Error 9 on Tricolor TV occurs quite often. It sounds like “No access to view.” This concept is quite broad. This means that the system operates not only with smart card data, but also takes into account the equipment identifier and subscriber registration data. Error number 9 Tricolor TV can be resolved by the user. In some cases, to neutralize the problem, you will need to contact technical support.
Reasons for error 9
Error 9 on Tricolor is fully referred to as the absence of a channel subscription class. The reasons for its appearance may be the following:
- the receiver does not receive data about active subscriptions to channel packages;
- information about access to broadcasts was not received from the Tricolor server;
- there is no access to view certain packages due to the expiration of the subscription;
- the device is not registered in the system;
- there was a software failure;
- The receiver has old firmware.
Error 9 occurs on a new receiver regardless of the model. This could be GS B533M, 8306, 8307 and others. It’s not difficult to fix this; all you need to do is register the equipment and the Tricolor system subscriber correctly.
Why might this occur?
Officially, error 9 in the TricolorTV “vocabulary” means that:
- The subscription classes in the receiver have disappeared or did not exist yet.
- The specific package of TV channels for broadcast was not paid for.
- Registration in the TricolorTV network was not completed.
Additional reasons may be incorrect registration, problems with the equipment itself, poor signal level, etc. For its reasons, error 9 is one of the most fruitful, but most often the problem is precisely the lack of subscriber registration.
How to check equipment registration
Since 2021, the satellite television provider requires mandatory registration in the system of not only the equipment used, but also its owner . The operator must provide passport and other data corresponding to those specified in the service agreement.
You need to register on the official Tricolor website. After this, the subscriber has access to a personal account, the functionality of which plays a key role in eliminating emerging problems and regulating the system of subscriptions to channel packages.
To find out whether the Tricolor receiver is registered, you need to go to the page of the provider’s official website. Resource address www.tricolor.tv/check-subscriptions.
There is a field here where you need to enter the receiver identification number. You can find it out:
- using the on-screen menu in the appropriate section (how to do this is described in detail in the receiver’s operating instructions);
- from the inscription on the front of the smart card;
- by looking at the sticker on the receiver body.
If the device is not registered in the system, the official website allows you to specify data for both the receiver and the subscriber. This can be done after clicking on the appropriate button at the bottom of the page.
The user data must correspond to those specified in the contract. If incorrect information is detected, the system will block access to viewing.
How to register a receiver
IMPORTANT! When registering, it is important to fill in all fields in Cyrillic, with the exception of the email address.
- Go to the page
- Enter the ID number - 12 or 14 digits without spaces or extraneous characters.
- Click the “Continue” button.
- If everything is correct, proceed to filling out the registration form.
- Fill in the “Receiver Serial Number” field. If you don't have this information, it is acceptable to leave it blank.
- “Receiver model” - indicated on the front panel of the receiver. Select from the proposed list.
- We do not fill out the “Dealer Information” field if we register the equipment ourselves.
- “Equipment installation address—enter the address through a search by zip code or locality. If necessary, you can use the advanced search. IMPORTANT! The address must be located in Russia.
- “Subscriber data” (full name) - enter in Russian letters strictly in the nominative case.
- Passport data - series, number are indicated together, without spaces: for example, 4007775421. We also indicate the date and place of issue.
- “Contact information” - enter 10 digits of the mobile operator and receive a confirmation code to complete registration. The password for the user’s personal account is also sent to this number.
- After completing registration, click the continue button.
- The “Custom Code” field appears. Here we enter the smart card data - the individual code is located on the reverse side.
- Your contract number is loaded. Registration is completed!
You can also read detailed rules for filling out the ONLINE REGISTRATION form.
It’s very easy to get rid of error 9 on Tricolor TV yourself, just don’t rush and follow the instructions from this article. If none of the proposed methods helped you, contact the support service on the Tricolor TV website.
Checking packet activity
Registration on the Tricolor website allows you to gain access to the user’s personal account. There is a personal account tab with a cash balance and a subscription management system. You can top up your personal account either with a bank card or by transferring funds from electronic wallets.
A positive balance does not mean that the user has access to the channels. To do this, you need to activate subscriptions.
This is done using the funds redistribution section at the bottom of the personal account page. In the appropriate fields you must indicate the payment package and enter an amount sufficient to include it. Only after clicking the “Redistribute” button will the channel subscription be activated.
