Rostelecom viewing control: what it is, how to use it, cost and how to disable the service

Who is it available to and how much does it cost?

The option is available to all Rostelecom subscribers who subscribe to one of the TV channel packages and use a set-top box from the provider.
Viewing control can be connected to any tariff plan - some have it already included, others will need to be ordered separately and for an additional fee. The price is set monthly, as for the package of TV channels itself, and for 2021 is 70-90 rubles for basic and economical packages of TV channels. Free for advanced plans with many features included.

Important! The cost of a subscription fee for the viewing control service may vary from region to region. Usually the difference between cities does not exceed 50 rubles.

To see how much the option costs in your region and for your chosen tariff, go to the Rostelecom tariff schedule page, select your region (required!) and click “Details” under the plan you are interested in. The information will be available below, after the connection order form, along with the slider or its absence (if the service is included in the package).

How can this service from Rostelecom be useful and how to use it?

Presented from the Rostelecom server, it has several key features that make it unique. For those who recently became a new user of the Rostelecom network, below is a complete list of the capabilities of this option.

What you can do with:

Pause playback and stop viewing: In the event that something distracts you, preventing you from continuing viewing as before, you can stop playback at any necessary time by pausing viewing, and then continue viewing by also clicking on remote control button.
Play from the beginning: This feature is very useful when you didn’t start watching a movie or series from the very beginning. In this case, with one press of the remote control key, you can return to the very beginning of playback.
Rewind films and TV series at any point in time: Then, when you don’t want to watch a specific part of a film or TV series, or are looking for the desired frame or moment, then using the “Rewind” function you can easily rewind to that time in the film or TV series that you need.
Archive programs and programs: Using this option, you can save absolutely all programs and programs from the air within three days from the moment of their release on television. This can be very helpful if you do not have time to watch the program at the moment, or combine watching it with several other programs at once. This way you can view them all a little later.
Record programs and TV shows from the air: To record programs, all users are provided with exactly seven gigabytes of built-in memory, however, you can buy additional storage space for recorded files at any time available. You can record programs and television programs both at the time of watching them directly, and by making a recording in advance before the start of the program.

Main functions and how to use them

Viewing control functions are not numerous, but cover all the basic needs of the subscriber for almost complete control over broadcasts. Of course, there are some nuances and conditions, but the convenience is undeniable. You no longer need to rush to the TV screen so as not to miss a match or a new episode of the series. All you have to do is set the settings and look later.

Or during the broadcast itself, pause it to check what is happening on another channel without missing anything. “View Control” allows you to do this and much more.

Record broadcast

A function that is often used by working Rostelecom subscribers. When you connect viewing control, you can create your own list of TV programs, series and broadcasts that will be recorded by the set-top box in the archive. From there you can watch them in the next month, which means you won’t miss anything. The recording is made into the memory of the set-top box or into the Rostelecom cloud storage, which is provided along with Interactive TV.

To record some kind of broadcast, you need to:

Find a card for a series or program.
Under the channel button, find the “Record” option.
All recorded episodes are stored in the “My” section.

You can record one episode or set it up for all. When the broadcast time comes, the set-top box will automatically start saving it. You can even set a daily recording (of all episodes) so that you can then watch all the episodes or episodes for the week on the weekend. This is also done in the card of the selected TV show.

Also, from the “My” section, entries can be transferred to the Archive, where they will be available longer.

Pause and rewind playback

View Control adds an additional active menu to the Interactive TV interface, allowing you to truly control what you watch in real time. This menu has standard player functions - pause, rewind, start playback. It can be activated while viewing: press “Down” on the Rostelecom remote control. This panel is closed using the “Up” button (in rare cases, “Back” or Back - depending on your remote control).

Rostelecom mobile personal account - My Rostelecom application

Also, there is a pause saving function - this allows you to stop the broadcast on one channel, switch to another, and after returning, continue watching on the first one. The function is activated in the settings.

