Ivi error code 4500 on ivi – movies won’t start

We'll tell you why IVI doesn't work on your TV...

In order to troubleshoot problems with the ivy application, you must perform the following steps with SmartHab:

1. Go to Menu > Smart Functions (SmartHub) > Reset SmartHab. If your TV doesn't work, this solution will most likely be effective.
2. In the window that opens, you must enter your PIN code. If it has not been specially changed it is 0000.
3. After deleting SmartHab settings, the message “Reset all settings” should appear on the screen. This operation may take several minutes.
4. Go to Menu> System> Time> Clock> Set the clock. We check and set the correct time, time zone and date. We continue to solve the question of why the iwi TV does not work.
5. We enter SMART TV - select the ivy application and launch it.

I don't have ivy on my TV

On some TV models, the ivy application may not be in the main menu. In the latter case, you need to install the ivy application yourself and run it.

For Samsung TVs

Open the Samsung Apps window, go to the Video section, find the ivy application and launch it. On TVs older than 2011, in particular on LG models, the ivy application may not work correctly, for example, it may freeze when watching a video or simply turn off.

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As a rule, this problem cannot be eliminated due to the technical features of the TV. In some cases, reinstalling the firmware can help in cases where IVI refuses to start, but not always.

Conclusion

If Ivi does not work on the TV, you can try to revive the application using the Mir Access instructions, sometimes a simple reset of the console is enough...

The main feature of Smart TV is installing applications. They can be of a completely different nature - games, online cinemas, social networks, etc. One of the categories that perfectly expands the functionality of a Smart TV is online cinemas. This widget is a catalog of films, TV series, cartoons, TV shows and the like. Using these applications, you can watch not only your cable TV channels, but also choose the content you want to watch, which is a very convenient and modern feature.

One of the most popular online cinemas is IVI. This service was not specifically designed for Smart TV; at the beginning it appeared as a website and was available for personal computers, tablets, etc. When Smart TV appeared, the developers of this service made a widget, and now it is available for smart TVs.

Paid and free access

The catalog contains a large number of films of different genres and television series. Some of them do not require any investment, while others must be purchased exclusively by “subscription”, which implies a monthly investment. In order for the subscription to be activated, the user must create an account on the ivi.ru website, point to , which automatically implies charging money in a way convenient for him, for example, through electronic money or a bank card.

The subscription amount is indicated at 190 rubles. After subscribing, you have access to many movies and TV series, and all unwanted advertising disappears. But, unfortunately, the most popular films will still remain unavailable, including those that were released recently. In this case, each film is opened separately, each film costs from 50 to 100 rubles. You can watch the film not even in one sitting, but “stretch” the viewing over several days. But, if the user wants to watch this movie again, he will have to pay for the viewing again.

Services and tariffs

Free films and programs on the portal are presented in huge quantities; you can watch them with a resolution of 720p. The only condition for receiving such content is not to watch short commercials too often.

Subscription ivi.ru

To enjoy high-definition videos with surround sound, save movies on mobile devices (for offline viewing), connect 5 different devices to one account at once and not be distracted by advertising, you need to sign up for a paid subscription. One month of services costs 399 rubles, but paying immediately for a quarter, six months or a whole year is much more profitable - a subscription will cost 333, 299 or 249 rubles per month, respectively.

You can pay for the service in several ways: via WebMoney, Kivi, or with a bank card (it can be linked to your account). If your payment information changes, you can always unlink your card and choose a different method. In this case, the already paid subscription will be retained.

Paid movies

You will have to pay for some content, for example, some new releases and cult films, even if you have a subscription. The cost varies from 99 to 400 rubles, depending on the popularity, quality and release date of a particular video. After payment, access to the film is available to the user for 1-2 days. During this time, the video can be reviewed or watched in parts, which is especially convenient if the film is long. You will have to pay again later.

Promo codes and special offers

The “ivi.ru” service distributes promotional codes on the Internet with a limited validity period, with which you can get a discount or a period of free use.

The service in question also provides gift certificates. This is relevant for those who want to please a lover of movies or TV series that are not included in the free range. You can purchase such a certificate by entering the number in a special section of your personal account.

Relevance for children

In addition to a huge variety of content for adults, the program allows you to watch domestic and foreign entertainment programs for children, as well as cartoons, animated series and full-length animated films in good quality. At the same time, parents do not have to worry that their child will stumble upon content or advertising intended for an adult audience. The application interface is so simple that even a preschooler can understand it intuitively.

