How to disable Rostelecom Internet during vacation, or terminate the contract forever

Rostelecom is a provider of a number of services - digital TV, home telephony, mobile communications and the Internet. Some of them provide for a temporary suspension of service at the request of the subscriber. This option is convenient in situations when you go on vacation or on a long business trip. How to suspend Rostelecom Internet, what needs to be done for this, and whether such a service will really be beneficial for the user. Rostelecom offers a temporary shutdown of the Internet in the form.

How to suspend Rostelecom Internet

Rostelecom was one of the leaders in the provision of home Internet services. Having many years of experience, the service provider annually develops new additional features for its subscribers. In some cases, the use of World Wide Web services is temporarily not required.

To avoid paying a subscription fee during this period, use the temporary suspension of services. This is a good way to save your budget without giving up the service by turning it off for a while. The minimum period of pause in the validity of the contract is a week. There are 3 ways to temporarily disable the Internet:

Call the company's technical support to single numbers - 8 800 100-08-00 or. Prepare your passport details in advance, remember the code word and find the contract. This information must be provided to the operator.
Personal account of a Rostelecom subscriber on the provider’s website www.rt.ru.
Visit to any Rostelecom office unit. You will need your passport and your contract.

Important! The voluntary blocking period does not cancel payment for rented equipment. After the free period expires (30 or 60 days), the cost of blocking is paid - 5 rubles per day. During its validity period, no actions with the tariff and options are available.

Rostelecom allows you to turn off the Internet temporarily in 2021 using an additional option. Its use is free for a specified period of time.

Disabling your home phone

Turning off your home connection can come in handy if you're going on vacation or planning to completely switch to mobile communications. Accordingly, Rostelecom allows you to either completely terminate all relations on this issue or place a temporary block.

Online

A disconnection request can be submitted online, but a visit to the office is often unavoidable.

Usually, via the Internet without a personal visit, communication services can only be limited for a certain time; you can only completely abandon the phone only in person, but access can be blocked.

To use online time blocking, you need to:

Log in to your Rostelecom personal account - you must have one. If it is not there, you need to register a personal account and link your personal home telephone account to your profile. This is done here - https://lk.rt.ru on the “registration” tab. If registered, go to the “login” tab and enter your login and password.
Find the “Service Management” section and select your home phone (if several services are connected).
Click “Voluntary blocking” and select your home phone account.

Temporary blocking

We have already discussed how to order a service online in the previous section, but you can temporarily block your phone in other ways:

Call the customer support hotline - 8 800 1000 800 . You will need to name your personal account and go through identification (full name, telephone number of the person entering into the contract).
In person at the Rostelecom office - you may need a passport and the service agreement itself.

Important! The option is available if you have been using Rostelecom for more than 30 days and you do not have a 60-day debt or a valid Promised Payment. Also, some tariff plans do not provide the ability to activate the option.

The service is paid, but there are grace periods - 30-60 days depending on the region. During the base period, a fee of 3 rubles per day will be charged. You can block your home phone for a minimum of no less than a calendar week.

Voluntary blocking - conditions of provision

The service for suspending Internet services from Rostelecom is called “Voluntary blocking”.

It is available to the provider's subscribers at many tariffs.

But in order to enable this option, you will need to take into account a number of nuances:

Your Internet should not be blocked for non-payment;
The agreement with Rostelecom must have been concluded more than a month ago;
At the time of application, the “Promised Payment” is not used;
There is no prohibition on connecting to this service in the tariff plan;
With a deferred settlement system, the debt to the provider is more than 60 days;
On plans with advance payments, there must be enough funds to cover the first billing period.

This service is not provided for the rental of Rostelecom equipment provided for use.

It applies only to the service itself and the dedicated subscriber line.

When do you need to disable the service?

Users may refuse to use the Internet or suspend the contract in the following cases:

the quality of services and maintenance from the company is low;
the subscriber no longer wants to use the Internet from Rostelecom, as he is switching to another operator;
the proposed tariff plan no longer suits the client, and new offers from the company are also not suitable;
the user changes his place of residence, moving to another apartment or city;
the services provided by the company are no longer needed;
the client who entered into an agreement with the company has died, and the citizens living in the apartment do not plan to use the network access;
it is required to temporarily suspend the contract in order not to pay for services (due to going abroad).

