Tricolor TV “Error 0” - what does it mean and how to fix it if paid

Tricolor TV is one of the popular Russian providers of television channels. The company provides clients with high-tech services, maintaining an optimal ratio of cost and quality. But the occurrence of errors is not uncommon, and this is not something to be afraid of.

Having signed an agreement with the company, the client receives a set of necessary equipment and connection at a certain tariff. But sometimes customers have problems receiving TV viewing services. Most often, a tricolor error 0 may appear.

What does error 0 mean?

Having turned on the television receiver, the client may find that he cannot watch it due to the occurrence of an error message 0 its code. This problem occurs quite often and is not ambiguous due to the many reasons for its occurrence.

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Tolya Tricolorovich

Expert in repairing receivers and setting up Tricolor TV channels.

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For example, it is likely that the cable from the receiver is disconnected , which leads to the absence of a signal and the appearance of a table with error 0. In order to describe the error, they suggest the wording “Tricolor no access to view, error.”

Ways to solve the problem

As a rule, the causes of error 0 in the Tricolor receiver are clarified as attempts are made to solve the problem.

Rebooting the receiving equipment

As any new Tricolor receiver recommends, error 0 can be eliminated by rebooting the equipment. To do this, you need to disconnect the equipment from the network for a few seconds and turn it on again. If broadcasting has not been restored, you will need to switch to one of the channels (for example, “Russia 1”) and leave the equipment turned on until broadcasting is restored. This usually takes between 30 minutes and 2 hours, although the official message on the screen will be: “Leave the receiver on, the image will appear within 8 hours.”

Factory reset

If, after rebooting the receiving equipment as described above, error 0 on the Tricolor receiver does not disappear, the problem may lie in incorrect settings of the receiver. If for some reason the settings have been changed, a factory reset will be required. This can be done using the receiver’s menu; the procedure followed by automatic setup takes 5-10 minutes.

Entering a PIN code

Some receiver models require entering a PIN code to reset settings to preset (factory) settings. The system will require you to enter it in the installation section. By default, this is four zeros, or it is a code you specify. If the PIN code you set is forgotten, you need to restore it. The procedure for resetting the PIN code is different for each model - a certain combination of buttons on the remote control. If the specified PIN code is reset, you can then proceed using the standard code 0000. After entering the PIN code, the “Reset to factory settings” option will appear. After the reboot, the default settings will be restored and you will be left in automatic mode to find channels.

Checking the receiver's compatibility with the channel broadcast format

If the described actions did not lead to the activation of the channels and the Tricolor receiver continues to display error 0, then your model with a specific id number has stopped supporting the channel broadcast format (or codec). In this situation, it is necessary to replace the equipment with more modern one. For subscribers with outdated equipment, the Tricolor operator is holding a campaign “Official exchange of old Tricolor TV receivers for new ones.” In the section you can choose a new receiver for one TV, a set for 2 TVs with one subscription fee, or a ci+ cam module.

The most common causes of error 0

There can be 8 reasons why error 0 occurs. Most often, this error occurs in the following cases:

1. overheating of the television receiver;
2. end of the service provision package;
3. incorrectly installed access card or remote access module in the receiver;
4. the antenna has not been used for a long time;
5. low signal quality from the satellite;
6. failure in the electricity supply system;
7. errors in antenna settings;
8. overloaded receiver.

Table with a complete list of errors

How to fix error 0 yourself at home?

If the receiver overheats, it must be replaced with a new one, and for prevention, turn it off after finishing watching programs.

If the service package period has expired, it must be renewed in your Tricolor TV personal account.

If error 0 in the receiver is caused by incorrect installation of the SIM card, it must be reinstalled in accordance with the grooves of the chip. The card is an important piece of equipment, and the card chip can be damaged quite easily.

Each card has an individual number and cannot be restored if damaged. Correct installation of the card is indicated by an information message on the equipment.

If the smart card is not inserted correctly , the following message will appear on the TV.