Reasons why video may be slow

Let's look at the main reasons why 4K video most likely slows down:

• Slow Internet speed from your ISP Bad source of video content Your outdated Wi-Fi router

Slow Internet speed from ISP

It is very advisable to have a tariff plan with a speed of 50 Mbit/s , and if your TV is connected to the Internet via a Wi-Fi router, then 100 Mbit/s , because all routers, without exception, reduce the original speed. At Rostelecom, the difference in the cost of tariffs of 50 and 100 Mbit/s is only 150 rubles . Perhaps changing your data plan to a faster one is the most effective step you can take towards watching 4K movies without lag.

If it is not possible to use such a tariff plan and movies via online are slow, then your options are as follows:

• watch in a quality in which the video does not slow down use the combination “PC - Torrents - flash drive - TV” set up a DLNA server on your computer or router

If you already have a speed of 100 Mbit/s, but the video is slow, then read on.

Bad source with video content

It is quite possible that some servers are simply not able to serve 4K quality video while maintaining the upload speed of your provider. For example, one of the 4K movies located on server A will play smoothly, and another movie located on server B will load every 5 seconds.

It's quite easy to check whether this is the problem. You can try playing a 4K video through the YouTube app on your TV. If the video plays perfectly, but the 4K movie in ForkPlayer is slow, then this is a problem on the part of the resource that distributes the movie. Look for the same movie in another playlist, cinema hall or in a lower resolution (FullHD).

• How to set up a DLNA server on Windows, connecting the TV to your home network

If you don’t need such “dancing with a tambourine”, you can sign up for a paid subscription in one of the online cinemas: ivi, okko, megogo, Amediateka, Netflix, etc. In this case, there should be fewer problems on the server side. Although, judging by the comments of users on their websites, they also have problems.

Your outdated Wi-Fi router

I repeat once again - any Wi-Fi router cuts the initial Internet speed provided by the provider. We won’t go into details about why this happens, we’ll just accept it as a fact.

If your TV is connected to the Internet not via a LAN cable, but via a Wi-Fi router, then this may be the reason. First, let's check the Internet speed on the TV.

In the browser of your Smart TV you need to go to the address: speedtest.net.ru and measure the speed. If the speed is above 50 Mbit/s, then everything is ok. If not, try connecting the TV directly via a LAN cable; the speed should be a little higher. We try to play 4K video via a LAN cable, if it goes smoothly, then the problem is in the router.

Personally, I can’t stand wires and cables in any form, so I’m willing to put up with reduced speed when using a Wi-Fi router. But unfortunately, my router was unable to match the speed provided by the provider and play 4K content without lags. The solution for me was to buy a Wi-Fi router that supports an additional 5GHz , while the old router only supported 2.4GHz.

At the same time, the advantage and disadvantage of these routers is that the 5GHz signal fades quickly, which means there is less interference, higher speed, but a much smaller coverage area. Therefore, if you buy a Wi-Fi router that supports the 5GHz frequency, install it in the same room as your Smart TV.

Internet and its connection to the device

Indeed, many Smart TV owners claim that they had problems watching videos due to an incorrect Internet connection to the TV.

The simplest and most understandable option for connecting to a local network is through a router. Everything is simple here. You need to enter the menu, select a connection via Wi-Fi and enter your username and password. The device connects instantly. If you encounter difficulties connecting and a window appears on the screen: “I can’t get network settings,” then it is advisable to update the router firmware.

Problems may also occur when connecting the network cable. In this case, everything will depend on the provider and the protocol it uses. Most providers today provide dynamic IP, but if the protocol is PPPoE, PPtP, L2TP, then you need to enter a username and password to connect the device to the network. You can only find out such data from the provider’s manager when calling at home or through a phone call. Simply by connecting the cable, the Internet will not appear.

Children's application IVI

The application presents a huge number of cartoons, animated series and programs in excellent quality, where advertisements intended for adults do not pop up.

Playback of cartoons is not interrupted at the most interesting places; parents just need to turn on a cartoon or children's program, and then a playlist will be automatically created based on requests. The child will be able to turn on cartoons independently, and he will not have any problems, because the interface is designed quite clearly and colorfully.

How to make money as an ivi beta tester

The application makes it possible not only to pay, but also to receive money. To do this, you need to apply for the position of beta tester. The person will continue to use the movie service, but will still perform some actions:

• identify shortcomings in his work;
• update on time;
• observe deficiencies and send a report;
• receive new instructions and carry them out;
• inform about playback failures and content availability;
• suggest improvements;
• explain why it is inconvenient to use certain functionality.

For this, the tester receives 500 rubles every month plus one-time rewards for certain tests. At the same time, the tester is allowed a lot. He can use the application in normal mode to monitor for failures, or try to break, hack and simply misbehave. This will help identify weaknesses and eliminate them in a timely manner.

