Error 28 Tricolor TV - what does it mean and how to fix it?

The modern population is trying to keep up with the times, so residents of houses and apartments connect themselves to satellite television, which has many advantages. They consist of a large number of channels, as well as high image quality. But sometimes difficulties may arise that are caused by weather conditions or other factors. Due to this, a certain channel does not work, and an error with a number appears on the screen. The malfunctions of the Tricolor TV receiver will be discussed in the article.

Coded channel and reasons for its appearance

Sometimes, after turning on the TV, users find the message “Scrambled channel”. There may be several reasons for such an inscription:

1. Bad weather conditions cause a signal failure or insufficient signal level to display a picture.
2. Delay in payment for subscriptions. If the service package has not been paid for, it will be written “Scrambled channel”. You can check the information in your personal account.
3. If the receiver has not been working for a long time, then it must be turned on on a channel that has been pre-paid and re-activated.
4. Often the receiver may simply not recognize the SIM card that is installed in it. To do this, users should press the “ID No.” button on the remote control. If after this the text “No card” appears on the TV, it means that the card reader or the receiver itself has failed.
5. Failure may occur due to voltage surges. Because of this, customers should simply reboot the receiver.

How to restore access to the server

In order to get rid of an unstable connection to the network, you must initially exclude any other possible problems with the Internet. It is worth rebooting the receiver, disconnecting the Internet cable and connecting it back, and checking whether the paid tariff from the provider has expired. After this, you should go to the operator’s website, log in to your personal account and check all subscriptions to see if they are activated. If everything is in order with payment for all services and the cable, it is worth considering other possible causes of the error.

Doesn't work after payment

After payment, the television may not work immediately, so you need to wait a certain time. If more than 4 hours have passed after payment and the channels are not shown, then the current situation should be corrected. How to fix the problem? To do this, you need to use some possible methods:

1. Initially, you should disconnect the receiver from the network and after 5 minutes connect it to the outlet again.
2. You need to check whether the card reader sees the SIM card.
3. You should activate the receiver on a coded TV channel, which will have a picture, and then switch back to the paid channel, which cannot start. After this, you need to wait for the image to appear.
4. You should check whether the contract number under which the payment was made is written correctly. How to find out the ID, the “ID No.” button on the remote control will help.
5. After payment, it is recommended to leave the receiver in operating mode for half a day.

If all the described methods for solving the problem did not produce results, then it is better to contact customer support and, if necessary, call a technician.

Recommended Actions

Error No. 20 from Tricolor “No connection to the server” usually occurs in the Cinema and TV application.

If you have a similar problem:

• exit the application, disconnect from the Internet, then reconnect and open the application again;
• check that the Internet cable is connected correctly - it could move away from the socket, become jammed and become unusable;
• check your Internet connection speed on one of the free speed testing sites, for example, net;
• If all else fails, you should contact Tricolor technical support.

If you encounter error 20 and the message “no connection or access,” then the first thing you need to do is reboot the receiver.

Channels don't work

If Tricolor TV has stopped showing due to some glitches, then the reason for this may be:

1. The receiver is frozen and will need to be turned off and then turned on again.
2. Perhaps there is simply a delay in payment, in which case just pay and check the functionality of the channels.
3. If there are problems with the equipment itself, then they should be inspected for obvious damage and to determine the integrity of the receiver id.

If the radio receiver fails, then the reason may also be a delay in payment, after payment everything will fall into place. Not long ago, Tricolor radio also began to be paid. If the satellite cannot function, the firmware of the TV channels is simply updated.

Doesn't work when it rains

If Tricolor stops showing when it rains, which is a common problem during heavy rainfall, then the dish simply cannot pick up the signal that is sent from the satellite. It turns out that raindrops are an obstacle. In addition, due to rain, the sound disappears, and the picture may be poorly displayed or broken into small cubes. But don’t be upset, because this problem can be fixed. To do this you should:

1. Know how to set up a plate and do it correctly or leave it to a specialist.
2. Change the plate dish to another, larger in diameter, or simply change the installation location.
3. Make normal protection for the converter, which may get raindrops. To do this, you can use a regular cut-off bottle, a piece of plastic or a condom.

