How to connect Rostelecom interactive TV to your TV: instructions

If you are interested in how to connect Rostelecom interactive TV to your TV, instructions are provided directly in this publication. We have described briefly and in detail the steps and methods of connection - follow the algorithm and you will get an interactive picture instead of a black screen. Shall we try?

First, let's briefly explain what interactive TV is.

In simple terms, this is a new broadcasting format in which the Internet and Television are combined. Users watch channels and at the same time can manage the content - pause, record, postpone viewing of certain programs for a time convenient for themselves.

What are the advantages of Rostelecom Interactive TV?

High image quality (if connected via an HDMI cable) and the ability to watch movies in 3D format (if the function is supported by the TV);
Ability to use the function of recording, delayed viewing, pause, fast forward in both directions;
Access to the Video on Demand service;
The ability to use Rostelecom’s huge video storage;
There is a parental control function (password for certain sites and channels);
Integration with social networks. The user can, right while watching on TV, by pressing a couple of keys on the remote control, repost, share with friends and like the content they like.
The portal's library contains content from the world's leading music studios and film companies: Disney, Warner-Bros., Universal Studio and others.
In addition to broadcasting TV, the set-top box allows you to make online purchases, use Internet banking, check email, and visit websites.

Separately, we note that connecting to Rostelecom interactive television is very simple and quick, and the cost of a regular package is quite reasonable - for residents of Moscow and Moscow Region from 320 rubles per month (128 channels).

A little about Rostelecom

This provider ranks as one of the largest companies in all of Russia, the CIS and even in Europe. It is specialized in providing paid communication services to all people. It is currently noted that the total number of company clients already exceeds 9 million people. A very popular service provided by this company is interactive TV from Rostelecom.

Clients currently include not only individuals, but also employees even in the fields of healthcare, security, education, as well as housing and communal services and various government agencies, including government organizations.

How to connect interactive TV?

It's time to get acquainted with the Rostelecom user instructions for connecting interactive television. The service can be connected not only to a TV, but also to a computer or portable devices (laptop, smartphone, tablet).

So, you came to the Rostelecom sales office, concluded an agreement, paid and received the equipment. Take a look inside and check out the contents. There should be the set-top box itself, a power supply, a remote control with a battery, adapters and several cables: “tulip”, AV cable, Ethernet cord, HDMI. The latter is not always present, but we recommend purchasing it separately - HDMI transmits the highest quality picture. The kit should also include operating instructions for the device and remote control, a reference book with codes and a completed warranty card. By default, you already have a router from Rostelecom at home.
Now go home and put off the instructions with the console until tomorrow. On the day the contract is concluded, the provider processes your documents and activates your personal account with the new service. Due to high workload, this process often takes several hours, during which it will not be possible to connect interactive TV. In other words, even if you can connect everything exactly according to the instructions, there will be no TV picture, and you will decide that you made a mistake somewhere. By the way, you can call the call center operator at 8 800 1000 800 and check whether the service activation has been completed.
Good morning! Let's get started? Using the instructions, we will explain how to connect the Rostelecom set-top box to the router and how to display the picture on the TV. We will also tell you how to connect Rostelecom interactive TV to a TV without a set-top box - yes, yes, this is also possible.

How to connect via a router: instructions

Let's start connecting all the components together.
To connect Rostelecom interactive television via a router, connect it to the set-top box using an Ethernet cable. Less popular methods are through a WiFi adapter or PLC adapter that plugs directly into an electrical outlet. The downside of the first is the intermittent TV picture, its dependence on the stability of the Wi-Fi signal. The disadvantage of the second is the risk of breakdown due to power surges.
Next, connect the Rostelecom TV set-top box to the TV using an AV or HDMI cable. Now you need to connect all components to electricity and turn it on. The LED lights on the modem and set-top box will start blinking, and the TV will boot. At this moment it is convenient to check the functionality of the device. On the receiver, as well as on the router, certain lights should be on.
If everything is done correctly, a window will appear on the TV where you will need to select your connection type AV or HDMI.
That's all, you managed to connect the set-top box to the TV, then you need to make the settings. So, we looked at the stages of connecting Rostelecom interactive television via a Wi-Fi router, then, as promised, we will tell you how to do without a set-top box and a modem.

Is it possible to connect TV without a set-top box: online IPTV

Any Rostelecom subscriber can connect to access TV channels of interactive television on the video portal https://itv.rt.ru/ This does not require a set-top box, but the TV must support Smart services and be connected to the Internet. If you have an LG or Samsung TV that is not older than 3 years, most likely the IPTV application is already built into the smart panel of the device, otherwise, download it from the official store.