Software failure

Users accustomed to the fast interface of smartphones and tablet PCs find it difficult to adapt to the “thoughtful” menu of Smart TV. Because of their slowness, consumers often simply ignore 50% of the software's potential and are content only with traditional options, such as watching a movie from a flash drive and connecting TV to a computer. But not all performance problems can be explained by the specifics of the software shell - sometimes its speed drops due to internal software errors. In this case, the TV freezing will most likely be accompanied by pop-up windows signaling conflicts in programs.

• When movies slow down, you need to take a closer look at the screen - perhaps the system will display a message about a software failure. Returning to default settings will not only help get rid of application errors, but will also have a positive effect on the overall performance of the device.
• Updating the system to the latest stable version works in a similar way.
• If no manipulations have any effect, you need to enter the service menu and look for the cause of the malfunction there. Remember that only a specialist can do this quickly and accurately.

Turning on Smart TV

All smart TVs have two basic operating modes:

• Regular television. You watch TV channels from a TV tuner or antenna. TV channel programs cannot be rewinded or watched in recordings. In essence, this is the mode of a TV that everyone is familiar with. It starts as soon as you turn on the device;
• Smart TV mode. This mode allows you to combine the functions of a standard TV, the Internet and interactive communication.

To switch to Smart TV, take the remote control and press the corresponding key on it.

Depending on the TV model, the location of the keys may differ.

On Samsung devices, the button to go to Smart TV looks like this:

Fig. 2 – Samsung remotes

Philips remote controls have a special “Smart TV” button:

Fig. 3 – Remote controls from Philips

On remote controls for LG TVs, you need to press the “Menu” button to display the smart TV functionality window.

Fig. 4 – LG remote control

If you are using a TV from another manufacturer, we recommend reading the instructions that came with the device. It describes how to correctly enter the smart television mode.

Smart TV mode looks like an interactive menu that displays preinstalled programs, file manager icons, browser icons, and settings.

To control the menu, use the navigation keys on the remote control (up-down and right-left).

Fig.5 – Example of Smart TV menu

How to get started with the IVI app

To start using this application, the user needs to go to the TV menu, select Smart Hub, go to the Samsung Apps store, where applications are presented, and select such an application in the “Video” section. Once the application is downloaded to the TV, there is no need to configure it further. The user just needs to turn on the application and have a good time in the company of a catalog with a huge number of licensed films that can be watched completely free of charge, without registering. Before watching a movie, the user has the opportunity to view the description and rating, which is compiled through the views of other users.

Even a child will have no problems finding a children's show or cartoon.

How to disable IVI subscription on your phone

As mentioned earlier, IVI has its own specialized and adapted phone application for iOS and Android. A user who has subscribed can cancel it via a smartphone in a few clicks on different operating systems.

How to disable IVI subscription on Android phone

In order to disable the subscription to IVI, the user must use the Play Market utility, where the application was previously downloaded. If a person does not cancel his subscription, then his funds will be debited every month. You can cancel your subscription through the Play Market, because it was renewed through this service, the card was linked through it, that is, all funds will be debited through this service.

If the user does not want all funds on his card to be debited in the future, he can cancel the automatic subscription:

1. First, you need to go to the Play Market on your device. You need to find the Play Market icon on your device and click on it;
2. Go to the start screen and click on the three bars in the upper left corner, which will open a special menu;
3. In this menu we look for an item called “My Applications”. Let's go into it;
4. At this point, all programs available on the phone will be available. Scroll through the sections and find “Subscriptions”;
5. If the user has an active link to the IVI, then this section will contain the corresponding service. Tap on it and move on;
6. Under the “Delete” button we find “Cancel”. We tap on it;
7. We agree to the terms and conditions that the subscription cancellation service provides us with;
8. After this, you can go to the application and see that the user now needs to renew the subscription again.

How to disable IVI subscription on iPhone

On an Apple device, you also need to cancel automatic debiting. This can be done either through your personal account or through your phone settings, since all services are linked to the Apple ID. In order to disable a subscription on an iPhone, you should:

1. Go to the phone system settings and find an item called “iTunes store, App Store”. Tap and move on;
2. After that, click on your Apple ID, which is located at the very top of the panel;
3. Now you should click on “View Apple ID”;
4. Account management will open, where we find the “Manage” button;
5. If the user performs the correct actions, subscriptions that are linked to the account will be deleted;
6. Click on the IVI subscription and turn the “Auto-renewal” toggle switch to inactive.

Thus, the user can quite simply and easily cancel the automatic renewal of the subscription directly through the settings of his iPhone.

What to do if your LG smart TV is slow?

When loading, standard methods for solving the problem are used. We talk about this in more detail below.

Reboot

A reboot will allow you to update the information on the TV and set-top box, especially if the connection was interrupted suddenly - negative weather conditions, repair work on the channel, etc.

Internet and its connection

If the TV is connected to the network, then the lack of signal may be due to Internet problems. Make sure that the necessary cables are tightly connected and that the services have been paid for. If “No Signal” appears on the screen, reboot the router, wait a while and try again.

