There is no perfect technology that can work forever, and satellite television equipment is no exception. But those subscribers who suddenly encountered such a problem should not worry and think about purchasing a new device. Perhaps, if you contact a service center for receivers and antennas, you will be able to breathe a second life into your equipment. The main thing is to contact the right company, and it’s better if professionals working in one of the satellite TV operator’s stores handle the restoration. This will not only guarantee quality service, but will also allow you to repair the equipment under warranty, if it has not yet expired.
Types of breakdowns and when a Tricolor TV set-top box repair specialist is needed
At the moment, there are many causes of malfunctions. Mostly users come with the following problems:
- The receiver refuses to turn on. Initially, make sure that the receiver is really turned on - there is a special button on the back panel.
- The console starts up, but the display blinks. In this case, the power supply is broken and qualified equipment repair will be required.
- The message BOOT appeared on the console screen. This indicates a system failure; the device firmware needs to be replaced. This may also indicate a motherboard failure.
- All symbols appeared on the display. The reason is completely identical to the BOOT inscription.
- An error occurred: “Short circuit! Check antenna cable! The system notifies you of a short circuit and asks you to check the antenna cable. The user can take some actions independently: Disconnect the cable from the receiver. If the notification is no longer visible, then the problem is hidden in the satellite converter or antenna.
- Additionally, make sure that the antenna cable is not short-circuited.
- If, after disconnecting the cable from the satellite receiver, the inscription does not disappear, then contact the service center. Call the hotline and fill out an application with a home visit.
Regardless of the reason, it is recommended not to attempt repairs yourself. Contact your satellite TV company's customer service department. Specialists will perform diagnostics, identify the true cause of the malfunction and carry out high-quality repairs.
Repair of mechanically controlled convectors
You already know that heating convectors are divided into devices with electronic and mechanical control. Both modifications can be repaired with your own hands. Another thing is that “mechanics” are much easier to repair, since they are devoid of fine electronics . For tools you will need screwdrivers and wire cutters, and for measuring instruments - a multimeter or tester. You will also need basic knowledge in the field of electrical engineering, because you will need to imagine a convector circuit in your head.
If after disassembly you see black carbon deposits somewhere, then first of all turn your attention to this element.
Repair of convector heaters begins with disassembling the housings. You need to carefully remove the casing, being careful not to damage anything inside. Next, we inspect the insides for their integrity. If something is shorted somewhere, you will definitely see it by the characteristic burnt spots - the faulty components will be located in this side. But some faults do not manifest themselves at all.
Before we tell you how to repair convector heaters with your own hands, it is useful to remember the design of a heating convector with a mechanical thermostat:
The device of a convector heater with mechanical control.
- Switch – provides a complete break in the electrical circuit, disconnecting the unit from the outlet;
- Fuses – protect the electrical network from overloads by tripping in the event of a short circuit;
- Mechanical thermostat – controls the air temperature by turning the heating element of the heating convector on and off;
- The heating element is most often a closed-type heating element sealed in a metal tube.
In total, we have before us almost the entire list of what can break here. Repairing such a convector with your own hands is not burdened with any difficulties; you just need to understand its structure.
Before starting any work, we advise you to remember the warranty. Look at the documents for the broken device and make sure that the warranty period has already passed. If the warranty is still valid, we advise you to look for a service center. For example, in order to find a repair service for Timberk convectors, you just need to use any search engine.
Carefully test all convector components with a multimeter.
Repairing a heating convector with your own hands begins with checking the supply voltage from the electrical network. That is, we need to check the integrity of the cable and plug. We take a multimeter in our hands and check the presence of electric current at the end of the power cable. If there is nothing here, you should replace the cable or plug itself. It wouldn’t hurt to check the outlet itself - it’s quite possible that it’s the one that’s broken.
When repairing heating convectors with your own hands, do not forget to check the switch. Convector heaters are quite powerful equipment, so the contact groups in the toggle switches can spark. Over time, this leads to a complete lack of contact . A failed toggle switch can be replaced or cleaned - disassemble it carefully, since the small parts with springs inside tend to scatter all over the table.
