What to do if basic Tricolor channels are not shown?

What are basic Tricolor channels

The Tricolor company provides its customers with the opportunity to watch free TV channels if they have the appropriate equipment. They are called basic. The package contains 20 general purpose television channels, radio stations, information channels and a channel broadcasting in a teleshop format.

Broadcasting of free general purpose channels is approved at the legislative level. But sometimes the list may change.

It is worth considering that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.

Teleshopping allows Tricolor subscribers to make purchases without leaving home.

Why channels disappeared on Tricolor TV after updating in 2021

Among the main reasons leading to the disappearance of TV channels after updating in 2021 are:

• a simple settings failure;
• incompatibility of the device on which the software was installed with the new version of the program;
• incorrect software installation that interferes with the stable operation of the equipment;
• automatic change of settings, leading to the disappearance of the broadcast;
• problems and difficulties with receiving and processing signals from the satellite.

Most of the listed difficulties are recognized by trial. Therefore, in order to understand what happened and restore normal operation of the receiver, you will have to sequentially check each possible option, changing the settings so that the malfunctions completely disappear. This is the only way to carry out repair work.

It is worth adding that sometimes the source of trouble is not related to the updated equipment. Therefore, when trying to restore the broadcast, other factors should be taken into account.

The main reasons for this problem

In addition to the reasons listed, users who do not see channels on Tricolor TV after the update should pay attention to:

• position of the satellite dish (strong wind can rotate the dish);
• ice and dirt on the surface of the dish, interfering with capturing a signal from the satellite and searching for a broadcast;
• the need to pay for a subscription to the package (if not all TV channels are missing).

Sometimes the TV does not show even due to bad weather, which does not allow connecting to the satellite. It is impossible to return the broadcast in such a case. And for the other problems mentioned, you need to pay the tariff or clean and turn the antenna in the right direction.

Reasons why basic channels are not shown

Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. An error is possible in different cases - bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:

• No power supply or incorrect completion of automatic settings;
• Reset recent settings;
• Incorrect installation of the smart card;
• Unconfirmed data;
• The software update did not occur;
• There is no fee for the package provided;
• Broken cable from the dish to the receiver;
• Preventative work.

Don't panic when a problem occurs. It can be resolved in a short time if you approach the solution correctly. But sometimes the reason for the lack of signal may be due to other factors.

For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.

How to check the correct operation of equipment

If the “Basic” package stops working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:

1. Check the functionality of the equipment from the very beginning. The very first option is to restart the power supply, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.
2. If the first method does not give any positive changes, we proceed to checking the Promotional channels, which should function even with the Smart Card removed. Even if it writes: “no signal,” reset the equipment settings.

Ways to solve the problem

The solution to the problem of the lack of television broadcasting of free channels is to check that the cable is connected correctly. If everything is connected correctly, then other steps should be performed.

Checking the correct operation of the equipment

To check the functioning of the equipment, you must perform a reboot. Execution scheme:

• Disconnect the receiver from the network;
• Wait 5-10 minutes;
• Connect the receiver to the outlet and start it up.

  
  Turn off the receiver for a few minutes.

After restarting, the equipment returns to normal operation. If this does not happen, then you need to click on show the information channel (should be shown regularly). If there is no TV broadcast on the info channel, you can judge that the setup functions have failed. You should proceed to the step of resetting the settings to factory settings (installed by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting configuration functions:

• On the receiver remote control, select the “Menu” button;
• In the list of operations that appears, point to the “Installation” position;
• In the PIN code entry window, enter the combination of the card’s secret code (indicated on the back of the smart card) or enter “0000” if there is no code;
• After confirming the PIN code, click on the “Factory settings” item;

• By successively pressing the “Ok” button, agree to return to the factory settings;

• After the reset is complete, launch the “Auto Search” function to configure the channels;

• Save found channels.

It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. That's why they are located after channel 100.

If the above steps do not help, it is necessary to check the cable run from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or orientation violation is detected, adjust the dish and search for TV channels again.

Software Update

In order to improve display and protect against unauthorized access, the provider recommends regular software updates. If this operation is not carried out on time, the broadcast of TV channels may be stopped. The software update should be carried out when a new version of the system software is released, so that further channels can be shown.

Do not turn off the power while updating the software.

To update, use the “Updates” item in the receiver menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and loss of broadcasting.

Smart card reading error

The receiver must “read” the smart card in order for broadcasting to begin. When the receiver does not see it, a failure occurs. Accordingly, basic channels cannot be shown. To check the visibility of a smart card, follow the steps:

• Press “Menu” on the receiver’s remote control;
• Select the “Conditional access” option;
• In the window that appears, click on the Dre module;
• Make sure the number is available in the “ID card number” line.

If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, or a breakdown of the receiver.

more about the problem with the smart card here.

After checking that the card was inserted correctly, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or rule out malfunctions in the receiver.

Data not confirmed

Confirmation of data is required if the user has not done so previously. To confirm them, the subscriber can use the services of a personal account on the Tricolor website or make a call to technical support, where the operator can confirm the ID number and contact information.

Basic channels do not work, information channels work

If the information channel shows, then the problem of the lack of TV showing of basic channels arises due to non-confirmation of the subscriber data or the invisibility of the smart card. Data confirmation was described above. The visibility of the card is due to its correct installation in a working card reader. Information on solving the problem that appears due to the inability to read the card was indicated above.

Change in price for the basic package

The company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company’s services for a long time. The information channel warns about changes in tariff policy, so the subscriber must deposit the required amount into the account on time.

Tricolor trick (basic channels do not work due to the fault of the provider)

The Tricolor company offers subscribers to pay for the package provided in installments. If this payment method is chosen, the combined amounts are paid before a certain date. If there is insufficient funds in the subscriber's account, the company does not guarantee the television broadcast of basic channels.

Also, if the contract is unilaterally terminated, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of broadcasting free channels.

If all methods have been tried and the problem is not solved, then you should contact support. The operator will explain what to do in such a situation.

How to reset your receiver

It is recommended to reset the equipment settings to factory settings in almost all malfunctions related to the broadcast of HD Tricolor TV channels. To carry out this operation you must:

1. Go to the menu;
2. Enter your PIN code.
3. Go to the factory settings item.
4. And confirm your decision (twice).
5. The equipment will automatically reboot.
6. Then, enter the desired region again and click on auto-search for channels.
7. Save the settings.

According to the rules of digital television broadcasting, even if the package is unpaid, you should turn on federal free channels, only they will be moved to the end of the list and the numbering will start from 100.

If after all the operations nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or pinching. Also, re-adjust the antenna according to the instructions included in the kit. If you can’t do it yourself, call a specialist.

Shows only "Info channel"

If you find that only the “Info Channel” is shown, then you should use the following recommendations to help you deal with this problem:

1. First, turn off the receiver and unplug it from the network for half an hour. While it is disconnected, be sure to check all cables for damage or improper connections to the receiver.
2. Take out the smart card and look at its condition: is there any damage, is the chip scratched, etc. You can wipe it with a soft cloth and be sure to check the date of issue and the current time; usually smart cards function for three years and then they need to be replaced.
3. Check whether you have paid for your channel package; if not, you should make a payment (payment instructions are presented above in this material).
4. As a last resort, you can reset the settings to factory settings (instructions are presented above), then go to channel 333 and update the software.