There is no sound or picture Tricolor TV: what to do?

No provider can do without timely updates and changes. They are necessary to maintain the interest of viewers and attract new customers. This also applies to changes in the etheric network. Therefore, the appearance of new channels on Tricolor TV in December 2016 was as natural as broadcast updates in 2021, 2021 or 2021.

Over the past 12 months, the satellite company has offered users more than 20 new TV channels, which have been added to various packages. Some of the new products were included in the main tariffs, some in additional tariff plans.

At the same time, some of the outdated broadcasts that had lost their relevance or were not used by television viewers were removed from the air. Therefore, subscribers should monitor updates and set up equipment in a timely manner. Without this, you won’t be able to enjoy high-quality programs, interesting films and exciting TV series. But this process, as well as searching for information about the changes made, will not cause any difficulties for clients. The main thing is to allocate a few minutes to prepare the equipment or visit the site and take the necessary actions.

Why doesn't Tricolor TV show?

Before searching for the causes of malfunctions, check whether the subscription is paid - instructions.

Top up your account only through the official portal pay.tricolor.tv, otherwise the money may take weeks to be credited to your account!

When the service is active, the following problems may appear:

1. No access to view, encrypted channel.
2. The channel list is empty.
3. No signal.
4. Shows only the info channel.
5. Error 0.

List of all Tricolor errors from No. 0 to 13 and ways to solve them.

New channels on Tricolor TV in 2021

It is now useless to talk about the full list of new channels on Tricolor in 2021, since the satellite company does not announce updates for the whole year. It is limited to messages and alerts telling about changes a couple of weeks before the channel appears.

Therefore, all that users can now do is:

• regularly visit the official website of the provider;
• sometimes turn on the info channel (this is also required for flashing the receiver firmware)
• subscribe to the official Tricolor community on social networks;
• follow publications and posts in the public.

At the same time, asking questions about what changes will follow during the year is now useless. Even contact center operators and public administrators will not be able to give the correct answer to them. But they are able to tell you what broadcasts appeared in 2017 or even in 2021.

How to keep track of new channels

In addition to the approach described above, you can monitor new products and emerging TV channels:

• on the provider’s information channel, where important messages and the latest news appear regularly;
• on the official portal of the satellite operator, where visitors need to select the “news” section and read the latest publications.

In addition, the modern service allows you to contact contact center consultants who will answer all the client’s questions and provide all important information.

How to connect yourself to new items

The process of connecting new broadcasts, including the most popular and attractive ones, is extremely simple. To watch added channels, the provider recommends the following:

1. you need to turn on the receiver and TV;
2. open the search page for new TV channels on Tricolor TV;
3. update the list of available broadcasts by running an automatic search;
4. save the result.

Manual search is also allowed. To clarify the required frequencies and display parameters, you should contact representatives of the satellite company and ask them for the required values.

What to do if Tricolor does not show channels?

Solution methods depend on the cause of the problem. Carefully follow the appropriate instructions:

No signal

If “No Signal” appears on all channels, the antenna signal is insufficient or not received at all:

1. Make sure the info channel is also not working. Press the INFO button on the receiver remote control, check the two scales of signal strength and quality. Indicators above 70% mean that the signal is stable.
2. For lower values, check the integrity of the cables from the antenna to the receiver and from it to the TV, as well as the strength of the connections.
3. Adjust the antenna. You can do this yourself or contact a service center. When solving the problem on your own, slowly move the antenna 1 cm with a delay of 5-10 seconds while a second person monitors the signal quality on the TV until the info channel starts working.

If the error appears on one or more channels:

1. Update the list of TV channels in the menu by searching for channels. At the end of the process, previously unplayable channels will be displayed.
2. If the search does not help, turn off the receiver from the network for 5 minutes.
3. Reset the settings to factory defaults and reconfigure the receiver. To do this, in the settings item, select factory settings and click OK. Reboot the receiver and repeat the initial setup steps.