To check that the card is installed correctly, do the following:

1. Turn on the television receiver and receiver (if it is on, you need to restart) and enter the menu.
2. Select the “Status” tab.
3. The window that opens should contain the device ID number.
4. If the number is missing, the card must be reinstalled. Important! If the card is damaged outside of warranty, additional payment will be required.
5. If there is a zero error on tricolor TV caused by prolonged non-use of the antenna, you must turn on the equipment and do not turn it off for eight hours, and it will start working. It’s better to do this on a paid channel; you don’t have to turn on the TV itself. This situation may also arise when purchasing the “Unified” package until the show has been established. If the receiver is disabled for more than three days, you may need to re-enter the activation code. This is done in the User Account by selecting to send an activation command.
6. You need to make sure that the signal is received normally and is reaching the receiver. Otherwise, activation commands simply will not be sent to the device.
7. If the tricolor displays error 0 due to a power failure, it must be checked and restored.
8. The cause of the error is an incorrectly configured antenna or unfavorable weather.

Expert opinion

Tolya Tricolorovich

Expert in repairing receivers and setting up Tricolor TV channels.

Ask me a question

Adverse weather conditions must be waited out, or the antenna must be adjusted.

If the described methods did not help and tricolor writes error 0 again, then you can reset the settings to the manufacturer’s settings as follows:

1. Enter the settings section in the receiver menu.
2. Enter the secret access code to access the settings.
3. Select the manufacturer settings function and confirm the factory reset.
4. Reboot the set-top box to apply the changes. After rebooting your device, find the channels you want and start watching.

Contacting technical support

Contacting technical support by phone numbers indicated on the official website and in the service agreement will help you receive from the operator the most complete step-by-step instructions for eliminating the problem. For some users, this is the most accessible course of action if error 0 appears.

Before contacting support, you should make sure there are no problems with signal quality . Perhaps the antenna has simply moved or the weather has worsened. Poor signal quality can be caused by:

• dirt and foreign objects in the deflector plate;
• excessive solar activity or heavy rain;
• obstacles on the signal reception line.

To make sure that it is poor signal quality that causes error 0, you should press the red and then the blue button on the receiver's remote control. The screen will display service information with the channel name and level scales. The latter indicators should not be less than 70%.

You can set the plate manually. To do this, it is moved slowly, tracking the readings of the signal reception level scales. It is recommended to clean the deflector plate first. After finding the optimal position of the antenna, it is rigidly fixed with clamping bolts on the rotating block.

If the signal reception scale shows a solid 0, you should check the cable connections. If everything is in order with them, and all switching connectors are screwed in tightly and have no signs of corrosion, you may have to contact a specialist to repair or replace the receiving antenna convector.

How to check the signal level and adjust the antenna?

When tricolor TV gives error 0, one of the reasons may be a poor-quality signal. Therefore, you need to make sure that the signal is being received normally and is reaching the receiver. Otherwise, activation commands will not be able to reach the device.

To check the signal quality you need:

• press the F1 button on the remote control;
• evaluate the satellite signal level and quality scales that can be seen on the screen.

The scales must be at least 80% complete. If this is observed, then the reason is unfavorable weather and you need to wait.

For lower readings, you need to configure the antenna as follows:

1. Turn the plate to the side and fix it every five seconds, waiting for a signal.
2. If there is no signal in one direction, turn the plate in the other direction.
3. Having found the signal, fix the plate in the required position.

Why does it occur

Error 0 can occur for a number of reasons, the elimination of which is easy for even the most non-technical user. The algorithm of actions will depend on the reason for the interruption of the broadcast.

So, a null error may appear if:

1. You have not paid for the next channel broadcast period.
2. The smart card is not installed correctly in the receiver or TV.
3. You have just purchased or upgraded to the Unified package.
4. The receiver has failed (it has been overloaded or another hardware failure has occurred).
5. You need to update the receiver's software or you haven't done it for a long time.
6. The receiver's software has just been updated and is not supported by the receiver (or the update process has not been completed completely).
7. There is bad weather outside or there is other interference with the antenna signal reception.
8. The activation commands that TricolorTV sent to the receiver to decode the signal went wrong.
9. The receiver was turned off for more than 3-5 days.

Most often, a zero error occurs when the receiver is turned off during a trip or absence. Many users, having gone on vacation or to the country, see error “0” on their screens after returning from vacation. This happens because after a long period of inactivity, the receiver cannot connect to services as usual due to a failure in the satellite signal decoding keys. The channels are paused because the equipment cannot recognize whether you have the right to view these channels or not. And cannot accept them for broadcast.