In all these cases, you need to abandon the Internet of Rostelecom. This can be done in different ways.

How to activate the service and pause the Internet online

Activating the “Voluntary blocking” option will not only allow you to maintain all the terms of service on the tariff, but also save money during periods of non-use of the Internet.

To activate the service yourself, follow the algorithm:

Log in to your personal account on the website www.rt.ru;
Click on the “Home Internet” tab in the list of your services;
To activate ;
Set the period for which you want to pause the Internet, click “Save”;
The Internet will be blocked within 24 hours.

You can choose the period for which Rostelecom services will be suspended. The minimum period is 7 days, the maximum is 365 days. There are two free periods to choose from – up to 30 or 60 days.

It is issued automatically from the date of the first blocking in the current year.

How much does the service cost?

Suspending the Internet for a while can be completely free, given the free period provided by the telecom operator. Price for:

For the first month from the moment the Internet is suspended, it is provided completely free of charge;
After 30 days (or 60, depending on the set period), daily debiting will begin from the subscriber account. Amount per day – 5 rubles.

Note! Rostelecom provides free services for a period of 30 or 60 days once a calendar year.

Is it possible to extend and how to disable Rostelecom Internet suspension

If you need to increase the blocking period, you can only do this by contacting customer support or the Rostelecom office.

It is important to do this one day before the date specified in the terms of the temporary blocking agreement.

To deactivate the service in due time, no action is required - it will be deactivated automatically on the set date. If you need to make an early suspension of the service, use any of the possible methods:

Personal account on the provider’s website;
Call the Rostelecom hotline;
Application for mobile phones "My Rostelecom".

Internet Rostelecom, Television Rostelecom, Telephone Rostelecom October 13, 2021
If you plan to leave the city on vacation or for any other reasons, then it would be reasonable to temporarily block Rostelecom services so that no subscription fee is charged for them until you use these services .
Rostelecom provides this opportunity to its subscribers and in this article we will look at how to do this.

Common mistakes

There is one most common and serious mistake that should be avoided - stopping payment before writing the application. The fact that a subscriber does not pay does not mean that they will no longer be provided with communication services. On the contrary, even if services are not provided, fees will be charged and the debt will grow. In the end, everything will end in court, after which you will have to not only repay the debt, but also pay a fine and cover legal costs. Therefore, you can stop payment only after writing and reviewing the application at the service center.

Temporary Internet blocking by Rostelecom

To temporarily block the Internet from Rostelecom, you do not need to go to the office, but just call the specialists. We have already looked at how to call Rostelecom’s technical support service, but if you forgot, you can do this by calling toll-free 8-800-181-18-30 . If you can’t communicate using this number, you can try the second number 8-800-100-08-00 . Before calling, prepare your passport (if the contract is concluded for you) or the passport of the person who entered into the contract with the operator. The specialist will ask you to dictate your passport data, give the contract number and code word, and then block the Internet.

If you have been using the services of Rostelecom for a long time, then you know that getting through to technical support is not so easy. The second option for temporary blocking is the user’s personal account. Just repeat the following sequence of actions:

open the Rostelecom website and enter your username and password to access your personal account, open the list of connected services and find the “Home Internet” item among them, click on it and, once on the page with a description of the service, find the “Voluntary blocking” button, click on it and select the period for which you want to block the Internet
don't forget to click on the "save data" button

Please note that blocking occurs only for the next day, and not immediately.

If the first two options are problematic for you, then you will have to go to the nearest company office. The list of documents you need to take with you remains the same:

passport of the person for whom the contract is concluded
the contract itself or its number

You can temporarily block the Internet for a period of 5 to 90 days, provided there is no debt to the company. In addition, there should be enough funds in your account to pay for one day from the moment you resume using the service.

