The keyboard has disappeared on a Samsung TV

Determining connectivity

Please note that both wired and wireless keyboards and mice are connected to Samsung Smart TV. Wireless ones work using Bluetooth or USB. Bluetooth connection is available if this function is provided by the developers. And wireless devices with USB do not need Bluetooth. Keep in mind that according to Samsung experts, not all wireless models work on their Smart TV. But they claim that you can connect Logitech, A4tech, Genius, CBR, Apple and, of course, models produced by the company itself without any problems. But only on condition that the TV is modern - released after 2012.

To clarify support for the Bluetooth function, please read the instructions. Or find the selected model on the official website and read the characteristics.

The developers have also simplified this task. They suggest clarifying the information in the settings in the “Devices” section.

Possible problems and their solutions

Possible problems can be divided into categories:

compatibility issues;
outdated firmware.

The main problem that may arise is compatibility problems. To avoid such a malfunction, you need to choose the right mouse and keyboard manufacturer. That is, it is recommended for Smart TV from Samsung to choose additional devices from the same company. But in practice, compatibility problems do not arise so often.

If you are using devices from a similar company and have completed all the steps correctly, but the connection does not occur, there is probably a problem with the firmware. Download the latest version from the official website and install it on your TV via a flash drive.

Even inexperienced gadget users do not have problems with the considered methods of connecting wireless devices. The main thing is to find the USB connector (on the back or side of the device) and insert the plug correctly.

Choosing a keyboard

Additional accessories will improve the quality of using Smart TV. The remote control is not the most convenient way to operate a smart TV. A special keypad is produced for this purpose. The keyboard allows you to quickly enter text, chat on social networks, and use familiar applications. As a result, it simplifies the use of the Internet on TV. Agree that it is easier to enter the title of a movie or the name of your favorite actor by clicking on the buttons. If you know the hotkeys, you can do without a mouse altogether. There are also models with a touchpad.

How to connect a keyboard and mouse to LG Smart TV: instructions

It is noteworthy that luxury models include wireless mice in the form of a small remote control. During the selection of wireless devices, this device perfectly performs the tasks of searching and entering information. Their product range is extensive. There is a keyboard with cursor control, which allows you to avoid buying a mouse, but this model costs more. But there will be a voice command option. A large assortment will also allow you to choose a model that will highlight the design of the room and will look great when combined with a TV.

Top best keyboard models

Here is a list of models that have proven themselves on the market as a high-quality, convenient device:

HARPER KBT-570 – comfortable keyboard 6 rows of buttons, Russian and Latin keyboard, touchpad, affordable price, range up to 8 meters. Disadvantage: Requires a USB extension cable for reliable operation;
Logitech Wireless TouchKeybord K400 Plus – compact, touch panel, easy to control, range - 10 meters. Disadvantage – it slows down, the touchpad is insensitive;
Samsung G – KBD 1000 – waterproof case, rubberized touchpad, comfortable-to-hand range of up to 10 meters;
Rii Mini K12 - ultra-thin ABS and steel body, built-in touchpad, battery powered, 10-meter range. Disadvantages: small keys of different sizes, does not interact well with the Android OS.

How to connect a wireless mouse and keyboard to a Samsung Smart TV?

Connection will not take much time. It is noteworthy that even if the selected keyboard or mouse does not fit the TV model, the user will also be notified about this. The information will be displayed on the screen. The connection algorithm is described in detail below.

Connecting the keyboard

There is no need to install drivers or other special programs. Follow the simple instructions.

Insert the adapter into the USB connector.
Turn on Bluetooth.

The TV will display a message that a new device has been launched. Wait until the process completes. If the keyboard does not appear, you must perform special steps that differ depending on the model. Go to “Device Manager”, click on the name of the purchased device. Click “OK” on the remote control in the “Manager” window. The success of the task is confirmed by the appearance of “Connection established.”

Connecting the mouse

The process for connecting a mouse is similar. Just plug the adapter into the USB connector. Upon completion, a message will appear indicating that the device has connected correctly and can be used freely. Next, flip through the pages simply by scrolling the wheel. And select the desired program by clicking the left mouse button.

An interesting new device called Air Mouse. It looks like a remote control. But inside the device there is a built-in three-axis gyroscope that reads movements in the air. Control is as simple as using a mouse. There are buttons that perform specific commands. Connects to Smart TV in the same way as a regular mouse.

Why is there no Russia 1 channel on digital television: reasons, what to do?

Possible connection problems

There are often situations when, after connecting to a port, the device is not found by the system. In this case, you need to study the instructions for the TV in detail. It tells you which brands of keyboard are suitable for this TV. Then you have to purchase an input panel from the required company.

