Why is there no program guide for tricolor? Tricolor TV does not show: a quick solution to the problem

TV Guide: This is a digital TV program for Tricolor TV, data that is downloaded in real time via satellite. Therefore, sometimes it may take up to ten minutes to download data. Possible error “no transmission data”

, or
“there is no program guide on this channel or has not yet been downloaded
. All this can lead to malfunctions of the receiver.

First you need to understand the reasons why the TV guide does not work:

Incorrectly set time on the receiver itself;
An equipment malfunction has occurred;
Outdated firmware or broken receiver;

Of course, there is no way to leave the equipment in this condition, so you need to look for a solution. The simplest solution to the issue is to contact the specialist who installed your equipment. In addition, you can try to contact Tricolor TV specialists by calling the hotline.

How to fix the TV guide on Tricolor TV

Set the correct time on the receiver. To do this, press “menu” on the receiver’s remote control, then find the “date and time” section. Set the exact date and time;
Reset settings to factory defaults. Instructions: ;
Try updating the receiver; an update with new settings may have been released;
Reboot the receiver. To do this, you need to do the following: turn it off. Then unplug its cord from the outlet for a few minutes. Turn on the receiver. Errors will be reset.

Don't expect the TV Guide error to resolve itself. If you really need this function, then follow all the steps in our instructions and the TV guide will start working for each channel. After all, many subscribers face this problem.

1. The TV guide does not load on all channels

Information about the program guide is transmitted directly by the broadcaster itself along with the signal of the channel itself, so when you open the TV Guide interface, it may take some time for the receiver to load information from the signal stream.

The program loading time can take up to several minutes. A similar situation can occur when opening a full program guide on only one channel. You need to restart the receiver, turn on a channel that does not display the TV Guide, and do not switch to other channels for 4-5 minutes.

2. The TV guide is time-shifted on all channels

Model of your receiving equipment: GS 8305, GS 8306, GS 6301, GS 8307, GS 8308

You need to check that the time offset is set correctly in the receiver system settings. To do this, press the “MENU”\“MENU” button on the receiver’s remote control, select “Settings”, then “Time Settings” and set the time corresponding to your region.

Model of your receiving equipment: U510, U210, B210, GS E501/GS C591, GS E502, GS C5911, GS B212, GS B211

You need to check that the time offset is set correctly in the receiver system settings. To do this, press the “MENU”\“MENU” button on the receiver’s remote control, select “Settings”, then “Date\Time” and set the time corresponding to your region.

Model of your receiving equipment: DRE 4000, DRE 5000, GS 7300, DRS 5001, DRS 5003, DRE 4500, DRE 5500, GS 7101S

You need to check that the time offset is set correctly in the receiver system settings. To do this, press the “MENU”\“MENU” button on the receiver’s remote control, select “Timer”, then “Time Settings” and set the time corresponding to your region.

Model of your receiving equipment: GS 8300, GS 8300N, GS 8300M, GS 8304

Model of your receiving equipment: GS 8302, HD 9303, HD 9305

Other model of receiving equipment

You need to check that the time offset is set correctly in the corresponding settings item of your receiver. You can find out the name of the item in the user manual for your receiver.

3. The TV guide is time-shifted on some channels

TricolorTV, like many companies that broadcast TV channels to users, uses a complex system of equipment and communications with satellites. Sometimes problems arise in it, due to which the receiver may lose the signal, and the user may lose the ability to watch television for some time. Read on to find out what to do and how to return the broadcast yourself. _______________________________________________________________________________________

One of the most common causes of failures is hardware problems. Some software update comes out, or the dish is accidentally moved - and that’s it, the configured list of TV channels fails, gets lost, or even becomes completely unavailable.

The list of reasons for such failures also includes:

Bad weather preventing the equipment from receiving a good signal.
Incorrect location of the dish, obstacles in the path of the signal.
A software update that has gone wrong.
Late payment by the subscriber.
Connecting new channel packages.
Failure to transmit the correct frequencies for broadcast.
Failures within the equipment itself.

