Why don’t Tricolor TV channels show after payment and how to activate them

Timely payment of subscription fees is a guarantee of stable television broadcasting. Funds will be automatically debited from your personal account balance in accordance with the subscription rate. However, what should you do if, after paying for Tricolor, the channels are not shown? There are several reasons why this problem occurs.

In order to quickly restore correct television broadcasting, you need to determine the cause of the failure. It is necessary to check the functionality of the equipment, and also check whether the funds may not have been transferred. Sometimes this happens, especially if you use online banking.

Now let’s carefully analyze why TV channels are not shown to subscribers of the satellite operator Tricolor TV, who paid for the services on time. We will give specific expert recommendations aimed at restoring television broadcasting.

Why does it happen that after payment the channels do not work?

The reasons for non-working channels may be:

• The user has not deposited enough funds to activate the TV show - by making payments through terminals or at an online bank or ATM that is not his own, a commission may be charged. Fees may be deducted from the payment amount.
• The receiver is turned off on the day of subscription activation, which makes it impossible to receive a signal.
• The money was received for the wrong service or a separate fee is required for viewing some channels;
• Problems with the smart card or receiver.

When problems arise

But not everything is actually smooth and good. Problems with broadcasting and broadcasting channels are often common. The most common one is a problem with the display signal. Undoubtedly, every owner of a satellite television package has more than once thought about the question of why “Tricolor” does not show. Not every user can solve this problem on their own, so you have to contact technical support and call a technician, which is costly in itself. And yet this does not prevent satellite television from gaining more and more popularity among users and potential clients every year. This fact, in turn, leads to the search for solutions to a number of problems related to satellite broadcasting.

What to do if channels do not turn on

If the display has not been resumed, you should check the receipt of funds in your Personal Account on the official page of the provider, and also compare the ID number in the receipt.

Funds have not been credited to the required service account

When you receive money into your personal account, you must credit it to the required service:

• In the “My Services” section, click on the “Manage personal account” item;
• Select the line with the desired service (Personal Account);
• Click on the package where the funds will be transferred (the “Transfer to” button will pop up);
• After specifying the amount, click on the “Transfer” button;
• Confirm the operation.

Please note that the transfer is carried out if there is an active renewal tariff.

There is an option when the funds are credited to the account of another service and activation occurs. The deactivation operation is carried out if the service is activated:

• Go to the “Technical Assistance” section in your personal account;
• Find the form for transferring payment (deactivation);

Fill in all the data and send to technical support.

If there is no TV showing when you pay for the required package, you should turn off the receiver for 5 minutes and turn it on again on a coded channel. And wait to receive the activation keys (no more than 8 hours).

Reactivation of a channel package

When payment is made more than 5 days before the new subscription is valid, it may not be possible to receive activation keys. Their re-sending is carried out according to the following scheme:

• In your Personal Account, point to the “My Services” section;
• Click on the item “Repeat activation commands”;
• Confirm action.

After sending, reboot the receiver and leave it until you receive the codes.

The ID number does not match the number indicated on the receipt

The problem is solved in this way:

1. Find on the website a form for transferring funds to send to the support service;
2. In the subject of the application, indicate “Transfer of erroneous payment”;
3. Attach a check when submitting your request.

After reviewing the request, the user receives further instructions to the specified email address.

Funds have not been credited to the personal account, although all data is correct

The subscriber must find out the payment status by calling the bank or transfer system. The phone number is on the receipt.

Technical problems

Problems with a smart card or receiving equipment require other solutions. The subscriber should verify the functionality of the card and receiver. Sometimes you need to reset the settings to factory level.