Software Update

If after turning on the TV the indicator works, but the device does not respond to the remote control (with new batteries and without mechanical damage), then the firmware is most likely outdated. If the device is connected to the network, then fix the problem by opening the settings. Smart TV uses Webos, an embedded open OS running on the Linux kernel.

If there is no connection to the network, then go to the manufacturer’s website and make sure that there is new firmware. When it appears, follow these steps:

• download the firmware to your PC (laptop);
• transfer the file to a flash drive;
• connect to TV;
• update the software;

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Further, for convenient use of the capabilities of Smart TV Samsung, Philips, Sony, it is recommended to download Forkplayer - an application for quickly searching for films, programs and TV series.

Device Settings

If the device constantly slows down, then the problem can be solved by troubleshooting the TV receiver settings.

Problems often occur when children connect the TV incorrectly or use it carelessly. Use one of the suggested options:

• factory reset;
• Unplug the plug from the socket, wait a while and plug it in again.

The choice of method depends on the extent of the problem. If after a reboot the TV settings do not become correct, then you can watch programs freely only after Reset and reconnecting the channels.

Internet and its connection to the device

Many users wonder why Smart TV is slow over Wi-Fi. The answer lies in the fact that perhaps the Network was not connected to the TV correctly.

• Wireless via Wi-Fi router. You need to open the “Menu”, where you select the “Wireless” connection option and write down the Wi-Fi password and login in the fields that appear on the screen. After these steps, the TV instantly connects to the network. If during the setup process a message appears on the screen that the device cannot connect to the network, it is recommended to update the router firmware.
• Wired using cable. When choosing this method, difficulties may also arise. The protocols used by the Internet provider play an important role here. It is more beneficial for the consumer to use dynamic IP by the provider, since you only need to connect the cable to the TV and in most cases the Internet will work automatically. But today, Internet service providers use the PPPoE, PPtP, L2TP protocols, which requires the user to enter a password and login to set up the Internet on TV.

Note! Users believe that connecting via a Wi-Fi router is much simpler and clearer than a wired connection.

Cons of the IVI app

Like any application, IVI, in addition to its advantages, also has disadvantages:

• Quite often, users of the IVI application have such a problem when it simply crashes. Very often this happens when an advertising video starts;
• rewinding in the application does not work very well. If the user wants to rewind a movie or video, the rewind step does not go by a few seconds, as on other services, but by 10-15 minutes. That is, the user views moments that have already been viewed;
• a large number of films and TV series that the user would like to watch are presented only in paid form, and one does not always want to pay, so users have to watch films on other services.

How to disable your KinoPoisk, Amediateka subscription - 5 ways

Today we will tell you how to disable a KinoPoisk subscription issued through Yandex or the KinoPoisk website itself. The KinoPoisk portal has long been one of the first sites in the Russian segment of the Internet dedicated to the film industry, new films and TV series. Information about released and upcoming films, reviews, reviews from real people and ratings.

Initially it was an information portal, but since 2021 the site allows you to view new movies by purchasing a paid subscription.

The most popular formats on the site are the standard KinoPoisk subscription and the extended KinoPoisk + Amediaieka subscription. You can connect them on the site itself or through subscriptions in Yandex.

Types of subscriptions and purchasing options

Today there are two main types of subscriptions: “Standard KinoPoisk subscription” and “KinoPoisk + Amediateka subscription”. In the first case, you get access to 5,000 movies on the platform and get Yandek.Plus included. In the version with Amediateka there are also more than 5,000 films and TV series, plus exclusives from Amediateka. Most of all new foreign films and TV series are released there.

Lifehack – Amediateka provides FREE 7 days when you sign up for your first subscription in the mobile application. In 7 days you can watch a bunch of new products or a couple of TV series. The main thing is to cancel the renewal after viewing.

What's the catch? To gain access to the sites, you must enter payment card information. The subscription itself can be provided FREE of charge for a period from a week to several months according to promotions. But for its renewal, money 269 and 649 will be withdrawn, depending on the package.

Subscription options on KinoPoisk

The subscription itself can be subscribed in three ways:

1. On Yandekm.Plus or in your Yandex personal account on the subscription management page.
2. On the KinoPoisk website in the subscription section.
3. On the Amediateka portal.

Ways to disable your subscription

If funds have already been debited for the month, you will not be able to get the money back. But you can prevent subsequent withdrawals from your card by canceling your subscription and turning off auto-renewal, which we will discuss below. The main thing is to cancel your subscription using the same method in which you activated it.