These are just some of the reasons. In practice, viewing can be difficult due to any, even the smallest, problem. Fortunately, this can be fixed without the help of specialists.

What is important to know

Literally, the term Smart means “intelligent.” It is expected that such a TV should provide more features than a regular digital TV model. In most cases, such devices provide Internet access and support for a large number of multimedia formats.

There are also smart receivers, but Smart TV on a TV and a set-top box are different topics. If the TV is a full-fledged device, then the receiver only improves its capabilities and opens access to the “smart” option on older models.

Today, smart TVs are produced by many developers, and in addition to it they offer a large set of applications and services. For this reason, the capabilities of devices supporting Smart-TV from different manufacturers differ.

Features and Specifications

Like regular TVs, Samsung models with advanced capabilities provide the user with modern and high-quality television.

Among the mandatory criteria for these devices:

support and playback of video content of all formats (mpeg-4, acc, m3u, avi, etc.);
high pixel screen resolution (from 1080p);
the presence of ports for high-bandwidth cables.

With the help of a smart TV, the user can enjoy high-definition digital TV with the same comfort as when using a computer or digital set-top box.

Each model provides a separate set of capabilities, which the user can expand at any time by downloading new widgets from the Samsung Apps developer service.

Self-configuration

If the channels suddenly go wrong, and on your part all the terms of the contract with TricolorTV are met (no debts), the problem can be solved by reconfiguring the equipment yourself.

To start:

Make sure that the antenna is installed correctly and that nothing interferes with it - there is no dirt, snow, etc. stuck to it. The antenna has not been rotated or damaged, and all cables from it to the receiver are in working order without breaks or frays.
Open the info banner (f1 or i button) to check the signal level your equipment is receiving. The value should be above 70 percent.
If the value is lower, try to slowly rotate the antenna until the info banner displays the desired reception level.
After this, you can try to reboot the receiver in the standard way - turn it off, wait 10-20 seconds, and then turn it on. Channel recalculation should occur automatically.

If the signal is still more than 70 percent, make sure that nothing is interfering with the antenna, after which you can try to run automatic channel tuning:

Open the menu of your TV, go to “Settings”.
Select “TV Channels” - “Automatic Mode”.
Wait until the channel “recalculation” procedure is completed.

If after this your channels are still unavailable and errors occur, you need to reset the receiver to factory settings:

Go to "Menu".
Select “Settings” or “About the receiver” (may vary depending on the receiver model).
Select Factory Reset and confirm the reset.

Confirmation of the reset can occur either through the f1 or i button, after which you can press “Yes,” or simply by pressing “Yes” after the question “Are you sure?” The method depends on what model of receiver you have. Detailed instructions for each model can be found at the link: https://www.tricolor.tv/help/technical-issues/vosstanovlenie-spiska-kanalov/.

If the channels are lost due to the fact that your software is not updated, it is recommended to carry out this procedure via a connection to a satellite or the Internet.

Important

! When setting up, some receivers force users to authorize the antenna again - they will have to select the region, antenna settings, provider name, etc.

At the end of any of the methods, you should wait until the receiver finishes searching for channels and save them.

Pause and rewind the current program

You can temporarily stop broadcasting the current program (pause) by pressing the “play, pause” button while you are watching it. A timeline will appear that displays the viewing status, with a broadcast control slider. The TV program will stop and remain inactive until the set-top box goes into standby mode or is disconnected from the power supply.

You can resume watching by pressing the “play, pause” button again or simply “OK”.

To rewind the current TV program to the desired moment, use the navigation buttons (right, left) and use them to go to the time line, which displays the viewing status. Then move the slider to the desired location.

To watch live TV, click the Exit button.

If it still doesn't work

If you tried resetting to factory settings, and the channels are still not displayed, it is recommended to contact TricolorTV technicians. There are times when the user is simply unable to determine why the signal is lost or the settings are lost - this could be either a problem with the satellite itself on the Tricolor side, or a technical breakdown of the smart cards and the receiver itself. Outdated equipment fails more often than new equipment, so it is recommended to replace only partially supported receivers with new ones every couple of years - the TricolorTV company allows you to do this with small additional payments.