If everything is fine with the switch, we continue repairing the convector with our own hands - we check the thermostat. In a cold state, its contacts are closed, so they are easily “ringed” by a multimeter. If the thermostat is faulty, you should find the same unit and replace it - it will be easier. In some units, the thermostat is combined with a switch, so everything must be replaced at once.
If all the preliminary circuits are intact, we are left with the last suspect - this is the heating element. This can be the main reason for the failure of the heating convector. Repairing this unit with your own hands is impossible, since the heating elements cannot be repaired - you need to find a similar heating element and replace it.
Its resistance will help determine the serviceability or malfunction of the heating element:
Check the resistance of the convector heating element.
- Infinite - there is a break here;
- Zero – a short circuit has occurred;
- 30-50 Ohm - the heating element is quite “healthy”.
By the way, if the convector does not work due to the fact that the “automatic machines” are activated in the panel, check the resistance between the contacts of the heating element and its body (as well as the body of the entire device).
Repair of Tricolor equipment
When you first encounter a faulty receiver, you should not panic and immediately run to the workshop. It may not be a technical issue, so you should:
- reboot the console;
- call the contact center and describe the problem to the operator (support number 88005000123);
- follow the specialist’s instructions;
- if necessary, call a specialist (paid service);
- check the address of the nearest workshop.
These steps will help you cope with some common errors associated with incorrect system configuration and operational failures.
Before calling, you should prepare your passport and service agreement. You will not be able to get help without providing personal information.
Our advantages
- We value our clients, so we have developed the most convenient service. A special program sends a call to the specialist who is closest to you.
- The technician arrives with tools and spare parts, so you don’t have to waste extra time waiting.
- You can pay for the work not only in cash, but also with a bank card.
- We use only original components from the manufacturer.
- We provide a written guarantee of 2 years for all types of work, as well as for installed spare parts.
- Our services are 30% cheaper than our competitors.
Don't know what the problem is, but aren't sure you need to call a professional? Just call and consult with our specialist over the phone.
Repair of satellite receivers
Failure of satellite receivers is usually associated with failure of 5 main components of the device:
- power supply;
- card reader;
- device front panel boards;
- motherboard;
- crypto module.
In some cases, these parts can be repaired, but often replacement of the listed components is required. Depending on the complexity of the task at hand, restoration will cost subscribers from 500 to 2,500 rubles. Replacement, if you cannot do without it, will require large expenses.
The restoration procedure itself takes a minimum of time and takes place in the presence of the owner of the receiver. The exception will be cases when the required components are not available at the service center and you must wait for their delivery. In such cases, clients are notified of the completion of work by call or SMS message.
The main reasons for the failure of satellite dishes
The receiving television equipment may stop functioning for the following reasons:
- Damage to the plate geometry, failure of the correct angle due to snow, careless roofing work;
- Loosening of fasteners from strong winds and other weather conditions.
- Failure of the converter (irradiator) due to precipitation getting inside it.
- Incorrect configuration during self-installation.
- Cable damage.
- Failure of the transceiver or receiver.
Receiver repair
Problems with the software of the set-top boxes deserve special attention. It usually fails in two cases:
- if an unverified update is installed incorrectly;
- when the update is suddenly interrupted, as a result of which the program does not have time to install.
In each case, a re-flashing of the equipment is required to restore its functionality.
The time required for this procedure takes several minutes, and the cost of repairing the equipment will be 500 rubles. This price is set in the proprietary service center of the satellite company; third-party organizations are able to set their own, different prices.
Considering the above, it should be added that updating set-top boxes should be immediately entrusted to professionals or used only in the most reliable way, when the desired program comes from a satellite.
Checking internal connections
Before opening the convector, you need to read the operating instructions, find a detailed diagram and study it carefully. The design of the convector is quite simple, and you can understand it without technical education.
Advice! Before turning on the device, it is necessary to vacuum it, or rather, blow it, directing a stream of air into the device to remove a layer of dust from the heating elements.
First, you need to check the power button, if it is working, then move on: remove the front panel of the device to open access to the internal device. Visually check all the wires approaching the terminals - look for signs of burning or loosening in the tightening of the fastening screws that secure the mounting wires. If you find a screw that has become loose due to a broken thread, replace it with a new one and tighten it. We remove the detected scale, clean the wire connection area by disassembling the connection. This operation must be approached thoroughly: clean the washers and the exposed part of the wire with sandpaper, then reassemble everything, tightening the screw firmly.
