Errors in TNT Premier - what to do if it doesn’t work or you can’t register

Any newly released service cannot be perfect in everything. Sometimes errors in the functionality make it impossible to further use the program, and it is sent to the programmers for improvement. TNT-Premier is no exception in this regard: unexpected errors, 514999, slowdown of video playback or inability to download it, problems with registration on the service website, inability to subscribe or cancel it - if you encounter such problems, we will help you figure it out.

No access to view after payment

The most common problem that has received numerous news articles in online media.

The point is this: you used the algorithm for registering and paying for a subscription, but access to viewing was not given.

The problem is definitely not on your side - this is a glitch in the TNT Premier system, which did not link the fact of your payment to your registered profile.

There is only one way to solve this - write to the service’s technical support. Be sure to include:

1. A photo or screenshot from the screen on which you are given the message “Pay for your subscription.”
2. Electronic receipts indicating funds have been debited from your card (the date, amount and name of the service must be visible).

Important! When contacting technical support, remember the laws of the Russian Federation - if in your complaint you turn to accusations, use rudeness or rudeness, the company has the right not to consider your request.

The same should be done if you received a promotional code that did not work, or if the system automatically deducted funds from you on the wrong day. All these issues can be resolved only through the TNT Premier technical support department.

What opportunities does a personal account provide?

Your personal account provides access to unique content, the ability to manage subscriptions, and it is also possible to get a free trial period for 3 days. After registration, several tabs appear in your profile:

• Browsing history;
• Favorites;
• My subscriptions;
• Activate promotional code;
• My devices;
• Social media;
• Settings.

Profile

Using the listed tabs, the account owner receives the following options:

1. Get a trial subscription;
2. Edit profile;
3. Subscribe;
4. Make a list of favorites;
5. Display a list of connected devices;
6. Save browsing history;
7. Change settings;
8. See a list of completed subscriptions;
9. Unsubscribe;
10. Use promotional codes;
11. Manage email newsletters;
12. Log in to your profile via social networks.

The program on SmartTV is buggy

Smart TVs and set-top boxes, as a rule, rarely glitch when configured correctly. If you encounter the fact that when you click on play, the video refuses to start at all, first of all, check that:

1. The TV has the latest update - if not, update the axis.
2. The TV was not released before 2012 - all old devices do not support html5, which is required to play TNT Premier.
3. The device cache is not full - if it is full, clear the cache and reinstall the TNT Premier application.
4. There is a stable connection to the Internet - without a connection, TNT Premier will not work.
5. All system components are correctly connected (applies to users with set-top boxes).
6. The date is set correctly - synchronized with the Internet (if not, error 514999 will occur).

Interesting facts about the film “Dad” on TNT

• The director's chair was taken by Alexander Tananov ("Look at me", "Walk, Vasya-2", "Draft", "Adaptation-1", "Children for Rent") and Dmitry Efimovich ("My Husband", "Comes Included") .
• The series stars Vladimir Vdovichenkov, Diana Enakaeva, Elena Lyadova and Sevastyan Bugaev.
• The film company Good Story Media is working on the project.
• The series features about 70 short episodes.
• The project was presented at the Pilot festival at the end of September 2019.

Confirmation email does not arrive

This is one of the very first errors that a new user of the platform may encounter. To complete registration with TNT Premier, you need to receive a letter and click on the link in it. But there were cases when the letter did not arrive either in the first five minutes or in the next day after the data was transferred to the service.

What to do:

1. Check if you have entered the correct email for registration. Have the symbols been mixed up, have an extra dot or another sign been added? If yes, start registration again and enter the correct data.
2. Check the Spam folder in your email inbox - highly filtered email services may target confirmation emails there. Don’t be afraid to pull the letter out of the spam folder - it should be from TNT Premier, and when you are sure of this, feel free to click on the activation link in it.
3. If the email was entered correctly and the Spam folder is empty, write to technical support with a request to fix the problem. This can be done via the link or in the TNT Premier public account (Private messages ONLY).

Main mistakes in TNT-Premier

While using the TNT-PREMIER service, you may encounter many errors in its operation. Listed below are the most common errors and how to resolve them.

The letter did not arrive

One of the first errors that users encountered was the lack of a response letter from the service about completing registration. Now, according to programmers, there are no such bugs. However, if you encounter such an error, then the only correct solution is to contact technical support. In it, in a polite and calm style, write down everything that can help the service employee fix your problem as soon as possible.

Error 514999

Another of the most common errors that you may encounter when working in the service is bug with code 514999. Most often it occurs when you click on the video play button. If this error occurs, try synchronizing the device's date and time with network data. When such actions do not resolve the error, you will have no choice but to clear the cache or completely reinstall the application.

Error 414590

This type of error is usually associated with your limited rights to perform operations on the device.

To check your own root rights, do the following:

• Install the Advanced root Checker application;
• Run it and if you get a positive result, contact the service center to clear root rights on the device;
• If the application does not detect root rights on the device, send a screenshot with the test results by email. In the body of the letter, describe the problem you encountered and wait for a response from the TNT-Premier service support team.

