TNT Premier error 51499, 414590, 514590, 514999 when playing video

Problematic start of the TNT-Premier platform

As is known, Gazprom-Media planned to launch the platform much earlier than August 2021. But for various reasons, the launch of the project was constantly postponed, and could only happen on August 16, 2021. From the first hours of operation, tens of thousands of accounts were registered in the platform, the TNT Premier mobile application (Android, iOS) was installed on more than 100 thousand devices. The application was included in the TOP 5 best free applications in Google Play and Ep Store.

The first users of the platform were forced to find themselves in the status of its actual testers, since the platform was not ready for either the influx of users or for interaction with many different devices. Almost immediately, complaints began pouring in about problems with subscribing, watching videos, the appearance of various dysfunctions, and the weakness of the support service. The support responded to user complaints rather slowly, often without helping in solving the problem. Desperate users tried to cancel their paid subscription, but the functionality of the platform failed even there. In general, it turned out that despite the high quality of the content offered, the technical functionality of the platform is not up to par.

Massive user complaints forced the TNT-Premier asset to respond to incoming reviews. At a closed screening of the series “House Arrest,” Semyon Slepakov apologized to TNT Premier users, advising them to be patient and wait a little. In his opinion, problems arise when launching any large projects, but over time everything will normalize.

However, despite the 4 months that have passed since the launch of the platform, errors 51499 or 514999 continue to occur. Let's look at the most common of them, with a description of how they can be corrected.

This will be interesting: How to cancel a subscription to TNT Premier

Doesn't open AVI files

You can solve the problem of why Adobe Premiere does not open avi files using three options:

Change the file. To do this, you need to either reduce the resolution or change the format to any other. In most cases, everything is resolved this way.
Change the system language. This will not require complex actions, but will lead to a complete loss of the Russian language in the interface. First you need to open the panel, and then use the hotkey combination: “Ctrl + F12”. Find the “Debug...” section to set the value “en_US” next to the language line.
Replace data made in another language. We'll have to change that language to Russian. Before you start making changes, you need to check whether the language pack supports the extension where the flaw occurs. To do this, you need to change the value “ru_RU” to French in the console. Reboot the software. Go to the hard drive with the operating system to find the project in question in the section with all the utilities. Look at all the available folders, then find the file that represents the French language. It needs to be renamed to хх_ХХ, and the Russian language needs to be called “fr_FR”.

After you use the methods provided, you will be able to forget about this trouble forever.

Solution to error 51499

Notification code 51499 on TNT Premier usually occurs when playing a video. It is associated with incorrect setting of the date and time on the mobile device. This makes it similar to a number of other errors related to incorrect time and time zone. In this case, it is recommended to select automatic installation of the date and time on your device, and also check that the time zone is set correctly.

For this:

Go to Settings – General – Date and time.
Check the “Auto detect time” option.
It is also recommended to go to Settings - Applications, find “TNT-Premier” there and tap on it.
After entering its settings, click “Clear cache”.
Exit the settings of your gadget, launch the TNT Premier application and try to watch the desired video.

Watch the series “House Arrest” - episode 4, in excellent quality

To view, click on the spinner.

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What to do if notification code 414590 occurs

Typically, the cause of this error is root rights on the user's mobile device. The TNT Premier mobile application does not interact well with rooted devices and does not allow you to play protected content. As a result, error 414590 occurs in the TNT-Premier application.

To fix notification code 414590, it is recommended to get rid of root rights on your gadget. The SuperSU application or other analogues can help with this. If you don't know if you have root rights, use Advanced root checker apps. If the program signals that your device has root rights, we recommend that you contact your nearest service center to remove root rights from your device or use the tools you have.

Doesn't support video driver

Often users may notice an inaccuracy that the program does not see the video card. This may be due to the fact that you are using an outdated driver. In order to fix this, you need to update the drivers to the latest version. This can be done on the manufacturer's website. Once everything is downloaded, you should check to see if the complexity of what the video driver does not support is gone.

If this method turns out to be very difficult for you, you can always use third-party programs that can automatically download new versions of drivers. Once people download the new drivers, everything starts working great.

How to remove error 514590 in TNT-Premier

The problem with code 514590 in the TNT-Premier application is often associated with glitches in the functionality of the mobile application. It is recommended to clear the application cache as described above, and then try to launch it again.

Clear the TNT Premier application cache

When watching videos in TNT Premier, try choosing a lower resolution, and also logging out and logging in to your account. If this does not help, uninstall the application, restart your device and install the application again.

Official website interface

The main screen of TNT premier presents various selections of movies and TV series. For example, the collections “Made by premier”, “New episodes”, “The biggest shows” and others. In the upper right corner there is an entrance to your personal account, through the same tab you can register www tnt premier ru. Nearby there are buttons “Activate promotional code”, “Buy subscription”, and a search bar.