Need to reset

If a subscriber paid for Tricolor TV, but the channels are not shown, this may be due to incorrect user settings. The best way to solve the problem is to roll back to factory settings. Resetting the parameters set by the user is considered the primary method of eliminating software failures. Resetting the settings to the “Default” value is carried out as follows:

1. Take the device's remote control and press the "Menu" button. The name may vary depending on the equipment model.
2. Find the “System” section, and then go into it. Enter the security PIN code – 0000 – in the appropriate field.
3. Activate the “Reset settings to factory level” command. A notification will appear, select Continue or OK.
4. Immediately after resetting the user parameters, the equipment will automatically reboot. Wait until the receiver turns on again.
5. After reconnecting, you need to reconfigure the satellite receiver.

Quite often, strange images appear on the TV screen, and the combination 8888 is displayed on the display of the satellite receiver. This means that due to incorrectly set parameters by the user or for other reasons, the receiver automatically reset the settings. Do not take any action on your own. Contact Tricolor TV customer support for assistance. The operators will tell you what to do next.

What should I do if, after payment, Tricolor TV still doesn’t show?

After paying for or renewing the Tricolor TV service package, access to programs does not appear immediately. It will take from several tens of minutes to 8 hours before the selected television appears. All this time, the receiver must be turned on in order to receive a signal with a key from the digital operator. There is no need to keep the TV active.

Why don’t Tricolor TV channels show after payment?

You can pay for operator services:

• by using the appropriate section on the company’s website, where after specifying your personal account number you will be redirected to the page for selecting a convenient payment method;
• by registering for an automatic payment service in the subscriber’s personal account. To do this, you will need to link a plastic card, from which the required amount will be debited monthly. A multilateral protection system protects the client from possible system malfunctions and theft of confidential data;
• at ATMs, cash desks, banking organizations, electronic wallets and a number of other payment systems.

Double-check the entered personal account number first. One error in the digital code can result in funds being credited to a third-party recipient without the possibility of their return. If, after payment, Tricolor does not show channels, the reason for this may be a number of reasons, the diagnosis and correction of which will be discussed in this material.

Channel activation

When a client admits that there is a debt on the personal account balance, the purchased services go into inactive status, making it impossible to watch TV channels for certain subscriptions. To resume viewing, you must obtain activation keys again. To do this, just follow a number of steps:

1. Turn off the TV and set-top box by unplugging it;
2. Wait about 5-10 minutes, after which you can turn it on again;
3. Turn on the service channel and synchronize with the satellite, which initiates the process of sending a set of access keys.

Old software

Outdated software is also often the reason why Tricolor does not show paid channels, although there is money in the account. The system for automatically receiving updates may not work, making it necessary to request them yourself. This can be done using the basic capabilities of the remote control.

1. Click on the “Settings” button;
2. Go to the "System" section. The TV may ask you to enter a security code, which is set to “0000” by default;
3. Select “Software” and find the line “Check for updates”;
4. Select the above option, after which the system will be able to receive information about the availability of a new version of the program. If the check was successful, proceed to update the system;
5. After the update is completed, restart the device and configure it again.

Payment failed

When using some methods of replenishing your personal account balance, additional time may be required to complete the payment, which is why access to satellite television services is limited for users. You can check your current personal account balance:

• by going to the appropriate section of the official website;
• using the functionality of your personal user account.

In all of the above cases, you need to indicate the contract or smart card number, after which up-to-date information on the current balance will be displayed on the screen.

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Reset

Resetting the settings is one of the basic ways to eliminate numerous software malfunctions of the receiver. To do this, just follow simple instructions:

1. Press the "Menu" button on the remote control. The name may vary depending on the specific model of the technical device;
2. Go to the system section and log in. You will need to specify a security code, which is set to “0000” by default;
3. Select “Reset settings to factory level” and confirm your actions;
4. Wait for the action to complete and wait for the receiver to reboot;
5. After turning it back on, you will need to go through the setup process again.

Smart card problem

A smart card is the most important technical component in the operation of satellite television equipment. The small device contains not only all the necessary information about the subscriber and the current subscription, but also acts as a personal account number for crediting funds. Its failure may also be accompanied by the inability to gain access to watch your favorite channels.

1. Turn off the set-top box and remove the equipment from the connector;
2. Reinstall the smart card according to the symbol;
3. Turn on the TV and reconnect to the satellite.