Error when playing video

During video playback, an error may occur in which the playback process stops and the message “Loading” is displayed on the device screen. Try to eliminate this problem by changing the quality of the reproduced object. You can do this in the player itself by adjusting the quality parameter from 1080 to 360p. Less commonly, this problem can occur due to a poor Internet signal. Check the Internet traffic flow speed, it must be at least 2 Mbit/sec. Watch also the video about fixing the error when playing video 414999:

Unexpected error

This type of error is associated with the incorrect operation of processes associated with the device system. To try to fix it, do the following:

• Enter the device settings and clear its cache memory;
• Connect the Internet cable directly to the device, if possible;
• In your antivirus or firewall settings, disable application launch blocking.

If these steps do not produce results, reinstall the application.

Error 532312

When launching the application, you may also encounter error 532312. You can get rid of it only by completely reinstalling the TNT-PREMIER application.

Error 514590

This problem occurs because the service's security system blocks viewing due to software used by the device (for example, an application that allows you to connect via VPN/PROXY), which can be considered by the content protection system as potentially dangerous software. In this case, you need to change the method of connecting to the service.

Another reason could be the device itself, which was not purchased from a certified manufacturer. In this case, the application will not be able to work properly and the device itself will have to be replaced.

Error 532294

This type of error occurs when logging into your personal account in the service. After entering your username and password to log in, a message appears on the screen stating that the password was entered incorrectly. Try to go to the main page of the service and change your password there. If such actions do not yield anything, then try to solve the problem by deleting and reinstalling the application on the device.

Authentication Error

You will encounter this error only if there is no Internet signal via a wireless communication channel. To resolve the authentication error, start by checking that all cords are connected to the router and reboot it. Also try going into the device settings and check if mac address filtering is installed on it or change the encryption and security settings of the router.

Problems when using the service on a TV

The TNT-PREMIER service will not work on the TV if the device is not connected to the Internet. This can happen when the TV's smart system malfunctions or the IPTV set-top box does not work. In such situations there can be many reasons. Start looking for ways to fix the problem by rebooting the TV or set-top box, and also check what software is installed on the devices. If it is not relevant, reinstall it yourself or use the services of service companies. When the usage problem is not with the TV, check the router. Perhaps the reason is that it cannot provide stable coverage in the room where the TV is located.

Slow loading and video playback

Most often, users of online cinemas and entertainment sites complain about the speed of loading and playback - TNT Premier viewers are no exception. Usually the system displays the message “Loading” and the video freezes for an indefinite time - this may mean that:

1. The load on the network is heavy (for example, something is being downloaded or updated on the computer, or many devices are connected to the Internet at once) and there are no resources to allocate for loading the episode.
2. Unscheduled work at the Internet provider.
3. Rush hour is Friday evening or weekend when everyone is using their home network and bandwidth drops.
4. Interference – concerns wireless or mobile communications.
5. System resources are not enough to watch in the quality you have chosen - TNT Premier is available in both 360 and 1080 (HD) quality. Try lowering the rate and loading will be faster.
6. TNT Premier itself is “down” - you’ll have to wait until technical support corrects the situation.
7. There are many programs running in the background on your mobile device.

Causes of errors in TNT-PREMIER

The main reason for errors is that TNT-Premier is not just a website, but a service. It allows you to watch live broadcasts of movies, programs, sporting events, download videos from the archive, subscribe to package services and much more. It turns out that every day a large number of site visitors not only stay on it, but also perform certain manipulations with it. In addition, you need to take into account that video is always the most complex content, which requires the presence of high-quality and stable players for its playback, a lot of extensions and codecs. All this requires maximum debugging and configuration.

What should I do if I get an error when playing?

Upon completion of development, such services are tested under special conditions, which involve creating maximum loads for them in order to identify errors in operation. However, no programmer is able to predict the demand for the product, therefore, it is impossible to determine the maximum permissible load for the service. This is precisely why in the first weeks after its launch, TNT-Premier caused a lot of serious disappointment and criticism.

Doesn't allow you to cancel your subscription in the app

Complaints about this error were voiced by users who wanted to use the service via mobile devices, but for some reason abandoned the idea of ​​paying for a subscription. The “Cancel” button in the application simply did not work and did not respond, and occasionally it also “hanged” the entire device.

In order to have time to cancel your subscription before the three-day test expires, it is recommended to log into your TNT Premier profile through a browser - on a mobile device or on a computer. There, in the Subscriptions section, a cancel button will be available.

Today, technical support advises using this method right away, rather than trying it in the application.

Recovering deleted history

In conclusion, I’ll briefly tell you how to restore history in Yandex Browser. There is no absolute recommendation that would help in all cases, so I will mention all available methods, and you will only have to search through to find the effective one.

