How to disable Rostelecom interactive TV: step-by-step instructions

Rostelecom is the unrivaled leader in the Russian market of broadband Internet access and pay television services with a huge subscriber base: more than 13 million subscribers have access to the global network, more than 10.1 million have a pay television base, of which about 5.1 million are subscribed to IPTV services.

In the mass market, the organization is developing a wide range of services intended for families, including basic telecommunications services, digital Smart Home solutions, online learning, games, etc. The Internet has long overtaken television, so some category of users (young people) and active) there is a desire to refuse digital interactive television services. Let's find out how to properly disconnect television from Rostelecom. What are the options here?

Permanent shutdown

If you decide to no longer use Rostelecom’s digital TV service, then you have the right to terminate the contract at any time, subject to certain conditions.

At the same time, the conditions may be implicit, and when concluding a contract, few people pay attention to them, but when the contract is terminated, all the pitfalls emerge. Therefore, it is necessary to prepare for the procedure so that there are no unpleasant surprises.

The first thing you need to do is check your personal account:

• regarding debt on subscription fees;
• for full payment for equipment in installments (purchase of a set-top box).

You should also check the functionality and appearance of the equipment if it is provided by the company on a rental basis. Check the completeness: all wiring must be in place, otherwise you will have to buy the equipment at full cost.

In addition, look at the contract - who is it registered in, if not you, then you must receive a notarized power of attorney from the owner of the contract.

Advice! Be sure to read the contract before applying for termination. All clauses regarding payment (including equipment) and termination of the contract should be reviewed.

If you bought a TV set-top box in installments, then upon termination of the contract you will have to pay the entire remaining amount that you underpaid. It is not possible to terminate the contract and leave the installment plan; there are exceptions, but very rarely. In any case, even for equipment that is no longer needed, you will have to pay in full.

If the rental set-top box is returned, Rostelecom employees may even find fault with the appearance; it must be perfect, without scratches or other damage. The equipment must be operational and delivered in the original configuration. Missing a small cable? You'll have to buy it back, no matter how much the console costs.

Forever

How to disable Rostelecom cable television forever? The service is provided on the basis of a contract signed by you. To terminate it, you must personally come to the nearest office of the company with the following documents:

• passport, driver's license or other identification document;
• the contract, if it has not yet been lost;
• equipment for connecting to TV, if you rent it.

The employee must give you two copies of the application form to complete. One copy remains with the provider, and the second must be given to you. Make sure that the form is stamped and signed by a Rostelecom representative.

After registering the application, the provider undertakes to disable the service within three days. Additionally, a Rostelecom employee will notify you of this by phone.

If you bought the equipment in installments and did not have time to repay the debt, you will have to pay the remaining amount of money. Debt on the personal account balance is also grounds for refusal to terminate the contract. A refusal may also occur if the agreement was drawn up with another person. In this case, he must be present in person or send his legal representative, for whom a power of attorney has been issued.

Rostelecom office

The most reliable way to disable Rostelecom's IPTV service and terminate the contract is to visit the office personally by the owner of the contract. The advantages of this method are that with personal presence, you can immediately resolve issues and disputes that arise, for example, regarding equipment or incorrect recalculation of fees for a service.

So, to terminate the contract for interactive TV services, we take with us a passport, a contract, a completed and signed application, a set-top box and other equipment, if it was rented. Next we:

1. We find the nearest office and check its opening hours on this page.
2. We inform the office employee of our intention to terminate the contract and turn off IPTV.
3. We provide all documents and indicate the connection address.
4. We submit the application or fill out a new one on the form given by the manager.
5. We hand over the rented equipment with all documents.

Under ideal conditions, this is where everything ends, the termination of the contract is completed, the service is disabled. But who likes losing clients? Therefore, you should be prepared for various kinds of surprises.

To begin with, after paying all debts and checking their absence, ask the manager for a document confirming the absence of debts at the time of submitting the application. Sometimes it happens that after submitting an application, debts suddenly appear out of nowhere, although before that everything was in order during the check.

In addition, it often happens that the contract for the provision of services is terminated, but the personal account is not closed and remains active. After some time, various payments come at him. It will be very difficult to prove that you were not the one who used the services.

Service management

For now, only “Viewing Control” is available for interactive TV. You can connect and disconnect it in the “Additional” section. Go into it and select the option. You will immediately see how to disable additional Rostelecom television services - just click the appropriate button.

