Tricolor error 4

Meeting Tricolor subscribers with error 4 does not bode well. The appearance of such a message indicates the unavailability of broadcasting and the emergence of unforeseen difficulties that need to be dealt with.

Fortunately, in most cases, users are able to cope with existing difficulties without the help of specialists. To do this, it is enough to understand the reasons for what happened and consistently check all possible sources of trouble. If you are patient, restoring television will not cause difficulties.

As a last resort, users can contact call center employees and ask them for help. Support operators will understand the current situation, find an effective method of dealing with difficulties and tell you what to do. Or, if it is impossible to fix the problem remotely, they will accept a request for a visit from a technician.

What does this inscription mean?

The appearance of error 4 on Tricolor TV means that the selected channel is unavailable or is not in the broadcast list. Typically, such changes occur after updating the receiver or incorrectly configured equipment. But sometimes problems arise due to simple malfunctions in the operation of equipment. At the same time, the actions of users that allow them to return the air and restore access to the missing TV channel depend on the causes of the problems. Therefore, you should take a closer look at possible sources of trouble, so as not to waste time on useless manipulations with the console and immediately understand what happened.

Reasons for error 4

When error 4 appears on Tricolor TV, subscribers should take a closer look:

to the state of the personal account and the presence of a sufficient amount on it;
the state of the software installed on the receiver and the need to carry out or complete the firmware;
the correctness of the specified broadcasting region and client’s residence;
the correctness of the previously conducted search for TV channels (including manual search).

In addition to the listed sources of trouble, the lack of broadcasting and access to viewing channels is caused by:

equipment malfunctions;
failure of the smart card (even a small scratch can render it unusable);
lack of registration or lost activation keys.

But the latter reasons are noticeably less common than the others and are an exception rather than a common situation.

Theoretically, any malfunctions in the functioning of the system are possible, including the banal exclusion of a TV channel from the broadcast network by the provider, but these are special cases that require an individual approach.

Primary diagnosis

So, the subscriber sees a message from the Tricolor TV receiver - error 4. What to do first? We recommend checking the signal level. This is necessary to understand whether the failure is caused by a problem with the antenna or a software problem on the set-top box itself.

How to check the signal level?

Probably every subscriber knows how to check the satellite signal level. The checking mechanism is simple - press the i key on the remote control, and then evaluate the readings of the scales that appear on the screen. For normal operation, it is necessary that the readings on both of them be at least 90%.

If the scale values are below 70, this automatically means that you will have to tune the antenna. Even if no one touched it before the failure occurred, a variety of factors can cause a decrease in receiving ability. Sometimes leaves or snow accumulate on the surface of the dish, which leads to signal distortion. Sometimes overgrown trees or nearby buildings become an obstacle. In short, it's worth checking out.

But first, it’s still worth trying to carry out some operations with the receiver. We'll talk about them below.

Important! Signal measurements must be taken exactly at the moment the failure message appears. In this case, the receiver must remain turned on on the channel on which the error appeared.

What to do if there is error 4 on Tricolor TV

To fix error 4 on Tricolor TV, the first step is to reset the receiver settings to the factory level.

To do this you will need:

open the receiver menu;
find among the settings an item mentioning the factory or basic level;
perform a reset;
wait until the start page for setting preliminary broadcast parameters opens;
indicate the correct region;
save the changes made.

If the above methods do not help correct the situation, you should turn on the provider's information channel (usually 333) and wait for the offer to install a software update. It is important to emphasize that during the download and installation of the firmware it is not allowed to turn off the receiver. Unplanned process interruptions can lead to equipment failure. As a result, users will have to spend money on expensive equipment repairs at a service center.

Other options to fix error 4 on Tricolor

In addition to these steps, to combat difficulties, it is worth checking your balance and subscription status. This is done in your personal account on the official website. A request to update activation keys is also sent here. But it is worth remembering that the process of sending activation commands can take up to 8 hours, during which the information is processed.

