Why the Tricolor TV receiver does not turn on: eliminating the reasons

Problems with television broadcasting arise as a result of incorrect operation of the equipment. Mostly it is the satellite tuner that fails. To determine why the Tricolor TV receiver does not turn on, you need to conduct a thorough diagnosis. When the reason for the device’s incorrect operation is determined, you can begin to solve the problem.

The main reasons why the Tricolor receiver does not turn on

Malfunctions of the Tricolor TV receiver appear as a result of mechanical damage and software failures. Often the equipment does not turn on due to the following reasons:

• Malfunctions in the operation of power system elements;
• The TV is switched to another connector;
• Preventative work carried out by the satellite TV operator;
• Incorrect operation of the antenna;
• The signal is not converted in the converter;
• The coaxial cable is broken or the F-connector is faulty;
• Software glitches;
• Technical malfunctions of the receiver;
• The remote control for the satellite tuner is broken.

What to do if the receiver does not turn on? There is absolutely no need to order service. Each user is able to diagnose equipment at home and fix the problem. Even without special knowledge and professional tools, you can evaluate the performance of individual links or the entire signal supply chain from the satellite dish to the receiver.

Error "0"

This error may occur if you have not turned on the TV for a long time.

If you did not turn on the TV for more than 3 days, the activation keys may have been lost. To resume watching paid TV channels, we recommend turning on the receiver to the network and leaving the TV on one of the channels that is not working. Broadcasting will be restored within 8 hours.

To speed up this process, you can send activation keys yourself through your Personal Account. To do this, go to your Personal Account and on the main page click the “Repeat commands” button, while the TV should remain on.

In addition, sometimes error “0” may appear after a software update or due to power surges in the network. In this case, the problem can be solved more simply - disconnect the set-top box from the network and turn it on again after a few minutes. If the above methods to fix the error did not help, try removing the smart card and installing it again.

Special signs before diagnosis

Repairing the receiver yourself requires that the user adhere to professional recommendations. A basic understanding of the operating principle of an electrical circuit and power system is more than enough. Service centers often delay the restoration of equipment. Therefore, it makes sense to try to fix the breakdown yourself.

If you decide to disassemble the receiver, then you need to familiarize yourself with all the symbols that you will find on the hardware modules.

Triangle with exclamation mark

This marker can be considered synonymous with the word security. If you disconnect or replace components with this designation, then there is a high risk that the receiver will stop working or will not be able to perform certain functions in the future.

Triangle with lightning

This marker represents a threat. Lightning symbolizes danger. Therefore, it is necessary to carry out various manipulations associated with the hardware components of this group as carefully as possible. The danger relates specifically to the health of the user, and not to the performance of the equipment. Therefore, you must first turn off the power to the receiver.

English letter i

An information marker that warns that any manipulations may cause subsequent incorrect operation of the receiver. Therefore, first check the integrity of the cable, as well as the correct connection. Only after this can you begin to disassemble the equipment, having previously identified the incorrectly functioning module.

Troubleshooting power issues

If the Tricolor receiver does not turn on, then you need to start checking with the power system:

• Diagnosis of power supply performance;
• Checking that the power adapter is correctly connected to the network;
• Be sure to make sure that the cable of the set-top box does not move away from the connector;
• Check the position of the switch; it is possible that the receiver is simply turned off.

Older models of satellite tuners are equipped with an external power supply. The source of the problem may be a failure of this particular module. To enjoy Tricolor TV again, you just need to purchase a new power adapter and connect it to the set-top box.

New equipment models have a built-in power supply system. All modules are located inside the console body. This significantly increases the level of complexity of repairs. It is possible that power is not supplied due to insufficient capacity. Quite often, defects occur in diode sections.

The power supply also does not last forever. After prolonged use of the device, this module may fail due to natural wear and tear. During the repair process, the user will have to replace the capacitor if it is swollen. Immediately after disassembling the case, it is necessary to identify the power supply. Disconnect this component from all microcircuits and boards. When all cables and connecting elements are disconnected, you can begin to replace faulty parts.

List of required equipment:

• Screwdriver Set;
• Soldering Station;
• New component;
• Soldering flux.

It is necessary to buy a new component only after you have disassembled the case. For example, if you are replacing a capacitor, then buy a part of the same capacity. Do not forget that if you do not follow such nuances, compatibility problems may appear in the future.

When the damaged hardware module is removed, solder a new component in its place. Accurately follow the layout of components, take into account absolutely all boundaries.

Repairing the power supply will restore power supply. The first sign that the problems in the power system have been resolved is that the indicators will start blinking. If the receiver does not turn on, but there is an indication, then this indicates a completely different breakdown.