As you can see, it’s not at all difficult to refuse Rostelecom television services (it doesn’t matter whether you have interactive, digital or cable TV). You just need to have a little time to read the instructions and fill out the forms. So, if you are ready to say goodbye to the company’s service, do it now!

Via personal account

Termination of the contract is now possible remotely. The conditions for termination are as follows:

1. The interactive TV service was provided to you without equipment. In other words, the set-top box was not connected to you, and there is nothing to return.
2. The personal account is positive or zero, without a penny of debt.
3. You have scanned the documents (passport, contract) and signed application.

The popularity of this method is quite low, because it will not be possible to quickly solve the problems that arise. In addition, unscrupulous employees may not even close your account or terminate the contract, but they will not tell you about it.

Then you will receive a summons to court, because the amount of debt in a year or a couple of years will exceed your annual income. If it is not possible to be present at the office yourself, issue a notarized power of attorney to a trusted person.

How to disable Interactive TV from Rostelecom remotely

If you did not rent any equipment, you have the option of remotely disconnecting from interactive TV services. However, it does not imply using the website, personal account or calling the contact center. You need to fill out the same application for refusal to cooperate with the company and send it by mail to the address of the nearest office.

After receiving your application, as in the first case, company employees will contact you to clarify the firmness of your intentions. After receiving confirmation, technical specialists will arrive at your connection address to physically turn off the television.

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Temporary blocking

If you need to disable the service only for a while (vacation, business trip), and you do not want to break your contract with Rostelecom, then the fastest and most convenient way to do this is to visit your personal account on the provider’s website.

In the list of services, you need to find the “Voluntary blocking” option and activate it by first selecting the period for which the service will be blocked. During this time, the subscription fee is frozen, and this is a good saving. The service is provided free of charge, but there are some conditions and nuances:

1. The temporary blocking is valid for a month free of charge; from the first day of the next month, 5 rubles will be withdrawn from the account daily.
2. The minimum blocking period is five days, the maximum is six months.
3. If your equipment was leased or on an installment plan, you will continue to make payments for it.
4. At the time of temporary blocking, the personal account must be in the positive zone, without debts.

After activating the voluntary blocking, services and additional TV-related options will be disabled every other day. You can also activate them again through your personal account in the appropriate section.

Sending an application via mail

You can also disconnect from Rostelecom services remotely. To do this, you will also need to fill out an application in two copies, but you do not need to bring it specifically to the office. You can download its form from this link 12_Application for termination of the contract for the provision of communication services_with reason and send it by regular mail with a stamp.

But this method is only suitable for those users whose equipment has been fully purchased and not leased.

As for calls to the operator, this method will help you get answers to your questions, but you won’t be able to disable services or block channels forever. Qualified employees will provide you with detailed advice on any issue and suggest the sequence of necessary actions if your situation is non-standard and does not fit any of the points described above. They may also temporarily disable access to the Internet or television if you are unable to do so yourself right now.

Now that you know how to disable unnecessary additional services, you can more confidently discover new opportunities for digital interactive television from Rostelecom. After all, their service does not stand still; it is constantly being improved and developed. Get acquainted with new offers from Rostelecom - and you will always be aware of all the latest technological solutions in the field of IPTV.

By phone

Temporary blocking of the service is available by calling the Rostelecom service number 88001000800.

1. After the operator’s response, voice your desire to disable the service for a specific period.
2. Tell the operator all the requested data (you should have your passport and contract at hand).
3. The operator will accept your application after checking the status of your balance. After some time you will be notified about the status of your application.

If everything is in order and there are no debts, the service will be frozen; if a debt has arisen, you will be notified about it.

When moving

Some subscribers are interested in how to terminate a Rostelecom television contract when moving. And this is a valid question. After all, the company offers not to sever the relationship completely, but to arrange the same package of services to a different address.

You need to make a call or visit the provider's office to discuss the details. Representatives of the company will review your application and, if it is technically possible to connect all services to the same extent at the new address, they will issue a certificate for Relocation.

With this document, you need to visit the Service Center at the new address to activate the service.

Sometimes the new location does not have suitable equipment, which eliminates the technical possibility for further cooperation. You'll have to contact another company. The main thing is not to forget to completely repay the debt to Rostelecom and terminate the contract. Otherwise, a debt will accumulate at the old address, for which sooner or later you will have to pay off.

In the office

Temporary blocking of Rostelecom's IPTV service can be done in one of the company's branches (offices).

