Error 8 Tricolor: what it means, how to fix it

The Tricolor equipment set uses a smart card for authorization. It is with the help of this identifier that channels are decoded. If it is damaged or fails to read, error 8 appears on Tricolor. All receivers, without exception, are susceptible to this problem, for example, GS U510, 8307, 8306, 8304. Some problems and failures in reading identification media can be corrected yourself. For others, you should contact technical support.

Reasons for error 8

Error 8 is a failure to read the smart card with a message about unsupported media. There are several reasons for the problem.

The card is not inserted correctly into the receiver slot.
The media is deformed.
There are deep scratches on the surface of the contact pads of the chip.
Equipment malfunction.
Receiver firmware old version.

The service provider is constantly improving channel encoding algorithms. Information about the switch is always provided on the official website. However, some receivers do not physically support modern encoding systems, so the old Tricolor receiver may also produce error 8.

“Error 8” the receiver does not support a smart card - reasons

The key sources of loss of receiver performance include the following indicators:

incorrect insertion of the smart card into the receiver;
damage that has occurred on it - scratches, bends, stains from aggressive chemicals;
crash after software update;
a software violation that caused the device to malfunction;
accidental damage to the receiver or card receiver.

Another important reason for stopping television broadcasting of the message “error 8 Tricolor TV” occurs after the user moves to another region and tries to use an old access card. Company specialists point out that on the territory of the Russian Federation, Tricolor operates with two satellites, one of which broadcasts over the central part, the second captures Siberia and the adjacent areas. In each region, the equipment is adapted according to the individual signal source.

Smart card verification

The first test you should do is to check the condition of the card and whether it is installed correctly in the receiver's slot. The sequence of actions looks like this:

the receiver is turned off;
the card is removed and inspected;
if there is dirt on the contact pads, they should be cleaned using a cotton swab soaked in alcohol;
Traces of oxides and salt deposits are removed with a toothbrush.

Advice!
You can use a brush with short, stiff bristles. It is not recommended to clean off oxides with a sharp or metal tool. After the work has been completed, you need to insert the smart card correctly. How to do this is described in detail in the instructions for the Tricolor kit. The usual way is with the side with the arrow up, in the direction of the last one. You need to insert the card all the way, checking that it fits tightly and neatly into the slot.

If you still receive a message that the receiver does not support a smart card, you can check the entire identifier-receiver system. This can be done if there is a neighbor nearby who is also a Tricolor subscriber. You need to install your own card in its receiver. If no error is displayed, the media is working and the problem is with the receiver.

About the operator and cards

TV from Tricolor is an excellent choice for those people who need special equipment for watching television. It is considered one of the most popular in our country.

Operator advantages:

There are many packages.
It is possible to generate a suitable set of channels.
You can cut down on television costs and choose starter packages.
A high-quality signal is provided.
Television operates in all regions of the country.
The signal is transmitted via satellites; they cover almost all of Russia.

A card is used to access the network. The transmitted signal is encrypted so that it cannot be accessed using other equipment. The information necessary for decryption is recorded on the card.

This element becomes one of the important parts of the equipment. With its help you can fully view channels and use Tricolor services. A smart card is issued upon connection and installed in a special slot.

Reset the receiver

There are two ways to get rid of error 8, when the receiver does not support a smart card. One of them is quite simple: the receiver is rebooted. To do this, turn off the device, unplug its cord from the outlet and remove the smart card. Then they act in reverse order until the receiver is turned on.

If the reboot does not help, and error 8 is still displayed on the Tricolor, you should reset the receiver to factory settings. For this:

enter the on-screen menu by pressing the corresponding button on the remote control;
enter the settings section;
find the factory reset option;
enter a PIN code if the user has not specified his own combination, the default sequence is 0000;
confirm your actions;
wait for the operation to complete;
perform initial setup of the receiver.

Advice! What the icons of the required sections and menu items look like is given in the operating instructions for the Tricolor kit. It is wise to familiarize yourself with it before starting work.