Perhaps the most common cause of connection problems is software glitches. For example, the user updated the firmware, after which the TV stopped detecting the device. It is possible that over time the developers will prepare an update package, the installation of which will eliminate the difficulties encountered.

Drivers should pay special attention - it is possible that the failure occurred precisely because of this. Hardware damage should also not be ruled out; be sure to check the connectors; perhaps the problem lies there. Try connecting using a different port.

Keyboard missing on Samsung TV

Yuliya 8 months ago

So this is a push-button telephone. The entire company makes money on Korean buttons for feature phones

Marina 8 months ago

There is a keyboard symbol under the search bar

8 months ago

Read the manual and do as it says

9 months ago

Open the browser, in the upper right corner click the "pointer overview" button

Using the SMART On-Screen Keyboard - Video Response.

9 months ago

Try to do a general reset of the device, just copy important files to your computer in advance, since when you reset the device, the data will be deleted, everything can be copied using the MyBackup Pro utility, it can be loaded from and you need a memory card on which backup copies of everything that you have will be made. you are on the gadget. When resetting, you need to remove the memory card. If resetting does not help, then do the firmware

Tamara 9 months ago

When you click OK, a virtual keyboard should appear.

Thanks. everything happened

Alexey 9 months ago

Did you manage to solve this problem, and if so, how?

Philipp 10 months ago

Thanks. Lelik, the simple act of unplugging the TV from the socket really saved us. The most reliable and proven option. I recommend to everyone!

Resetting the cache on this keyboard will not save the data - install another keyboard

Lyolik, thank you!)

Edward

Same problem, tell me how to solve it?

Thanks vikluchil iz razetki i ok

10 months ago

In general, the problem is not complicated, it is permissible to install any, for example this

Try resetting to factory settings.

Bogdan 10 months ago

Change your TV. You need to go to the store, not forgetting to take your tongue with you. and ask. ask. although in the store, it happens that such idiots work that sometimes they can’t even start the TV.

Nikita 10 months ago

Samsung language switching does not work - video answer.

Semyon 10 months ago

Are the batteries in the mouse remote normal?

Stepan 10 months ago

And what does she look like?

The solution to this problem was resolved by clearing the keyboard cache: - Configs Applications All - find your keyboard in the list - Go into it and select the item Erase data Clear cache or clear data (nothing will be lost and the keyboard will not disappear.

Natalya 10 months ago

Specify the Samsung model and Smart version. Was there a built-in Yandex browser?

Reset browser to factory settings

Polina 10 months ago

The TV went into Hotel mode on its own. You need to go to the service menu (technical) and set the option to Hotel mode 0 from the remote control. That's all. The root cause is a firmware failure due to network interference. Using the model number on the Internet, identify the chassis; using the chassis number, you will find the entrance to the service menu. There is no need to solder anything, it can be done from the remote control in minutes.

I found Samsung support service on the Internet. Everything was explained thoroughly. 8800-555-55-55. Everything is fixed.

11 months ago

Click on the “back” arrow and hold for a while until the tabs are closed and the browser is completely closed, and then open the browser.

Yuriy 11 months ago

Lelik suggested just unplugging the TV from the socket, and then turning it on again - it helped - I enjoyed it! Thank you Lelika!

11 months ago

Try the keyboard shortcut Ctrl+Space

11 months ago

Good afternoon. Reset configs to default

11 months ago

What to do if the keyboard does not change the language?! (Samsung) - video response.

Update the firmware

Thank you very much :)

Elena 1 year ago

Good afternoon. Try updating the software, or resetting the settings to default, or using a different browser.

Guys. clearing cache helped)

Is the keyboard regular or special for Samsung TV?

Unplug the TV and start it again.

1 year ago

On Android TV because. The keyboard does not change the language

1 year ago

Most likely this function is blocked. as an option "parental control".

1 year ago

Good afternoon. If the cursor does not function only in the Yandex browser, try to remove it and install it again, as a last resort - flashing it, but I would just use another browser, because... Yandex is not the best option.

Samsung hotline number: 8-800-502-0000 in Russia free of charge, they will always help

1 year ago

The remote control doesn't work either. There is no cursor

Thanks. huge, I already wanted to flash forkplayer again, unplugged it from the socket and everything works)

1 year ago

Try to start and then turn off the TV. Probably two or three times. I had the same problem and I solved it this way. There is no need to reset anything. This probably works like rebooting a computer.

Double check that your mouse is connected to USB. If it starts working, change the remote control.