There is no search for channels, their list is empty and regular television does not work

If all channels from the list have disappeared, and the tuner cannot find a single channel, it means that all settings have been lost. The problem can be solved by updating the firmware. To display free federal channels, you just need to reset the settings to factory settings, and then start the receiver to search for channels.

No access to viewing even with full payment for services

If the channel is not shown after payment, then you will need to check the receiver; perhaps it does not read the installed SIM card or ID number. To do this, go to the equipment menu and go to the “Status” section.

If the receiver detects the number, then the following problems may be the cause:

1. Time interval according to the built-in clock of the receiver and satellite. To fix the problem, you should disconnect the equipment from the network and wait a little, and then reconnect it to the network and leave it running for 24 hours.
2. No completed registration. In this case, you should check the status and then dial the id number.

General Tips

Don’t be upset if you get an error on your tricolor with some kind of code. In many cases, simple steps will help.

• We check the receiver software (must be the latest).
• Reboot
• Factory reset

Rebooting can be done in two ways, the first and easiest. Turn off the receiver using the remote control and remove the plug from the socket. Wait 10 seconds and turn everything on in reverse order. Second, enter the receiver menu, find the reset button and press OK on the remote control. The receiver will reboot and enter standby mode.

Resetting the receiver settings can only be done through the menu. In the receiver settings you need to find the factory settings item and do a reset.

After these procedures, we check whether the error on the tricolor has disappeared or not. If it doesn't help, read on.

Tricolor does not work on a couple of TVs

It happens that after connecting new equipment, the image is not displayed on Tricolor TV or is reproduced in poor quality, the reason may be distortion of the radio wave. You should check if there is a radiotelephone receiver nearby, as well as uninterruptible power supply equipment or other devices that can disrupt the wave and create interference. If there is such equipment, it should be removed and the receiver connected again. In addition, the device can simply be moved a little relative to the TV itself. It should not be ruled out that the TV is quite old and cannot properly catch the required wave.

Why Tricolor TV does not work on a couple of TVs: Reasons include:

1. Both devices for playing pictures are located very far from each other, and the length of the cable that connects everything is more than 15 meters.
2. The problem may be a disconnected plug. To do this, all connections are simply checked.

Why don't channels work on new equipment? This problem most likely involves a damaged wire that needs to be replaced with a new one or incorrect antenna settings that need to be reconfigured.

There is no picture, but there is sound

The most possible reason why there is no image, but there is sound, and only one information channel is working is a lack of funds in the account. Sometimes the Tricolor does not show due to damage to the wire, then it should be replaced.

If the settings are lost and later they were restored, but the TV screen remains black, you should reboot. It is recommended to reset all settings, and then configure the receiver again or simply turn it off from the network and turn it on again after five minutes. Often, after the channels have been configured, many users can see a flashing or burning message on the screen: “overloading tuner power is off.” As a rule, the instructions do not contain a solution to this problem. The inscription itself means that the power for the active antenna is turned on, but in reality a simple antenna is turned on. To fix the problem, go to the menu and turn off the power to the antenna, after which the overloading tuner power is off message should disappear.

Disabling VPN

Virtual Private Network, or VPN for short, is used by many users in order to change their IP address or bypass any restrictions. When connecting such a function or application, the Tricolor operator loses the signal from the client, since, from the point of view of the company’s equipment, he ends up in another country or region. In this case, communication with the satellite is lost and the receiver stops receiving the signal. This will mean that the signal has stopped receiving and error 20 with limited access will appear on the screen.

Often the error occurs due to the fact that the user has a dynamic IP address that can change automatically, which also leads to error 20. So in some cases, changing the IP address becomes the answer to the question why there is no Tricolor in the application some channels.

For a stable connection, you need to change the IP to static. You can obtain it from your provider by contacting a consultant or logging into your personal account. Please note that in most companies this service is paid.

Standard error codes

Among the described errors there is also a small list that you should respond to. Below will be presented those fault codes that are often encountered, as well as methods for correcting frequently occurring Tricolor TV errors:

As you can see on Tricolor TV, the error can be any, after all, so many that it is simply impossible for the average user to remember everything. But don’t be upset, they don’t always happen, and if difficulties arise, you can contact the support service by calling 88005000123. In addition, there are some other methods for communicating with employees, and they all work quite well and quickly.