Important - do not delete your account, first cancel your subscription; if you delete your account, your payment information will remain on the site and funds will continue to be debited

Disable subscription to Yandex.Passport

If you activated the package using Yandex.Passport or Yandex Plus, follow this path:

1. Go to the Yandex.Passports section and scroll the page to the “KinoPoisk” section.
2. Click on the blue Manage button.
   Click the Manage button
3. In the next window, select “Cancel subscription”.

Disable subscription to KinoPoisk

Here the steps are similar, only you need to disable the renewal on the official website hd.kinopoisk.ru:

• Log in to the system using your username and password.
• Scroll down the page to the subscriptions section.
• Click the “Cancel” button to stop debiting funds.

If the subscription was activated through a promotion or purchased on Amediatek, go to the website. Enter your login and password for the site and go to your personal account.

• Further in the menu at the top there are sections “Tariffs and Payments”, go to “Payments”.
• This section will contain information about linked cards.
• At the top right, uncheck the Autopayment item to prevent write-offs.
  Uncheck the Autopayment box

How to disable a subscription on a mobile phone

Many users sign up for free packages using their mobile phone. All modern services allow you to subscribe via Android devices and iPhones. Accordingly, you need to look for them in the sections:

• For Android phones - open the Play Store.
• Click the menu icon and open the “Subscriptions” item.
  Subscriptions section in the Play Store
• Disable all unnecessary ones. In our case, “KinoPoisk”.

For iPhone owners, the instructions are similar:

• Go to your smartphone’s settings and open “iTunes Store and App Store”.
• Here we find the “Subscriptions” item and go to the section.
  Go to the Subscriptions section in the iTunes Store and App Store
• Select the desired option and click “Cancel subscription”.

In a similar way, you can cancel the renewal of all paid services that you activated from your smartphone. At the same time, look to see if you have activated bonuses in games or on other sites.

In previous articles, we looked in detail at How to disable Boom subscription in VK and unsubscribe from Yandex.Music.

Conclusion

In today's article we looked at how to disable a Yandex KinoPoisk subscription and cancel automatic renewal to prevent subsequent charges. Remember that deleting the account itself will not cancel subsequent debits. First, turn off autopayments and cancel all subscriptions; after that, if you don’t plan to use your account, you can delete it.

Change DNS

If these instructions did not help, then move on to the next option for resolving the situation - changing the DNS. To do this, you will also have to go to Settings - Network - Network status, and follow the steps:

• make sure that the device is connected to an access point;
• click on IP address settings;
• there select “DNS”;
• manually write 8.8.8.8 and save by clicking OK.

“Error 3010” on Samsung Smart TV: reasons, how to fix it?

Instructions for Samsung TVs

Changing the DNS server address

1. Go to “Settings” on your device
2. Select "General"
3. Item "Network"
4. Next “Network status”
5. If Internet access is available, select “IP Settings”
6. Click on "DNS Settings" and select "Enter Manually"
7. Select "DNS Server" and enter 8.8.8.8 or 208.67.222.222. Click "Done" then the "Back" button
8. "OK" to save data
9. Restart your TV. If everything is fine with your Internet connection, then try logging into the application again

Reset your TV to factory settings:

1. Press the "Menu" button on the remote control
2. Then select "Support"
3. Select Self Test
4. Click Reset
5. Next, enter the TV PIN code (if you did not set it yourself, the default PIN code is 0000).

Reinstalling the IVI application:

You can reinstall the application on Samsung only on the J, K, M, N, Q, LS series (that is, 2015-2018) on OS Tizen.

1. Go to the "APPS" application panel
2. Select IVI
3. Press and hold the center button of the remote control or press the “Tools” button
4. In the menu window that appears, select “Reinstall”
5. Wait for installation. Its end time depends on the speed of your Internet.

TV firmware update

1. Press the "Menu" button on the remote
2. Select "Support"
3. Then “Software Update”
4. Select "Update Now" or "Online"
5. If a new firmware version is available and ready for installation, a notification about this will appear. Click Yes
6. Please wait for the update to complete. Don't turn off the TV

Resetting Smart Hub

1. Select "Menu"
2. Select "Support"
3. Next “Self-diagnosis”
4. "Reset Smart Hub"
5. Enter PIN code (default 0000)
6. Wait for the operation to complete

OR

1. "Menu"
2. Select "Smart Features"
3. Next “Reset Smart Hub”
4. Enter your PIN (default 0000).
5. After all settings are reset, you must set the correct time, time zone and date. Go to Menu > System > Time > Clock > Set the clock. Now that all the data is set, log into the Smart TV, into the IVI application and check its operation.

Again, to avoid blocking the Smart Hub, before resetting, make sure that your device model is certified for Russia, look at the factory sticker. Also, this information can be found on the TV itself.

To do this, follow: Menu > Support > Contact Samsung > the number will be indicated in the “Model code” field. Example: UE32F6800. The Latin letter before the last four digits is the series of your TV and an indication of the year of manufacture.