If the above actions do not lead to the required result, check the service life of the technical component. Out of the box it is 3 years. Although after this period the component will work and browsing can continue, it will now be necessary to manually obtain access keys, which significantly complicates this process. Contact the nearest operator service center, where diagnostics will be carried out and a free replacement will be performed if a warranty claim is detected.

Changing the tariff plan

Changing your base plan may also cause some difficulties when viewing content. This procedure initiates the process of connecting to the satellite for subsequent synchronization of information, which may take some time. It is recommended to wait a few hours, during which the problem may correct itself. If viewing has not resumed, contact a qualified customer service specialist and inform them that you are “calling after paying for Tricolor, when will the channels be turned on?”

Technical problem with the receiver

If studying the above information does not bring the desired result, contact your nearest operator service center. You can get a list of addresses using the operator’s official website. For this:

1. Go to the main page of the project;
2. Select your service region;
3. Open the “Support” section and click on the “Service Office” item;
4. In the window that appears, the client will have access to a complete list of addresses with the ability to conveniently search.

Please first make sure that you have paid the funds for your personal account services. Specialists will find the reason why they may not show channels and, if necessary, will connect the equipment themselves. If the set-top box fails under warranty, it will be replaced free of charge.

Causes

There is no single reason why Tricolor does not show. The malfunction is eliminated by elimination.

Reasons for no signal:

1. Environment - the equipment provided to the client includes a standard-sized satellite antenna. On flat terrain, the size of the receiving device is sufficient to receive a stable TV signal. But with hilly and uneven terrain, or in bad weather, the “no signal” picture is displayed on the screen.
2. Lack of quality settings - signs: constant signal loss or image distortion. Make sure that the connecting cable is not damaged.
3. End of the paid period - when purchasing equipment for watching satellite television, a trial annual period is paid. If there is no payment, a year after connection the paid channels are switched off, but the basic channels should remain, which does not always happen.

Some types of faults can be fixed on your own; for others, it is better to call a specialist. Below are a few more common problems and solutions.

What to do immediately after payment

If you paid for television services on time, you will need to re-activate the channel package. To do this correctly and with maximum efficiency, you need to log into your Personal Account on the official website of the television company tricolor.tv. There you must submit a request to receive activation codes so that the operator can quickly update the registry information and reconnect you to the system. This operation will not take much time, but will significantly speed up the update, and Tricolor television will return to your screen faster. How long it will take before turning on again depends on the operator’s workload with such requests. But one thing is certain: it will not take you 8-12 hours to reconnect, as is usually practiced.

Non-working receiver

If the above recommendations did not help and the TV channels still do not work, contact the nearest Tricolor TV customer service center. The addresses of the company's offices are listed on the provider's website. To determine the location of the center closest to you, you need:

1. Visit the home page of the official Tricolor TV website.
2. Select service region, i.e. the city in which you live.
3. Open the “Support” section, and then click on the “Service Office” subsection.
4. In the dialog box that opens, you will see a list of addresses of all company offices.

Pay attention to the convenient filtration system. Use the special search menu to quickly find the nearest company office.

Before going to the office of the satellite TV provider, you need to make sure once again that the funds have actually been credited to the balance of your personal account. Experienced specialists will be able to quickly diagnose the reason why channels are not shown. It is impossible to fix hardware malfunctions of the receiver yourself. This requires special equipment and professional skills. If the warranty is still valid, the equipment will be replaced free of charge.

Additional Information

To avoid problems with watching your favorite programs, it is recommended to pay for the services of the satellite television operator in a timely manner. We have already discussed payment methods earlier. Also, the option of linking a plastic card is always relevant, from which funds will be automatically debited to replenish the balance.

Having transferred the required amount, it will go to your general personal account. Here the client will need to independently redirect the money to pay for a specific subscription. This can be done from your personal account.