Point one: mandatory check of all connections

First, check whether the receiver is connected to the power source at all. Perhaps one of the children or adults accidentally pulled the wire, and the plug simply jumped out of the socket. In such cases, the receiving device does not show any signs of “life” at all, nothing blinks, flickers or lights up.

If you checked and everything turned out to be as it should be, but nothing happens to the device, check whether it is connected to the TV and how, perhaps the wire is not connected well enough. It wouldn't hurt to check.

If you have followed these recommendations, but everything remains the same as before: the receiver does not work, you will have to begin more thorough checks and, possibly, repair work.

Don't forget to always look at the back of your receiver. It's possible that the switch that's on that side is simply in the "off" position.

Receiver technical problems

In a satellite television broadcasting system, the tuner acts as a link that ensures signal reception and transmission of the video stream. Why doesn't the Tricolor TV receiver turn on? This equipment may be subject to software glitches and technical malfunctions. Don't forget that the device comes with a 1-year warranty. If it has not expired, then contact the Tricolor TV customer support center.

If the receiver does not turn on and the warranty is no longer valid, then you need to conduct diagnostics yourself to determine the cause of the equipment failure. Mostly all faults are displayed in the form of certain errors. This allows you to quickly identify the problem node. An error code appears on the TV screen or receiver display.

Now let's analyze the most common mistakes. They are mainly characteristic of the following receiver models:

• DRE 5000, 7300, 5001;
• DRS 5003;
• GS 7300, 8300, 8300N, 8300M.

It is possible that errors will appear on other equipment models.

The most common software failure is the display of the satellite tuner blinking. This error indicates a failure of the power supply. Mostly the component burns out as a result of voltage surges. You can prevent premature failure of a part by using a surge protector or voltage stabilizer.

Quite often the message “Boot” appears on the displays of receivers. This error code may indicate the following problems:

• Software glitches that can be resolved by flashing the tuner;
• Incorrect operation of the motherboard or complete failure of the microcircuit.

You can reflash the receiver yourself. Download the software for your receiver model. Please note that installing new firmware will void the warranty. If after flashing the problem does not go away, then you need to replace the motherboard.

Changing the motherboard yourself is extremely difficult. It is more rational to entrust this type of repair to specialists. Because replacing the motherboard will require experience in servicing satellite TV equipment.

If all the indicators light up and absolutely nothing happens, then this is a sign of a software failure. As in the case of the “Boot” inscription, this may also indicate a failure of the motherboard. To reliably determine the nature of the malfunction, it is necessary to carry out comprehensive diagnostics and disassemble the equipment.

First, the functionality of the power supply is checked, if everything is in order, then the motherboard is replaced. In some situations, failure of the motherboard is accompanied by failure of other microcircuits. This will significantly increase the cost of equipment restoration. Therefore, it is easier to buy a new receiver.

The tuner display showed the error “Short circuit! Check antenna cable! This text indicates a short circuit. Several areas may be damaged at once. Let's look at the diagnostic process step by step:

1. Disconnect the antenna cable; if the inscription does not disappear, then you need to check the functionality of the converter, dish and power cord.
2. Disconnect the wire from the converter to make sure that its contacts are not short-circuited.
3. If after disconnecting the wire the error does not disappear, this indicates a breakdown of the tuner unit.

There is nothing complicated about it. You can carry out the diagnosis yourself.

Another error is accompanied by the appearance of error “ER31” on the tuner display. This failure is a consequence of the failure of the motherboard.

Shows only "Info channel"

If the subscription to the main package of channels has been paid, but only one “Info channel” is shown, then you need to check the relevance of the software version of your receiver. To do this, press the “ID No.” or “status” button on the receiver’s remote control; here you can see what software version is currently on your equipment. What version should be can be found on the official Tricolor website, in the “Help” - “Technical issues” - “Software update” section. Here are several instructions for updating the software; each title indicates the hardware model. Select the instructions for your model and check the software version. If they are different, update according to the instructions on the page.

If the software version is up to date, try rebooting the receiver. To do this, turn off the receiver from the power supply for a few minutes and turn it back on.

The receiver does not respond to the remote control

Sometimes the Tricolor TV set-top box does not turn on from the remote control. In this case, you can turn on the tuner from the manual toolbar. If all actions are performed correctly, then the receiver will be turned on. Why does the remote control break? First you need to change the batteries. Is the problem still there? Then you need to look for a solution after disassembling the remote control.

If desired, users can try to restore the remote control themselves. To do this, take your smartphone and turn on the camera. Point the remote control LED at it. Press the buttons and watch the indication through the camera:

• Steady flashes indicate that the remote control is working;
• An intermittent glow is a sign of a board failure;
• The absence of an indication indicates that the batteries need to be changed.