A small life hack for you:

A - 2008; B - 2009; C— 2010; D - 2011; ES/EH - 2012; F/FH - 2013; H/HU - 2014; J/JU/JS - 2015; K/KU/KS - 2016; M/MU/Q/LS - 2017; N/NU - 2018; S - premium models of different years

Overheat

The most obvious reason from a technical point of view for a TV to “slow down” is overheating of its internal components. The fact is that violation of the temperature regime of the power supply, processor and matrix leads to response delays in various electronic circuits of the device.

• Main advice: after 5-6 hours of continuous operation, the TV should be turned off for at least half an hour so that the body and “filling” cool down.
• In addition, you should not connect more than two peripheral devices to the unit in one session.

Despite the fact that the interface of smart TVs itself is rather “slow,” you can do everything possible to ensure that the operating speed does not drop to critical levels. However, remember that not all software and hardware faults can be fixed on your own - in some cases you cannot do without the help of a specialist.

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Causes of a memory full error

The problem is that when you next want to use the built-in browser, an error occurs: it is impossible to watch videos or listen to music online due to insufficient memory.

TV browsers have limited capabilities, so when you watch, for example, a video, it is initially loaded into the device’s memory, and only then can it be played. Then the memory is cleared, but, unfortunately, it does not always have time to free up the required amount, which causes the problem of its overflow. As long as it is not refilled, everything will function as it should; therefore, the movie can play up to half, and only then an error will appear.

Sometimes it may be preceded by the message on the screen “ the application will be restarted to free up memory ”, then the application or site crashes and reloads again, this can repeat several times in a row.

Conflicting settings

Various user settings, unintentionally or deliberately set in the TV menu, periodically conflict with each other, causing errors and slowdown of the interface. As a rule, such failures and “brakes” can be easily eliminated with your own hands.

• As mentioned earlier, restoring to the factory state and updating the firmware are effective methods of restoring the speed of the unit.
• Some TV models have performance settings. You shouldn’t neglect them (especially if you connect a game console to your TV), but unless necessary, it’s better not to set them to maximum.
• Make sure that inexperienced users (for example, small children) do not change the settings of your TV.

Last updated date: 03-12-2020 Setting > Style > Use Box: off —>

If you have an app on your Samsung Smart TV that is not working properly, follow these steps.

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Recommendations for setting up your TV before watching

As always, preparation is important.

It is important to carry out several basic procedures, otherwise viewing via the Internet will become simply impossible or difficult

A few simple recommendations:

• Connect to Wi-Fi. Usually this step starts automatically during the first setup, but sometimes you have to return to it. The element is located either in the main menu or in the settings panel (can be opened with the Settings button on the remote control).
• Checking the signal quality. Typically, the image of the antenna and the number of bands are displayed in the upper right corner. If there are only 1-2 sticks, then the signal is unstable, the films will be constantly interrupted. We recommend changing the location of the router, adding a repeater (another router) or installing an analogue with a larger coverage area.

We set up a dedicated network for the TV. Applications for watching TV series and movies consume large amounts of traffic, so they need high Internet speed. We check that the router supports communication in the 5 GHz band, and also check that there is no limit on the speed or amount of data used. We can do this in the router settings, where you can actually go through the browser of your PC or smartphone.

If the Internet is stable and the TV supports Smart TV, there is no obstacle to starting using programs. You just need to choose the most suitable application.

Method 1. Soft reset the TV

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

A soft reset turns the TV off completely and resets it, rather than simply putting it into standby mode. This may help resolve problems with applications. There are two ways to soft reset your TV.

• Press and hold the power button on the remote control until the TV turns off and on again. It will only take about 5 seconds.

• Unplug the TV from the power outlet for 30 seconds and then plug it back in.

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Main technical problems and their elimination

• Error “VSE_004”9 – usually appears when the Internet is unstable. To resolve this, open the “Profile” section, then “Help”, click “Clear cache”. After these steps, unplug the TV from the outlet and restart the router. If it doesn’t help, then the Internet speed is insufficient to play the video.
• The application does not start, a splash screen appears - it usually appears on Samsung and LG devices. To resolve this, turn off the TV and unplug it from the socket. Turn on after 1-2 minutes.
• “Unknown error” – the message appears due to incorrect reading of the IP address. VPN or Proxy connected to the network may be affected. They need to be disabled, turn off the TV and reboot the router.

An “Insufficient Memory” error may occur on an LG TV, a SmartHUB reset on a Samsung, and an internal browser error on a Sony. How to correct them is indicated in the “question-answer” section.

Method 2: Check for software updates

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Software updates contain bug and security fixes for your device. Update your TV's software regularly to prevent bugs.

Step 1.

Press the Home button and go to Settings.

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Step 2.

Go to the "Support" section and select "Software Update".