In addition, when the message “error 4 - no access to viewing” appears, it is worth checking the integrity of the smart card. It is she who is responsible for providing the subscriber with television.

How to fix the error yourself?

Now it’s worth talking about how to fix this problem. If “Error 4” appears on all channels, you should first check that the software is up to date:

Go to channel 333 on your TV and check if there is a message telling you if an update is needed.
If a notification appears, all you have to do is agree to it and wait until the update installation is completed.
Reboot your hardware and the problem should be resolved.

There is nothing complicated about this, however, these actions do not guarantee that “Error 4” will be corrected. For example, another element of the failure may be an external drive. If there is one, you need:

Disconnect the external drive and reboot the equipment.
If this does not help, then just reconnect the drive and format it to EXT4 format (formatting can also be done with the built-in drive).
All that remains is to reboot the equipment and check the result of the work.

This may raise a lot of questions, but nevertheless, such procedures will help check whether such a situation is really the cause. If the problem persists, now you need to reset to factory settings:

Activate the Tricolor settings on your TV.
Find the appropriate item and activate it.
Wait for the reset to complete.
Reboot the equipment.
Go to channel 333 and update the software to the latest version.
Reboot the equipment again.
The problem should go away.

These are all basic methods of solving a problem that can be effective, which is what happens in 90% of cases. However, if you are unlucky and “Error 4” appears again, then all that remains is to contact the service.

Where to go if nothing helps

If you can’t solve the problem using standard methods, all you have to do is contact the support service and ask for help from consultants.

To do this you can:

call the hotline 88005000123;
leave a request on the site;
use Skype;
make an online call on the satellite company’s website;
write to online chat;
contact specialists via messenger.

You can also get help from the dealer from whom you purchased the equipment. His contacts must be preserved in the documents supplied with the equipment.

Solutions

Methods for eliminating the error are:

flashing to the old version. Using a flash drive and the appropriate software version;
reset settings and select the correct region;
checking subscriptions and bill payments for the selected service package;
update to a new version if error number 4 occurred in the previous one.
getting a new receiver.

Method 1: selecting a region

The appearance of error 4 in Tricolor TV means a failure in connecting to the satellite. The correct channel list can be configured without rebooting or resetting settings. Users are offered three options, according to their geographic location.

Basic shows only four channels, Moscow 0+ provides full access to watching TV channels. The last option is broadcasting with a time shift of two hours.

Instructions on how to fix:

Using the control panel, go to the “ Menu ” section.
In the list, select “ Applications ” - Setup Wizard.
Set the software language to Russian - click “ Forward ”.
Specify the correct date and time, time zone – Search.
Select an operator and, if necessary, change the antenna settings.
The required Select Region .
Start searching for channels when completed.

Viewing channels, paying, and the ability to receive the latest firmware for the equipment depend on the correct settings. Having specified the parameters incorrectly, the user can reinstall them using the “ Settings Wizard ”.

Method 2: Check your balance

Money may go to a non-target account that does not belong to any of the purchased packages, in this case error 4 also occurs. Once there, the funds will not be transferred in a timely manner, which means a lack of access to TV channels.

You can check your balance through:

mobile application "Tricolor TV";
on the official website in the “ Check subscriptions ” section;
in your personal account, category “ Payments ”.

To view the status of your wallet, just click on your profile icon. The user's personal information and account balance will appear.

A Tricolor subscriber can use the transfer of funds through “Payments”, indicating the service package as the recipient. If the money has not been credited to your balance, create a request to technical support by providing a receipt and indicating the receiver ID number.

Method 3: flashing firmware to old version

After updating, you may experience problems displaying one or more channels. In some cases, viewing is completely blocked. You can determine what happened based on the latest updates: if they happened recently, then the problem lies with them.

To rollback you need:

flash drive with a capacity of at least 8 GB;
the required firmware version, located on the official website.

The file with the firmware is transferred to a flash card, having previously formatted it to FAT 32. After which, the receiver is turned off, the flash drive is inserted into the connector and turned on. A message indicating preparation for the update will appear on the screen.