View first

A convenient option if you missed the beginning of a broadcast or program. The function is highlighted as a separate one, since it works even on non-recorded programs. It is enough that you turned on the channel and found yourself in the midst of playback.

To start watching from the beginning, you need to open the card of what you are currently watching and press the button of the same name. Your viewing will begin as if you never missed anything.

Broadcast archive

The general archive of broadcasts is a gift from Rostelecom. Everything that was shown on TV on all the channels you subscribe to is available in recordings in the archive. It is cleaned every 72 hours. Programs are recorded not on the set-top box, but by Rostelecom itself, which allows you to not even waste memory on such an array of data.

At any time, you have access to everything that has been broadcast over the past three days. And all playback functions (pause, rewind) are also activated and can be used.

Client side problem

The user can do little to influence the quality of the television signal from Rostelecom, except for timely payment according to the chosen tariff and ensuring the safety of the rented equipment. There are not many factors that caused interruptions in the operation of interactive TV on the part of the subscriber. They are listed below.

Mechanical cable damage

It is logical that a television hangs with a wire that has lost its integrity. The sharp teeth of curious pets, pinpoint impacts and squeezing of the fiber optic cord significantly reduce the functionality and durability of the product.

The TV does not receive a signal from the set-top box

The device can signal this in different ways: with a blue or dark screen, with the inscription “No Signal” or without it. Most often, this problem occurs due to connecting the set-top box to a slot not intended for it. Inexperienced subscribers sometimes get confused by the variety of inputs and connectors on modern TVs.

Where to call to solve a problem

If TV broadcasting has not been restored after rebooting the equipment and monitoring the connected cables, it’s time to call Rostelecom’s unified service center by phone. This service accepts requests around the clock, and managers on the line will be able to answer the subscriber’s questions. In addition, if the failure occurred due to an accident or a break in the line, the operator will definitely warn about this incident and advise the approximate time of completion of repair work.

Error “The channel is disabled at the request of the subscriber”

Broadcasting only the first ten channels means using an STB blocked by Rostelecom, even if there were no interruptions the day before. This means that the subscriber account does not match the set-top box being used. You can correct the situation by calling a single number and reporting the problem. The operator will need information about:

error text or number on the TV screen;
number of broadcast channels (if available);
mac address of the set-top box (you can see it on the device panel below).

Based on the data provided, specialists will check the channel number and the image program program, after which the company will take measures to correct this error.

What is View Control from Rostelecom

First, let's figure out what the function under discussion actually is. This option provides interactive television subscribers from RT with the following options when watching TV:

Use of pause;
Using the rewind function;
Using the Browse First feature;
Setting viewing to recording;
View the recorded archive of broadcasts for the last 72 hours of broadcast.

These are very convenient features that, in part, distinguish interactive television from regular cable television, allowing you to optimize your viewing on an individual basis. But to use all the benefits of this service, it must be activated.

How to connect Rostelecom viewing control

Connecting the ability to control the broadcast of programs and series can be done in two cases:

When you are just about to become a Rostelecom TV subscriber and subscribe to a package of channels.
When you are already a Rostelecom TV subscriber.

In the first case, you just need to turn the toggle switch in front of the additional option “Manage viewing” in the connection order card, or inform the operator by phone that you intend to use it and are ready to pay (if this option is not included in your tariff for free).

Is it possible to turn off telephone, television and other Rostelecom options without leaving the apartment?

After connecting and setting up the TV by a Rostelecom technician and your payment for the first month, all additional options are automatically activated in the TV settings. You don't have to add anything.

But if you are already a Rostelecom subscriber and want to start using the service, there are several ways to connect:

Through your personal account on the Rostelecom website - in the TV section, find additional services and activate control. There you can also pay for the option with a bank card via the Internet.
Through the set-top box interface on the TV itself – Menu-Service Management-Additional. services. Make sure that you have money on your balance for activation, select “Manage viewing” in the list and click “Agree” in the next window. Sometimes it may take a few minutes and a couple of additional confirmations (debiting funds, for example) before everything is activated as expected.