Thank you, Lyolik!) otherwise I’ve already looked through all the configs

Yes, this is most likely a problem with all Samsung devices. turned it off, turned it on and it appeared.

Button on the remote control, with a picture of a keyboard

Oleg 1 year ago

Switch it on the TV.

Remove the "physical keyboard" bird in print add-ons

1 year ago

And they helped me a lot. Thanks.!

For Samsung I would advise you to buy a wireless remote control and keyboard

1 year ago

The TV fits a computer keyboard and mouse (wireless)

Just clear the data in the keyboard itself)

Lelik you are a genius.

Thank you very much. Helped

1 year ago

How simple everything is! Thanks.! I really wanted to take the TV to the store!

Olga, thank you for your advice. They paid 28 thousand in 20 minutes, just as you wrote. It’s a pity that I didn’t know about such funds before, I wouldn’t have had to go to work :)

1 year ago

There is a button on the remote that turns on the on-screen keyboard)

In the Web Browser there is a cursor sign in the upper right corner. You need to select it with the remote control and click on it. And your cursor will appear again

As a rule, those mice and keyboards that are certified for the Linux OS are suitable for smart TV - look for the icon of this operating system on the box, or double-check the operation right in the store if there are demo TVs of the same brand as yours. At least this is true for wireless keyboards and mice

Launching and disabling did not help me. Unplugging from the outlet saved the day!

Do you control it using the remote control? try the application on your Samsung phone remote or a wireless keyboard with a mouse) mb update the firmware)

A call to the Samsung hotline resolved the issue in 2 minutes) Go to settings - application manager - samsung keyboard - data clearing and everything started working!

1 year ago

In the menu you turn off the announcer and the cursor appears. Or hold down Volume, it should help.

1 year ago

Another thank you to Lelik!

Lelik, thank you!

Thank you very much. saved

Yandex browser does not support cursors, the easiest option is to install an alternative browser. And wait until Yandex deigns to release a new version of the browser for TV.

Popular brands of connection devices

To simplify doubts when choosing manufacturers of keyboards and mice to connect to our Smart TV, we will give a rating of the most popular digital devices that users consider the best option among numerous competitors.

In first place are rightfully devices from the TV manufacturers themselves. This eliminates compatibility issues, simplifies working with products of this particular brand, and also allows you to use functions that cannot be obtained using a regular keyboard. For example, Samsung offers an excellent model of the G-KBD1000 keyboard, and LG offers a Magic Remote, which functions as both a remote control and a mouse.
Logitech products are always popular, for example, the Wireless Touch K400 Plus keyboard with a built-in touchpad, which is recognized and works correctly with most modern Smart TVs.
Recently, Rapoo products have begun to occupy a noticeable part of the market, which, despite their good quality and rich functionality, is distinguished by an affordable price. As an example, we can cite the K2600 Touchpad model from this company.

Solved: Keyboard missing after Android 10 update - Samsung Community

@SamsungQue wrote:
@user5HClBV8PIZ Here are the steps to put your phone into safe mode.
Turn off your device.
Press and hold the Power .
When "Samsung" appears on the screen, release the Power button.
Immediately after releasing the Power key, press and hold the Volume Down key .
Continue holding the Volume Down key until the device reboots.
"Safe Mode" appears in the lower left corner of the screen.
Release the Volume Down when you see "Safe Mode".
Remove apps that are causing problems.
Disable Safe Mode
Press and hold the Power .
Tap Restart .
Click OK .
The device reboots in normal mode.

Just in case, switching to safe mode allowed me to solve the problem. The problem was that my third party keyboard (Google handwriting keyboard) did not work with the update. Going into Safe Mode allowed me to set the Samsung keyboard to default and that solved my problem. Hopefully my favorite keyboard will be fixed soon too.

Don't do a factory reset for this, it's probably not necessary.

View solution in original post

Possible connection problems

Solved: Samsung keyboard freezes – Samsung Community

I get the message "Samsung Keyboard is stopping."

The messages started immediately after installing the latest update today, 10/9/2019, on my Galaxy Tablet S3. Model number SM-T820.

One UI version 1.1

Android version 9

Kernel version 3.18.115-16530048

Assembly version PPR1.180610.011.T820XXU3CSH9

I didn't have any other keyboards at the time. Rebooting the tablet didn't fix the problem. Some internet searching led to a suggestion to "clear cache for an app". However, I can't find a way to "clear cache" for the Samsun Keyboard app.

Finally, I installed the Google keyboard "Gboard" and set it as default. This seems to have eliminated the constant error messages that pop up.