1. A client with a passport, contract (or LSA number) and an amount sufficient to pay the debt comes to the office.
2. Voices a desire to temporarily block digital TV, fills out an application form.
3. Signs the application and submits it along with the documents to the manager (if there is a debt, then money).
4. That’s it, the client will be notified of the decision by phone the next day.

Refusal of paid channels through the TV menu

To remove unnecessary paid channels from Rostelecom, you don’t have to immediately go to the company’s office. You can pause them through the TV menu on your TV:

1. Turn on the TV and TV receiver.
2. Use your remote control to open the menu.
3. Find the "Service Management" section.
4. Select "Active Packages".
5. Make changes to the package or channel status (enable/disable).
6. Save the new settings.

That's all: now you have disconnected from unnecessary channels.

Disabling options and services

Sometimes it is necessary to disable only some services, and not the entire interactive TV package, and they can also be turned off at any time, observing the same conditions as when terminating a contract or temporary blocking - no debts.

They should also be turned off before the end of the next billing period, otherwise you may end up being charged the subscription fee for the next month. You can disable options and paid services from your personal account.

In the section of TV services and additional options (either subscriptions or paid services), select unnecessary ones and use the switch to deactivate them. In some cases, you may need to enter a confirmation code that will be sent to your mobile phone number or email.

Features of Rostelecom's paid services

So that new subscribers can get acquainted with all the benefits of IPTV, the provider often organizes promotions and gives the opportunity for some time to use services such as content management, access to a wide range of highly targeted channels, collections of the best films and TV series in the world, various information subscriptions and multimedia collections for free. .

When the promotional period ends, all these options continue to be available, but on a paid basis. Sometimes additional services are accidentally activated by the user himself, not paying attention to the fact that they are paid. Or the selected package includes options that the user does not particularly need (mobile Internet, call forwarding, voice mail, caller ID, etc.). All additional features are paid, but fortunately, if you don't need them, you can easily disable them.

To find out what paid interactive TV services your provider provides you, you can use one of four methods:

• go to your personal account and find the “Additional services” section;
• dial the special combination “*153#” and the call key on your phone (for information on paid subscriptions the combination will be “*144*6#” and the call key);
• call the operator on the toll-free multi-channel number 8 (800) 1000-800;
• visit the nearest branch of the company and chat with the operator’s representative.

It’s very convenient to view information in your personal account, but here you can only see the main connected services. Only a Rostelecom specialist can provide you with more complete information.

Keep in mind that to communicate with the operator you may need documents confirming your identity and a contractual relationship with the provider. Therefore, when heading to the office or dialing the provider’s number, make sure that your passport and contract are at hand.

You can refuse Rostelecom interactive television in different ways:

• terminate the contract forever;
• activate temporary TV blocking (for a month or more);
• just disable paid channels.

You can not only disable Rostelecom Interactive TV, but also activate a temporary voluntary blocking. For example, if your apartment is undergoing serious, lengthy renovations, you are going on a long-term trip, leaving for work or visiting relatives, then there is no point in breaking the contract, but it would be reasonable to block the service for this time (from 30 to 90 days).

This procedure can be performed in your personal account, at the nearest branch of the company, or remotely by sending a letter by mail: you fill out an application for voluntary blocking, indicate your data, subscriber account number, blocking period and transfer it to a Rostelecom specialist. By the way, in this way you can not only block, but also connect new services.

Possible problems after failure

To refuse and receive compensation for the set-top box, you must contact a Rostelecom manager. The latter checks the equipment and makes a decision on the possibility of accepting and returning the money. The conditions allowing you to refuse are specified in the contract. If any of them is violated, the provider’s employee has the right to refuse.

If the client considers the decision to be unfounded, he has the right to file a claim addressed to the head of PJSC Rostelecom. The document is drawn up in 2 copies. A mark of transfer is placed on one of them and kept for yourself. If the answer is negative, the user can go to court within the established time frame. Receipts and packaging are enough to make a decision in favor of the plaintiff.

Knowing how to return a TV set-top box to Rostelecom, you can return the equipment and terminate the contract at any time. The conditions for such steps can be specified in the document concluded with the provider. If company representatives unreasonably refuse a refund, you can always file a claim or go to court.

Termination of the contract for providing access to television

Another popular service of the Rostelecom brand is paid TV sets and IPTV products. Disconnecting from such products is also quite simple: all work is carried out according to principles similar to the process of deactivating service agreements in terms of network access.