Other problems are not so common, but can also lead to the appearance of error 0. Thus, failure to pay for the next broadcast period instantly blocks the user’s access to watching TV channels , and from this you can see errors from 0 to 9 on the screen, depending on the receiver and the package of unpaid channels .

Incorrect smart card installation is a common problem. Due to the fact that the smart card fits into the slot quite easily from either side, its incorrect installation can only be detected when you turn on the TV itself and try to start watching TV channels.

The transition to the “Unified” package is also capable of producing errors from 0 to 9 for different receiver configurations - this is due to the fact that until recently the conditions for its connection were promotional, and the system generated many problems in the process of activating the user and requesting signal decoding keys .

Problems with software are more narrowly focused. Error 0 in this case may specifically indicate that your receiver is out of date and new software will not work with it . Also, it may appear if the update process was not completed completely due to a connection failure or user actions (interrupted the installation by turning off the receiver, for example).

The antenna and dish can also affect the appearance of a “zero” on the screen - physical obstacles to signal transmission block the ability to view, sometimes for an indefinite time. These may include weather conditions that prevent the satellite and antenna from interacting normally, as well as foreign objects, such as branches and leaves that have fallen on the plate. If your dish has moved, then the connection with the satellite may have been completely interrupted - error 0 may indicate such a situation.

How to update the software?

The reason that the TV does not show and the tricolor displays error 0 may be outdated or poorly installed firmware. If there are regular failures and failure of the above methods, it is necessary to update the software.

You can do this in three ways:

1. Download the update from the satellite. Log in to your personal account and look at the software version number to make sure after the update that the new version of the software has been installed. After this, the equipment is turned off and on, after which they go to channel 333. A dialog box will appear asking you to update your programs. After clicking the YES button, the software will update. It is advisable to compare the number of the updated weight with the one that was installed previously.
2. When the tricolor receiver shows error 0 due to the software being out of date, it can be updated directly from the Internet. To do this, the receiver must be connected to the worldwide network. The client needs to go to any channel and, using the remote control, agree to the update, which will begin automatically. After the update, the device will reboot. Important! If there is also a new software version for the client's equipment, when the receiver reboots, you will be prompted to update again. The client must agree with this.
3. Updating software from USB media. This method is the most unreliable. It is recommended to download the new firmware from the official resource. Downloading from third-party sites may damage your equipment.

Other failures and how to fix them

In addition to error 0, Tricolor TV can produce other error options. Each of them has its own methods of solving the problem.

Error 3

Indicates that there is a scrambled channel that must be decoded for viewing. The receiver was turned off and the activation keys were lost, which must be sent to the receiver again. You can do this in your personal account. It is important to leave the receiver on one of the encoded channels until the picture appears.

If this solution to the problem does not help, you can simply reset the receiver settings to factory settings. This is a universal way to solve such problems.

Error 4

Such a failure means that the receiver is not able to launch this channel . It is not included in the service package of this subscriber. The algorithm of actions is simple:

1. Turn the receiver on and off.
2. Go to a channel that is exactly included in the service package of this subscriber.

The user may make the wrong channel due to his own carelessness or a software error.

Error 6

The most common reason for this problem is the subscriber’s lack of registration or the operator’s lack of data . To initially avoid the occurrence of error 6, you must purchase all equipment from official dealers.

1. In order to register the equipment, you need to go to the Tricolor TV website and enter the indication number. It is 12-14 digits long and can be found using the remote control.
2. Then, on the next page, be sure to indicate contact and personal information.

Error 10

This problem often occurs for two reasons:

• payment for the package has not been made;
• software problems.

To solve the problem, just go to your personal account and check your subscriptions. If payment is made, but the error still appears, you need to reset the receiver to factory settings or contact the provider’s technical support.

Error 11

With such an inscription, you should know that there is no equipment failure. Technically it is completely intact. If an error appears, the problem is either in the payment or in the software. Everything must be done as with error 10.

Error 13

Such an inscription on Tricolor TV indicates that the activation keys do not correspond to the codes. Solving this issue is not difficult:

1. Visit your personal account on the Tricolor TV website.
2. Find a page that is dedicated to activation keys.
3. Submit a request to receive keys.
4. Wait approximately 8 hours.

Such a request can be sent no more than once every 5 days. Therefore, if it doesn’t help the first time, you need to look for a solution by updating your personal data on the provider’s website.