During the initial setup, the time, date, and time zone are specified. It is important that this data matches the parameters of the broadcast network. Next, the satellite and operator name are indicated, and channels are searched. After resetting the receiver to factory settings, the image does not appear immediately. The receiver must remain on on a coded channel for at least 8 hours.

Ways to solve the problem: instructions

If it's the wrong smart card

The “wrong” smart card is considered to be a card from a different region. TricolorTV has two satellites that cover signal transmission in certain areas. To connect to each of them, a separate smart card is issued. It is impossible to join in the area of one satellite using a smart card from another area, and the TV will show error 8.

To correct this situation, make sure that:

In areas under the control of Tricolor.Siberia, you use the Tricolor.Siberia card.
In the Tricolor.Center areas you use the Tricolor.Center card.

If you moved, or simply decided to take a card from one Tricolor area to another area that falls under the “jurisdiction” of the second satellite, error 8 will appear on your screen until you replace the smart card.

You can replace the smart card at the dealer or at TricolorTV offices in a new region (at a new connection location).

If mechanical damage

Since equipment often fails due to improper operation or defects in the assembly, error 8 may indicate mechanical damage - either to the smart card and slot, or, in principle, to all equipment, including the dish and antenna.

You can also check your card at home. It must not be scratched, melted or damaged in any way. Also, make sure that it is inserted on the correct side (see the instructions for the receiver), otherwise there will be no contact.

A visual inspection of the port may not yield results. In this case, it is better to take the receiver to a specialist, or call him from TricolorTV itself to deal with the defect on the spot.

Repair work to fix the antenna and dish can take much more effort and money, so it is recommended to periodically check whether anything has stuck to the external equipment that could subsequently damage it. Sticks, leaves, stagnant water (if you hung the plate incorrectly) can ruin everything irrevocably, until you need to completely replace the set.

If you just updated the software

Often error 8 occurs after the user has updated the software on his receiver. This is due to the fact that the system and the smart card have to “recognize” each other again after the upgrade. The solution to this problem is one of the simplest:

Turn off the receiver.
Unplug the receiver from the outlet.
Pull out the smart card, wait 15 seconds - 2 minutes.
Put the smart card back in (make sure it's facing the right way!!!)
Turn the receiver back on.

The problem may not be solved after this, so it is recommended to wait a little, or inform TricolorTV about the problem. An incomplete update download can also cause an error, so it is recommended that you complete any pending installations first and then follow the procedure described above in this section.

other methods

Another popular way to get rid of any technical error is to completely reset the receiver to factory settings. This method will only help if everything is in order with the equipment, there is no mechanical damage, the card is inserted the correct way and is used in the region where it was purchased.

To “reset” the TricolorTV receiver, you must:

Enter “Menu – Settings” using the remote control.
Find the item “About the receiver” and go there.
Select the Reset parameters sub-item.
Confirm your choice. Please note that all channel lists will not be saved if you decide to use this method.
Wait until the receiver reboots and displays the initial setup page.
(Advisable) Disable the receiver without configuring the system.
(Advisable) Wait 2-10 minutes.
(Preferred) Turn on the receiver.
Perform a standard first channel search.
After searching, leave the receiver to decode for 8 hours.

If nothing helps, you need to contact TricolorTV technical support, where they can explain to you step by step what you need to do in an atypical situation.

Checking for software updates

If the receiver's firmware is old enough, the device may display error 8. Depending on the receiver model, you can update the software in two ways. In the first case, you need to look at the current firmware version, go to the official website of the service provider and find a newer one. It is downloaded and installed on the receiver.

The second method is more understandable for the average user. On the receiver, channel 333 is selected, specifically intended for updating the firmware. After some time, the system will either notify that the current software version is the latest, or offer to install a new one.

During automatic updating, it is important to follow several rules.

Any external drives or cards must be removed from the receiver or TV.
The receiver must not be turned off during the update.
Ensure stable power supply during operation.

If everything is done correctly, as a result of the firmware update, error 8, when the receiver does not support a smart card, will not be displayed on encrypted channels.

What does the failure message mean?