Removing the lock is done in the same way using one of the three methods above.

Temporary phone blocking by Rostelecom

To block a Rostelecom phone, open the company’s website and log into your personal account using your username and password. Open the list of connected services and find the “home phone” item there. Click on it and a page with a description of this service will open in front of you. Find the “Voluntary blocking” item on this page Click on it and select the number of days for which you want to block your phone
Save your data and close your personal account.

In addition, you can block your phone when you personally visit the company’s office or by calling technical support by phone 8-800-181-18-30.

Temporary blocking of television by Rostelecom

If you want to temporarily block Rostelecom television, the easiest way is to block through your personal account.

Click on the service and go to the page with its description. At the bottom of the page there will be a “Voluntary blocking” button that you need to click
Don't forget to save your data before leaving your personal account.

As for the cost of blocking one of Rostelecom’s services, blocking for 30 days is free. For the next 60 days, you will be charged 5 rubles for every day. The blocking is removed within an hour after the corresponding request.

Many users of telecommunications operators are faced with the problem of paying for services during long-term departures or non-use of services for some other reason. But the service can be blocked for a while. Let's look at all the blocking methods.

Call Rostelecom support service

To limit Internet use by calling, you need to be prepared to provide the following information:

Passport details;
Time and date of the last payment;
Data from the contract.

The account is reactivated in the same way. Just dial the number, give your full name, passport details and code word. Within an hour after the end of the conversation, the financial block will be lifted.

Remember that the presence of additional services may preclude the use of blocking. It will also not be possible to connect it in order to avoid paying overdue payments. If you simply stop depositing funds into your account, the blocking will not occur and the provider will legally continue to send invoices monthly.

Restrictions on use

According to the company’s rules, you can use the voluntary blocking service only if the following conditions are met:

Basic tariff (promotional does not apply);
The client uses the services for more than 30 days;
There is no 60-day debt on the account;
There is no deferred payment.

If everything is done over the phone, then the subsequent blocking will become available only a month after the end of the previous one (to prevent unauthorized access). Payment for the use (rental) of equipment cannot be suspended; it will continue to be charged.

When is voluntary blocking necessary?

The most common reasons for using blocking are vacations and long business trips. Due to the fact that the vast majority of telecommunications operator services are paid at a fixed rate, without taking into account actual use, the full amount of funds is withdrawn from the account during such periods. To avoid unnecessary expenses and save money during long-term departures, Rostelecom offers its customers voluntary blocking.

What to do when moving

Some users, when changing their place of residence, want to keep their personal account or, by blocking it, first deactivate it in their previous home, and then resume it after the actual move.

The Rostelecom operator does not provide the opportunity to save a personal account in any other way other than (to connect, you must contact the Rostelecom call center operators by number or use your Personal Account).

In order to preserve the entire list of services provided, you need to get rid of your personal account at your previous address and reactivate the services after moving.

If deactivation is carried out after funds have been debited for a new period (usually a calendar month), the money will not be returned to the subscriber’s account.

Preparatory activities

First, the client must familiarize himself with the agreement that was signed with Rostelecom. Next, you need to determine whether to permanently refuse the Internet or suspend the service temporarily. If it is necessary to terminate the contract, it will not be possible to do this via the Internet or by telephone. To do this, you will need to write an official statement and submit it to the office. If the equipment is listed in the papers, then it must be returned.

When it is necessary to disable Rostelecom’s home Internet for a while, the client can use his personal account or mobile application on his smartphone. Before disconnecting, the company will analyze the personal account for the presence of debts. The subscriber can check for himself whether there is a debt on the account by calling 88001000800. The operator will ask for the personal account number, as well as a secret word. The user can also obtain such information at the company’s office.

Conditions for temporary blocking of services

The minimum time period for which the shutdown option is enabled is 5 calendar days. During this period, all provided connections will be completely disabled.

After blocking, the subscriber will still be charged for equipment rental.