All additional options from Rostelecom can be viewed in the Service Management Menu. The first item – “Connected” – is a list of those functions that you already have connected and working.

Refusal from a paid channel

Perhaps you would like to continue using interactive television, but are only interested in how to disable the paid channel on Rostelecom.

To do this, in the card on the main page of your personal account, you need to select the “Manage service” button.

You will see a list of all channels available for connection and disconnection. Each active package has a “Disable” button, which you need to click. After this, a floating window will appear to confirm or edit the action and cancel it.

To finally confirm the application, you need to click on the appropriate button on the “Requests to change packages” page that opens.

Information with the result of the performed operation will be displayed.

How much does the option from Rostelecom cost and where can it be activated?

If you liked this option from Rostelecom, then, of course, you will be most interested in the cost and where you need to go to activate it.

To the question of how much it costs at Rostelecom, the answer will be very simple - the price for private users, regardless of the region, will be fifty rubles per month, and for legal entities - one hundred rubles per month.

You can activate the option from Rostelecom so that you can use it without leaving your home – all you need is a set-top box connected to the TV and a remote control!

Press the "Menu" button on your remote.
Find the “Service Management” section and go to it.
Among the items in the section, find “Additional services”.

Use the right key on your remote to open this section.

Find "Manage Viewing" and open it with the "OK" key.
Click on “Connect”.

From the options presented to you, select “Agree.”

And if you have already activated “Viewing Control” by Rostelecom, but now you don’t know how to disable the service on TV, here are special step-by-step instructions that will definitely help you with this:

What login and password do you need to enter for the set-top box in Rostelecom?

Open the menu by pressing the corresponding key on your remote control.
Open the “Service Management” item.

Go to the “Connected” section by clicking on “Right”.

Find "View Control" in the list and use the "OK" key to open it.
Click Disable.

Click on “Agree”.

And here’s how you can disable viewing control in your Rostelecom Personal Account using your computer or mobile phone; you will need access to the Internet and basic ability to use your Personal Account.

Log in to your Personal Account.
Go to "Connected Services". By the way, carefully study this list, maybe among the options there is something unnecessary for you? And in general, make it a rule to review the connected services once every certain period of time. This will save your nerves and money in the future.
Find the one you no longer want to use and disable it.

Please note that you need to say goodbye to all additional services, including this one, before you decide to turn off television permanently or temporarily.

Now you know what the Rostelecom “Viewing Control” option is for, how to connect and how to disable the service on TV if you no longer need it, as well as what functions it contains and how to use them correctly. If something suddenly doesn’t work out for you or you have questions about this topic, you can write to us about it in the comments at any time and we will try to help you and explain how to use the option.

from Rostelecom - what is it?

Most residents of our country are accustomed to using analog television. For them, everything has always been very simple: the remote control has buttons for changing channels, adjusting the volume and turning on/off the TV.

Interactive television is absolutely incomprehensible to an avid analog TV user. You can easily get lost in the settings alone, not to mention the additional options. But the human brain is designed in such a way that it gets used to everything over time and assimilates new information. What can you do, you have to keep up with the times.

This one from Rostelecom has long become familiar to digital TV users. What was previously perceived as science fiction has now become quite commonplace. What is this service and what capabilities does it have?

In short, the essence of the option is that the viewer can easily control the viewing of any channel as if he were watching it recorded on a “video tape” or disk. This is somewhat reminiscent of the capabilities of a regular DVD set-top box or VCR (for those who understand this example even more clearly). Only in this case you do not need any physical storage medium. All data is stored for you on a server on the Internet and is available at any time upon your request.

So, what specific functions are available when connecting to the service.

Service cost

When customers decide to connect to the Rostelecom viewing control option, the cost of the service is of particular interest to subscribers. How much will the operator have to pay?

Standard price is 50 rubles. Additional storage space can be purchased if desired; its cost depends on the volume. Is 7 GB not enough? The cloud can be expanded for a fee.

Parameters can be adjusted by the company and change in regions. You can check the current data with the contact center specialists or on the RT website.