The first thing Tricolor TV users should understand is what does error 8 mean? The appearance of a message about this failure indicates that the receiver is unable to communicate with the smart card installed in it. Sometimes this happens due to a card failure. But this is perhaps the rarest case.

Why does the error appear?

As mentioned above, most often the occurrence of an error is preceded by a software update. But sometimes other provoking factors arise, for example:

set-top box firmware failure;
long downtime of the receiver;
reconnection of equipment (for example, during general cleaning or repairs);
change of place of residence by the subscriber, etc.

And, of course, we should not forget about such factors as the expiration of the card or its physical breakdown. It is this circumstance, despite its rarity, that should be checked first if the failure cannot be eliminated quickly.

When to contact technical support

If the methods described above do not resolve error message 8, you should contact technical support. The operator, based on negotiations with the subscriber, is able to offer the optimal course of action.

Advice! If obvious problems are detected in the receiver's card reading system (when inserting another working identification medium), you can leave a request to the technical support service to call a telemaster.

This is the recommended procedure. The fact is that repairs in an average workshop can simply ruin the receiver. In addition, the cost of such work will be comparable to buying a new one. A technician from the service provider will perform all necessary repairs faster and at an optimal price.

If, during the initial inspection of the access card, obvious physical damage or signs of wear are detected (deformation, detachment of contacts from the substrate, their rubbing), the technical support service can find out where to contact to replace the media. The operator will suggest the best course of action for a particular subscriber.

Where to go if it doesn't work

Providing feedback to customers in Tricolor TV is carried out in the following ways:

by contacting the nearest service office, the addresses of which can be found on the corresponding page of the official website;
by calling the toll-free technical support number in your region;
using the user control panel, which offers alternative ways to submit a text request and voice communication with an operator.

Calling the service number will require the customer to provide some personal information to complete the identification process. Tell the specialist not only the number of the error that occurred, but also the steps taken to eliminate it. This way you can reduce the time it takes to process your application. The consultant will promptly tell you what to do.

If this does not help, then you will need to call a specialist or independently deliver diagnostic equipment. If the case is under warranty, it will be replaced free of charge.

What to do if everything is paid?

Often, error 0 indicates that there is no payment for the service. This could happen due to an error in the details (check the account ID on the receipt with yours) or because the dealer is slow.

When replenishing through partners, and not through the official portal pay.tricolor.tv, money can take hours, days and even weeks to be credited!

There is only one solution - check whether the payment has been credited to your account in your personal account.

If the funds are credited, then the error appeared due to other reasons.

Firmware problems

Difficulties often arise with the installed firmware. If such failures are observed, you will have to replace the software and install the latest version.

Of course, you can try to cope with this procedure yourself. The circuit is relatively simple; you will need a firmware file, a special program, a computer and a connection cord.

But there are also a number of disadvantages of updating yourself:

There is a high probability of failure.
If an error occurs, the receiver will become unusable.
You need to find the firmware file for your model.
It will take some time.

Therefore, it is better to entrust the procedure to specialists. They will quickly change the firmware and you can continue to use the receiver.

Error 30

No viewing access. Take the receiver to a service center. No viewing access. Receiver software malfunction. Could occur as a result of: Short circuit in the electrical network. The power supply has burned out. The motherboard burned out. Contact your dealer. He will identify the breakdown and then you will know what to expect. Error "Short circuit..." Short circuit! Check the antenna cable. The cable or converter is damaged. Check the cable. Make sure it is not damaged. If you have two receivers, then you need to connect the cable through a converter. It is not possible to use two receivers with one cable.

No access or encrypted signal

Tricolor TV subscribers often experience a similar problem. Quite often this is due to the fact that the payment period for the service package has expired. At the same time, you will be able to watch 10-20 basic channels for which you do not need to pay. If even they do not work, then there is no need to rush to deposit money into your account, since this will not affect anything anyway.

First, try rebooting your receiver. To do this, you need to disconnect it from the power supply, wait 5-10 seconds and start again. There is a good chance that everything will start working again. The reason for this problem is that your device is simply frozen. It is impossible to prevent this from happening, so you just have to reboot it when an error occurs.