How to permanently disable or temporarily suspend Rostelecom services?

Any existing subscriber can refuse service from the company. There are no particular difficulties in this, but there are some nuances that you should be aware of. We tell you how to refuse Rostelecom services without the consequences of accumulating debt. Is it possible not to visit the operator’s office at all, and how to properly submit an application for refusal in your personal account.

In what cases can you disconnect from Rostelecom?

Some users decide to stop working with the company if they need to move to a new apartment, although they are completely satisfied with the quality of services. It is not advisable to do this, because the company has a “Move” promotion.

The essence of the promotion is a 50% discount for the next month of service. Under such circumstances, you should contact Rostelecom and find out if the company has the technical ability to set up the equipment at your new place of residence. If it is present, the equipment will be configured again absolutely free of charge. In this case, termination of the contract is not required.

The main reason for disconnection is the lack of need for certain services. You do not have to pay for the entire package of services to use the options you need.

In some areas of cities, Rostelecom cannot yet provide sufficient quality of home telephone or Internet. In this case, it is worth considering another provider.

Service management

For Rostelecom interactive television, there is only one button for the “Viewing Control” service. Disabling and enabling this function is in the menu, in the “Additional services” section.

You need to go to this menu and select this service. Everything is intuitively simple, and you will immediately understand how to disable this Rostelecom option - you just need to press the appropriate button.

As you can see, using Rostelecom’s functions is simple and fast, be it analog, cable or digital television. Rostelecom is designed for convenience and minimizing additional actions for the user, and figuring it out is not at all difficult!

In any case, to use any function you just need to read the instructions. Therefore, if you decide to say goodbye to Rostelecom, or disable unnecessary services and functions, then you need to do it now!

Ways to disable services

1. The first thing you need to do is make sure that you have access to your personal account ( //lk.rt.ru ) on the telecommunications organization’s website. The main actions related to services take place in your personal account (personal account). This is not the only way to work with options, but it is the most convenient and efficient.
2. If you do not have access to your personal account, you can disable the desired service using the Rostelecom operator. You must call the support and sales service at 8 800 100 0 800 and inform the operator of your intentions.
3. The last option is to visit the offices of the telecommunications organization. You need to find your region of residence on the corresponding page ( //rt.ru/sale-office ) and select a convenient office to visit.

How to disable your Rostelecom home phone

Let us immediately clarify that turning off your home telephone without visiting the office is only possible temporarily. In other words, there is currently no possibility of completely abandoning it.

For a while

. The lock option has a monthly cost. It depends on the region. Therefore, only you can determine the price for the service.

• Log in to your account.
• Go to the telephony or active personal accounts category.
• Please note that if you have a debt, the function will not be available to you. If there is one, turn it off.
• Opposite your personal account there will be an opportunity to activate a temporary block.
• All you have to do is indicate how long you want to pause the option. In this regard, there are restrictions that are set depending on the tariff. But blocking your home phone for 1 or 2 months is not difficult.

A similar procedure can be performed without access to your personal account, using the support service:

• call the number 8 800 100 08 00;
• inform the operator about the task you want to perform;
• you will be asked to provide the personal information of the citizen for whom the contract is drawn up. It is also a must to keep the contract number handy;
• the rest of the actions will be performed by the operator.

The last option is not the most practical - visiting the office:

• visit the nearest company office with a passport and a cooperation agreement with Rostelecom;
• tell the employee the purpose of the visit;
• you will be provided with an application. It indicates the full name and passport details of the owner of the contract, including the address at which the home telephone service is provided. The start and end date of the shutdown and a number of other simple data are indicated.

Forever

Complete termination of the service agreement is possible upon visiting the office. You also fill out an application, but in a different form. You must have your passport and contract with you. Before sending to the office, make sure that you have no debt. In any case, employees will check the account information. It is impossible to terminate the contract if there is a debt.

Of course, you can contact the support service and ask them to send you a sample application by email. You need to fill it out, then scan the document, sending the scan to the specified email. A copy of the passport, contract, and personal telephone number is also attached to the letter. But this is actually the same as visiting the office. It is much easier to go to the Rostelecom representative office in person.

How to disable Rostelecom Internet

Disabling the Internet is not much different from deactivating other services temporarily or permanently. The first thing you need to do is study the contract in detail. You can rest assured that it contains all the conditions regarding disconnection of services. Conditions may vary in different regions of Russia. They vary in different tariffs.