The most frequent failures of Tricolor TV

As practice shows, subscribers are most irritated by the loss of television broadcasting after such operations as:

• bill payment;
• console software update.

A completely understandable reaction. It seems that I did everything as expected, but the TV displays a black screen, and sometimes an error message. In such a situation, the main thing is not to give in to emotions, but to analyze the situation in order to understand how to proceed.

No broadcasting after payment

If you make all payments on time or with a margin of time, the operator will not restrict access to TV channels. Broadcasting is lost only when the subscriber’s personal account balance becomes negative. But if even after depositing the funds the TV does not work normally, the first thing you should do is check whether the payment has arrived. You can do this in two ways:

• by logging into your personal account on the operator’s website;
• by calling the Tricolor hotline.

The speed at which funds are credited directly depends on the method of depositing them. Some organizations process payments instantly (within an hour at most). Others (most often banks and post offices) may delay crediting for up to three days. Therefore, before paying, you need to inquire about the transaction processing times and choose the fastest intermediary. The most efficient is the official Tricolor website itself - you can make a payment using a card through the subscriber’s personal account.

Important! It is also worth considering how long it takes for Tricolor to start working after payment. As a rule, broadcasting is restored within an hour after the subscription fee is credited to the personal account. If this does not happen, there is a hardware failure.

No broadcasting after update

There are often situations when, after updating the software or flashing the Tricolor TV receiver, some channels do not show. Here, first of all, you need to clarify how the update was carried out and from what source the new software came. As a rule, problems rarely occur after downloading software from a satellite. Failures are caused by re-flashing or downloading updates using:

• computer;
• flash cards;
• another receiver.

It is important that these procedures are carried out only according to the instructions, and preferably by a competent specialist.

It is also worth assessing the origin of the software. Firmware downloaded from an unknown site on the Internet or taken from friends may be infected with viruses, or simply not suitable for the equipment. If the firmware is normal and the updates were carried out correctly, but there is no broadcast (partially or completely), we will further tell you how to proceed.

Software update required

Very often, after paying for Tricolor TV, the TV does not show all or certain TV channels. The cause of the failure may be an incorrect firmware update of the satellite receiver or flashing the device. It is necessary to establish how the update package was installed. Which resource became the source of new software.

To minimize the risk of problems with the firmware, download the software update from a satellite. The cause of failures is flashing the device or installing updates using:

• Flash drives;
• PC;
• Another satellite receiver.

Software updates must be carried out strictly in accordance with the instructions. If you do not understand how to install a new firmware version, then contact a specialist for help.

The origin of the software is another extremely important point. You cannot install software from little-known resources. It is possible that the software will be infected with viruses. No one has canceled compatibility issues either. Therefore, if your friend successfully updated the firmware, then it is far from a fact that it will also work for your receiver.

Outdated firmware is another reason why the payment was successfully made, but the channels are not shown. Mostly the software is updated automatically. However, sometimes this option does not work. Therefore, users have to install updates manually. To install the firmware correctly, follow the step-by-step instructions:

1. Use your satellite receiver's remote control to open Settings.
2. Switch to the "System" tab. You may be asked to enter a security code on the screen. The default PIN is “0000”.
3. Select the “Software” section, and then find the “Check for updates” line.
4. When the above command is activated, the screen will display information about the availability of a new version of the software. Install the update package.
5. When the firmware is updated, be sure to restart all equipment and also configure the channels again.

The firmware update process, namely the names of commands and sections, will change depending on the model of the TV and receiver used.

Restoring paid broadcasting

So, if a subscriber paid for Tricolor TV, but the channels are not shown, you should first look into your personal account on the website. In addition to receiving payment, you need to check one more thing - the schedule for replenishing your personal account.

Package payment mode

Before you panic, it’s worth clarifying one more point - the mode of making payments for the subscriber’s existing subscriptions. Some channel packages allow monthly prepayment, while others are postpaid until a certain date each month. And the most popular channel package “Unified” is paid for a year in advance.