Detailed instructions for solving the “No signal” problem.

Channel list is empty

This error may occur simultaneously with the previous one.

First check the signal level, integrity of cables and fastenings. Then reset all settings to factory defaults and install them again.

If all the manipulations do not solve the problem, then all that remains is to contact the service center.

Shows only the info channel

You need to check whether the receiver software version is up to date.

For this:

1. Press the status button on the control panel.
2. On the Tricolor website, find out the current software version for your model by going to the help, technical questions and software update section.
3. Check the versions, if the software is out of date, update using the instructions on the screen.

If the versions are the same, then reboot the receiver by unplugging the receiver from the network for a few minutes.

Error 0

It happens when channels have not been turned on for more than three days and the activation key has been lost.

To resume operation:

1. Plug in the receiver.
2. Open one of the non-working TV channels and leave it in that position. After 8 hours, satellite broadcasting will be restored, and the Internet will be restored in 20 minutes.
3. You can also restore your keys through your personal account in the repeat commands section. The TV must be turned on.

Perhaps the problem arose due to a power surge, then turn off the set-top box for a few minutes or remove the smart card and install it again.

Detailed instructions for Error No. 0.

No viewing access, scrambled channel

1. Changes in network voltage: reboot the receiver or, with the encrypted channel turned on, wait up to 8 hours for playback to start.
2. Long downtime of the receiver: turn on the encrypted channel and wait about 8 hours, or send activation keys from your personal account.
3. Problems with the smart card: to check, press the ID button on the remote control; if a number appears on the monitor, then everything is in order; If there is a notification that there is no card, it is inserted incorrectly, the chip or card reader is damaged.
4. The software is out of date: update the software on the Tricolor website.
5. The receiver is outdated and no longer supported: change the equipment using the exchange program by leaving a request with technical support.

New channels Tricolor TV – VKontakte

There are many ways to receive timely information about new channels from Tricolor TV. One of the most convenient is subscribing to the satellite company’s official community on a social network. This approach stands out in that it allows you to constantly stay up to date with all the important news from the provider without wasting time searching for them. To do this, just browse the feed or visit the community page from time to time and study the information on the wall. The necessary message will not go unnoticed and will definitely be noticed by the user.

An alternative method of obtaining information can be communication with moderators, who will advise the subscriber who contacts them and tell them about all the new products. The main thing is not to be shy about asking questions and feel free to ask company representatives for information about the changes that have occurred and plans to update broadcasting in the coming months.

It is worth adding that the provider is represented in all three of the country’s most popular social networks - Vkontakte, Odnoklassniki and Facebook. Therefore, TV viewers will not have problems subscribing to a public page or group.

What new channels appeared on Tricolor TV in 2019-2021

The list of new channels on Tricolor TV in 2021 and 2021 was replenished with 24 new titles. They regularly replenished the broadcast network, giving viewers the opportunity to enjoy new programs and movies.

If you pay attention to the name, you will find that within 12 months the following became available to users (the date of appearance is indicated next to the TV channel):

• FAN HD – December 5;
• Yolki.TV – December 5;
• Our theme is November 14;
• Romantic – November 3;
• Shocking – October 31;
• Drama – August 8;
• BOOM – August 1;
• Nano.TV – July 30;
• Match.Premier (instead of Our Football) – July 28;
• Eurosport 4k – July 20;
• MTV HD – July 16;
• Yurgan - June 14;
• Visiting a fairy tale – May 30;
• Ultra HD Cinema – May 21;
• 360 news – May 3;
• NNT – May 3;
• Playboy TV – May 3;
• M-1 Global – April 27;
• Firebird - March 22;
• Motorsport TV – March 6;
• AUTO24 – March 2;
• Retro – March 2;
• NTV Hit – January 29;
• Game Show HD – January 19.

Other causes of failure

Poor signal and no picture may be temporary due to bad weather conditions or if an external object is blocking the connection, such as a tree or new building.