Just fyi, in case anyone else runs into this.

Solved: The remote has stopped working (except the power button) - Samsung Community

Thank you! This helped me. But I did it differently.

No. 1. First, I unplugged the power cord from the TV and waited 15 seconds before plugging it back in.

#2: Turn on the TV. (I turned on the TV with the remote control because the power button was the only working button on the remote)

#3. Hold the Back and Play/Pause buttons on the remote control to begin the pairing process. Keep the buttons pressed until the TV displays a message that it is connecting/pairing with the remote control.

Voila! Now it (can) work! =)

For me the pairing process did not work until I unplugged the power cable. I've tried several times before with no success.

Also, the remote control light (red) kept blinking as soon as I pressed any button after reinstalling the batteries.

All of this was fixed after following these steps.

And I didn’t lose all the settings on the TV.

Although I can’t promise that this won’t happen to you...

Good luck and buy the book!

View solution in original post

How to use a smartphone instead of a keyboard

To control via a smartphone, perform the following sequence of actions:

The SMART TV must be connected to the same Wi-Fi network as the phone;
a special application must be installed on both the TV and smartphone (for example TV Remote Control or Easy Universal TV Remote);

It is checked that UPnP must be activated (not disabled) on the router.
Check if Faierwoll is stopping traffic between these devices and the local network;
We configure pairing of devices via the Wi-Fi Direct function.

Some equipment manufacturers provide the ability to control your TV from your phone without installing third-party software, but the equipment must belong to the same brand, for example Samsung (Samsung TV and Samsung smartphone). Samsung has developed the Samsung SmartView program to control your TV. LG has developed the LG TV Remote application to control its devices. These programs are easy to pair and work with any device.

Unfortunately, a smartphone cannot replace a keyboard completely and efficiently. A smartphone for controlling a TV is a good substitute for a remote control.

Another way to control the TV with a smartphone is by using the IR port of the smartphone.

For example, smartphones can control any, even old TVs, using the Mi Remote application.

Question about ElectronicsAt Samsung

FAQ (1123)Characteristics asked 06/15/2018 23:31 06/23/2018 11:33
Hello, do you mean a browser-based keyboard? I understand that you have a smart TV. If this is not an external keyboard, then it should automatically appear on the TV at the moment when you need to type some text, if it does not appear, then try unplugging the TV from the socket and typing, try again. The external keyboard is connected via USB if it is wired or via Bluetooth technology if it is wireless. It all depends on what function it supports for you, good luck with your connection.

24.04.2019 19:11

What to do if the keyboard does not appear on the Samsung TV screen

18.02.2021 16:33

what to do if the keyboard does not appear on the TV screen

—>

Method 1. Soft reset the TV

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

A soft reset turns the TV off completely and resets it, rather than simply putting it into standby mode. This may help resolve problems with applications. There are two ways to soft reset your TV.

Press and hold the power button on the remote control until the TV turns off and on again. It will only take about 5 seconds.

Unplug the TV from the power outlet for 30 seconds and then plug it back in.

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Method 2: Check for software updates

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Software updates contain bug and security fixes for your device. Update your TV's software regularly to prevent bugs.

Step 1.

Press the Home button and go to Settings.

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Step 2.

Go to the "Support" section and select "Software Update".

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Step 3.

Click "Update Now" to start updating your TV's software.

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

This process removes outdated and unnecessary data that is causing problems, replacing it with up-to-date data.

Step 1.

Press the Home button and go to Applications.

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Step 2.

Go to "Settings".

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Step 3.

Go to the application and select "Uninstall".

Setting > Style > Use Box: on —> Setting > Style > Use Box: on —>

Note.

If the Uninstall option is greyed out, it means the app is recommended. Instead, select Reinstall.

Setting > Style > Use Box: off —>

Step 4.

Press the return button on your remote control and press the search icon.

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Step 5.

Enter the name of the application and install it.

Setting > Style > Use Box: on —> Setting > Style > Use Box: on —>

Note.

Before deleting or reinstalling an app, make sure you have your login information. Doing these steps will sign you out of the apps and then you'll need to sign in again.

Setting > Style > Use Box: off —>

Resetting the Smart Hub will quit all apps used on your smart TV, not just the one app you want to fix. So before you proceed with the reset, make sure you have up-to-date login information for all your accounts.

Models after 2021:
Settings > Support > Service > Self-diagnosis > Reset Smart Hub
Models up to 2021:
Settings > Support > Self-diagnostics > Reset Smart Hub.

Setting > Style > Use Box: on —> Setting > Style > Use Box: on —>

Note.