The payment schedule depends on the connected services and promotions available to the subscriber. It needs to be understood properly. Judging by the specialized forums, situations often arise when a client contributes only part of the subscription, and then is surprised at the lack of broadcasting. Although it is logical that if the channel is paid for a year in advance, then paying 1/12 of the annual payment per l/s is not enough for the package to start working.

We recommend that you find out what to do if error 6 appears on the receiver.

Read: how much does a Tricolor receiver cost?

Instructions for restoring the service

In a situation where Tricolor TV does not show after a payment received into the account more than an hour ago, two options are possible:

• the equipment displays a specific error message;
• There are no error messages, but the channels are not showing.

In the first case, you must first resolve the error. This can be done using the instructions supplied with the receiver, or one of the special articles on our website.

If the TV simply shows a lack of image and sound, you need to proceed as follows:

• go to the receiver menu and select “Settings”;
• find the “Factory settings” section;
• reset equipment settings to factory level;
• re-set the parameters;
• disconnect the receiver from the power supply for 5-10 minutes;
• turn on the equipment and wait for it to load;
• go to the Kinopoisk channel or one of the encrypted channels;
• Leave the receiver turned on for 3-8 hours.

Important! These actions are necessary when there is no broadcast on all frequencies. If only part of the channels does not work, it is wiser to first start searching for channels through the menu. We talked about how to do this earlier.

Activation of TV channels

If you have not used the equipment (satellite receiver, TV, dish) for a long time, then you need to activate the Tricolor TV channels.
Mostly this process is carried out automatically. However, because the equipment was turned off, the data was not updated. How to activate Tricolor TV after payment? It's quite simple. Each user can handle this work independently. Channels can be activated through the user’s personal account. Open your satellite TV provider's website and then enter your username and password to access your profile.

Please note that absolutely all pay TV channels have special activation buttons. Many users update channels without turning on the receiver. This becomes the reason that even after payment the channels are not shown. To activate TV channels, follow the simple step-by-step instructions:

1. Disconnect the TV and satellite receiver from the network.
2. Wait about 5-10 minutes.
3. Turn the equipment back on.
4. Switch to the Tricolor TV service channel.
5. To send a set of activation keys, you need to wait for synchronization with the satellite.

The synchronization process can take from 3 to 8 hours. It all depends on your region. Just leave the TV and receiver on. Wait until the channels are activated automatically. This operation only needs to be done once. In the future, activation keys will be updated without your participation.

What to do if Tricolor TV does not show?

The most important thing, no matter what the problem, is not to panic, because this will make the situation even more difficult. It is better to approach the problem calmly and try to solve it on your own.

It is necessary to check the serviceability of the equipment, make sure that paid television packages are activated and clarify the correctness of the payment made. If the above does not help, you should use the help of the company’s specialists.

To do this, you need to contact the support operator and describe the current situation to him. In this case, it is worth preparing the contract number in advance, since without it it is impossible to correct the situation.

How long after payment do channels turn on on Tricolor TV?

If you have not used Tricolor services for a long time and have topped up your balance, access can only be restored after 8 hours of waiting. Resetting the settings to factory level and rescanning TV channels can help speed up this process. For this:

1. Open the “System” or “Settings” menu;
2. Find the item “Reset settings” or “Factory settings”;
3. Confirm the action;
4. Re-tune and search for channels.

Having found out why the channels are not shown on Tricolor TV after payment, all that remains is to diagnose your case and begin to correct it. If you are unable to solve the problem yourself, contact the free support service, where they will explain to you how to enable blocked channels.

Tariff plan changed

It is possible that Tricolor TV does not show due to a change in the tariff plan. Making changes to the base tariff may cause various glitches while watching television. A full, correct change will take some time. It is necessary for the equipment to synchronize with the satellite to transmit new information.

The package is configured within 2 hours. So you just need to wait a little. What to do if time has passed and viewing has not been restored? Contact customer service. Be sure to check whether the subscription payment has been made. This will significantly speed up the solution to the problem.