Let's imagine that you changed the batteries, but the LED still does not flash. The device cannot be restored. Therefore, you will have to purchase a new remote control. Repairs are often carried out when intermittent lights are visible through the camera. You need to disassemble the remote control to wipe the surface of the board with a damp cloth. Use soapy water. Then wipe the chip with a dry cloth.

When you are done, be sure to leave the remote control disassembled for a certain time so that all components dry. Assemble the device. If the problem cannot be solved, then buy a new device.

Dirt entry

No matter how neat a person is, a huge amount of dirt gets into his control panels. As a result, it happens that the OK button does not work; the keys must be pressed with considerable effort or several times. Pollution can be quite dangerous and its quantity is quite large. Sometimes you even need to completely disassemble the Tricolor TV remote control for cleaning.

Disassembling and cleaning the remote control

To eliminate dirt stuck to the board and contacts of the mat, proceed according to the following algorithm:

• remove the batteries;
• unscrew (if any) the fastening screws - most often they are located in the battery compartment;
• insert a flat sharp object (screwdriver, sharpened plastic card) into a noticeable gap between the two halves of the plastic case and use it as a lever;
• after opening the device, wash all its parts with warm water with the addition of detergent (it is better to take a soft brush - for example, an old toothbrush);
• rinse well and thoroughly dry components;
• The electronic board is additionally wiped with alcohol (vodka and cologne are not suitable);
• assemble the remote control and check its functionality - on the phone camera (camera) or on the receiver itself.

Important: if the flickering of IR radiation does not appear, and the Tricolor TV remote control still does not switch channels, then it has most likely served its purpose. You can, of course, contact a repair shop or the operator’s dealer about its “resuscitation,” but it will be easier to purchase a new remote device. Such a replacement will cost an average of 350 rubles.

Dust and animal hair

If the buttons begin to be pressed uncertainly, get stuck in one position, and dirt is visible along their contours, it’s worth cleaning. Removing dust and hair is done carefully, using an ear stick soaked in alcohol.

Important! The use of cologne, nail polish remover, or any other oil-containing compounds is prohibited.

Finger fat

Human skin secretions are extremely fluid. Grease penetrates and spreads across the surface of the upper rubber pressure plate of the remote control. It then hits the contacts on the printed circuit board. By accumulating dirt, it breaks the chain. In addition, human skin secretions have an oxidizing effect.

You can remove fat with a solution of warm water and alcohol. As in the previous paragraph, the use of oil-containing reagents is prohibited.

Advice! To prevent the accumulation of grease, it is recommended to protect the remote control by wrapping it in a plastic bag. Some workshops provide a service by rolling devices in a special film used for packaging industrial goods.

The easiest way is to use a regular disposable plastic bag for protection. They are distributed in any supermarket. If you don’t want to look like an old woman with a remote control in a bag wrapped with tape, you can use shrink film. Special packages of this type can be easily purchased on any online trading platform, for example, on Aliexpress. After heating with a hairdryer, the heat-shrinkable shell forms a plastic cocoon on the remote control that fits tightly to the surface.

Problems after software update

Incorrect installation of software updates is also a common reason why the Tricolor TV receiver does not work. If, after installing the new version, any malfunctions in the operation of the equipment occur, then restore them in accordance with the simple instructions:

1. Go to the receiver menu to open the settings menu.
2. Select the Reset command.
3. Wait for the process to complete, and then reboot the receiver.
4. After turning on, the equipment will ask for a code, enter the combination “0000”.
5. When you log in, you need to set some parameters: time zone, region, language.

To find TV channels, start the automatic search mode. Then sort and save the found channels.

If the Tricolor TV receiver turns on, then you can simply try to disconnect the equipment from the network for about 30-45 minutes. Then boot as normal. This method is also suitable for users who reflash the tuner themselves.

Receiver repair

Problems with the software of the set-top boxes deserve special attention. It usually fails in two cases:

• if an unverified update is installed incorrectly;
• when the update is suddenly interrupted, as a result of which the program does not have time to install.

In each case, a re-flashing of the equipment is required to restore its functionality.

The time required for this procedure takes several minutes, and the cost of repairing the equipment will be 500 rubles. This price is set in the proprietary service center of the satellite company; third-party organizations are able to set their own, different prices.

Considering the above, it should be added that updating set-top boxes should be immediately entrusted to professionals or used only in the most reliable way, when the desired program comes from a satellite.