Then we check the temperature regulator using a multimeter. In electric convectors of different models, it is this mechanical switch that can break.
Conditions for accepting Tricolor equipment for repairs
There are 2 options for equipment maintenance and repair:
- in the first case, the equipment is under warranty, so its restoration is free;
- in the second you will have to pay.
To get a chance to repair your Tricolor TV receiver for free, you need to meet several requirements:
- the warranty period must not expire;
- the breakdown was not the fault of the subscriber;
- the equipment was used for its intended purpose and the operation was correct;
- No third-party software was installed on the console.
If the above requirements are violated, it is useless to count on free service. Moreover, when installing third-party software, official service centers may refuse service.
The list of documents required for repairing satellite equipment is extremely short and contains:
- client's passport or other identification document;
- subscription agreement and documents for the receiver;
- warranty card, if it has not expired.
- After transferring the equipment to the service, subscribers receive a document confirming the delivery of the equipment to the repair shop.
It is worth emphasizing that some establishments establish a list of documents for service that is different from the one indicated. To clarify this fact, before visiting the service center or submitting a request for a technician to visit you, you should call and find out what exactly needs to be prepared.
The cost of repairing the Tricolor antenna and receivers depends on the type of breakdown (the cost is indicated in rubles):
- flashing and installing the latest software version – from 800;
- restoration and replacement of the power supply – from 1800;
- restoration of connectors and antenna outputs – from 2000;
- motherboard replacement – from 3500;
- replacement of identification module – from 3000;
- repair of the card reader built into the receiver – from 1500;
- replacement of cable and converter – from 1000.
The cost of a technician visiting your home depends on the distance of the antenna location from the service center, so it is impossible to indicate the exact price.
In addition, prices are affected by the client’s region of residence (in the capital region they are higher) and the type of equipment used (repairing a conditional access module is more expensive than restoring a regular receiver).
What it is?
Before you figure out which converter is best for Tricolor, you need to find out what it is and why it is needed in the equipment set. In fact, this device is a low noise amplifier. The converter receives high frequencies, converts them to low frequencies, amplified them, and then transmits them to the receiver.
Comment. A regular coaxial cable is used to transmit the signal between the converter and the receiver. The receiver is already decoding the signal and transmitting it directly to the TV.
The converter is installed in front of the satellite dish on a special holder. It collects the reflected signal and then sends it to the receiver.
Important. Other names for this device are also used: convector, emitter, head, LNB.
Service center Tricolor
In 2021, the Tricolor company has a fairly extensive and extensive network of service centers. But, before you go to one of them, you should contact the Tricolor support service, the service center will wait. You may be able to resolve the problem on your own, just by following the operator’s tips and recommendations.
In cases where the problem cannot be resolved, you can call the satellite company’s repair bureau. The exact phone number should be checked on the official website of the provider, since it may differ in different regions. Only after finding out the conditions and cost of maintenance, you should take the equipment to a specialist who will return it to functionality.
Important: repairing equipment in third-party workshops leads to loss of warranty, therefore, if the warranty period has not expired, you should only contact the provider’s branded centers. This will allow you to save money and receive high-quality, comprehensive assistance.
Where to repair the receiver and antenna
To find a Tricolor TV service center, you should go to the official website. Go to the page. Next, you will need to indicate your region of residence at the top of the site.
When the site is updated, at the end you will see the addresses and telephone numbers of available service centers in your city. You can also submit a request to technical support by following the link. Please indicate the subject of your request and describe the problem. An employee will contact you shortly and provide the necessary assistance. You may receive detailed instructions on how to fix it, and the error that occurs will not require service repair.
Another option is to call the hotline. Then the operator will suggest the nearest addresses where you could take the equipment and submit a repair request. The most effective option is to go straight to the office, don’t forget to take your passport and contract.
Checking the switches
If the convector, in addition to the power button, has other key mode switches and the like, then you need to check their serviceability. We set the “On” position, check the conductivity of each switch in turn with an ohmmeter, touching its contacts with probes.
Having discovered a malfunction, you should try to remove it by stripping the contacts, and if the switch breaks, you should replace it completely.
Checking the switch contacts