What to do if everything is paid, but error 0 occurs?

Incorrect smart card installation

First, let’s check the installation of the card by going to the status of the receiver (the “STATUS”, “ID No.” or “Tricolor TV” key on the remote control). A 12 or 14 digit card number appears on the screen. If the number is not displayed, then check the installation of the smart card.

It may be inserted the wrong way around or not fully seated in the slot. Pull out the card, wipe it thoroughly and reinstall it until it stops.

The direction of the arrow on the card must correspond to the direction of installation. If you have done everything, but the card number is not available, you need to try to reset the settings to the manufacturer's specifications.

Receiver overload

If the program fails due to a power surge, you must reboot the receiver by disconnecting it from the network. After five minutes it must be turned on. Wait until the receiver boots up and turn on any encrypted channel. On a modern receiver, the show will resume quickly if this is the real reason.

Software Update

What to do if Tricolor shows error 0, if paid - check that the program version on the receiver matches the current one on the Tricolor resource (in the “Status” tab).

If it does not match, you need to update the software as follows:

1. Restart the receiver and turn on the TV.
2. Go to Settings and write a PIN code (if you haven’t set your own, then enter the standard one - 0000).
3. In the menu that appears, enter Data Transfer.
4. By clicking on the I button, agree to update the program.

Then wait until the receiver reboots, disconnect it, wait and connect it again. When the software is updated, the receiver will restart.

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Important! If the receiver has started updating, it is unacceptable to turn it off.

Resetting activation keys

If there is a long break in the operation of the equipment, and more than a five-day shutdown, activation may fail. This can happen if the service has not been paid for for any period of time.

The equipment is left turned on on any encrypted channel. The receiver settings will probably resume automatically. The TV receiver can be turned off.

Activation keys will be updated independently from the satellite when the receiver appears on the network. But you can speed up the process by entering activation commands manually.

You can do this in the following way:

1. In the user account, press the reactivation key.
2. Call the hotline number -8-800-500-01-23.
3. Reactivate the keys through the receiver menu (possible on the latest models). On the remote control - the Tricolor TV key on the left and the item “Repeat activation command”.

If the cause of the error was a failure of the keys and the receiver is modern and the satellite is configured correctly, then the equipment will begin to function a few minutes after the codes are sent.

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Important! Before the image appears, the receiver must operate on channel 1 until the decoding keys have completely passed through and the image has been restored.

Weather

If the image on some channels is good, but on others it is of poor quality or there is no image at all, then you need to check the signal level. If both scales show more than 70%, then bad weather conditions are most likely to blame.

Weak signal

The client can check the signal level himself by pressing alternately the red and blue buttons on the remote control. 2 scales will appear at the bottom of the screen. They must show no less than 70%.

Before setting up the dish, make sure there is no debris on it and the weather is normal. It may be enough to clean it up or wait for better weather conditions.

If the weather is good, do the adjustment yourself. While moving the antenna slowly, monitor the level of the scales. When the level becomes normal, fix the plate. But it's better to turn to a professional.

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Don't forget! If the signal is weak, activation keys may not be received by the receiver.

Not working smart card

A smart card is a key technical element of satellite equipment. This small device contains all the necessary information about the subscriber and the subscription. The smart card performs the functions of a personal account, which is required for payment. In some situations, Tricolor TV does not show channels due to the fact that this particular technical element does not work.

How do you understand that Tricolor TV is not working precisely because the smart card is broken? Diagnostic instructions:

1. Turn on the satellite receiver and remove the smart card from the corresponding slot.
2. Reinstall the smart card following the instructions.
3. Turn on the TV and reconnect to the satellite.

If the steps described above do not give the desired result, check the functionality of the smart card. The operational life of this component is 3 years. This is an average. It is possible that the card will work for 5 years. You can enjoy satellite TV with a broken smart card, but keep in mind that you will have to constantly manually update the activation keys. It is more rational to contact the Tricolor TV subscriber support center so that specialists can provide you with a new smart card.