The principle of operation of the largest satellite television operator in Russia is to provide many channel packages, which include HD quality solutions. “They don’t show HD channels on Tricolor TV, what should I do?” is a popular support request that requires additional consideration and can be corrected on its own.
By registering a series of subscriptions, the user must deposit a certain amount monthly into his personal account for further payment for a specific service. The use of complex technical equipment in the process of broadcasting images can cause an unexpected failure, which can also cause the absence of images on HD format channels. In this material we will consider this problem in detail, identify methods for diagnosing and promptly eliminating the malfunction.
What to do if HD channels on Tricolor TV are missing
It’s quite difficult to find out why they don’t show HD channels on Tricolor TV. The reason for the lack of image and sound can be a number of technical and software malfunctions that you can diagnose yourself. The most common reason for the disappearance of HD channels is the lack of payment for a service package.
In this case, you need to check the status of your account; this can be done in the following ways:
- by going to the appropriate section of the official website of the satellite television operator;
- using the functionality of the Tricolor user control panel, where you can not only view your balance, but also additionally customize the list of services provided.
The official website of Tricolor TV allows you to find out the debt on your account and quickly check it. To do this, you must enter the number of your personal contract, smart card or equipment ID in the appropriate form. The contract number is indicated in a paper copy of the document and may be lost, so users mainly use the second option to pay for services.
A unique ID is assigned to each smart card or receiver issued and acts as your account identifier. This code consists of a combination of 12 or 14 digital characters depending on the year of manufacture of the device.
You can see the number on the card itself, or on the back of the receiver.
After entering the data in the appropriate fields, you will be redirected to the payment page. Be careful, funds are initially transferred to a general personal account, after which they need to be redirected to a specific service package. Beginner users of Tricolor TV often make this mistake, which leads to blocking of some service packages.
You can transfer funds to a package of HD channels in your user account, to do this:
- Go through the authorization process and open the “Subscription” menu;
- Select the required package of HD channels and click the “Top up account” or “Pay” button;
- Funds will be automatically redirected from the general account to the service account. Confirm your actions.
It is recommended to link a debit plastic card for automatic payment for services. Funds will be withdrawn monthly, and the system will automatically renew services. This way you can protect yourself from forced blocking of television.
Possible technical problems
If the HD channel service was previously blocked, it may take several hours to reactivate it; it is recommended to first reboot the equipment. If after this time after payment nothing has changed and the channels are not shown, you should pay attention to possible technical malfunctions.
Let's look at them in table form:
- HD broadcasting has changed the format of data transmission. This procedure contributes to the overall improvement of the quality of broadcast service and requires the replacement of equipment with modern equipment. This process is free and is accompanied by promotional offers;
- The 8306 receiver is common among customers and uses a built-in conditional access card to the FULL HD center, technical work or software malfunctions in reading encryption keys may cause the inability to display HD channels. It is recommended to reboot the device and reset the software settings to the factory level;
- The required channel is not included in your service package. Detailed information on current tariff plans can be found in the corresponding section of the official website or in the user control panel. This item often allows you to answer the question: “Where did the History channel on Tricolor TV go?”;
- When installing new HD equipment, additional reconfiguration of your antenna will be required. The HD signal uses special encryption and decryption protocols; instructions for manual setup can be viewed in the corresponding information section of the Tricolor website.
What to do when online video slows down?
Recently, online cinemas have become widespread, where you can watch even the latest cinema releases for free and in decent quality. In particular, there are many completely official services that offer viewing in exchange for 20-25 seconds of advertising.
And everything would be great if it weren’t for the fact that online video slows down in some cases simply terribly. It’s simply impossible to watch your favorite movie in 5-10 second bursts, and sometimes waiting for loading is useless, since it still freezes in the middle of the process.
What can you do about this? The most offensive thing is when the speed of the Internet connection is more than decent, but this has little effect on the situation.
To try to deal with the problem, you need to update the flash player installed on the system. Typically, it does this on its own, but many users disable this feature in their browser. If this does not help you and online video slows down even on the new version of the plugin, you will have to look for other ways to solve the problem.
First of all, you need to check the configuration of your computer. Streaming video is a fairly resource-intensive process, and therefore some weak machines simply cannot cope with it physically. Try disabling unnecessary background programs, reducing the load on the processor. If the online player has this option, you need to lower the content quality settings.
If online video slows down after these events, you can use another method.
Thus, such playback slowdowns can often occur when the browser’s disk cache is insufficient. Let's give an example for increasing it in Firefox and Google Chrome. In the case of “firefox”, you need to click on the Firefox button, find the “Settings-settings” item there, select the “Advanced” item, the “Network” tab.
Check the “Disable automatic cache management” checkbox, set the value to 1000 MB in the special field and click on the “OK” button. If you're lucky, you'll forget about how slow online video is.
With Chrome everything is somewhat more complicated. There are no zoom options in the official settings, so you have to be cunning. You need to find the Chrome directory, find the executable file there (chrome.exe), right-click on it (right mouse button). In the menu you open, select “Create shortcut”.
After completing this action, use the right mouse button to call up the context menu, look for “Properties” in it, and select the “Shortcut” tab. Now attention! In the tab, find the line “Object” and insert the following line there: “c:\program files\google chrome\chrome.exe” —disk-cache-dir=”c:\\\\\\\\chromecache” —disk- cache-size=1073741800. Click on the “OK” button. Considering that online video often slows down due to a lack of cache, Chrome should become somewhat faster.