How to use

The Rostelecom viewing control option is enabled, how to use it? The subscriber will need a remote control for the set-top box; it is used to interact with the equipment. We offer instructions for owners.

Initially, press the “Down” key. A special control panel should appear.

Usually users do not have problems when using it. The panel is similar in interface to various video players. There are buttons to pause, rewind and stop playback.

Need to close the panel? Just press the “Up” key. It will immediately disappear from the screen and you can continue watching the program.

How to use the play from beginning option? Need to:

Press the menu button.
Select TV item.
Decide on the channel you are interested in.
Press the "Right" key.
The program schedule will appear.
Select the appropriate one from the list.
Click on the "Ok" button.
To view from the beginning, select the appropriate item.

Sound problems

Deterioration in the quality of interactive TV from Rostelecom can be expressed not only in problems with the image, but also with sound. Such failures are frequent complaints from subscribers.

Sound is not adjustable

Setting up the remote control from the provider must be done separately for each specific brand of TV.

Quiet level

This problem can be fixed by rebooting the receiver. You also need to check the reliability of connecting the set-top box to the sound slot. Resetting the current settings to factory settings often helps. In the new STB firmware, this is suggested to be done through the regular menu: press the menu button, go to settings, look for the words “Restore factory settings”, confirm the reset.

The service does not work

Some subscribers have problems using the option. If the Rostelecom viewing control does not work, then the user most likely will not be able to identify the reason on his own. You can only follow a list of simple steps to resolve the failure.

Probable reasons:

The remote control doesn't work.
Set-top box software failure.
Equipment breakdown.
The operator has technical problems.

First of all, check if the remote control itself works. If the buttons do not respond, change the batteries. In most cases, at this stage it is possible to fix the problem and continue to use the TV.

The remote still doesn't work? You'll have to call the experts. Either the controller or the receiving device in the set-top box is broken. This cannot be done without the help of professionals.

A software failure or breakdown of the set-top box cannot be ruled out. What the owner can do:

Try turning off and on the device.
Perform a full reset from the menu to factory settings.
Does the situation persist? Call the experts.

You should not try to flash the equipment yourself. Failures during software installation can turn the set-top box into a brick. The restoration will be carried out by professionals for a fee. Therefore, any independent firmware is carried out at your own peril and risk!

Often, the failure of an option is due to technical problems with the operator. What to do?

Call the contact center.
If specialists are aware of the situation, they will be able to give an approximate time frame for restoring the service.
Maintenance takes from 10 minutes to a day, depending on the scale of the failure.

Problems from the provider

If it is noticed that interactive television from Rostelecom does not work, then the most common solution is to reboot the equipment. In most cases, this helps to establish television broadcasting. However, if problems arise due to the fault of the communication provider, such manipulations will not bring a noticeable effect - specialists need to check the station equipment. Let's look at the most common problems.

Breakdowns on the provider's line

A visual inspection of the equipment for correct connection and the presence of mechanical damage to the cable will help to recognize such a nuisance. If no defects are identified, and the TV screen displays the message “No IP address,” then an emergency has occurred on the cable line or the telecom provider’s server. Other reasons are often not related to the provider: a malfunction of the router, a faulty patch cord. If the equipment was not manipulated the day before, then you should send a request to the customer support service.

After connecting, the additional channel package or additional functions do not work

You should check with Rostelecom about the availability of specific options in the paid package, and also check the balance in your personal account. It is possible that some additional services are provided for an additional fee. In addition, from the moment of connection it takes some time for the functions to activate.

Does not work

This option is designed for comfortable viewing of your favorite TV shows at a time convenient for the subscriber. It is provided for a fee and requires a separate connection. You may need to restart your device.

When viewing a channel, the error “Subscription extension required” appears

You need to check whether the required channel package is activated.

If the message “Service is blocked, contact technical support” appears and rebooting does not help

This occurs when connecting a third-party set-top box with a debt attached to it. You can reboot the STB several times or try switching channels until the authorization field appears. If this does not work, it is recommended to contact customer service to clarify the details. Perhaps your balance has simply run out of funds.