The service will not be provided if:

the service that the operator’s user deactivates is financially blocked;
the agreement to open a personal account concluded with Rostelecom is valid for less than 30 calendar days;
“Promised payment” is activated on the account;
for a specific user tariff plan there is a restriction on this option (you can check on the company’s official website or by calling the hotline);
the debt for the service selected by the user with a deferred settlement system lasts more than 60 days;
lack of funds to pay on the account using the advance debit system.

When you connect to the service, the first 1-2 months of use (depending on the region) will be free, then the cost of use will increase to 3 rubles/day (90-93 rubles per month).

The maximum period for which a block is granted is 90 days.

Below is a table of payment for the service depending on the region of connection.

Name of connection region

Free period of use (for services “Home Phone”, “Home Internet”, “Interactive TV”)

Murmansk region
Arhangelsk region

Republic of Karelia

60 days

Leningrad region
Novgorod region

Pskov region

Vologda Region

Kaliningrad region

Komi Republic

Saint Petersburg

30 days

The duration of the free period for your region must be confirmed directly with the operator.

The moratorium on blocking is the period during which the subscriber is not able to reconnect to this service; for all regions it is 1 calendar month (30 days). When connecting to a service with the signing of an actual contract (directly through the Rostelecom office), the moratorium is not taken into account.

Do I need to suspend service when moving?

Suppose a person needs to change his place of residence, but there is no time to renew the contract. You can use a separate “Moving” service. To do this, you need to follow the steps described above or fill out the form in the Moving tab.

The advantages of using the service are obvious. The company will compensate for the 60-day period, which will cost you 2 times less. In order not to change your own phone number, it will be transferred along with the contract. Plus, there is no need to wait long for the equipment to be reconnected - a technician will arrive on site immediately.

You do not need to activate the suspension service separately. Rent payments will not be suspended.

Terminating service at Rostelecom is a fairly simple procedure, but, like everything else, it has a number of important nuances. Ignorance of them can lead to undesirable consequences in the form of accumulating debt to the company.

How to disable Rostelecom and what pitfalls this procedure has - read on.

How to enable voluntary blocking

You can connect the selected service in several ways:

through the user’s personal account;
by calling the company's hotline or at the operator's office.

Depending on what means the user has, it is necessary to choose the optimal one.

The ability to connect the option via a personal account is also possible through mobile devices on the IOS and Android platforms.

Through the user's personal account

In order to activate the service yourself, you need to have access to the Internet and be logged in on the company’s official website.

We go to the official Rostelecom website, enter personal data and click the “Login” button (if you do not have a registered account, you need to select “registration” and act in accordance with the instructions.
We find a list of connected options, select from the list.
On the service page, you should independently determine the duration of the service.
Then click “Block” and wait for confirmation of the blocking.

If any difficulties arise during manual blocking, you must contact the Rostelecom hotline at 8 800 100-08-00.

Via technical support

If there is no Internet connection, the user can make a call to the operator’s call center and express their desire to temporarily block the personal account. The hotline operator (number) will directly disconnect the connection for a specified period. You can also perform deactivation directly at any actual Rostelecom office. To do this, you just need to visit the company’s office and fill out a paper application for temporary blocking.

It is not necessary to terminate the contract with the provider and re-enter it at a new place of residence if you plan to move. Recently, Rostelecom launched the “Moving” campaign. Reconnection in a new home or office is free of charge, under the same conditions. To use the service, you need:

Call the hotline;
Notify the operator that a move is planned;
The operator will assign the appropriate status to the contract number;
After moving, contact the nearest company office and submit an application for connection.

When a client is assigned moving status, service is suspended at the old address.

How to disable voluntary blocking

If there is a need to deactivate the service, you can also use one of the proposed methods:

disable the service through your personal account;
disable the service with the help of technical support.

In order to disable blocking through your personal account, you need an Internet connection, which will not be available on connected gadgets when the service is activated.

Through the user's personal account:

To disable voluntary blocking, the user must log into his account on the official Rostelecom website (if necessary, register).
Next, you need to go to the “Connected Services” section. The user will see all services activated on the number.
In the full list you need to find “Voluntary blocking” and open a detailed description of the service.
Next, you just need to click the “Disable” button and confirm your actions.