1. If automatic folder archiving is enabled on your computer, find the Yandex Browser directory, right-click on it, go to “Properties” and on the “Previous Versions” , find the option to roll back to a restore point. This option will only work if the archive was previously equipped with the system.
2. In the same way, you can roll back to a restore point if you previously configured their periodic automatic creation. If you have already set up this feature, then you most likely know how to use it.
3. Use programs designed to recover lost data. They usually help because clearing history removes files from the browser folder. All you have to do is find them through the program and restore them.

As you can see, there is nothing difficult about deleting history in Yandex on a smartphone or computer. All actions are performed in a couple of clicks, and even accidental cleaning can be canceled using the recommendations from the last section of the article, but it is better to prevent such situations from occurring.

Communication problems

Interruption of communication on any of the devices can be caused by:

1. Problems with the router or mobile network (failure in settings, mechanical damage, connection filter).
2. Problems in your gadgets themselves - in receivers, antennas, etc.
3. Interference both inside the house and outside when using mobile communications.
4. No payment for the Internet.
5. Network congestion during the most popular hours of use.
6. Low speed – for video downloading, it is recommended to download at least 10 Mbps.
7. The number of devices already connected to one router.

How to watch movies on TNT Premier

Have you already registered and would like to quickly watch your favorite series or TV show from TNT?

Let's look at what needs to be done next.

1. You need to find “Subscriptions” in the tabs and select this item.
2. There are 3 options to choose from: Premier, Sports and Disney.
3. All except Disney have a free three-day viewing trial. If you want to choose Disney, you will need to pay 229 rubles per month.
4. When you click on a paid subscription plan, you will see a form with terms and conditions. To continue completing it, click the appropriate button.
5. A window with Yandex.Checkout will open, where you will need to enter your card number, the number on the back and the date when its expiration date.
6. Below the form is a button for payment, click it.
7. You should receive a payment confirmation code via SMS; you need to enter it into the form. Next, click the “Submit” button.
8. After some time, you will see a message indicating the successful completion of the payment.

After this, the content of the TNT channel will become available to you. Try to launch one of the new episodes of your favorite series or TV show after full registration as a TNT Premier member.

This may be useful: How to connect TNT Premier on your TV.

Problems with your mobile device

In the mobile application, the most serious error that users have encountered is number 414590.

It appeared only on those devices that were rooted on Android OS. The presence of these rights on the device does not allow you to watch content that is protected by high-level digital signatures, and TNT Premier plays exactly such content (new items).

To resolve:

1. Check if your device is rooted - for example, using AdvancedRootChecker.
2. If yes, the device should be unrooted, and it is better to do this at a service center.
3. If there is no root, but there is still an error with this number, you need to write to TNT Premier technical support.

How to delete your personal account

You will not be able to delete your personal account on your own. The account is deleted automatically if there is no activity for a long time. However, the account can be canceled at the request of the user. To do this, you need to submit a request to the support service. You may need to provide a copy of your passport (scan or photo).

If you no longer need access to the site, you do not need to completely delete your account. It is enough to disable all active subscriptions. You can do this in your personal account. In the application, select the “My” tab – “My subscriptions”; or in the browser by selecting “Profile” - “My Subscriptions”. Next, select the subscription you want to cancel and click on the “Cancel subscription” button. If there are several subscriptions, repeat the action for each one that is no longer needed. Thus, no money will be debited from your account, but you can return to your account at any time and continue to use the service.

Unsubscribe

How to solve or anticipate service problems

Many problems with TNT Premier can be resolved by sending a letter to technical support. The response time ranges from 2 minutes to a day, depending on the severity of the incident and the evidence you provided (scans, receipts, detailed description of what happened).

However, errors can be prevented with some simple steps:

1. Regularly clearing the cache on mobile devices and PCs - you can use CCleaner, which will itself remind you of the accumulated unnecessary information on your gadget.
2. Do not connect TNT Premier if your TV is outdated. First, purchase a new TV that matches the requirements of the platform.
3. Set automatic date and time setting over the network. Many updates and programs cannot work if the time is wrong and does not correspond to the universal time.
4. Use only devices with suitable characteristics for playing video to avoid overheating and lags of older processors.
5. Have a reliable and fast Internet connection that will not frustrate you with long loading times for videos.
6. Regularly update the OS and TNT Premier program to the latest versions.
7. Clean your device from viruses and malware.
8. When using the site, disable browser extensions that may slow down the data transfer speed.

These standard recommendations will help prevent most of the minor mistakes that occur while watching TNT Premier. If all else fails, be sure to contact the technical support of the service itself, and they will quickly help you fix the problem.

Error Prevention

If TNT does not work today (now) without changing settings or other obvious reasons, try restarting the program. You can check the performance of the equipment along with the quality of your Internet connection using the clearly functioning international service YouTube. The following steps will also be useful:

• timely manual/automatic cache clearing;
• regular scanning for viruses and subsequent removal of malicious software;
• maintaining a thermal regime suitable for the operation of electronic devices.