When turned on, a rabbit or an endless cartoon with a hare runs on the screen

The cute animal symbolizes the unavailability of the firmware at a given time. Often such entertainment occurs when connecting for the first time, incorrectly setting up the Rostelecom port, or resetting the router settings.

I can’t order a movie - the error “For technical reasons, purchase is currently unavailable. Error code: R0E1RS0ES0"

This problem is temporary, the provider is looking for a solution to completely eliminate it. Applies to some films without specifying the price.

The Zabava application on a Samsung TV displays the error “The service cannot be provided in the region where you are located”

This signal is sent when problems arise with access to the Internet.

As you can see, some problems are indirectly related to the provider, but setting up and correct delivery of television broadcasts is his direct responsibility.

Managing Rostelecom viewing - how to use

Using the service is quite easy. To open the control panel, you need to press the Down key. Provides access to pause, forward, rewind, and stop buttons. You can close the panel using the Up key.

Viewing from the beginning is also available. How to use this feature:

Open the menu.
Find the program guide in it.
Select a channel.
Find the TV show you are interested in in the schedule.
Open the card with information about it.
Click on the “Watch from the beginning” item.
Playback will begin.

If you are already watching a TV show, but want to start playback from the first second, you will need:

On the remote control, press the “Up” button.
Select the “Watch from the beginning” option.
Click on “OK”.
Playback will start from the first second of the broadcast.

Additionally, recording of TV shows is available. To run it you need:

Go to the menu.
Go to TV program guide.
Select channel.
Decide on the program you are interested in.
Open the desired broadcast.
Click on the “Record” button.
The TV show will be recorded in dedicated storage.

Each client has 7 GB of memory available for files. But you can expand the storage for a fee. Tariffs for additional disk space can be obtained from your operator.

How to control viewing

Having figured out what kind of service this is and its capabilities, now let’s decide how to manage the functions.

All viewing manipulations are performed exclusively using the keys on the control panel. While watching a TV show, press the “down” key – the control panel will launch. It's quite simple and easy to figure out. The following keys are located on it:

rewind and forward;
pause, play;
stop.

If the panel is not required, use the up key to turn it off.

How to setup

As you already understand, a Rostelecom subscriber with an interactive television service can control viewing using the remote control (using the appropriate buttons). You can also do this through the menu, which is called up by the “Down” button. In this case, the items on the OSD menu will be:

pause;
rewind;
recording of broadcasts;
watching the show first;
archiving of broadcasts;

It is more convenient to use the remote control, just spend a little time learning the buttons. If some options stop working, the subscriber can always call the customer service, where they will help him or, in extreme cases, send a technical specialist.

It is possible to add your favorite channels to favorites or favorites. This will make searching for channels even more convenient, despite the fact that the interface is already organized as friendly as possible, including a breakdown of content by genre.

Setting options

Rostelecom subscribers who have connected iptv cable television can use the capabilities of the modern package of functions.

You can use the options using the remote control (rewind, pause, play buttons) or through a playlist displayed on the screen by pressing the “Down” key during broadcasting.

The screen service is represented by the following functions: pause, rewind, watch from the beginning, record, program archive. Rewind broadcasts by selecting the desired channel. If the rewind function stops working, use the remote control to control the options.

In addition, if rewind or any other option in the kit does not work, there is always the opportunity to contact the operator’s support service for help.

Convenient division of channels depending on genre ensures a quick search for material of interest. Users have the option to add selected channels to the Favorite category for easy access at any time.

Conditions of provision and cost of using the option

Of course, in order for the use of the service in question to be as comfortable as possible, and you probably know that connecting it is a rational solution, it is also necessary to consider the basic conditions under which it is provided to Rostelecom clients. And they look like this:

The service is not free to activate, and the cost of using it is 50 rubles;
Every month the option is automatically renewed for a new period and the subscription fee is charged again;
In case of insufficient funds in the subscriber account, the option is automatically blocked for use.