For a while

Temporary disconnection is possible by calling the support service and visiting the office, where you fill out the provided application form. The easiest way to complete this procedure is through your personal account:

• Find the desired option and select “Manage service”;
• We are interested in the “General Information” section;
• the “Block service” button is available here;
• A small application form appears. In addition to indicating the start and end dates of the blocking, read below what is the duration of the free period of deactivating the service for a while;
• click on the “Confirm” button.

Forever

A visit to the office will be required where you will fill out an application. You can also find it on the Internet. But if the application form has changed, you may simply not be accepted. It is better to call the support service and ask to send the current form by email. This is convenient because you will have to spend less time in the office if you have already filled out the application at home.

You must have the following with you:

• your own copy of the agreement;
• passport;
• equipment (router), if you have not purchased it;
• equipment acceptance certificate.

Main reasons for refusal and what to consider

You can easily turn off the Internet, either for a certain period of time or forever.

A common reason for such a decision is usually another vacation or the discovery of another provider with better conditions.

Also, often the subscriber is simply dissatisfied with the quality of Rostelecom’s work.

The main thing is to carry out the entire procedure in full accordance with the agreement signed between the client and the communication provider.

Until the Internet is officially deactivated, he will have to pay, that is, money will be regularly withdrawn from the user’s account (even if the subscriber does not put a single penny into his balance).

While the contract is valid, finances are written off.

Therefore, it is important to know how to properly disable unused services and options.

For non-payment, a person may simply become a debtor to the company, which will subsequently demand compensation for damages through the court (plus, the subscriber may be charged legal costs).

• How to turn off or temporarily suspend use of the Internet service from Rostelecom through your personal account

It is necessary to immediately note the fact that through the personal page on the RTK website or, in other words, the subscriber’s account, the company has provided the option of only temporarily disabling services.

If you need to cancel them forever, this cannot be done remotely, but only by personally contacting the office or calling Rostelecom’s K-Center.

Of course, if you need to temporarily cancel services, the most convenient option would be to do this remotely via the Internet using the “Voluntary blocking” function.

The following must be taken into account:

1. The time period must be no less than five and no more than 90 days (only working days of the week are taken into account; it is especially necessary to be careful when setting a time interval that includes holidays), and sometimes it is required that the period be a multiple of a month;
2. Even if home Internet and television are turned off, then the client’s account will continue to be charged rental fees for devices (router, set-top box, etc.) and funds for the provided IP;
3. When the number of days of temporary shutdown specified by the user ends, then 5 rubles are written off from his balance daily;
4. You can use the blocking function at your own request only if the subscriber’s account is positive, where there must be money for at least one day of payment in accordance with his tariff and subscriptions;
5. During the entire period of refusal of services, you cannot change the tariff, as well as activate and deactivate other RTC options.

How to disable Rostelecom mobile Internet

Many people use mobile Internet from the telecommunications company because it has a decent coverage area, which is not much inferior to other giant competitors. But some users may not like the quality and speed of their Internet connection. Let's figure out how to disable the option.

For a while

Unfortunately, temporary blocking of the mobile Internet in the case of Rostelecom is impossible, since this service is a priori not necessary. If you are going on vacation to another country, check out the roaming tariffs.

If they suit you, there will be no need to disconnect. If you want to cancel the service for other reasons, you will have to do so “completely”. But no one denies you the right to reconnect to the mobile Internet in the future.

Forever

We will not go into detail about how to disable it through the support service and with the help of office staff. Experts will advise you sufficiently. Remote cancellation of the service is the most practical option.

Use the USSD command to deactivate mobile Internet yourself:

• go to the main page of Rostelecom (//rt.ru/);
• hover over the “Mobile communications” section;
• open the “Mobile Internet” tab;
• select the one you use (for phones, tablet, computer);
• a list of tariffs will open. You need to click on the “Details” button with the connected tariff;
• Below you will see a USSD command that allows you to disable the Internet. It also contains information about connection costs, subscription fees, etc.