Do not think that this is an instruction for connecting interactive TV for free. The digital broadcasting service must first be activated, and to do this, register on the above site. When you register, find the “Join - Interactive TV” tab. Next, you will be transferred to a window to make a payment. By the way, you can also subscribe here - explore the options offered.

Following these instructions, you can connect interactive TV to both your computer and smartphone, since your account data on the portal is synchronized on all devices.

What is included in the digital television package from Rostelecom

Rostelecom provides its subscribers with two options for digital television services - “Interactive TV” and “Interactive TV 2.0”. The main difference between them is that version 2.0 can work in conjunction with the Internet from any provider. The earlier package requires that the router for digital television and broadband access belongs to Rostelecom. To connect version 2.0, we recommend that you wait for the company’s technicians to avoid problems with possible incompatibility of equipment settings from different providers. It is also better to wait for the technicians if you connect the Internet and interactive TV at the same time.

If you already have a router from RTK installed and working, you can configure Rostelecom digital television equipment yourself. The basic kit includes a set-top box, a network cable and a universal remote control. If desired, the cable can be replaced with a video sender or Wi-Fi adapter, but the initial setup must still be carried out with a corded connection.

Rostelecom offers set-top boxes for digital television in two versions - “Standard” and “Premium”. Any of them can be used with both versions of interactive TV, and they are configured in exactly the same way. The only difference is that premium category equipment is complemented by a built-in 500GB hard drive and supports 3D technologies. Well and in cost, of course. But no matter what set of equipment you choose, the connection algorithm will be the same.

Connecting a Rostelecom digital television set-top box

You should not try to install an STB set-top box on the day of concluding an agreement with Rostelecom. It takes time for the provider to process your documents, internal work with the equipment and add a new service to your personal account. Typically, these operations take about 24 working hours, and until they are completed, your digital TV will not work, even if you have made all the settings correctly. You can find out whether the service has been linked by calling the Rostelecom contact center at 8-800-1000-800.

If the CC operator has confirmed the availability of interactive TV for you, you can begin installing the set-top box. The connection diagram for Rostelecom digital television will generally look like in the picture.

Connect the power cord to the set-top box, then connect it to the modem/router/ONT using a network cable. Remember that Rostelecom equipment has LAN3 and LAN4 ports for TV, connect only to one of them.

After this, connect the STB to the TV using tulips or an HDMI cable. The latter is not always included in the package provided by the provider. But if your TV model supports this technology, it is better to purchase this cable additionally to ensure a clear picture and maximum sound quality when using the service. When all the cord connections are installed, you can plug the power plug of the set-top box into the outlet.

How to set up digital television from Rostelecom

The next stage is setting up digital television. Turn on the set-top box and TV, and use the remote control to switch the latter to AV mode. If you used an HDMI cable, then select this particular signal source in the menu that appears.

A splash screen will appear on the TV screen, indicating that the Rostelecom digital television set-top box has started loading. This process takes about a minute. After its completion, the equipment will ask you to enter your login and password to use the service. You can take this data from the contract concluded with the provider. The login and password will necessarily be completely digital, since they are entered from the remote control of the set-top box

After identification, the settings menu (or channel list, depending on the model of the set-top box) will appear on the screen. This will mean that the connection was completed successfully. At this stage, you can already use all the functions of interactive TV. But for ease of use, we recommend additional configuration of the remote control.

Setting up a remote control for interactive TV

After connecting the Rostelecom digital TV set-top box, you need to check whether the remote control attached to it is synchronized with your TV. Without synchronization, even simple actions such as turning on and off the TV or adjusting the sound from the set-top box will be impossible. For them you will have to use the TV remote control, which is not always convenient.

When connecting a landline number, the subscriber should decide on the type of tariff. Find out what home phone tariffs Rostelecom offers.
You can read about the features of 3G modems from Rostelecom here

There are two ways to synchronize the remote control for a Rostelecom digital television set-top box with a TV of any model - enter synchronization codes manually or trust the automation. First, we will describe the easiest, automatic option.

Plug in the equipment, after loading it, press the TV and OK buttons on the STB remote control. As soon as the diode on the first button lights up and goes out twice, you can make settings, the remote control is switched to programmable mode. Enter the combination 991 on the numeric keypad and press the key that scrolls through channels.

With each subsequent press of this button on the remote control issued by Rostelecom, digital television codes will be configured. The device will begin to cycle through the synchronization codes embedded in it, sending the TV a signal to turn off.

If the TV turns off, this will mean that the code has been selected. To save it, press OK on your remote. The diode under the TV button should go out twice and light up again, signaling that the parameters have been saved. After this, you can turn on the equipment again and try to control the sound on the TV using the remote control from the Rostelecom set-top box. If it works, it means the synchronization was carried out correctly.