When moving

Some subscribers are interested in how to terminate a Rostelecom television contract when moving. And this is a valid question. After all, the company offers not to sever the relationship completely, but to arrange the same package of services to a different address.

You need to make a call or visit the provider's office to discuss the details. Representatives of the company will review your application and, if it is technically possible to connect all services to the same extent at the new address, they will issue a certificate for Relocation.

With this document, you need to visit the Service Center at the new address to activate the service.

Sometimes the new location does not have suitable equipment, which eliminates the technical possibility for further cooperation. You'll have to contact another company. The main thing is not to forget to completely repay the debt to Rostelecom and terminate the contract. Otherwise, a debt will accumulate at the old address, for which sooner or later you will have to pay off.

Conditions and cost of service provision

The cost of monthly subscription service when connecting a viewing control kit is 50 rubles. The established price for legal entities is 100 rubles. per month.

Additionally, you have the opportunity to purchase any number of GB of memory. The operation is available in the “Service Management” menu by selecting the “File Quotas” item.

Rostelecom subscribers can find out how much it costs to connect additional GB of memory to store a large volume of archived recordings in the kit menu.

Channel viewing management service

Before moving on to the main section and considering exactly how to disable the function, you should understand what it is. This option provides Rostelecom subscribers with the following list of technical capabilities, including such as:

Using the hold function, that is, pause;
You can rewind your favorite TV series or news program a few minutes ago;
If you want to start watching a feature film from the beginning, no problem, just click the appropriate button;
The user can independently set the recording of the required program, and then organize viewing at the most convenient time;

Such excellent functionality is extremely convenient, although it is comfort that distinguishes modern interactive television from what we are used to watching thanks to an antenna.

Opportunities that the connected option gives the subscriber

Cost of using the Rostelecom option

Of course, to disable the viewing control option, you must first enable it. This is where the most common question arises - how much does this service cost? The connection event will cost you at least 50 rubles, which will need to be paid monthly. In order for using the option to give you positive emotions, you need to consider the most important conditions for its provision to Rostelecom clients. So:

After the channel viewing control function is activated, it is automatically extended for a new period; naturally, the subscription fee will be credited to the account again;
If there are not enough funds in the account, viewing control becomes impossible, since the option is simply blocked;
After repaying the resulting debt, the user can again continue using the function in question.

Disabling the service on a set-top box

In this section, experts in the field of interactive television will talk about exactly how the event to deactivate the viewing control option is carried out. It happens that subscribers don’t need the functionality of the option, and no one wants to pay 50 rubles. If you are thinking about disabling the function, doing so is as easy as shelling pears.

Subscribers authorized in their personal account have the opportunity to manage all connected options, including the viewing control service

Below is a basic list of actions that will help you disable such an option as viewing control:

Go to the main menu of your set-top box;
Next, go to the section called additional services;
Select the appropriate category called View Control;
Hover over the disable button and press the agree key on the remote control.

Deactivating the option through your personal account

The developers have done everything necessary to ensure that the user of interactive television has the opportunity to manage all connected services in his personal account. There is nothing complicated about this, especially for an advanced user who often visits a variety of portals. After visiting your personal account, select the section with additional services and disable the option you are not using.

Problems with the router or set-top box

If interactive TV is connected through a router, and not directly to the TV, then the reason why Rostelecom television freezes may be a malfunction of the router. During the first power-up, you must enter the correct software configuration (enable IGMP reception) and allocate a separate port for the set-top box. The correct settings for any STB can be found on the provider’s website in the “Technical Assistance” tab.

When you first detect a problem with television, you need to reboot the router with a power-on interval of at least a minute. It is assumed that there were interruptions in the electrical line, which led to the device freezing. If the problem is not resolved, you need to check the hardware software configuration. The settings failure could be caused by voltage surges or inexperienced actions of other users. New software needed. Be sure to check whether the TV is correctly connected to the LAN port.