The service deactivation period is 30-60 minutes from the moment of deactivation. After disconnection, the subscription fee will be charged in full again, and all connected devices will restore the connection.

By calling the operator’s call center or visiting the office

If it is not possible to independently disable the service (lack of Internet connection), a Rostelecom subscriber has the opportunity to contact company employees via a hotline number or visit any actual office during business hours. A Rostelecom employee will be able to deactivate the service directly through the operator’s database.

To block telephone communications and television, you must also go to the Rostelecom website, go to the “Connected Services” section, find the “Home TV” option and block. After confirmation, it is better to contact a company employee at the hotline number and clarify how to deactivate the service.

The process of turning off television

The pay television service was already used by 10 million people in 2021. This is due to the ability to connect interactive, digital and analogue television. No Russian operator has been able to reach such heights.

Interactive TV

For most subscribers, the option of contacting the office is considered more convenient. Helpdesk assistance is also available. You can ask them for a form and ask what scans of documents will be needed, but if you have rented equipment, you will still have to visit the office to return it. It is better to understand such nuances during a personal meeting with office staff.

If you cannot come to the institution on your own, then you can issue a power of attorney to another person who will represent the interests of the one who entered into the agreement. Regardless of the type of television connected in the house, the step-by-step instructions for disconnecting are not much different.

Digital TV

First you need to go to the website and study the list of offices and their addresses located in the city. There you can choose the most convenient location and check their work schedule.

You need to arrive at the office with a passport, the original contract, and equipment if it has not been purchased. You also need to remember the act of handing over the equipment. It must be returned to the company in original form.

You also need to indicate to the manager the required service and fill out an application. A Rostelecom employee will advise you on the rules for preparing forms.

Analog TV

The company offers subscribers a voluntary blocking service. If the need arises, the TV can be turned off for a certain time. To do this, the following features should be taken into account:

The blocking period is 30 days. Then the subscription fee starts in accordance with the tariff.
The maximum free TV blocking period is 5 days.

It is very important to pay bills and pay off all debts, if any, otherwise the system will not allow you to turn on the blocking.

To pause the TV, you can go to your personal account and follow these steps:

After logging into the site, you should open the section related to the television option.
It will highlight the connected package, where you can see a voluntary blocking button.
It is important to indicate the exact date of the period of suspension of use.
You should carefully study the fine print information. Only then can you press lock.

After the specified date arrives, the blocking will be automatically disabled. You don't have to do this yourself.

If it is not possible to go online and use your personal account, then the support service will be the solution. But you will have to provide the personal data specified in the contract, as well as its number, over the phone.

How to completely terminate a contract

In the event that the user decides to completely refuse the company’s services without activating the temporary period, he will need to go through the disconnection procedure and terminate the contract with the company.

The first step is to fill out an application to refuse the operator’s services, the application is written to the head or director of the local Rostelecom branch, the application is written in free form, indicating the reason for the refusal of services.

In the appropriate fields, enter personal data, personal account number and reason for refusing services.

When terminating the contract, be sure to pay attention to the period of use of the operator’s services. If it is less than a year, you need to familiarize yourself with the information about compensation, which can be found in the contract concluded with the company when connecting the services.

When disconnecting Internet services, you need to pay attention to the point of purchasing a router. If it was not purchased in installments, it will be enough to return it to the operator. Otherwise you will have to pay the balance.

When disabling interactive television services, you must make sure that the Multiroom and Multiscreen services were also not purchased in installments due to their high cost. Otherwise, the user will be charged the entire unpaid amount.

If the user wants to disable the use of a landline telephone (these devices have recently become less relevant), it is necessary to check that there are no debts on the personal account and, if any, pay the balance from a bank card.

Services are usually disconnected within one hour. To completely deactivate, after filling out the application, you will need to take it to the nearest physical office of the company (or fill it out directly on the spot). A Rostelecom employee will check for the absence of debts and unpaid installments and confirm the deactivation of the personal account.