Owners of rare or outdated TV models may need to manually configure the remote control when connecting to Rostelecom digital TV. To do this you will need the hardware synchronization code. You can find out the meaning of the code on the Rostelecom website.

Go to the “For Yourself” section, then the “Support” menu, the “Interactive Television” submenu. Find the “Equipment” link on the page and follow it. In the new window, scroll down the page until you see the image of the remote control. A list of codes will be attached below it. Find your TV model in it and remember the numbers next to it.

If for some reason you cannot access the site, contact the company's support service. The operator will prompt you with the necessary numbers. After this, put the remote control into settings mode, as described above. But after the TV button blinks twice, do not press the channel switching key, but enter the code you saw in the list using the numeric keypad. The TV should turn off.

Attention: Each TV model has several synchronization codes. If one of them does not work, try the remaining combinations.

Instructions for setting up the Rostelecom set-top box

So, you saw a window for selecting the type of connection - AV or HDMI, this means the cord manipulations were completed successfully. Next, you will see the treasured Rostelecom splash screen on the screen, after which the channels will load.
A window will appear on the TV for entering your login and password - look for them on the sticker on the set-top box or in the contract. Input is carried out using the remote control;
After successful authorization, the interface with the set-top box settings will load. As a rule, subscribers do not perform any actions here - they simply wait until the system itself completes the actions it needs. If everything is done correctly, you will see the long-awaited list of channels - you can start watching.

At the very last stage, you can adjust the equipment to your needs. For example, turn off the standby mode on the set-top box if it bothers you or bothers you.

Watching TV on a computer

In addition to the ability to watch your favorite programs on TV, those who connect are offered to receive broadcasts via Wi-Fi on tablets or use a computer to watch.

In the first case, your smartphone or tablet must have a special application that can be downloaded from the official website.

To use computers and laptops, you need to visit a special website (iptv), the link to which can be seen on the provider’s portal. In this case, those combinations that were previously used to connect television are suitable for authorization.

If difficulties arise, you need to check whether the installed software is capable of supporting high-quality broadcasts. If necessary, you will have to update it to the appropriate level.

Additionally, you can pay attention to the antivirus and firewall. Sometimes they block the video from showing.

Instructions for setting up the remote control

So, we looked at the diagram for connecting Rostelecom interactive television to a TV and provided instructions for quickly setting up the set-top box. It is also important to check the synchronization of the remote control with the set-top box and the TV. This is necessary so that in the future you do not have to additionally use the remote control for the TV itself. You can adjust settings using one device.

The procedure can be performed manually, using the codes indicated in the book, from the instruction set, or automatically. To start automatic mode, hold down the TV and OK keys and wait until the light on the device blinks. Now type 991 on your keyboard and start pressing the down cross key. The TV should turn off, which means the required code has been selected and the devices have been synchronized.

To start manual setup, look at the desired key combination in the instructions for using the remote control, and test each of the specified codes one by one.

Personal Account Features

IPTV from Rostelecom has many additional options. The main convenience of using the Personal Account is that there is no need to visit the office or representative office of the company every time - you can manage all services online.

After registering for the service on the company’s website, you will be able to:

combine the services used;
connect/disconnect channel packages;
find out about the status of your personal account;
pay for any connected company options;
find out exchange rates, weather, horoscopes, etc.

How to get a login and password for Rostelecom Interactive Television

To register a user account on the RTK website, you need to go through 3 stages: come up with your login and password, then enter your data - full name, date of birth, and mark your region. The last step is to enter your current email address (an activation letter will be sent to it) and a phone number through which the RTK operator can contact you. To complete the procedure, read and accept the “User Agreement”. Click on the “Next” button. Registration was successful, but you need to confirm it - follow the link provided in the letter.

After activating your mailbox, log in using the username and password you specified during registration. Now you have access to a Unified Account, where you can combine all the operator services you use.

Attention: if you are a user of a company in several regions, then you can also combine all connected options in a single personal account and manage them.

To connect to the Interactive TV service in your Personal Account on the Rostelecom website, click the corresponding icon (the TV and set-top box must be turned on at this moment). The “Service Login” field will appear, you must fill it out, and then click on the “Get code for TV” link. The code will appear either on the screen or indicated in the system message. Enter the code and click "Confirm".

How to connect interactive TV on a computer

Next, we will tell you how to connect Rostelecom interactive TV to your computer and provide instructions.

To begin with, let us emphasize that you will not be able to connect the set-top box to your computer; it only interacts with the TV. This means that to install Rostelecom interactive TV on your computer, you will have to use other instructions.

There are two ways to connect your computer:

IPTV Player program;
Portal https://itv.rt.ru/.