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Step 3.

Click "Update Now" to start updating your TV's software.

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

This process removes outdated and unnecessary data that is causing problems, replacing it with up-to-date data.

Step 1.

Press the Home button and go to Applications.

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Step 2.

Go to "Settings".

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Step 3.

Go to the application and select "Uninstall".

Setting > Style > Use Box: on —> Setting > Style > Use Box: on —>

Note.

If the Uninstall option is greyed out, it means the app is recommended. Instead, select Reinstall.

Setting > Style > Use Box: off —>

Step 4.

Press the return button on your remote control and press the search icon.

Setting > Style > Use Box: on —> Setting > Style > Use Box: off —>

Step 5.

Enter the name of the application and install it.

Setting > Style > Use Box: on —> Setting > Style > Use Box: on —>

Note.

Before deleting or reinstalling an app, make sure you have your login information. Doing these steps will sign you out of the apps and then you'll need to sign in again.

Setting > Style > Use Box: off —>

Resetting the Smart Hub will quit all apps used on your smart TV, not just the one app you want to fix. So before you proceed with the reset, make sure you have up-to-date login information for all your accounts.

• Models after 2021:
  Settings > Support > Service > Self-diagnosis > Reset Smart Hub
• Models up to 2021:
  Settings > Support > Self-diagnostics > Reset Smart Hub.

Setting > Style > Use Box: on —> Setting > Style > Use Box: on —>

Note.

• Default PIN: 0000.
• You may have to download the app again after resetting.

Setting > Style > Use Box: on —>

Note.

Screenshots and device menus are in English only - they are also available in your country's language.

Why might IPTV slow down?

Reasons for IPTV slowdown:

• Because of the Internet. You can use a special website to check your Internet speed. You need to enter the name of the portal in the search bar in your browser and then click on the “Start” button. After waiting half a minute, the screen will display information about the Internet speed on the device. If the result is less than 2 mbps, then there is still a problem with the Network; if the speed indicator is above 2 mbps, you need to move on to the next step.
• Due to problems with Smart TV/set-top box or playlist. If only some channels work poorly, then the reason is in the list of playable files. You need to select another playlist and install it.

Thus, poor Internet connection speed on Samsung Smart TV can be corrected if you thoroughly understand the reason. Resetting the settings, flashing the firmware, clearing the cache and a banal break in the operation of the TV will help with this.

Every year, smart TVs conquer more and more users. Undoubtedly, they have many advantages compared to standard ones: recording and playing only the content that interests you, the ability not to limit yourself only to movies, but also access to YouTube, social networks, full-fledged work with the browser and much more.

An additional advantage was the ability to connect additional equipment such as a keyboard and mouse. But even perfection has its flaws. Recently, many people have begun to face the problem of lack of memory. What to do with it and where it comes from – we’ll look at it in this article.

Thank you for your feedback!

Answer all questions.

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The main feature of Smart TV is the installation of various applications. This could be social networks, games or online cinemas. The last category significantly expands the capabilities of Smart models. Smart TVs have the ivi widget. This is one of the most popular online cinemas today. Some users often encounter difficulties connecting or disconnecting this subscription. Therefore, this article will discuss how to properly connect, disconnect, update or install ivi.

Possible operational problems and their solutions

Let's look at the main problems that users of the IVI online cinema encounter and how to solve them.

1. Video froze

If the video freezes and viewing of the content does not start, then plugins and other applications interfere with the operation of the site. Usually these are ad blockers, javascript, antiviruses. Disable blocking and other plugins for the IVI website.

1. IVI does not start on smart TVs with Smart technology

To solve the problem, go to the “Menu”, “Smart Functions”, “Reset Smart Hub” section. Enter the code (default: 0000). Once the reset is complete, set the correct time, date, and time zone. Launch the application, to do this, go to select Smart TV and IVI. If there is no IVI, then download the service through your TV store.

1. Video playback stops

If the video stops while watching, you need to make sure that your antivirus or ad blocker is not affecting the player.

Check your Internet connection speed using the website https://ip.ivi.ru/. If the speed is low, contact your operator.

Update your browser to the latest version.

Delete the cache.

Restart your browser.

• 
  Is it possible to unsubscribe from ivi? instructions on how to cancel the service and get your money back

1. The video is not available for viewing in your region.

IVI operates only in the CIS. If you are in the CIS and video is not available, disable VPN, proxy server, TOR, Turbo mode.

Determine your geographic location using the website: https://ip.ivi.ru.

1. Unknown error

Clear your browser cache, reset all license files on your computer, and restart your browser. If the error repeats, right-click, save the log, and send it with a detailed description of the problem to technical support.