On his own, without direct communication with company employees, a Rostelecom user cannot completely disable the option on his account.

When contacting the company’s office, the user may also be offered several other, more comfortable and budget-friendly services that may seem more convenient and profitable. In this case, instead of completely deactivating connections, a company employee will change the list of connected services and connect other services on site.

“Voluntary blocking” by Rostelecom is a convenient service that allows you not to overpay extra for connected services when the subscriber is on vacation, away or on a business trip. The minimum and maximum connection periods are limited both in time and in the possible number of activations per year, however, they are quite extensive.

The primary period, which is connected immediately, has no write-offs. However, upon expiration, the subscription fee will still be debited from the subscriber’s personal account. On average, it will be 90 rubles per month - compared to the most budgetary services of Rostelecom, this amount is very budgetary and allows you to save quite a lot without completely disabling the operator’s services.

Content

If you are planning to leave the city on vacation or for some other reason, then it would be wise to find out how to block Rostelecom services so that no subscription fee is charged for them until you use these services. Rostelecom provides this opportunity to its subscribers and in this article we will look at how to do this.

Temporary Internet blocking by Rostelecom

Vremennaya blokirovka interneta Rostelekom
To temporarily block the Internet from Rostelecom, you do not need to go to the office, but just call the specialists. We have already looked at how to call Rostelecom’s technical support service, but if you forgot, you can do this by calling toll-free 8-800-181-18-30 . If you can’t communicate using this number, you can try the second number 8-800-100-08-00 .

Before calling, prepare your passport (if the contract is concluded for you) or the passport of the person who entered into the contract with the operator. The specialist will ask you to dictate your passport data, give the contract number and code word, and then block the Internet.

Are you moving? Don't forget to take all the services with you!

The company took care of subscribers who decided to change their place of residence. The list of services provided contains a special “Moving” option. With its help, the Internet is blocked from Rostelecom for the duration of the relocation. In this case, parallel reconfiguration of the equipment is carried out in connection with a change in the residential address in the contract. Internet resumption is carried out while maintaining all previous parameters of the tariff plan. In order to use this option, you need to call toll-free 8 (800)-707-12-12, send a written application by email or to the service center.

If the user is not sure that the new address will be serviced by the provider, then it is better to completely disable it. If it is impossible to further use Rostelecom, you need to take care of how to disconnect from the services: through the operator, personal account or in the office.

Sources used:

https://rostelecomguru.ru/pomoshh/kak-priostanovit-internet-rostelekom-cherez-lichnyj-kabinet
https://domsvyazi.ru/informatsiya/kak-otklyuchit-internet-rostelekom.html
https://itmaster.guru/nastrojka-interneta/internet-na-pk/rostelekom-kak-otklyuchit-internet.html
https://mymeizu-online.ru/rostelekom/kak-otklyuchitsya-ot-rostelekoma.html
https://cabinet-rostelecom.ru/otklyuchit-ili-priostanovit-uslugi/
https://operator-r.com/dobrovolnaja-blokirovka-rostelekom.html
https://kakoperator.ru/operators/kak-priostanovit-internet-rostelekoma-cherez-lichnyj-kabinet
https://rostelekom.su/kak-na-vremja-zablokirovat-uslugi-rostelekoma/
https://rostelekom.info/page/kak-zablokirovat-internet-rostelekoma

How to block Rostelecom services

open the Rostelecom website and enter your username and password to access your personal account
open the list of connected services and find “Home Internet” among them
click on it and, once on the page with the description of the service, find the “Voluntary blocking” button
click on it and select the period for which you want to block the Internet
don’t forget to click on the “save data” button

Please note that blocking occurs only for the next day, and not immediately.

You can also find out how to temporarily block Rostelecom services!

If the first two options are problematic for you, then you will have to go to the nearest company office. The list of documents you need to take with you remains the same:

passport of the person for whom the contract is concluded
the contract itself or its number

Removing the lock is done in the same way using one of the three methods above.