IPTV Player needs to be downloaded and installed from an .exe file. After installation, go to the program, select your region and provider. If the installation is successful, you will see a list of available channels on the right, menu icons on the left.

Many users are familiar with the Zabava application - this is an outdated version of the online portal itv.ru. Rostelecom subscribers can use it for free; customers of other providers will need to pay a subscription. Instructions for using the platform are given above.

Equipment required for viewing

The minimum equipment package required to use the Rostelecom interactive TV service is a digital set-top box. After proper installation and connection to the Internet, you can set up channels on it and enjoy all the benefits of digital television. Today, users are offered several options.

Standard attachment. The list of its capabilities includes operating channels, supporting high-definition television, and three-dimensional image display. The device is connected to the router with a cable.
Premium class console. It is equipped with a built-in hard drive and supports HD TV and three-dimensional images. The undoubted advantage of the device is the Dolby Digital surround sound system.

To connect set-top boxes wirelessly, you will need to purchase a special WiFi adapter. The subscriber does not have to use the devices offered by the provider. You can buy an adapter that meets a number of criteria. It is recommended to find out which ones exactly from the operator of the Rostelecom subscriber service branch.

The interactive television service is provided for several devices, up to 5 in a home network. The option that allows such access is called Multiscreen. It is activated automatically as soon as the subscriber pays for the selected broadcast package and begins to use not only a TV, but also a smartphone, computer, or tablet to watch programs.

To access channels without a set-top box, you will need certain software. IPTV player can be installed and configured to work on modern smart TVs, or use versions for a computer or smartphone. For mobile platforms, the provider offers its own development. By installing Rostelecom software, you can get maximum convenience when watching interactive television channels.

Common mistakes when connecting smart television

Well, we looked at the instructions for connecting Rostelecom interactive TV, however, despite the simplicity of the process, many users fail. Here is a list of the most common problems:

There are few channels in the list. Most likely you have not paid the tariff, check your balance and, if necessary, top it up;
If, after turning on the TV, the message “No IP” pops up on the screen, you need to turn all devices on and off. First disconnect the TV from the network (turn it off with the remote control first), then the set-top box, and finally the router. Wait a couple of minutes and connect everything in reverse order.
On the set-top box or router, one of the LED indicators lights up in an unusual color - red or green (if normal - yellow), call technical service. The cause may be a hardware malfunction.
The instructions for using Rostelecom interactive TV do not include diagrams and settings for the modem, and yet, problems with it also often occur. The Internet may disappear due to a malfunction of the router, technical work on the part of the provider, or overheating of the device. Make sure you are not behind on your internet payment. The login and password for the device are given on the sticker on the router case. As a last resort, call technical service;
If you see a “No Signal” message on your TV screen, check whether the cable connection is correct. Check the integrity of wires and cables.

Our article has come to an end, now you know how to turn on Rostelecom interactive TV and, we hope, you will cope with the task without any problems. Remember, you can always call a specialist who will do all the settings for you. If you have a couple of days left, you can wait. But we still recommend trying to connect the equipment yourself, following our instructions - such knowledge and experience will definitely come in handy in the future!

Possibilities

Interactive TV – makes it possible to watch any movie, series, cartoon or television program via the Internet. Plus, such programs usually have a dedicated number of channels. But there is one “But” - you have to pay for all this.

When connecting to Rostelecom (in my case), I had a subscription to 60 channels. For example, you decided to watch a movie or television series that is in the paid segment. Then you have two choices:

Buy this film - it will always be in your collection, and you can watch it at any time.
Purchase a subscription (for a month, two months or a year) - then you will have the opportunity to watch any films or TV series during this time.

In essence, interactive TV is the Internet with television channels. Let me highlight all the possibilities:

All films, TV series and even entire channels can be watched from anywhere, paused and even recorded. True, recording is only possible on some set-top boxes if there is a connected external memory.
Buy any series, films for your collection.
You can purchase a subscription to a dedicated movie package.
In addition to films and TV series, there are separate TV shows for children, recordings of concerts, sports broadcasts, audio books and much more.

Interactive TV can be connected to any device with the Internet: TV, smartphone, tablet - for this you will need to install a proprietary program. Rostelecom supports up to 5 devices from one account.
All images are of digital quality. Some TV channels are broadcast in HD and even 4K resolution. Also, TV programs are divided into topics: broadcast, sports, movies and TV series, entertainment, information, children's, educational and music.
There are educational courses for schoolchildren: in physics, chemistry, mathematics, English, geography, geometry, history and other subjects.

In essence, interactive TV allows you to combine IPTV with online cinema. If you don’t need channels, then perhaps it makes sense to simply connect an online cinema from Okko or Netflix. Their providers also have other programs and applications, as well as supported devices.