Registration procedure

It's easy to register. To do this, follow these steps:

1. On the main page of RTK, click “Register”;
2. Then enter the code that the user came up with independently;
3. Click “Next”;
4. After that, enter your full name in the menu that appears; the day, month and year he was born;
5. Click “Next”;
6. Provide your personal email address and phone number;
7. Agrees to the terms;
8. Click “Register”;
9. A message will be sent to the specified email in which you need to click on a special link;
10. Ready. You can already use your personal account for: control and replenishment of your account; turning off cable internet for a while; ordering music and videos; sending short messages; filing requests for equipment repairs, etc.

Note: you can use your personal account using programs installed on mobile devices on the Android and iOS platforms.

How to disable Rostelecom TV

In 2021, Rostelecom managed to collect 10 million subscribers who connected to pay television. This is not surprising, since the company provides access to interactive, digital and analogue TV. This is the first Russian operator that managed to reach such a high level.

Interactive

Most subscribers prefer to go to the office. Of course, you can call the support service, ask to send the application form and clarify which scans of documents need to be sent. However, if you have rental equipment, you will have to return it yourself. Certain nuances during the termination of a contract are much easier to resolve during a personal meeting with employees in the office.

It doesn't matter what TV format you have connected to. Similar actions need to be taken.

Digital

• First, check out the list of offices in your city (//rt.ru/sale-office). Choose a convenient location and check out its opening hours.
• Take with you the contract (original), passport and equipment if it is not your property. An equipment transfer certificate will also be required. It is returned to Rostelecom in the original.
• Tell the manager what service you need.
• Fill out the application and an employee will advise you about it if necessary.

Analog

We also recommend that you familiarize yourself with such an offer as “Voluntary blocking”. You can turn off the TV for a certain period of time - for example, if you go on a business trip or vacation for a month.

• The maximum free blocking period is 30 days. Then there is a subscription fee depending on your tariff.
• You can block TV for at least 5 days.
• Pay off your TV debt. Otherwise, the system will not allow you to turn on the lock.

To activate TV freezing, the easiest way is to use your personal account:

• after logging in, open the section dedicated to television;
• you will see the connected package. There will be a voluntary block button;
• All you have to do is indicate the start and end date of freezing TV;
• Please note the fine print below. Only then confirm the blocking.

The freeze will be removed automatically after the specified date. You do not need to perform any actions in your personal account for this.

If you are unable to use your personal account, call support. Be prepared that you will be required to provide confidential information specified in the contract and its number.

When is voluntary blocking necessary?

The most common reasons for using blocking are vacations and long business trips. Due to the fact that the vast majority of telecommunications operator services are paid at a fixed rate, without taking into account actual use, the full amount of funds is withdrawn from the account during such periods. To avoid unnecessary expenses and save money during long-term departures, Rostelecom offers its customers voluntary blocking.

What to do when moving

Some users, when changing their place of residence, want to keep their personal account or, by blocking it, first deactivate it in their previous home, and then resume it after the actual move.

The Rostelecom operator does not provide the opportunity to save a personal account in any other way other than (to connect, you must contact the Rostelecom call center operators by number or use your Personal Account).

In order to preserve the entire list of services provided, you need to get rid of your personal account at your previous address and reactivate the services after moving.

If deactivation is carried out after funds have been debited for a new period (usually a calendar month), the money will not be returned to the subscriber’s account.

Terms of disconnection from Rostelecom services

Regarding the temporary blocking of services: when you get to the page where you set the freezing period, you will find the answer to this question. There are no penalties for early termination of the contract. However, Rostelecom recalculates if you take advantage of a promotional offer. In other words, the cost of services will be calculated without a promotional discount. If you have funds left on your balance (for example, until the end of the month of using home Internet), it will be disabled after the contract is terminated and the subscription month ends.

Voluntary blocking - conditions of provision

The service for suspending Internet services from Rostelecom is called “Voluntary blocking”.

It is available to the provider's subscribers at many tariffs.

But in order to enable this option, you will need to take into account a number of nuances:

• Your Internet should not be blocked for non-payment;
• The agreement with Rostelecom must have been concluded more than a month ago;
• At the time of application, the “Promised Payment” is not used;
• There is no prohibition on connecting to this service in the tariff plan;
• With a deferred settlement system, the debt to the provider is more than 60 days;
• On plans with advance payments, there must be enough funds to cover the first billing period.

This service is not provided for the rental of Rostelecom equipment provided for use.

It applies only to the service itself and the dedicated subscriber line.