From the main screen you can go to the “All Videos” tab. This section displays all units of the video service. The content is also divided into groups: “Made by premier”, “Series”, “Shows”, “Movies”, “Animation”, “Premier Subscription”, “Daily”.

The series are divided by genre: comedy, drama, detective, mystery, crime, military, drama; films too - comedies, dramas, melodramas, action films, thrillers, horrors, science fiction and documentaries. The shows are divided into groups: humor, stand up, mysticism, reality, entertainment.

In the “TV Channels” tab, you can watch the platform’s TV channels online, as well as the TV program guide.

Descriptions of films, series, shows contain:

brief summary of the plot, trailer;
year of issue;
genre;
age limit;
rating;
“See also” selection;
a brief retelling of the plot of each episode;
series teaser;
“Share on social networks” icon;
download icon.

After registering in your personal account, your subscriptions, connected devices, social networks, browsing history, content that you have added to “Favorites”, as well as the “Settings” tab will be available.

Prevention of errors with TNT-Premier

In addition to solving application errors from the TNT channel, we recommend regularly performing a set of actions to avoid these and other problems in the future.

These steps boil down roughly to the following:

Monitor the quality of your Internet connection. Insufficient Internet speed and failures in its operation may cause failures when working with the platform;
Clear the cache of the TNT Premier application regularly. Its accumulation can cause dysfunction in the application;
Enter your data correctly when registering and using the application;
Make sure your device supports HTML5 video playback;
Make sure the time and date match the network time. Check if the time zone is set correctly;
If problems arise, please contact TNT Premier technical support at: In your letter, immediately explain the essence of the problem and wait for a response from a specialist.

No sound in video

First, you need to find out which videos made in Adobe Premiere Pro CC do not have music. Follow this algorithm to find out the type of movies.

Create a project.
Go to the “File” section, go to “New”, and then use the “Stripes and Tone” menu. Click on the “Ok” button.
Find the “Project” panel in the panel and double-click on the “Stripes and Tone” button to open the clip.
If you can’t open the source on the monitor, you’ll have to drag it to the “Timeline” line.
Click on the “Play” button. If you can't hear the tone, you need to read the instructions when there is no sound in all clips. If the tone was heard, then move on to the second part.

No sound in all clips

If you do not hear the tone, do the following:

Select the system audio device, then check the volume. Please note that there may be multiple devices on your computer that play music. It's worth choosing your preferred default hardware and then running the sound test again. The best way to do this is through the control panel.
Configure sound driver settings. Open a clip in Adobe Example Pro containing stripes and tone. Go to the "Edit" section to find music equipment in the settings. When the pop-up menu appears, select "Device Class" to find the appropriate driver. If it's not there, start an automatic search. Connect the desired device by going to the “Default Output” item. Turn on the device on the taskbar 1. Click on the “Ok” button. Start showing the video. The misunderstanding has been resolved. If there is still no sound, you should use a different driver.
Update sound card drivers. If the steps described above did not help, you need to think: “Is the computer driver out of date?” Look at the manufacturer of the audio card, and then download the driver package for it yourself. After installing new drivers, you should repeat this algorithm again.

There is no sound in some clips

If there is no sound in some videos, you should use these instructions:

Are the audio tracks included? On the left side you need to check the field where the speaker sign should be turned on. In order to do this, you need to go to the field and then click on the icon that appears. This should be done with everyone.
Check the music volume. This requires using the audio mixer to determine if the sound is on. If necessary, you need to increase the volume. How to accomplish all this? Go to the mixer, go to "Audio Track Mixer", and then select the name of the sequence. Or go to the special field. If the “M” is lit next to the track, then the sound is turned off, so you need to click on it.
Check to see if clips are disabled. When you are sure that the volume of an individual clip is turned on, then check the connection. If everything works well, the issue is resolved. If they are turned off, read the detailed article on our website.
Check codec compatibility. If the problem is still not resolved, you should check the codecs. Codecs are special compression algorithms that are divided into several types. Sometimes it is not possible to decode some materials because the codec used was of low quality. Other third party codecs can be downloaded. If you cannot solve problems after installing other codecs, you should consider installing other software. After transcoding, you can put the files back into Adobe Premiere Pro. Make sure your preview isn't just lagging and there's a real problem.
There is no sound or image in the video itself. When you import, you may encounter the problem of missing pictures or music. The problem can be easily solved without any extra effort. You can take a closer look at the materials on this issue on our website.

Why you should disable auto-renewal of your subscription

After activating the trial period for free use of the service, the renewal of the tariff plan is automatically activated. Therefore, after 3 days, the subscription fee will be debited from your account without prior notice. If after 1 day you realize that this platform is not suitable for you and plan to cancel the service, disable auto-renewal of your TNT Premier subscription through the application.

This is a commercial move on the part of the site administration. Inexperienced users do not take such aspects into account. The agreement clearly states that withdrawn funds cannot be returned. Therefore, cancel your TNT Premier subscription in a timely manner.