The lack of a TV signal may be due to a failure directly in the set-top box. If after turning on the screen does not show an image, it means that the Rostelecom TV set-top box itself is not working. The cause may be a fault in the firmware. It is difficult to cope with such a task on your own; it is better to call a qualified specialist from the company or take the device to the Rostelecom center for replacement or repair. Information about the location of the nearest customer service office is available on the Rostelecom website.

Here are the most common problems affecting the modem and set-top box.

Loading error: "Invalid login or password"

The reason may be that the combination was entered incorrectly from the subscriber card. If everything is entered correctly, then the problem is in the router settings. If the server is unavailable, the set-top box will not be able to log in and will constantly refer to the incorrect login. You should double-check the software configuration in the router settings.

The Rostelecom set-top box does not respond to the remote control or commands are executed with a delay

To begin with, it is recommended to change the batteries in the remote control; if this does not help, then use combination 977 to reset the settings. Then try the codes: 3220, 3221, 3222, 3223. By the way, you should point the remote control not at the TV, but at the STB, then additional manipulations may not be necessary.

The set-top box does not boot - it constantly shows the Rostelecom logo

If there are no messages on the screen, and there is a flashing yellow or green icon on the console panel, then most likely the console is frozen. If the STB does not boot within 20 minutes, you should reboot it. Did the problem persist? It is worth taking the device to a service center, where they will diagnose and replace the device with a new one.

Error: no IP address

In this case, a reboot button is available. If it is not there, it is assumed that the set-top box will overload itself. Most often, this is due to incorrect operation of the router. You should look in the settings at https://192.168.1.1 to see if there is a separate connection for IPTV, and if there is a dedicated port for STB.

Load Error: Server not found

This problem indicates problems on the provider’s server equipment, so the only correct solution is to call the contact center and clarify information about the work they are doing.

Message: "Wired interface unavailable"

This error appears if the set-top box is turned off while IPTV is running. It is necessary to check the integrity and correct connection of the cable, as well as the connection of the set-top box to the power supply.

The image is only available on 8 federal channels. The rest show a black screen.

Most often, this means blocking the subscriber’s login due to pressing a special remote control key or lack of funds on the balance. You need to check both the console menu and your personal account. If everything is in order, you need to call Rostelecom.

On TV it shows only recorded programs. When switching to a channel, it shows only the channel number and program guide, no image

This is usually a temporary problem that can be resolved by rebooting the receiver. If the problem persists, you should contact specialists to check the current services and reactivate the desired TV programs.

The TV image freezes, the picture disintegrates, the sound stutters

Interactive TV image scattering occurs on an ADSL line and is due to the fact that the already small channel (10-18 Mbit) is occupied by downloading through file hosting services. Here, sequentially disconnecting all hardware components except the set-top box will help. If the problem disappears, but when each device is turned on one by one, it reappears, the subscriber can easily identify the source of the line overload.

Using several set-top boxes and an error that this data is already in use

Each device has its own set of login and password. The user may have confused or entered incorrect characters.

Can't find a previously recorded show

All recordings of television programs are stored for 30 days. To increase the storage period, you should use an archive.

Why doesn't rewind work in movies?

When purchasing any movie, a 5-minute preview is first included, during which you can cancel the request. If there is no cancellation, then the purchased film is automatically added to the collection, and rewinding will begin to work.

Will recorded movies remain after replacing a broken console?

All programs are linked to the subscriber's account. The prefix does not play any role in this case.

Error: “The network interface is available. IP address received. Server is not available"

It happens that the router processes multicast packets incorrectly, then you definitely need to call specialists to reflash it. However, this is often a temporary glitch that resolves itself within half an hour.

A burgundy stripe appears on the screen

At present, it is impossible to completely eliminate this problem. The only option is to “stretch” the image using the menu settings.

When watching HD channels there are green ripples on a black background, the sound is normal

You need to plug the cable into another HDMI port.

Slow connection speed “The bandwidth of your network equipment does not allow you to view this content”

Television slows down for subscribers using ADSL. Rostelecom is working to resolve this issue.