It is recommended to trust the procedure only to specialists. An incorrect “rollback” can lead to incorrect operation or complete loss of functionality of the device. On new receiver models, the connection to the Internet or Wi-Fi networks is first disconnected.

The opposite of this situation is that updates are enabled if error 4 appears on the screen. The system warns about an outdated version and asks the user to update the device. Unlike “rollback”, assistance from technical support is not needed. It is enough to turn off and turn on the equipment so that the notification “ The new version is ready for installation ” appears. The owner just has to click “ Ok ” and wait for the process to complete.

Attention : you cannot turn off the receiver during updates or rollbacks. If the procedure is not successful, the old version will return and the receiver will start along with it, which means: error 4 still interferes with viewing.

Typical satellite TV errors

Modern receivers are technologically complex electronic devices. It is quite difficult for the average person to understand what exactly the fault codes that are displayed on the TV screen mean. The total number of codes reaches no more than 15.

Malfunctions may occur for the following reasons:

Your hardware software has crashed;
The receiver may not recognize or read the smart card;
Reset keys for signal decoding;
The channel is not included in the services of your provider;
You are not logged in;
Debt on a personal account;
Difficulty identifying the broadcast region.

Solutions to the problem

If Tricolor equipment shows error 4, the client should switch to another channel. If there is also no access to several neighboring ones, then you need to reset the receiver settings. To roll back equipment:

Enter the receiver menu.
Go to the “Installation” or “Settings” tab.
Click on the “Reset” or “Factory Settings” option.
Click on the “Ok” button that will appear in the pop-up window. After confirmation, the equipment will automatically reboot.
Configure on the receiver: time, date, audio, video, language of the receiver and channels, and also specify the operator.
Select your home region.

Note: Sometimes, when resetting the settings, the equipment requires a special code. The default password is 0000.

The card is not readable

A smart card may not be read for several reasons. One of them is memory overflow. In this case, the media is replaced after contacting the nearest subscriber service provider branch. The same is done if the media has obvious violations of the integrity or damage to the contact pads.

If the card is inserted incorrectly into the slot of the receiver or TV expansion module, error 4 on Tricolor means that the system cannot read data from it. In this case it is necessary:

turn off the receiver or TV;
get a card;
carefully inspect and, if necessary, clean the contacts with alcohol and wipe with a school eraser;
The card is installed according to the provider's instructions (in general, the side with the arrow up in the direction of the latter).

The card must be inserted fully and firmly into the slot.

Do not use sharp metal tools to clean contacts from oxides. It is recommended to use a cloth, a stiff brush or a toothbrush. The use of aggressive solvents is prohibited.

No access to view error 4 Tricolor: what to do

The most logical question that arises when Tricolor TV subscribers encounter error 4: what to do? There are 4 answer options that can help resolve the problem:

just switch to another channel;
reboot the receiver;
update channels by running a search on the set-top box;
Reset the hardware settings to factory settings.

To use the last option, you will need:

press the “menu” button on the remote control;
go to the settings section and drop them;
if necessary, enter the PIN code (0000);
wait for the device to reboot and select a language;
indicate the provider and region of connection;
wait for the list of available channels to be generated;
save TV and new settings;
check if the code is missing.

If none of the above options help, all that remains is to call a specialist.

Why does it occur

Error 4 in the official “translation” means that the channel you are on has been banned due to its encoding. This means that you somehow managed to “catch” a channel whose encoding belongs to another telecommunications company, not TricolorTV. Naturally, such viewing with a Tricolor smart card will be impossible, since you have not paid for access to someone else’s channel, and the TV goes into error 4.

This could have been caused either by a thoughtless search for new channels by the user himself or by a simple system failure.

The second reason why the receiver may swear at you with “four” is a software update, or, more precisely, an incomplete update. In this case, Error 4 makes it clear that the receiver with old or “incomplete” software will not work and will not be able to decode channels.