Also, the channels get lost when the software update is not completed - the system can “short-circuit”, and only a qualified specialist can help deal with this if the system reset did not give the desired result.

TricolorTV specialists provide support to their subscribers through the following channels:

The company’s hotline is available via the Internet in the “Support” section.
A written request or request to call a specialist – through the official website.
Call via Skype.
Online chat on the company's official website.

It is recommended that you first read the instructions for TricolorTV and the receiver before contacting a technician - perhaps it describes a unique way to fix the problem that you can apply yourself.

The article describes ways to solve problems associated with the lack of display of basic Tricolor channels.

The Tricolor company provides its customers with the opportunity to watch free TV channels if they have the appropriate equipment. They are called basic. The package contains 20 general purpose television channels, radio stations, information channels and a channel broadcasting in a teleshop format.

TV channel	Radio	Info	Teleshop
First channel	Vesti FM	INFO channel	Shop 24
Russia 1	Lighthouse	Promo TV
Match	Radio Russia	TV TV
Russia Culture	TV instructor
NTV
Channel 5
Russia 24
Carousel
TVC
RenTV
STS
Home
TNT
WORLD
Friday
Star
MUZ TV
OTR
TV3
SAVED

Broadcasting of free general purpose channels is approved at the legislative level. But sometimes the list may change.

It is worth considering that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.

Teleshopping allows Tricolor subscribers to make purchases without leaving home.

Receivers supporting the service

Receivers-servers of the following models: GS B521, GS B521H, GS B521HL, GS E521L, GS B531M, GS B531N, GS B532M, GS B533M, GS B534M, GS B5310, GS B5311. If you have a GS A230 receiver, you can watch TV channels exclusively via the Internet.

Receiver-client GS C592 - it must be connected to the receiver-server.

If you have GS C591 and GS C5911 client receivers, Tricolor Online TV is available only on the server receiver.

Receivers that allow you to watch TV channels on one TV (single-tuner) models GS B520 and GS B522.

If you have outdated equipment models that only support MPEG-2 and MPEG-4 formats, you cannot use the service.

Reasons why basic channels are not shown

Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. An error is possible in different cases - bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:

No power supply or incorrect completion of automatic settings;
Reset recent settings;
Incorrect installation of the smart card;
Unconfirmed data;
The software update did not occur;
There is no fee for the package provided;
Broken cable from the dish to the receiver;
Preventative work.

Don't panic when a problem occurs. It can be resolved in a short time if you approach the solution correctly. But sometimes the reason for the lack of signal may be due to other factors.

For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.

Ways to solve the problem

The solution to the problem of the lack of television broadcasting of free channels is to check that the cable is connected correctly. If everything is connected correctly, then other steps should be performed.

Checking the correct operation of the equipment

To check the functioning of the equipment, you must perform a reboot. Execution scheme:

After restarting, the equipment returns to normal operation. If this does not happen, then you need to click on show the information channel (should be shown regularly). If there is no TV broadcast on the info channel, you can judge that the setup functions have failed. You should proceed to the step of resetting the settings to factory settings (installed by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting configuration functions:

It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. That's why they are located after channel 100.

If the above steps do not help, it is necessary to check the cable run from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or orientation violation is detected, adjust the dish and search for TV channels again.

Software Update

In order to improve display and protect against unauthorized access, the provider recommends regular software updates. If this operation is not carried out on time, the broadcast of TV channels may be stopped. The software update should be carried out when a new version of the system software is released, so that further channels can be shown.

Do not turn off the power while updating the software.

To update, use the “Updates” item in the receiver menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and loss of broadcasting.

Smart card reading error

If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, or a breakdown of the receiver.

Read more about the problem with the smart card

— .

After checking that the card was inserted correctly, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or rule out malfunctions in the receiver.