The equipment also has an expiration date. The convector operates from 3 to 5 years, after which it needs to be replaced.

Other possible problems:

• Failure of the signal decoder on the satellite dish.
• Short circuit of connecting cables.
• The antenna cable has come loose from the receiver connector.

How to set up viewing?

Setting up the Online TV service consists of two stages:

• physical connection of equipment;
• setting operating parameters.

Important! All local network parameters are registered only on the TV. In order for a subscriber to be able to watch Tricolor TV channels on a tablet via the Internet, he will need to additionally activate the Multiscreen service.

Equipment installation

First of all, you need to connect the receiver to the global network. To do this you will need an Ethernet cable. One end of it is connected to the Ethernet connector of the set-top box. The second end of the cable is connected, depending on the topology of the home network:

• to an internet outlet;
• to a free LAN socket on the router.

Read: how to pay for Tricolor TV services from your mobile phone.

Find out why Tricolor may not appear after updating or payment.

We advise you to find out what you can do in your Personal Account on the operator’s website.

As a rule, access to the service appears automatically on the TV. If this does not happen, you must perform the following steps:

• go to the console menu;
• in the “Settings” section, select the “Network” subsection;
• go to the “Manual” item;
• Enter the local network parameters in the table that appears.

Important! All necessary data - IP addresses, subnet mask, etc. – can be obtained from your provider.

If everything is done correctly, the message “Connected” will appear on the screen. To check the correct operation, you can go to the “Status” item in the receiver menu. In it, in the “Internet TV” column, the following message should appear: “Connected”.

Only some channels are not shown

The error appears due to problems with the software and changes in channel broadcast frequencies.

1. Open the receiver menu.
2. Select "Settings".
3. Click on the line “Reset to factory settings”.
4. Confirm your actions by entering the PIN code “0000”.
5. Reboot the equipment.

After a while, a settings menu will appear where you need to set the date, time, region of residence and other data. The receiver will automatically scan frequencies and find channels.

No sound on some channels

1. Check the cables

1. Remove the wires from the receiver.
2. Inspect them for damage and corrosion.
3. Plug the cables back into the receiver. They must be tightly connected to suitable connectors.

RCA cables or tulips (3 cords) must be connected strictly to the appropriate sockets!

If the TV has only 2 outputs, then turn on the special mode in the receiver: “Menu - Settings - AV output settings - Audio output - Mono”.

2. Set up the audio track

1. Press the green F2 button on the control panel.
2. The audio track must be in “Russian” or “Russian AC3” format.
3. If it is installed correctly, then reboot the receiver: disconnect it from the network for 10 seconds and turn it on again.
4. If necessary, reset the settings to factory defaults and perform the setup again.

Pros and cons of Tricolor TV

The Tricolor company has been operating in the Russian market since 2005 and, as of 2021, offers a large selection of TV, satellite Internet, Smart Home and other options. When choosing which is better - Tricolor or Rostelecom TV, let's start with a description of the positive and negative qualities.

Pros:

1. High quality broadcasting.
2. Coverage of most of the Russian Federation (even remote corners).
3. Variety of directions of channels offered.
4. The quality of broadcasting does not depend on the weather.
5. Large set of shares.
6. Qualified support.
7. Large package of channels.

Minuses:

• Advertising.
• High cost of equipment.
• Fee for technical support services.
• Many channels are encrypted.
• Periodic problems with picture quality.
• Poor selection of channels.

Comparison of providers

After studying the preliminary points, you can proceed to consider the difference when choosing Tricolor or Rostelecom, and read the reviews. Let's highlight the main nuances.

Internet

The Tricolor TV company offers satellite Internet at speeds of up to 20 Mbit/s. To do this, customers are offered three tariff plans - unlimited Internet 20, 30 or 40. The volume of traffic is not taken into account, and the price starts from 1990 rubles per month. The special feature is the ability to connect to the global network in remote regions, but the cost deters many subscribers in large cities.