A description of solutions to other possible problems is on the IVI website. If you have not found a solution or the proposed option did not help you, write to the service’s technical support. Developers promptly answer questions and solve problems.

ivi subscription features

Ivi is a popular service for watching movies, cartoons, TV series and other content . At first, Ivi was just a site that was available to users of PCs, phones, and tablets. Later, TV developers considered it necessary to have a subscription widget on Smart TVs.

Most of the content presented is free, and you can watch your favorite channels, movies or TV series without registration. The other part of ivi+ consists of premiere films, films from the early 2000s and other paid categories.

It is also worth noting that this service has monetization. Before viewing free content, you need to watch a promotional video.

The duration of the video is no more than one minute. Then you can enjoy watching the film without any advertising.

Among the main advantages of the ivi application, it is worth noting a large number of free films, Russian TV series and cartoons. Users also note the convenient search and the presence of categories and genres. Despite the fact that the service works to monetize content, the amount of advertising is minimal.

It is worth highlighting the intelligence of the application . After the film is shown, a window opens where you can rate the film on a ten-point scale. You can also indicate what you liked: the plot, direction, script, actors or special effects. Based on the data received, the robot compiles a selection of content that will be of interest to the user.

Ivi saves your browsing history, which is also a convenient option . All this complements the simple, convenient and beautiful interface of the application.

In any question there is a flip side to the coin. The disadvantage of the application is its frequent problems during playback. When watching a promotional video before showing a movie, the application often freezes. Plus, on Android and IOS the application periodically crashes.

Inconvenient rewinding is also a drawback of ivi. The ability to rewind in 10-15 minute increments is very inconvenient. We have to review those parts of the film or series that have already been shown.

Of course, the downside is that you have to pay to watch certain films. New releases and premieres of films can only be watched by subscribing.

Possible problems

If the application does not work, freezes, does not load, or is slow, there may be various reasons for this.

Some malfunctions in ivi operation and possible solutions to problems are presented below.

1. The application opens but does not work. In this case, resetting your Smart TV will help. To do this, go to the TV menu and select the “Functions” section. Then press the “Reset SmartHub” button. A window will open where you need to enter the PIN code 0000. After this, the “Delete settings” warning will appear on the screen. The operation may take up to several minutes. After completing the steps, you need to reset the clock and date. Then you need to try to launch the application again.
2. The application does not play videos. You need to check your Internet connection and router status.
3. The program freezes after updating. The method of updating applications via WI-FI may cause this problem. To troubleshoot problems, you need to renew your subscription again via a wired Internet connection.
4. Errors when writing off funds. You need to contact service support.

If attempts to resolve application problems are unsuccessful, you must contact technical support. In this case, you need to describe the situation in detail, attach a video or screenshot with the error, provide the IP address, indicate the model and firmware of the TV.

The ivi application on a Smart TV opens up many possibilities for the user. The recommendations given in this article will help the user to correctly connect ivi, disable or update the application, as well as troubleshoot problems that may arise.

For information on how to delete a payment card on Ivi, see below.

Update

The ivi application is updated automatically on Smart TVs. But if this does not happen, the application can be updated manually . To do this, go to the list of applications, select a name and click the “Update” button. These steps may vary depending on your TV model and brand.

On some devices, to update ivi, you need to go to a special section for downloading and installing applications (Google Play, Samsung Apps, etc.). After this, you need to find the desired name in the installed applications and press the “Update” button.

Problems in operation and ways to solve them

If the application encounters malfunctions, image or sound quality is affected, or other technical problems arise, you must write to technical support. Email and phone number are given at the bottom right of the page footer. There is also a link to the questions and answers page. It is recommended that you view it first. It contains the most frequently encountered problems and methods for solving them. For example, how to turn on ivi on your TV if you forgot your account password, how to change the interface language, and so on. When sending a letter to technical support, please indicate:

1. TV model and brand.
2. What firmware version is installed.
3. IP address.
4. Take a photo of the screen with the problem or record a video.

Old software

Almost all TV developers release software updates for Smart TVs. In order for the device to function properly, you need to periodically update its software.

But it happens that the updated version of the software for Smart TV cannot be installed due to the low speed of the connected Internet. In this case, you need to use a PC or laptop to download updates, which can then be transferred to a flash drive. After this, the flash drive with the data should be connected to the TV and the software should be updated safely.

Important! Updating software for Samsung TV is a very important process, since if you do not update the program, you will not be able to switch to the Smart TV function.

Reasons for Internet slowdown

Most consumers are faced with the fact that their Internet freezes on their Samsung Smart TV, namely video/music, and the loading of web pages is interrupted. Most often the problem lies in the TV settings.

Common reasons why the Internet on a TV slows down:

• There is a slow internet connection to the TV or no internet at all;
• a huge number of widgets are loaded, which take a lot of memory;
• overloaded browser cache;
• The TV software has not been updated for a long time.