Data not confirmed

Confirmation of data is required if the user has not done so previously. To confirm them, the subscriber can use the services of a personal account on the Tricolor website or make a call to technical support, where the operator can confirm the ID number and contact information.

Basic channels do not work, information channels work

If the information channel shows, then the problem of the lack of TV showing of basic channels arises due to non-confirmation of the subscriber data or the invisibility of the smart card. Data confirmation was described above. The visibility of the card is due to its correct installation in a working card reader. Information on solving the problem that appears due to the inability to read the card was indicated above.

Change in price for the basic package

The company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company’s services for a long time. The information channel warns about changes in tariff policy, so the subscriber must deposit the required amount into the account on time.

Tricolor trick (basic channels do not work due to the fault of the provider)

The Tricolor company offers subscribers to pay for the package provided in installments. If this payment method is chosen, the combined amounts are paid before a certain date. If there is insufficient funds in the subscriber's account, the company does not guarantee the television broadcast of basic channels.

Also, if the contract is unilaterally terminated, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of broadcasting free channels.

If all methods have been tried and the problem is not solved, then you should contact support. The operator will explain what to do in such a situation.

Despite all the positive aspects of satellite television, Tricolor TV subscribers are often faced with the fact that all or some of the channels are not shown. When faced with malfunctions in satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.

This problem can be solved by identifying the cause.

On all channels except information

First you need to clarify the activity of your subscription. This can be done in the following ways: in the TV receiver menu, on the official website (section “Payment”) or in your personal account.
If the subscription is active and the problem is not resolved, then you will need to update your activation keys. A request to resend the keys can be made in your personal account. After this, the receiver must be rebooted and left on one of the channels that is not accessible. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or conditional access card is not installed correctly in the receiver. To check this option, in the case of a smart card, you need to take it out, reinstall it and restart the power supply. A power reset is sufficient for the access card.
If the ID does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact customer service.

Only on some

In this case, you will need to run an auto search. New channels must be saved.
As a result of the update, the problematic TV channels completely disappeared from the list, which means they stopped broadcasting, i.e. There have been changes in the composition of paid packages. It will be necessary to clarify the new composition.
There may be this option: TV channels without access remained on the new list, but the problem was not solved. You need to unplug the receiver and turn it on again.
If the channels still do not work, you need to reset the settings to factory settings: in the equipment menu, select the “Factory settings” item and click “Ok”. After this, you need to reboot the receiver and configure it again according to the instructions.
If after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.

Thank you for your feedback!

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CloseFrom February 09 to February 11, 2021, from 02:00 to 04:00 (Moscow time), broadcasting of satellite channels will be suspended. For private clientsMoscow and Moscow region Pay Tricolor Call Online Consult with a specialist in chat In English-> Select site © NJSC "National" satellite company", St. Petersburg, 197022, PO Box 170

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TV Guide allows you to view the TV schedule on your TV. A useful option may fail and not work. To solve this problem, you first need to find out the reasons for its occurrence.

Inscription on the screen “No signal”

Such an inscription may indicate a loss of the broadcast signal. The reasons for this are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

If power is less than 70%, consider eliminating the following options.
Stable broadcasting may be hampered by interference in the area (trees, tall buildings). Relocating the antenna will solve the problem.
The cause of the low level may be incorrect antenna settings or cable damage. You can fix these problems yourself or call a specialist.
The reason for the missing image may be technical problems on the part of the service provider.
If the broadcast quality is more than 70%, then a series of sequential actions must be carried out (with a transition to the next step if the previous one fails).
Reboot the receiver's power.
Reset settings to factory defaults.

How to watch TV shows from the beginning?

To quickly view the current TV program from the beginning, press the red button on the remote control. The information panel will open.

By clicking the down arrow button, you will find yourself on the TV program feed.

Select the current TV program - you can recognize this by the rounded arrow icon shown on it. To view from the beginning, use the “OK” button on the remote control. To remove the information panel, click the Exit button. If you want to watch the current TV program in real time, just press the “Exit” button on the remote control.