Terms of disconnection from Rostelecom services

Regarding the temporary blocking of services, when you get to the page where you set the freezing period, you will find the answer to this question. There are no penalties for early termination of the contract. However, Rostelecom recalculates if you take advantage of a promotional offer. That is, the cost of services will be calculated without a promotional discount. If you have funds left on your balance (for example, until the end of the month of using home Internet), it will be disabled after the contract is terminated and the subscription month ends.

Temporary phone blocking by Rostelecom

To block a Rostelecom phone, open the company’s website and log into your personal account using your username and password.
Open the list of connected services and find the “home phone” item there
Click on it and a page with a description of this service will open in front of you. Find the item “Voluntary blocking” on this page.
Click on it and select the number of days you want to lock your phone for
Save your data and close your personal account.

In addition, you can block your phone when you personally visit the company’s office or by calling technical support by phone 8-800-181-18-30.

Temporary blocking of television by Rostelecom

If you want to temporarily block Rostelecom television, the easiest way is to block through your personal account.

Click on the service and go to its description page
At the bottom of the page there will be a “Voluntary blocking” button that you need to click
Don't forget to save your data before leaving your personal account.

The Rostelecom provider provides its subscribers with one of the useful functions - temporary Internet shutdown. This option may be useful for those who are going on vacation or a business trip and will not use the company’s services for a certain period. It is inappropriate to pay for functions that the subscriber will not use, and therefore it is better to temporarily suspend Rostelecom Internet through your personal account. This is the most convenient method that requires a minimum of time and effort. The ability to disable Internet use provided by the Rostelecom provider is called “Voluntary blocking”.

Opt-out options

Rostelecom provides its customers with the opportunity to refuse services using one of the following options:

temporary refusal of the company's digital products;
disabling all services permanently.

Pause for a while

Sometimes circumstances develop in such a way that the user decides to refuse Rostelecom services for a while. As a rule, this happens if the client does not want to pay for the Internet, telephone, television during his departure (for example, on a business trip, on vacation, etc.).

In such a situation, it is possible to temporarily refuse the company’s services. However, this period should not be less than 5 days or more than 3 months.

In case of temporary refusal of Rostelecom products, the assigned IP address, additional equipment (for example, a router), as well as other bonuses are retained. At the same time, during the period of blocking of services, a small commission is charged, but it is several times less than the standard subscription fee.

Turn off forever

If desired, clients also have the opportunity to refuse Rostelecom services forever.

It should be noted that there is one important nuance here. Many citizens are confident that to disconnect it is enough to simply stop paying the subscription fee. However, this is an erroneous point of view, following which will ultimately lead to an increase in debt to the provider. It is better to use official methods, which are described in more detail below.

It is important for the subscriber to know the provider before disconnecting

First of all, it is important to decide whether the disconnection of network access will be temporary or permanent. If the Rostelecom service is suspended, you will be able to restore access after the calendar period specified at the time of deactivation has expired. If there is a need for a complete shutdown, then you will need to carry out a number of completely different actions, and also contact the provider’s office in person to terminate the contract. When reconnecting, you will need to go through the registration procedure again and conclude a new contract.

Each subscriber can independently take advantage of the opportunity to disable service by Rostelecom using their personal account. To do this, it is not necessary to contact an employee; the entire process can be completed online at any convenient time. However, if the control of the shutdown function for a certain period has not been activated previously in your personal account, then you must have a contract in hand to enter the necessary information data.

Temporary shutdown of Rostelecom Internet in your personal account

There are several ways you can temporarily disable network access. Personal contact with the provider’s office, as well as a telephone call to the support service, are not very popular, because there is not always free time. The most convenient and frequently used method is to suspend the Internet yourself, using the personal account that was created during registration. This option is very simple; you can order the option at any time of the day, including at night.

Ways to terminate cooperation

There are two ways to stop using services connected for business.

Personal appeal

As in the case of an individual, all settlements with Rostelecom must be settled and the debt issue closed.

When providing equipment, it must be returned to the company or purchased, in accordance with the agreement for its provision.

After writing an application at the Rostelecom office and checking documents and debts, communication services will be disconnected.