Disabling VPN
Virtual Private Network, or VPN for short, is used by many users in order to change their IP address or bypass any restrictions. When connecting such a function or application, the Tricolor operator loses the signal from the client, since, from the point of view of the company’s equipment, he ends up in another country or region. In this case, communication with the satellite is lost and the receiver stops receiving the signal. This will mean that the signal has stopped receiving and error 20 with limited access will appear on the screen.
Resetting settings and obtaining activation keys
After registering on the provider’s official website, the new receiver should be turned on on the channel where error 9 occurred . The device must not be turned off before the image appears. This takes up to 8 hours, during which the initial authorization occurs. You should also not change the channel, since after this you will have to start the procedure again. You can turn off the TV during the initial authorization period.
For any software problems, it is recommended to reset the receiver to factory settings. How to do this is described in detail in its instruction manual. In general, the procedure looks like this:
- press the Menu button on the remote control;
- you enter the settings section;
- a block of information about the device or indicated by an icon in the form of a wrench is searched;
- there is a reset option;
- after activation, a PIN code is entered, default is 0000;
- action is confirmed.
The receiver cannot be turned off during a reset. The device will automatically reboot. After this, you should carry out the initial setup and specify:
- date, time, time zone corresponding to the parameters of the broadcast network;
- satellite name;
- name of the service provider.
Next, a search for channels is carried out and one of the encoded ones included in the paid and activated package is selected. To receive an image, you must perform forced authorization. To do this, you need to log into your personal account on the official website of the service provider. There is a button to repeat activation commands. It should be pressed. As with a new receiver, the procedure lasts at least 8 hours. The maximum identification period is 24 hours.
All this time the receiver must be turned on on a coded channel. The TV does not need to work.
Updating settings
Let's assume that the subscriber is okay with his account and receiver. But on the TV screen, instead of channels, there is the inscription “Error 9 Tricolor TV.” How to fix the crash that occurred?
Most likely, the reason here lies in lost subscription codes. To restore normal operation of the service, you will need to perform the following actions:
- roll back the settings of the set-top box to factory settings;
- set new settings in accordance with the prompts on the TV screen;
- turn off the receiver from the power supply for 5-10 minutes;
- turn on the equipment and wait until it is fully loaded;
- go to one of the encrypted channels (preferably Kinoprokaz);
- send activation commands using the Tricolor website;
- Do not turn off the set-top box until broadcasting is restored.
Advice: if you have difficulties at any stage, you should use an article on the relevant topic on our website.
As a rule, normal television operation is restored within 1-3 hours. But it may take longer. It all depends on how long it will take the satellite from which activation commands are sent to reach the subscriber’s region.
Until broadcasting is restored, the receiver must be turned on. The TV can be turned off during this time and turned on only periodically to check the service restoration. But there is an exception - if the TV receiver is supplemented not with an external receiver, but with an internal CI module, it will have to be kept turned on until the channels start working normally.
We advise you to find out which Tricolor receiver is considered the best.
Read: how to connect the Internet via a Tricolor dish.
Find out which channels are included in the Children's package from Tricolor TV.
If all else fails
If you cannot resolve error 9 yourself, you should contact technical support. The necessary telephone numbers and contacts are indicated on the official Tricolor website, as well as in the service agreement. The operator, based on a subscriber survey, recommends the optimal course of action for troubleshooting or will accept a request to call a technician.
You can contact technical support through your personal account. This is an application to call a master. The specialist eliminates any problems that arise, checks the functionality of the equipment free of charge or in accordance with the conditions set out in the service agreement.
Advice! In order not to waste time on lengthy setup or waiting for a specialist, it is recommended to purchase only those receivers that are guaranteed to work with Tricolor TV and have modern firmware that can cope with the latest types of satellite channel encodings.
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Home » Errors
Reading time: 3 min Published: 03/31/2021 Category: Errors
Many people cannot imagine their life without watching their favorite TV shows and series. Each person himself has the opportunity to choose an operator who will provide him with TV-related services. Despite the fact that it is one of the most reliable satellite television operators in Russia, its subscribers often experience transmission failures. Many users have already been convinced of its reliability. But, nevertheless, the question often arises among Tricolor TV users: what is “error 9”? You can find out how to fix this type of problem yourself by reading this article.
Tips and tricks
No access: error 28 is rare. More often found on older receivers and set-top boxes, where access is only via the Internet. It is recommended to replace the receiver if the problem occurs more than twice in 24 hours. The error, even after disappearing, affects the delay between channels and broadcasts with increased quality.
If Tricolor Online regularly displays error 28, then there is a problem with the connection. The cable may be broken or installed incorrectly. The subscriber should disconnect the Internet cable and reconnect.