Functions

Let's start with rewind. Don't want to watch uninteresting moments of programs? Now you can fast forward them. This feature saves a lot of time.

Pause. Need to go to the store, walk the dog, or cook dinner? To avoid missing a program, you can pause the broadcast. Afterwards you can start playback and start watching from the same place.

Archive. It stores records for the last three days. To avoid filling up the servers, the company deletes files after 72 hours. The client will be able to find any program of interest and watch it.

At first. Didn't make it in time for the start of the show? It is enough to use this function, the system will automatically switch playback to the first second of the broadcast.

Record. The option is available for Standard and Premium devices. Regular set-top boxes use 7GB of cloud storage for files. It can be expanded for an additional fee.

Premium models have a built-in hard drive. The recording takes place on the drive, its capacity is much larger. When the memory is full, old files are deleted, but if necessary, erasing individual programs can be disabled.

Instructions for activation:

You must press the “Menu” key on the TV remote control.
Then find in the presented menu a section called “Service Management” and log in to it.
One of the sub-items on the open page will be the “Additional services” item.
Then you need to open this page by pressing the “right” key on your remote control.
Go to Manage Viewing and then press the OK button on your remote.
Click on the “Connect” button.
Below you will be offered several options for connection; after reading all of them, mark your agreement in the “Agree” column.

In order to disable it if necessary, you also need to follow the instructions below:

Open the control menu using the TV remote control.
Go to the “Service Management” section.
Press the “right” key on your remote control, go to the page called “Connected services”.
Among the listed services, find the one you need and click “OK” to open it.
Then click on the “Disable” button.
Read the information provided and indicate your agreement with it in the “Agree” column.

However, this is not the only way to disable this service, because you can also do this through your personal account in the Rostelecom system via a computer or smartphone, which will require access to the Internet.

Connection

The easiest way to connect to the service is on a set-top box. Required:

Select an item to manage services.
Go to additional services.
Find among them View Control.
Go to connection.
Confirm activation of the option.
The function will be successfully connected.

Description of service

The package includes many options, and thanks to this, Rostelecom clients have the opportunity to customize the entire TV program program and schedule the most significant of them at a convenient time.

The list of package options includes:

The ability to pause the program at any time if you are about to leave or want to see what is currently on other channels. You can continue watching with one press of a button on the remote control.
Watch any show first. If you missed some interesting program, and no more than three days have passed since its broadcast, then you can find it and start watching from the very beginning. This is done by calling the corresponding menu using the remote control.
Record any movie or TV show. In this case, you can schedule a recording in advance, before the transmission has yet started. You can record several programs or episodes at once. Each subscriber has 7 gigabytes of space reserved in the Rostelecom cloud for storing all recorded films and programs. If this is not enough, you can increase the space for a small additional fee.
Archiving programs allows you to access any film or program that was broadcast no earlier than three days. The archive is stored for a month; the company recommends regularly clearing space from old programs that you have already watched.

As a result of connecting “Viewing Control”, the subscriber has much more opportunities for digital television from Rostelecom.

About the service

Thanks to the wide range of options included in the Viewing Control package, Rostelecom subscribers have the ability to independently plan their own TV program at the most preferred time.

The package of options is presented:

A pause function that allows you to pause a moment on the channel you are watching in order to scroll through the broadcasts of other TV channels. The broadcast is continued by unpausing.
The first view function, which provides the ability to watch any program shown less than 72 hours ago, or one that has started broadcasting, by selecting the appropriate option using the remote control.
A recording function that provides recording of a selected TV program that has not yet started. It is possible to record one or more episodes. Each Rostelecom subscriber has the right to count on 7 GB of memory for storing records. In addition, it is possible to additionally purchase the desired number of GB.
The program archive function, with the help of which subscribers have access to the air of any television program that was broadcast no more than 72 hours ago. Records are stored in the archive for 30 days. It is recommended to regularly delete unnecessary materials to free up archive memory space.

The “Viewing Control” option package opens up even more interactive television options for users.