiver’s remote control;
• Select the “Conditional access” option;
• In the window that appears, click on the Dre module;
• Make sure the number is available in the “ID card number” line.

If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, or a breakdown of the receiver.

more about the problem with the smart card here.

After checking that the card was inserted correctly, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or rule out malfunctions in the receiver.

Data not confirmed

Confirmation of data is required if the user has not done so previously. To confirm them, the subscriber can use the services of a personal account on the Tricolor website or make a call to technical support, where the operator can confirm the ID number and contact information.

Basic channels do not work, information channels work

If the information channel shows, then the problem of the lack of TV showing of basic channels arises due to non-confirmation of the subscriber data or the invisibility of the smart card. Data confirmation was described above. The visibility of the card is due to its correct installation in a working card reader. Information on solving the problem that appears due to the inability to read the card was indicated above.

Change in price for the basic package

The company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company’s services for a long time. The information channel warns about changes in tariff policy, so the subscriber must deposit the required amount into the account on time.

Tricolor trick (basic channels do not work due to the fault of the provider)

The Tricolor company offers subscribers to pay for the package provided in installments. If this payment method is chosen, the combined amounts are paid before a certain date. If there is insufficient funds in the subscriber's account, the company does not guarantee the television broadcast of basic channels.

Also, if the contract is unilaterally terminated, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of broadcasting free channels.

If all methods have been tried and the problem is not solved, then you should contact support. The operator will explain what to do in such a situation.

Tuning channels without a remote control

If for some reason there is no remote control for the TV (no batteries or it is faulty or defective), then you can set up TV channels in the following ways:

1. If satellite TV or digital (IPTV or OTT) is used, and a set-top box is connected to the TV, then all settings are performed through the receiver. That is, you will need a remote control for it.
2. If you are using a Smart TV, you can use your smartphone as a remote control. It is enough to install an application like Mi Remote or Android TV Remote Control, and then synchronize the program and TV.

Also, some TV models have physical control buttons. There are navigation buttons (their functions can duplicate the CH and VOL buttons), as well as MENU. This will already be enough to enable automatic search for TV channels.

In other situations, you will have to buy a new remote control. Or use a universal remote control that can be configured to control almost any TV model.

What should I do if the “List is empty” message does not go away?

, if problems arise with the channel list, offers two ways to correct the situation:

1. you need to reset all settings so that those set by the company itself (by default) appear;
2. you need to turn to specialists for help class=”aligncenter” width=”772″ height=”250″[/img]

How to reset settings?

If you want to cope on your own and don’t want to call the experts for help, then this method is for you. Resetting settings is a very simple procedure. It is recommended to carry it out if any system failures occur.

To reset settings, do the following:

1. Take the receiver's remote control. Find an icon on it called “Menu”.
2. Several sections will appear, you need to select “Settings” (sometimes the same option is shown under the name “Settings”).
3. Most likely, a window will immediately pop up asking for a PIN code. Enter it. The default is 0000.
4. Now find the factory settings among the settings (that’s what they are called).
5. Confirm the reset.

Once you have completely completed the reset, the tuner will reboot. You will see a “1-Step Setup Wizard” message on the screen. Then the “Masters” process occurs; in the “Operator” section, indicate Tricolor TV.

Most likely, after this your tuner will start working properly. Otherwise, you need to seek help from professional craftsmen.

Image Settings

To make watching TV channels comfortable, you need to adjust the image. First you need to go to the TV menu and go to the image settings. On each TV these buttons have their own name. The instructions for the TV describe everything in detail. First, you will need to choose whether to take a universal, ready-made image, or configure each parameter manually.

To set the format correctly, you need to disable the scaling function in the menu.

After this you can start setting up:

After this, all settings must be saved and exit the menu.

What to do if channels are missing

Every subscriber would like to avoid situations where already connected and paid TV channels are not shown. But, if trouble has already happened, the easiest way is to report the incident to support operators and follow their advice. True, sometimes such a solution is inconvenient and time-consuming. Therefore, you can start by simply rebooting the receiver. Next, you will need to reset the settings to factory defaults and re-enable channel search. If this does not help, all that remains is to check that the equipment is working correctly.

Main reasons

Not only those who own newer format equipment are faced with the lack of display of possible Tricolor TV regions. Let's look at why this can happen and the main nuances that lead to problems.

The most common source of the disappearance of the list of possible Tricolor TV regions in 2021 should be considered a satellite dish.

Problems may occur for the following reasons:

• incorrect rotation of the antenna;
• damaged cable braid in contact with the central core;
• Broken contacts on F-shaped connectors.

In addition to all these factors, difficulties may arise due to the incorrect position of the card in the receiver. In addition, difficulties can be caused by a simple system failure. Often, a simple reboot of the console will help correct the situation.

How to update Tricolor TV software?

It's no secret that any software needs to be updated regularly. Sometimes the lack of an update is not critical, but in some cases it reaches such a level that the system simply stops working completely or partially.

In order to avoid these troubles or fix an existing problem, you need to enter the menu again and select the update item.

IMPORTANT! When the system is being updated, you should never turn off the equipment - a serious failure may occur, the consequences of which may be irreversible.

How to check the correct operation of equipment

If the “Basic” package stops working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:

1. Check the functionality of the equipment from the very beginning. The very first option is to restart the power supply, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.
2. If the first method does not give any positive changes, we proceed to checking the Promotional channels, which should function even with the Smart Card removed. Even if it writes: “no signal,” reset the equipment settings.

Fixing the problem: recommendations

Taking into account the above situations, if the Tricolor TV receiver displays a message on the screen about the unavailability of the list of regions, the subsequent measures will be quite logical.

1. It is very important to consider the position of the device's smart card. Perhaps this is the reason for the lack of loading of the channel.
2. Be sure to check the rotation of the antenna. To do this, it is necessary to clarify the correct azimuth and inclination angle. To do this, ask your neighbors living nearby about the position of the plate.
3. Check the contacts and restore cable integrity if necessary. Make sure that the braid does not pick up the wire strands and ensure reliable connections.

The Tricolor receiver writes “No signal”

When the antenna cannot catch the desired wave from the satellite, the message “No signal” appears on all channels. The simplest reason for this is preventive maintenance, the timing of which can be found by calling the hotline. If such work is not carried out, you should ensure that the equipment is intact and the settings are correct.

In the absence of visible damage to the main cable and antenna, the cause of its loss in 50% of cases is a breakdown of the converter, the repair of which must be carried out by a qualified technician.