"No signal" message

When the message “No Signal” appears, the subscriber first needs to check that the set-top box is connected correctly. It is possible that the cable is coming off the receiver. Mostly with such an error there are no problems with the display. When you press the buttons located on the front panel, there is a reaction. Be sure to try opening the menu. If all functions work, but Tricolor writes “No signal,” then you definitely need to diagnose the receiver’s performance.

Go to the official website of the satellite broadcast operator; it is possible that maintenance work is currently being carried out. Sometimes the error appears due to bad weather. The schedule of planned technical work can be found on the Tricolor TV information channel.

Did the suggested methods not help solve the problem? Then you need to check not only the tuner, but also other elements of the connection system. The satellite dish may have moved. Why does the antenna go astray:

• Strong wind, rain, snow;
• Incorrectly secured;
• Long-term operation;
• A heavy object fell on the antenna;
• Icing the plate.

Even a slight shift of just 1 centimeter will be enough to cause problems with the signal. The user must secure the antenna as securely as possible. After fixing the problem, be sure to adjust the plate position accordingly. The signal level can be monitored on the TV screen. To do this, you need to open the receiver menu, and then go to the “Settings” section.

To change the direction of the antenna, you need to slowly turn it in the desired direction. Do not shift more than 1 centimeter at a time. When the dish is rotated, wait approximately 5 seconds for the signal to be restored. The setup process does not end with the initial adjustment. In order for the signal quality scale to reach at least 70%, it is necessary to carry out a spot correction. When everything is done, fix the fastenings as tightly as possible.

If a large object, such as a tree branch, falls on the TV antenna, this will also cause a change in the position of the dish. Users are not always able to independently restore the correct direction of the antenna. If this doesn’t work for you either, seek help from a specialist.

Another reason for signal problems is cable damage. Check the coaxial cord for mechanical damage. You can restore the wire using improvised means. Let's look at the repair step by step:

1. Cut the damaged section of the coaxial cable.
2. The wire connection areas must be thoroughly cleaned.
3. An F-connector must be used on connected sections.
4. When all connection elements are secured, screw electrical tape onto them.

If a repeated rupture occurs in this area, then this method of restoration will no longer help solve the problem. You need to buy a new wire and connect the equipment with it. If you cannot visually determine the break, you can try to find hidden damage using a special tester.

F-connector problems are another very common problem. A cable coming out of it may cause signal loss. Try to screw the wire back in. A damaged connector must be replaced.

The converter is a key link in the signal transmission chain. Therefore, disturbances in the operation of this component will also cause the error in question to appear. This part is constantly on the street. The condition of the converter is negatively affected by weather and precipitation. This device comes with a 1 year warranty. On average, a converter lasts from three to six years.

It will be extremely difficult for the average user to diagnose problems associated with the operation of the converter. Therefore, you need to use the elimination method. If all components are checked and the problem remains, replace the converter. Replacement is carried out in accordance with the following instructions:

1. Disconnect the converter from the mount.
2. Do not move the satellite dish; carefully replace the part.
3. Adjust the signal stability range using special scales.

If you were unable to solve the problem yourself, contact the service center specialists for help.

Finally, we move on to the last reason for the lack of signal - satellite interference. What exactly can interfere with the signal? There are several options:

• A new high-rise building has appeared;
• Tree branches;
• Icing, snow accumulation.

The method for resolving the problem directly depends on the cause of the problem. The subscriber should reinstall the antenna to restore the signal. After all the manipulations, you need to re-adjust the signal.

Don't forget to check the functionality of the LNB "heads". For diagnostic purposes, it is necessary to disable the disk.

Using interface connectors

• It is not allowed to use connectors for purposes other than those specified in these instructions;
• The use of connectors for battery charging is prohibited. Interface connectors cannot serve as power sources for electrical devices.
• External devices are allowed to be connected to the receiver only when it is disconnected from the power supply. An exception to this rule is connecting USB devices.
• The smart card must be removed and inserted into the receiver when it is turned off. Otherwise, interruptions in the functioning of the device may occur.

Warranty service

If the Tricolor TV receiver turns off, this does not mean that you need to restore the equipment yourself. For example, it is impossible to fix a broken motherboard without special skills. Don't forget that you can use the repair service under warranty. Mostly, satellite equipment is covered by a 12-month warranty. Find the warranty card, if the validity period has not expired, then contact customer service. Managers will tell you how to proceed in the future.

What to do if the warranty has expired? Try to restore the hardware yourself using the instructions above. You can also contact the service center to have specialists perform the service. However, please note that post-warranty repairs are carried out in accordance with the price list of the workshop you contacted.

Remember that using a satellite receiver for a long period of time leads to the depletion of the service life of the hardware components. Therefore, in some situations it is much easier to purchase a new tuner.