In this regard, Rostelecom is better, because the provider offers more tariff plans with speeds of up to 500 Mbit/s, depending on the technology and region of residence. The cost of tariff packages starts from 390 rubles per month. In addition to the Network, access to the Wink application and viewing of television channels is provided. Among the additional options, it is worth highlighting the presence of Yandex Disk (in some plans) and equipment rental.

TV

The second question is what is more profitable than Tricolor TV or Rostelecom from a television perspective. This is an important factor, because each provider uses its own technology. Only the user himself can determine which is better.

Tricolor TV offers viewing of satellite television using a set-top box. The features of such television include high picture quality, television archives, online movies, paused broadcasts and other features. There are several packages available to choose from, for example, Unified, Unified Ultra HD, Extra, Tricolor Online and others. Number of channels from 163 or more. If this is not enough, you can connect additional packages Children, Night, Match! Football and others. The price of the service is from 1500 rubles per year.

According to many users, Rostelecom is better in this regard. Here TV is provided in a slightly different format and only requires an Internet connection. There are several tariff plans available to choose from with the ability to add different packages. The subscription provides access to more than 200 TV channels and 5,000 of the best films. Among the advantages are the ability to connect up to five devices, viewing control, parental controls, 4K and HD format, multiroom, viewing without the Internet and other features. The cost of tariff packages starts from 650 rubles.

Additional options

When comparing which is better than Rostelecom or Tricolor TV, you need to read not only reviews, but also pay attention to additional services for customers. Thus, Rostelecom, in addition to the Internet and television, offers the following package of services:

• Mobile connection;
• CCTV;
• Telephone;
• Lyceum and more.

In this regard, Tricolor TV is clearly no better and has more meager offers. Clients also have access to the Smart Home system and digital services. But the company claims that each service is provided at the highest level, and the support team is always ready to help.

Taking into account the above, it is clear that Rostelecom is better than Tricolor TV in all respects - in price, range of services and even quality of service. But you need to understand that Tricolor offers satellite options, and this indicates greater coverage and the possibility of obtaining the necessary services in remote areas of Russia. In the case of Rostelecom, the greater focus is on residents of large cities. Taking this factor into account, subscribers need to choose what is best for them. Sometimes RT is not available and you have to connect to Tricolor.

Necessary conditions for connection

How exactly you can connect online TV from Tricolor depends on the characteristics of the subscriber’s TV. There are two standard ways.

1. Contact the nearest Tricolor subscriber service branch or dealership center. This is convenient for people with old TVs. They need to purchase a special digital set-top box and sign a subscription agreement.
2. By calling technical support. Owners of smart TVs on the Android platform, running Tizen, WebOS, AppleTV, follow this path. The Tricolor Online TV application is available for them and all that is necessary for its operation is registration in the provider’s network.

There are a number of requirements on the fulfillment of which the operation of Internet broadcasting depends. The subscriber is required to activate subscriptions: Online TV and the Unified package are required.

In addition, the digital set-top box must be on the list of equipment for which Internet broadcasts can be viewed. The corresponding list is published on the official Tricolor website. There is also an offer for owners of old consoles. They can exchange their old model on favorable terms for subscribers.

How to log into your Tricolor TV personal account?

To log in you need to enter your username and password. The login is Tricolor ID, subscription contract number or phone number starting with 9.

Login to your personal account:

1. Follow the link: lk.tricolor.tv/login
2. Enter the ID number and password in the appropriate fields.
3. Click the "Login" button.

How to find out the ID number:

1. Go to the “Forgot Tricolor ID” section on the login page. Enter the subscriber's phone number and receive a 12 or 14 digit ID.

2. Go to the receiver menu (press “Menu” on the remote control). Find the "About Receiver" tab. The equipment number will be indicated here.

If you are filling out the login form from your personal computer, check the “Remember username” checkbox.

Then the next time you log in you will not need to re-enter all the data.