And finally. If none of the above helped, and your connection speed is really high, we recommend looking for another resource with movies. The fact is that some sites “sag” greatly when there is an influx of users, and therefore cannot provide normal content loading speed.
By the way, a player for watching videos online (VLC, for example) often helps solve the problem. Once you understand the settings, you can watch movies without even opening the browser window.
What to do if the “Unified” package is missing
If you have lost channels 2 on the Tricolor TV “Unified” package, and the above instructions do not help solve the problem, contact the official support service in any available way. This can be done either through the phone or using your own virtual services. State your question clearly and tell the specialist that you have lost HD channels and list the attempts you have made to restore the broadcast. The consultant will study your question and tell you what to do in this case. All you have to do is strictly follow the established instructions.
Match TV is killing football and our nerves
Constant errors and problems with broadcasts, the Match Premier Cup and how it should have been held, the loss of the English Premier League
1. Constant errors and problems with broadcasts
Confusing the logo, scores, team lineups and club names is a normal thing for Match TV, perhaps even a favorite thing. Blooper, attention! We're on the air!
Of course, everyone makes mistakes, but guys, we watch Match TV
As for broadcasting matches, everything is very, very bad. I used to think that maybe my internet was weak and that I couldn’t stream the broadcast (sometimes I watch on two devices: TV and phone - Match Club). I changed the provider (claimed speed is 500 Mbit/s) and what do you think? Absolutely nothing has changed. And I’m not the only one who faces this, for example Pavel Gorodnitsky burst out with several posts on his Twitter about the broadcast of the Man City - Liverpool match. This problem occurs constantly and in every match. And the strangest thing is that I only have such problems on Match TV and especially on Match Club. The app's rating in the App Store is 1.6 out of 5 (670 ratings). Most reviews are related to the problem of broadcasting, but the problem of charging money for the same broadcast twice is also very common. When I watch matches on TV through Match Club, the broadcasts often don’t load on my phone.
I also want to raise the issue of broadcasting films, arguing that they are about sports. After the closure of the “Cult Tour” program, young people have nothing to watch on Match TV, and boring analyzes where specialists discuss the problems of domestic football in the most streamlined and very fluid way possible. Gentlemen, but there is a way out! Start collaborating with Zheka Savin and other bloggers. Damn it, you have good content right in front of your eyes! I think you can agree on the price, but Zheka agreed with AMFR (special greetings to you guys).
As for Match PREMIER, in my opinion, this is a very dubious product and the way it is sold. No offense to the fans, but few people will watch the Rubin-Enisey match and therefore, I think it will be difficult to try to sell subscriptions through such matches. You and I know our championship and who is capable of what, but people who are just starting to get acquainted with the RPL need to be lured with something. And therefore, exhibition matches on public television should be games of the leaders or the oldest derbies (CSKA, Krasnodar, Lokomotiv, Zenit, Spartak and Dynamo), and show the rest of their matches for money. But making money only at the expense of these fans, because their audience is many times larger than other teams combined, is not fair.
2. Match Premier Cup
- The main football event of January 2021 in Russian football
- The prize fund of the tournament is 200 thousand dollars (as of January 10, 2018 - 13,400,000 rubles)
- “Match TV” gives Russian football players, spectators and fans the opportunity to be the first to get acquainted with the venue of the next unique World Cup
And this is how you try to attract the audience? I can imagine how Zenit players will fight for prize money of 60-70 thousand dollars. Probably to help Kokorin. I wonder how much you will end up spending on this tournament of all nations, and the ratings will probably go through the roof.
I offer my version for next year.
Call Sasha Golovin, Roma Zobnin, Magomed Ozdoev and anyone else who made it from ordinary football schools and invite children to Moscow to a tournament with the same prize money, the stars of domestic football, and show it on TV! Give the kids a holiday and the opportunity to show off, you can make a super story out of it. If you present this tournament beautifully, then the whole country and all the media will follow and write about it. Perhaps this is not so interesting for sponsors, but I assure you that the fight between guys and girls will be much cooler and more interesting than between Zenit and Spartak in a friendly match, but most importantly, you will give the children an impetus to continue playing and believe that they are on the right path. Excursions, meetings with football players, an audience award, and the winners to Ivan Urgant. This money is more important to them, and anyone can talk idle talk about how no one is developing our football. Tinatin Givievna, you yourself fought and asked the president to build a building for the First Moscow Cadet Corps.
3. Losing the English Premier League
It's just rumors, but if this happens, it will be a bullet in the forehead for Match TV. The loss of such an audience for a channel that does not have the best statistics would be a death sentence, and something urgently needs to be done in this direction. Speaking in fact, you practically do not show La Liga on a public channel, the same goes for the Bundesliga, you already had problems with the Italian championship and in the end, what do you have left? Only the Russian Championship.
One could discuss the war with Sports.ru, the strike for VGIK (VGIK is sacred) and of course the commentators, but everything has already been said about this, and everyone has different tastes. The channel is only 3 years old, but there are enough problems and they need to be solved. Who needs it? I think everyone. Personally, I believe in you and hope that you will become a little more attentive and closer to the audience.
Thank you!