Disconnecting from interactive television

Television switching is created using devices called set-top boxes. You can disconnect from such a system either temporarily or permanently, depending on the parameters of a specific situation. Voluntary termination of the contract is a paid service with a cost of 3 rubles / day . You can activate it using your personal account.

Things are more complicated with the disconnection from Rostelecom in an untimely format. The procedure can be carried out only with the help of an application from the subscriber in whose name the contract was concluded. If such a person passes away, the corresponding paper in the form of a death certificate is brought to the office, along with the application.

Thus, there is no positive answer to the question of how to disable Rostelecom through your personal account forever. Complete deactivation of the company's services is carried out only through the office, with the help of employees and specialists of the desired structural unit.

Collective antenna

In the 21st century, there are still houses whose residents use the services of installing collective antennas. This technology, which is undoubtedly outdated, has a huge number of shortcomings, as a result of which its deactivation is an extremely wise step. Payment for such a digital product is divided among all residents of the entrance. Even people who simply do not use television should conduct subscription transactions.

You can disconnect from the collective format TV system only through a personal visit to a Rostelecom structural unit. The user involved in carrying out such events should take care of selecting the necessary documents:

• documents confirming the fact that the apartment is in personal ownership;
• passport of the applicant who owns the property in question;
• application - written according to the provided sample in the organization’s salon itself.

Please note: sometimes, when disconnected from a collective antenna, Rostelecom office employees may ask to provide an agreement on concluding the appropriate service. However, since such technologies were used for a long time, such paper could simply not survive. The absence of such a certificate is not a violation, since the organization takes upon itself the task of storing its original version.

Common reasons for refusal

There are many reasons why users often want to abandon the Rostelecom set-top box. This could be done by:

1. Low quality of services provided.
2. Not satisfied with the tariff plan.
3. Difficulties requiring long-term solutions.
4. The appearance of a more advantageous offer.
5. Moving to another region where it is not possible to use the operator option.
6. Dissatisfaction with the work of the staff.
7. Other.

Rostelecom employees are always interested in the reason why the client wants to give up the set-top box and television. The survey is done to determine the causes of problems and prevent personnel leakage.

For what period can services be disabled?

If you are interested in such information, you can get it on the page where the freezing period is set. There you can find answers to all questions. If the contract is terminated before the specified period, then there is no need to pay a fine for this.

In this case, the company will recalculate. If a promotional offer was activated, then if you cancel it early, you will have to pay the full price for the service without a discount.

If you have a certain amount of money on your balance, you can turn off the Internet after the end of the subscription month.

The process of suspending or disabling services will not take much time. To do this, you do not always need to contact the office in person. To carry out the procedure quickly and correctly, you should familiarize yourself with all the nuances.

Algorithm of actions on how to terminate a contract

If you no longer require the company’s services, first of all, you should prepare the required documents:

• an existing copy of the contract;
• the device itself;
• equipment acceptance/transfer certificate;
• Your passport.

After making sure that there is no debt on payment, you need to inform the company representative about stopping the use of its services.

And how can one still refuse Rostelecom equipment? It is clear that the shutdown procedure has a lot of pitfalls, which are easy for an ignorant person to stumble upon.

Recommendations for disabling mobile Internet

Mobile Internet from Rostelecom is used by many users. The company has a decent coverage area, no different from its competitors. But, if the quality and speed of the connection is still not satisfactory, the option can be disabled.

Temporary suspension

If you want to give up mobile Internet for a short period of time, you won’t be able to do it. The unavailability of the service is due to the fact that it is not necessary. If a person goes on vacation or plans to visit another country, then he can study the tariffs regarding roaming.

If there are other reasons for failure, you will have to completely disable the option. But in the future you can reactivate the mobile Internet service.

Complete refusal

To do this, you can use the support service or contact the office staff. They will advise you on all the intricacies of the procedure.

The most popular method is considered to be remote refusal. To deactivate mobile Internet you should:

1. Go to the main page of the company website.
2. Select the section regarding mobile communications.
3. Open the mobile internet tab.
4. Select the Internet option for your phone, tablet or computer. After this you can see the full list of tariffs.
5. Select the connected tariff and click the “Details” button.

A command to disable the Internet will be displayed at the bottom. Here you can also find detailed information about how much the connection costs, the features of the subscription fee and other nuances.